Ngoc Khanh Hotels

"This brand-new hotel truly deserves a 7-star rating. The level of service far surpassed what we expected from a 5-star property. From the communication before arrival, to the welcome drinks and personally escorting us to our room, it was a different level of service. The room itself was spacious, immaculate with high-quality towels, robes, toiletries, and an exceptionally comfortable bed. Breakfast each morning was wonderful, offering a wide variety of dishes that changed daily, along with a delicious à la carte menu. The warm, relaxing swimming pool was another highlight of our stay. We met the manager, Thomas, on our first morning, and were amazed that he already knew our names. He greeted us warmly every time we saw him and frequently checked in to ensure everything was perfect. One moment that truly stood out was when we asked to lower the music volume at the pool—Thomas arrived immediately to adjust it himself. On our final day, knowing we always had breakfast at 6:30 a.m., Thomas came specifically to say goodbye and thank us. He offered to personally drive us to the airport since he was heading home at the same time. His dedication explains why Hotel du Lac Signature Hanoi runs so seamlessly and maintains such an exceptional standard. We will also miss the amazing staff—Emma, Mia, Kendra, Irene, Tracy, and many others whose names we couldn’t recall. Every one of them was consistently kind, attentive, and genuinely helpful. "

"Second time at this hotel, just wonderful "

"Wonderful staff helped me with my bags and also helped me find a nice restaurant for dinner. "

"I enjoyed my experience at this hotel as almost everyone who came into contact with me treated me very well. I was often asked if I needed anything or if arrangements needed to be adjusted so that I could do everything I had on my list to do."

"It was the best decision to book this hotel. We were here for the first two nights of our Vietnam trip and the whole team was so nice and friendly! Especially Jimmy was our personal hero. He planned every trip for us and booked trains, busses and so on. Doesn’t matter which time, we could ask him and he helped us immediately. When we came back from the north after one week we had to spend half a day in Hanoi again and they were so kind to store our luggage, we got towels to take a shower and got a free breakfast. This was by far the best stay we had in Vietnam. Thank you all so much. "

"I’ve stayed in many 5 star hotels around the world and Peridot is now at the top of my list. The professional staff, perfect location, comfy bed and high pressure shower plus the buffet is out of this world. No need to look further. Book it. Unbelievable stay!!! Well done!!!"

"This hotel is in the great location, everything is 5-10 min walking. Hotel services are exceptional, hotel staff is excellent and friendly. Would stay again."

"Wonderful staff. Good facilities. Lovely roof top view. "

"Easiest the best hotel I've stayed at in Hanoi. Staff can't do enough to keep guests happy, was offered a complimentary spa treatment and free mini fridge. Booked a room with a terrace and it meets any 5 star standards you might have. Strongly recommend the hotel."