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JM Marvel Hotel & Spa

Photo gallery for JM Marvel Hotel & Spa

Front of property
Marvel Balcony | View from room
Deluxe Cozy Double Room | Minibar, in-room safe, desk, rollaway beds
Dining
Banquet hall

Overview of JM Marvel Hotel & Spa

VIP Access

JM Marvel Hotel & Spa

4.0 star property
4-star hotel with restaurant, near Hoan Kiem Lake
9.6 out of 10 Exceptional
9.6/10 Exceptional

445 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Spa
  • Airport transfer
  • Free WiFi
  • Restaurant
  • Air conditioning
Map
16 Hàng Da Street, Hoan Kiem, Hanoi, Oldquater, 100000
Main amenities
  • Daily housekeeping
  • Restaurants and bar/lounge
  • Free babysitting
  • Room service
  • Coffee shop/cafe
  • Spa services
  • Airport shuttle
  • 24-hour front desk
  • Air conditioning
  • Front desk safe
  • Laundry service
  • Self-serve laundry
For families
  • Babysitting (free)
  • Rollaway/extra beds
  • Private bathroom
  • Television
  • Daily housekeeping
  • Laundry facilities

Room options

About this area

What's nearby

  • In Old Quarter
  • Hoan Kiem Lake - 11 min walk
  • O Quan Chuong Gate - 13 min walk
  • St. Joseph's Cathedral of Hanoi - 1 min drive
  • Hanoi Old Town Night Market - 2 min drive
  • Thang Long Water Puppet Theatre - 2 min drive
  • Dong Xuan Market - 2 min drive
  • Ho Chi Minh Mausoleum - 2 min drive
  • Hanoi Opera House - 3 min drive
  • West Lake - 3 min drive
  • Lotte Center Hanoi - 4 min drive

Getting around

  • Hanoi (HAN-Noi Bai Intl.) - 23 min drive
  • Hanoi Giap Bat Station - 7 min drive
  • Hanoi Railway Station - 14 min walk
  • Hanoi Long Bien Station - 16 min walk
  • Airport shuttle (surcharge)

Restaurants

  • Bún Chả Đắc Kim - 2 min walk
  • Nam Anh - Giò, Chả - 1 min walk
  • Thái Đạt - Đồ Nướng Trung Hoa - 2 min walk
  • AVEM Coffee House - 1 min walk
  • Bún Riêu Nam Bộ - 2 min walk
Map

About this property

JM Marvel Hotel & Spa

Placing you 0.6 mi (0.9 km) from Hoan Kiem Lake and 0.7 mi (1.1 km) from O Quan Chuong Gate, JM Marvel Hotel & Spa offers an airport shuttle (available 24 hours) for USD 20.8 per vehicle. Guests can grab a bite to eat at the coffee shop/cafe, or indulge in massages, facials or body treatments. The comfortable beds and helpful staff get great marks from fellow travellers.

Languages

English

Cleaning and safety practices

Enhanced cleanliness measures

Sheets and towels are washed at 60°C or hotter

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 45 rooms
  • Arranged over 10 floors

Arriving/Leaving

  • Check-in time from 3:00 PM until midnight
  • Express check-in available
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Free babysitting

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • No on-site parking

Transfers

  • Airport shuttle (available 24 hours)*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Free buffet breakfast each morning 6:30 AM–10:00 AM
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Free daily reception
  • Room service (limited hours)

Travelling with children

  • Free babysitting

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Luggage storage
  • Porter/bellhop

Facilities

  • 01 building/tower
  • Built in 2018
  • Safe-deposit box at front desk
  • Spa services
  • Banquet hall
  • Reception hall

Accessibility

  • Lift
  • Accessible bathroom (selected rooms)

Room amenities

Be entertained

  • LCD television
  • Cable TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Dressing gowns and slippers

Sleep well

  • Turndown service
  • Rollaway/extra bed (surcharge)

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water
  • In-room dining only

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can pamper themselves by indulging in the on-site spa services. Services include facials and body treatments.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of USD 20.8 per vehicle (one way)

Children & extra beds

  • Rollaway beds are available for USD 15.0 per day

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitiser.

Policies

Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a security system and a first aid kit on site.
This property accepts credit cards. Cash is not accepted.
This property reserves the right to pre-authorise the guest's credit card prior to arrival.

Also known as

JM Marvel Hotel Hanoi
JM Marvel Hotel
JM Marvel Hanoi
JM Marvel
JM Marvel Hotel Spa
JM Marvel Hotel & Spa Hotel
JM Marvel Hotel & Spa Hanoi
JM Marvel Hotel & Spa Hotel Hanoi

Frequently asked questions

Does JM Marvel Hotel & Spa offer free cancellation for a full refund?
Yes, JM Marvel Hotel & Spa does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at JM Marvel Hotel & Spa?
This property confirms that guests are provided with hand sanitiser. Furthermore, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at JM Marvel Hotel & Spa?
Sorry, pets aren't allowed.
Is parking offered on site at JM Marvel Hotel & Spa?
Sorry, there's no on-site parking at JM Marvel Hotel & Spa.
Is an airport shuttle service offered by JM Marvel Hotel & Spa?
Yes, an airport shuttle is available. The charge is USD 20.8 per vehicle one way.
What are the check-in and check-out times at JM Marvel Hotel & Spa?
You can check in from 3:00 PM - midnight. Check-out time is noon. Express check-in is available.
What is there to do at JM Marvel Hotel & Spa and nearby?
JM Marvel Hotel & Spa has spa services.
Are there restaurants at or near JM Marvel Hotel & Spa?
Yes, there's an on-site restaurant.
What's the area around JM Marvel Hotel & Spa like?
JM Marvel Hotel & Spa is in Old Quarter, a short 11-minute walk from Hoan Kiem Lake and 6 minutes' walk from Hang Gai Street. Travellers say that this hotel is in a good location.

Reviews

9.6

Exceptional

9.7/10

Cleanliness

9.8/10

Staff & service

9.5/10

Amenities

9.5/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Very good

Old world charm for a price
The staff were very professional. The room was suitable but a little dated in appearance. The beds were very comfortable so a big plus. The decor of the hotel has an old world charm about it which is nice. The restaurant was clean and able to cook omelets and pho soup on demand for breakfast, however I would recommend they use proper food warmers to keep breakfast warm/hot. Overall a pleasant stay, for the price we paid I think there would be more economical but equally suitable places to stay in the Old Quarter but there is very little to complain about with this hotel.
Andrew, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Larisa, 2-night trip
Verified Hotels.com guest review

8/10 Very good

felix, 6-night trip
Verified Hotels.com guest review

10/10 Exceptional

Ge, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

The front desk customer service, Phong & Cuong. We checked in twice & requested the same room & they provided our request. Great location & service! Will definitely stay here again the next time we are in Hanoi.
Verified Orbitz guest review

10/10 Exceptional

JM Marvel is truly a "marvelous" place to stay. Greeted by Anna with a welcome cup of tea as she explained the property in a lovely lobby area designed in black and white Vietnamese French Colonial decor. Very comfortable room continuing with the same B&W decor with great bed linens. The entire staff is very friendly and accommodating but Henry and Tony were especially wonderful. The only criticism (and a small but odd one) is the napkins in the dining room. Whether breakfast or dinner the only napkins provided were thin,rolled up cocktail size paper napkins. Dinner menu BTW was great too. This fantastic,small boutique hotel will always be my first choice on any return trip to Hanoi.Robert from Savannah, GA
Robert, 4-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Awesome hotel & restaurant
Amazing from the moment we entered & were greeted by Anna to our leaving 1 week later. The hotel is located in the Old Quarter so it’s abit busy but close to the market area & stores. Our room was not available the 1st night because of an AC issue but the next day we were moved early afternoon & settled into a comfortable balcony room with all the amenities we needed. The breakfast every morning in the Viet Restaurant was plentiful and set us up for the day of sightseeing. Henry was so pleasant & ensured that our order was placed with the kitchen staff. We ate twice in the restaurant in the evening. We were well looked after by GM who enthusiastically explained the staff’s creations. Presentation was fabulous. Staff were so friendly & eager to help in anyway to make our stay enjoyable. We definitely recommend JM Marvel Hotel & Spa when in Hanoi.
7-night trip
Verified Hotels.com guest review

10/10 Exceptional

3-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Perfect Hanoi Boutique
JM Marvel was in a great location in the heart of the old quarter. We had a wonderful stay in a beautiful room with windows looking out to the front. The entire staff especially Ms. Anna were so friendly and welcoming. They really made our stay special.
Cindy, 2-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Excellent location, and wonderful staff! The staff went above and beyond to make our stay enjoyable!
Kathleen, 2-night romance trip
Verified Expedia guest review