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Pan Pacific Hanoi

5.0 star property
Luxury hotel with spa, near West Lake

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Photo gallery for Pan Pacific Hanoi

Front of property – evening/night
Reception
Flat-screen TV
City view from property
2 bars/lounges, lobby lounge, rooftop bar
Pan Pacific Hanoi, near West Lake and the Ho Chi Minh Mausoleum, offers a tranquil retreat. Unwind at the rooftop terrace or indulge in international cuisine at one of two restaurants. With an indoor pool, library, coffee shop/cafe and helpful staff that guests rave about.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Airport transfer
  • Bar
  • Connecting rooms available
  • Pool

Main amenities (12)

  • Daily housekeeping
  • 2 restaurants and 2 bars/lounges
  • Full-service spa
  • Indoor pool
  • Rooftop terrace
  • Breakfast available
  • 24-hour fitness centre
  • Sauna
  • Steam room
  • 24-hour room service
  • Coffee shop/cafe
  • Massage/treatment rooms

For families (6)

  • Children stay free
  • Babysitting (surcharge)
  • Connecting/adjoining rooms available
  • Private bathroom
  • Living room
  • Television

Room options

Available filters for rooms
Showing 17 of 17 rooms

View all photos for Deluxe Room, 2 Single Beds, Lake View

Down duvets, minibar, in-room safe, desk

Deluxe Room, 2 Single Beds, Lake View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Down duvet
Blackout curtains
Shower/bath combination
Hairdryer
  • Lake view
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Room, 1 King Bed, Lake View

Down duvets, minibar, in-room safe, desk

Deluxe Room, 1 King Bed, Lake View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Down duvet
Blackout curtains
Shower/bath combination
Hairdryer
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Balcony Suite

Down duvets, minibar, in-room safe, desk

Studio Balcony Suite

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Down duvet
Blackout curtains
Shower/bath combination
Hairdryer
  • 50 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Room, 2 Single Beds, Lake View

Down duvets, minibar, in-room safe, desk

Premier Room, 2 Single Beds, Lake View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
Down duvet
Shower/bath combination
  • Lake view
  • Sleeps 3
  • 2 Single Beds

View all photos for Pacific Club, 2 Single Beds

Down duvets, minibar, in-room safe, desk

Pacific Club, 2 Single Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
Down duvet
Shower/bath combination
  • Sleeps 3
  • 2 Single Beds

View all photos for Premier Suite

Flat-screen TV

Premier Suite

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
Down duvet
Shower/bath combination
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite

Down duvets, minibar, in-room safe, desk

Executive Suite

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
Down duvet
Shower/bath combination
  • Sleeps 3
  • 1 King Bed and 2 Single Beds

View all photos for One Bedroom Deluxe Serviced Suite

Down duvets, minibar, in-room safe, desk

One Bedroom Deluxe Serviced Suite

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
Down duvet
Shower/bath combination
  • 48 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Room Lake View, 1 King Bed

View from room

Premier Room Lake View, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
Down duvet
Shower/bath combination
  • 35 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed

View from room

Studio Suite, 1 King Bed

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Separate bedroom
  • 40 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for One Bedroom Premier Serviced Suites

Down duvets, minibar, in-room safe, desk

One Bedroom Premier Serviced Suites

Highlights

Separate dining area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
Fridge
Flat-screen TV
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Single Beds

Down duvets, minibar, in-room safe, desk

Deluxe Room, 2 Single Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
Down duvet
Shower/bath combination
  • 35 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Club Room, 1 King Bed

View from room

Club Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Separate bedroom
Blackout curtains
Down duvet
  • 35 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Apartment

Down duvets, minibar, in-room safe, desk

Executive Apartment

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Separate bedroom
Blackout curtains
Down duvet
Shower/bath combination
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Down duvets, minibar, in-room safe, desk

Deluxe Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
Down duvet
Shower/bath combination
  • 35 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Pacific Club Lakeview King

Down duvets, minibar, in-room safe, desk

Pacific Club Lakeview King

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
Down duvet
Shower/bath combination
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for One Bedroom Executive Serviced Suites

Down duvets, minibar, in-room safe, desk

One Bedroom Executive Serviced Suites

Highlights

Separate dining area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
Fridge
Flat-screen TV
  • 60 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

Similar properties

Property amenity

InterContinental Hanoi Westlake by IHG

  • Pool
  • Spa
  • Airport transfer
  • Free parking
9.0 out of 10, Wonderful, 1,004 reviews
The price is S$173
includes taxes & fees
2 Jun - 3 Jun
InterContinental Hanoi Westlake by IHG
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About the area

Map
1 Thanh Nien Road, Ba Dinh District, Hanoi

What's nearby

  • West Lake - 1 min walk - 0.0 km
  • Ho Chi Minh Mausoleum - 1 min drive - 1.5 km
  • Hanoi Old Town Night Market - 3 min drive - 2.6 km
  • Hoan Kiem Lake - 3 min drive - 3.0 km
  • St. Joseph's Cathedral of Hanoi - 4 min drive - 3.0 km

Getting around

  • Hanoi (HAN-Noi Bai Intl.) - 32 min drive
  • Hanoi Railway Station - 10 min drive
  • Hanoi Gia Lam Station - 18 min drive
  • Hanoi Long Bien Station - 23 min walk
  • Airport shuttle (surcharge)

Restaurants

  • ‪Summit Lounge at Sofitel Plaza Hanoi - ‬1 min walk
  • ‪Sofitel Plaza Hotel - ‬1 min walk
  • ‪Bánh Tôm Hồ Tây - ‬1 min walk
  • ‪Bảo Oanh - Cafe & Kem Dừa - ‬2 min walk
  • ‪Mía Hoa Quả 44 Thanh Niên - ‬1 min walk

About this property

Pan Pacific Hanoi

Pan Pacific Hanoi features a rooftop terrace and puts you only steps from West Lake. Guests can visit the spa to be pampered with massages, body wraps or facials, and Pacifica, one of 2 restaurants, serves international cuisine and is open for breakfast, lunch and dinner. Other highlights at this luxurious hotel include 2 bars/lounges, an indoor pool and a 24-hour fitness centre. Fellow travellers love the helpful staff.

Languages

Chinese (Mandarin), English, French, German, Japanese, Korean, Malay, Russian, Vietnamese

At a glance

DONE

Hotel size

    • 328 rooms
    • Arranged over 20 floors
DONE

Arriving/Leaving

    • Check-in time starts at 2 PM
    • Early check-in subject to availability
    • Late check-in subject to availability
    • Check-out time is noon
    • Late check-out subject to availability
DONE

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
DONE

Children

    • One child (11 years old and younger) stays free when occupying the parent or guardian's room using existing bedding
    • Babysitting*
    • Supervised childcare*
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi and wired internet access in public areas
    • Free WiFi and wired internet access in rooms
LOCAL_PARKING

Parking

    • Free on-site self-parking
    • Free on-site valet parking
DONE

Transfers

    • Airport shuttle on request (available 24 hours a day)*
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6 AM–10 AM
  • 2 restaurants
  • 2 bars/lounges
  • Coffee shop
  • Barbecue grills
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)
  • Supervised childcare (surcharge)

What to do

  • Shopping

Working away

  • 6 meeting rooms
  • Conference centre (13143 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car hire
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in reception
  • Luggage storage
  • Wedding services
  • Pool loungers

Facilities

  • 1 building/tower
  • Built in 1998
  • ATM/banking
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Library
  • 24-hour fitness centre
  • An indoor pool
  • Full-service spa
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • No plastic drinking straws
  • Banquet hall

Accessibility

  • Wheelchair-accessible
  • Accessible airport shuttle

Room amenities

Be entertained

  • Flat-screen television
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Bathrobes and slippers

Sleep well

  • Down duvet
  • Blackout curtains
  • Soundproofed rooms
  • Turndown service
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower/bath combination
  • Free toiletries
  • Hairdryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi and wired internet
  • Free local calls
  • Electrical adapters/chargers

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Water-efficient toilets only

Special features

Spa

The on-site spa has 5 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a sauna and a hot tub. The spa is open daily.

Dining

Pacifica – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
Ming – This restaurant specialises in Chinese cuisine and serves lunch and dinner. Open daily.
Song Hong Bar – This lobby lounge specialises in international cuisine and serves lunch and light fare. Open daily.
Summit Lounge – This rooftop bar specialises in international cuisine. Open daily.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately USD 23.1 for adults and USD 11.55 for children
  • Airport shuttle service is offered for an extra charge of USD 75 per vehicle (one-way. Maximum occupancy 3)
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Supervised childcare is available for an extra charge
  • Babysitting is available for an extra charge
  • Rollaway beds are available for USD 1450000.0 per day

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property does not have lifts.
Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a security system and a first aid kit on-site.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Property Registration Number 0100113141

Also known as

Sofitel Hanoi Plaza
Sofitel Hotel Hanoi Plaza
Pan Pacific Hanoi Hotel
Accor Plaza Hanoi
Hanoi Sofitel
Sofitel Hanoi
Sofitel Plaza Hanoi Hotel Hanoi
Sofitel Plaza Hanoi Hotel
Pan Pacific Hanoi Hotel
Pan Pacific Hanoi Hanoi
Pan Pacific Hanoi Hotel Hanoi

Frequently asked questions

Does Pan Pacific Hanoi offer free cancellation for a full refund?

Yes, Pan Pacific Hanoi does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Pan Pacific Hanoi?

Yes, there's an indoor pool.

Are pets allowed at Pan Pacific Hanoi?

Sorry, pets aren't allowed.

Is parking offered on site at Pan Pacific Hanoi?

Yes, there's free self and valet parking.

Is an airport shuttle service offered by Pan Pacific Hanoi?

Yes, an airport shuttle is available. The charge is USD 75 per vehicle one-way.

What are the check-in and check-out times at Pan Pacific Hanoi?

You can check in starting at 2 PM. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability).

What is there to do at Pan Pacific Hanoi and nearby?

Pan Pacific Hanoi has 2 bars and a spa, as well as an indoor pool and a 24-hour fitness centre.

Are there restaurants at or near Pan Pacific Hanoi?

Yes, there are 2 on-site restaurants, featuring international cuisine.

What's the area around Pan Pacific Hanoi like?

Pan Pacific Hanoi is in Ba Dinh, a short 1-minute walk from West Lake and 5 minutes' walk from Tran Quoc Pagoda.

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Pan Pacific Hanoi Reviews

Reviews

8.8

Excellent

9.0/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Popular mentions

Service staff
Room
Location
Spa
Lake
Neighborhoods
View

What guests liked

  • Breakfast was great and a highlight of the stay. (3 reviews)
  • The spa facilities were excellent, providing a relaxing and enjoyable way to unwind. (3 reviews)
  • The gym facilities were excellent and offered yoga and pilates classes. (3 reviews)
From real guest reviews summarized by AI.

Reviews

8/10 Very good

Conveniently located, well appointed hotel at a reasonable price .
1-night trip

8/10 Very good

A good hotel but air conditioning old and breakfast room too small.
Gilbert, 4-night trip

8/10 Very good

Some renovations needed

Good location but little old No AC control bathrooms little old fashioned Teras bar is great Breakfast is very good
Huseyin, 2-night trip

10/10 Exceptional

Our stay was wonderful! I highly recommend this property!
Ian, 7-night trip

10/10 Exceptional

Family vacation

I want to live here.
Paula, 1-night trip

10/10 Exceptional

Outstanding in every way!
Baron, 1-night trip

10/10 Exceptional

Enjoyed my stay at this location.. beautiful hotel and tge staff was quite friendly and helpful..
John, 3-night trip

10/10 Exceptional

Room was a little outdated with old furniture but the view of the river made up for it .
Deborah, 3-night trip

10/10 Exceptional

Very nice property.
Cynthia, 1-night trip

10/10 Exceptional

Good location and beautiful view of lake

8/10 Very good

Great location. Hotel is clean.
Huang Yan, 1-night trip

10/10 Exceptional

Perfect

It was perfect. The staff are very polite and helpful. The restaurant staff are very attentive and polite. The front desk staff are very helpful and attentive. I have nothing to complain about the hotel.
OTAVIO HENRIQUE MAGRIN, 3-night trip

10/10 Exceptional

Such great attention to detail. Responsive staff. Impeccable.
John, 7-night trip

10/10 Exceptional

Excellent stay

Great stay. I like the lakeview room, the glass lakeview lift. Breakfast is with a big range of different foods from Western to Asia. I had a chicken Pho, some bacon and a lot of different fruits. They are all tasty. The service is another strong point, from welcome bellman to Reception and Housekeeping. All are friendly and professional. The amenities inside bathoom are a bit old but function well. Bedroom with comfy mattress ans pillows We will be back
Bella, 1-night trip

10/10 Exceptional

This hotel was beautiful and clean! The rooms were spacious and the bathroom and shower were very nice! Staff were friendly as well.

10/10 Exceptional

We stayed at the hotel for only around 12-13 hours. But it was a good stay. Breakfast and dinner was great.
Hemal, 2-night trip

10/10 Exceptional

Great service from all the staff the moment we step into the hotel. Check in was super smooth and the room that we had is comfortable and well appointed. Special shout out to Ms Mia from the Pacific Lounge. She can converse very well and is very pleasant, making us feel at home and comfortable.
Norman, 1-night trip

10/10 Exceptional

Staff was extremely helpful when I needed to rebook my reservation. The area is nice to walk around with several local places to eat.
Chad, 3-night trip

10/10 Exceptional

Excellent services
Dennis, 3-night trip

10/10 Exceptional

Good customer services, within walking distances to places and facilities clean.
Mary, 1-night trip

10/10 Exceptional

The hotel is extremely neat and beautiful. The only issue is that it's abit far from old quarter.
Ifechukwu Pious, 2-night trip

10/10 Exceptional

Staffs were polite and professional. The area is a short distance from a lot of attraction. We enjoyed our quiet and private stay there
Trung, 1-night trip

10/10 Exceptional

Great service
MANH, 1-night trip

10/10 Exceptional

The staff was exceptionally helpful my stomach wasnt feeling so great and they gave us a free late check out which really was so nice. The property is amazing, the spa is lovely and all facilities are kept to a high standard of excellence
Ryan, 3-night trip

10/10 Exceptional

Good
Chín-Chao, 2-night trip