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Grand Mercure Hanoi

Photo gallery for Grand Mercure Hanoi

Interior
2 restaurants, lunch and dinner served, Vietnamese cuisine
Exterior
Slippers, towels
2 bars/lounges, rooftop bar, lobby lounge

Overview of Grand Mercure Hanoi

Grand Mercure Hanoi

5.0 star property
Luxury hotel with 2 restaurants, near Temple of Literature

10.0/10 Exceptional

2 verified Hotels.com guest reviews

Property highlights

  • Pool
  • Spa
  • Airport transfer
  • Free parking
  • Free WiFi
  • Restaurant
The price is S$162
Price available on 29/04/2023
Map
9 CAT LINH, QUOC TU GIAM, Hanoi, 10000
Main amenities
  • Daily housekeeping
  • 2 restaurants and 2 bars/lounges
  • Outdoor pool
  • Breakfast available
  • 24-hour fitness centre
  • Steam room
  • Spa tub
  • Pool bar
  • 24-hour room service
  • Spa services
  • 24-hour business centre
  • Conference centre
For families
  • Children stay free
  • Free cots/infant beds
  • Fridge
  • Connecting/adjoining rooms available
  • Private bathroom
  • Television

Room options

About this area

What's nearby

  • In Dong Da
  • Hoan Kiem Lake - 29 min walk
  • Hanoi Opera House - 35 min walk
  • Ho Chi Minh Mausoleum - 2 min drive
  • St. Joseph's Cathedral of Hanoi - 3 min drive
  • O Quan Chuong Gate - 4 min drive
  • West Lake - 4 min drive
  • Thang Long Water Puppet Theatre - 4 min drive

Getting around

  • Hanoi (HAN-Noi Bai Intl.) - 42 min drive
  • Hanoi Long Bien Station - 11 min drive
  • Hanoi Yen Vien Station - 12 min drive
  • Hanoi Railway Station - 16 min walk
  • Airport shuttle (surcharge)

Restaurants

  • Bánh Xèo - 2 min walk
  • The Windmill - 3 min walk
  • Phở Thịnh Hàng Bột 39 Tôn Đức Thắng - 2 min walk
  • Quán Chè Cát Thành - Cát Linh - 1 min walk
  • Bún Đậu Nga - 1 min walk
Map

About this property

Grand Mercure Hanoi

Placing you 1.5 mi (2.4 km) from Hoan Kiem Lake and 1.8 mi (2.9 km) from Hanoi Opera House, Grand Mercure Hanoi offers an airport shuttle (available 24 hours) for VND 1800000 per vehicle. Guests can indulge in massages, then grab a bite to eat at one of the 2 restaurants. Other highlights at this luxurious hotel include 2 bars/lounges, an outdoor pool and a poolside bar.

Languages

Chinese (Mandarin), English, French, German, Japanese, Korean

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
The property is disinfected using an electrostatic spray
Sheets and towels are washed at 60°C or hotter
Guest accommodation is sealed after cleaning
Follows the standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Follows the industry cleaning and disinfection practices of COVID-19 Guidelines (WHO), Safe Travels (WTTC - Global) and COVID-19 Guidelines (CDC)

Safety measures

Personal protective equipment worn by staff
Hand sanitiser provided
Enhanced food service safety measures are in place
Reservations are required for the use of certain on-site facilities
This information is provided by our partners.

At a glance

Hotel size

  • 181 rooms
  • Arranged over 16 floors

Arriving/Leaving

  • Check-in time from 2:00 PM until anytime
  • Express check-out available
  • Early check-in subject to availability
  • Minimum check-in age – 15
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 15

Children

  • Children stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • On-site parking only available on request
  • Free secured, covered on-site self-parking
  • Wheelchair-accessible parking on site
  • On-site parking is limited (max. 1 space per unit)
  • Height restrictions apply for on-site parking

Transfers

  • Airport shuttle on request (available 24 hours a day)*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:00 AM–10:30 AM
  • 2 restaurants
  • 2 bars/lounges
  • Poolside bar
  • 24-hour room service
  • Water dispenser

Travelling with children

  • Children stay for free (see details)
  • Fence around the pool
  • Lifeguard on site

Working away

  • 24-hour business centre
  • 3 meeting rooms
  • Computer station
  • Conference centre (4133 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Free pool cabanas
  • Pool loungers
  • Pool umbrellas

Facilities

  • 1 building/tower
  • Built in 2020
  • Fireplace in reception
  • Television in common areas
  • 24-hour fitness centre
  • An outdoor pool
  • Spa services
  • Hot tub
  • Steam room
  • Lockers available
  • Banquet hall

Accessibility

  • Braille/raised signage
  • Lift
  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • Roll-in shower (selected rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Wheelchairs available on site
  • Doorbell and phone notifications
  • Lever door handles
  • Hospital bed available

Languages

  • Chinese (Mandarin)
  • English
  • French
  • German
  • Japanese
  • Korean

Room amenities

Be entertained

  • 50-inch flat-screen TV
  • Digital TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Slippers
  • Iron/ironing board
  • Window screens

Sleep well

  • Hypo-allergenic bedding
  • Blackout curtains
  • Soundproofed rooms
  • Turndown service
  • Free cot/infant bed
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Bath or shower
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi
  • Phone
  • Desk chair
  • Electrical adapters/chargers

Food and drink

  • Fridge
  • Free bottled water
  • High chair
  • Paper towels

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Eco-friendly cleaning products provided
  • Guidebooks/recommendations

Special features

Spa

Guests can pamper themselves by indulging in the on-site spa services. Services include massages.

Dining

Limitless Sky Lounge – On-site rooftop bar.
On-site venue No. 2 – This restaurant specialises in Vietnamese cuisine. Open daily.
The Dining Pavilion – This restaurant specialises in international cuisine and serves lunch and dinner. Open daily.
Lobby Bar – On-site lobby lounge. Open daily.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately VND 577500 for adults and VND 290000 for children
  • Airport shuttle service is offered for an extra charge of VND 1800000 per vehicle (one-way. Maximum occupancy 3)
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Airport shuttle service for children up to age 12 costs VND 1800000 (one-way)

Parking

  • Guests must contact this property in advance to reserve on-site parking
  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is cleaned and disinfected with electrostatic spray; disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guest room doors are sealed after cleaning.

Staff at the property wear personal protective equipment; guests are provided with hand sanitiser; reservations are required for some on-site facilities.

Enhanced food service safety measures are in place.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

This property affirms that it adheres to the cleaning and disinfection practices of:

  • COVID-19 Guidelines (WHO)
  • Safe Travels (WTTC - Global)
  • COVID-19 Guidelines (CDC)

Policies

<p>The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.</p><p>Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a security system and a first aid kit on site.</p> <p>The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.</p><p>This property accepts credit cards, debit cards and cash.</p> <p>This property reserves the right to pre-authorise the guest's credit card prior to arrival. </p>

Also known as

Grand Mercure Hanoi Hotel
Grand Mercure Hanoi Hanoi
Grand Mercure Hanoi Hotel Hanoi
Grand Mercure Hanoi (Opening End of 2020)

Frequently asked questions

Does Grand Mercure Hanoi offer free cancellation for a full refund?
Yes, Grand Mercure Hanoi does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Grand Mercure Hanoi?
As of 1 April 2023, prices found for a 1-night stay for 2 adults at Grand Mercure Hanoi on 29 April 2023 start from S$162, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Grand Mercure Hanoi?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Grand Mercure Hanoi?
Yes, there's an outdoor pool.
Are pets allowed at Grand Mercure Hanoi?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Grand Mercure Hanoi?
Yes, there's free self parking. Parking spaces may be limited.
Is an airport shuttle service offered by Grand Mercure Hanoi?
Yes, an airport shuttle is available. The charge is VND 1800000 per vehicle one-way.
What are the check-in and check-out times at Grand Mercure Hanoi?
You can check in from 2:00 PM - anytime. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-out is available.
What is there to do at Grand Mercure Hanoi and nearby?
Grand Mercure Hanoi has 2 bars and an outdoor pool, as well as a 24-hour fitness centre and a hot tub.
Are there restaurants at or near Grand Mercure Hanoi?
Yes, there are 2 on-site restaurants, featuring Vietnamese cuisine.
What's the area around Grand Mercure Hanoi like?
Grand Mercure Hanoi is in Dong Da, a short 6-minute walk from Temple of Literature and 11 minutes' walk from Embassy of China.

Reviews

10.0

Exceptional

10.0/10

Cleanliness

10.0/10

Staff & service

8.0/10

Amenities

10.0/10

Property conditions & facilities

10.0/10

Eco-friendliness

Reviews

10/10 Exceptional

New Modern Hotel - Great option for Hanoi!
The Grand Mercure is new hotel with clean and modern furnishings. It was a great choice of hotel close but far enough away from the old town to ensure a quiet surrounding area. Staff were helpful and welcoming. Breakfast was wide ranging and very good. A very comfortable and pleasing choice of accommodation for an active visit to Hanoi.
Steven, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Brand new hotel in a great location. Rooms are lovely, and the view is exceptional. The staff are also a super helpful - Joseph in particular really went the extra mile. Will definitely stay here again, probably one of the best hotels in Hanoi.
Verified Expedia guest review