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Pan Pacific Hanoi

5.0 star property
Lakefront hotel with spa, near Hoan Kiem Lake

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Pan Pacific Hanoi

Photo gallery for Pan Pacific Hanoi

Outdoor banquet area
Indoor pool, pool loungers
View from room
Minibar, in-room safe, desk, blackout curtains
Reception

Overview of Pan Pacific Hanoi

8.8 out of 10 Fabulous
8.8/10 Fabulous

Property highlights

  • Airport transfer
  • Air conditioning
  • Free WiFi
  • Gym
Map
1 Thanh Nien Road, Ba Dinh District, Hanoi
Main amenities
  • Daily housekeeping
  • 2 restaurants and 2 bars/lounges
  • Full-service spa
  • Indoor pool
  • Rooftop terrace
  • Breakfast available
  • 24-hour fitness centre
  • Sauna
  • Steam room
  • 24-hour room service
  • Coffee shop/cafe
  • Massage/treatment rooms
For families
  • Children stay free
  • Free cots/infant beds
  • Babysitting (surcharge)
  • Connecting/adjoining rooms available
  • Private bathroom
  • Living room

Room options

View all photos for Premier Room Lake View, 1 King Bed

Minibar, in-room safe, desk, blackout curtains

Premier Room Lake View, 1 King Bed

  • 35 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed

View from room

Studio Suite, 1 King Bed

  • 40 sq m
  • Lake view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 2 Single Beds

Minibar, in-room safe, desk, blackout curtains

Deluxe Room, 2 Single Beds

  • 35 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Club Room, 1 King Bed

View from room

Club Room, 1 King Bed

  • 35 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Minibar, in-room safe, desk, blackout curtains

Deluxe Room, 1 King Bed

  • 35 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Pacific Club, 2 Single Beds

Minibar, in-room safe, desk, blackout curtains

Pacific Club, 2 Single Beds

  • Sleeps 3
  • 2 Single Beds

View all photos for Premier Suite

Minibar, in-room safe, desk, blackout curtains

Premier Suite

  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite

Minibar, in-room safe, desk, blackout curtains

Executive Suite

  • Sleeps 3
  • 1 King Bed and 2 Single Beds

About this area

What's nearby

  • In Ba Dinh
  • Hoan Kiem Lake - 36 min walk
  • West Lake - 1 min drive
  • Ho Chi Minh Mausoleum - 2 min drive
  • Dong Xuan Market - 2 min drive
  • O Quan Chuong - 2 min drive
  • Thang Long Water Puppet Theatre - 3 min drive
  • Hanoi Old Town Night Market - 4 min drive
  • St. Joseph's Cathedral of Hanoi - 4 min drive
  • Hanoi Opera House - 4 min drive
  • Vietnam National Convention Center - 10 min drive

Getting around

  • Hanoi (HAN-Noi Bai Intl.) - 32 min drive
  • Hanoi Railway Station - 10 min drive
  • Hanoi Van Dien Station - 12 min drive
  • Hanoi Long Bien Station - 23 min walk
  • Airport shuttle (surcharge)

Restaurants

  • Paris Baguette - West Lake - 1 min walk
  • Summit Lounge at Sofitel Plaza Hanoi - 1 min walk
  • Sofitel Plaza Hotel - 1 min walk
  • Havana Cafe - Trúc Bạch - 2 min walk
  • Bánh Tôm Hồ Tây - 1 min walk
Map

About this property

Pan Pacific Hanoi

Putting you within a 10-minute drive of Hoan Kiem Lake, Pan Pacific Hanoi features a rooftop terrace, and offers an airport shuttle (available 24 hours) for USD 75 per vehicle. Guests can visit the spa to be pampered with massages, body wraps or facials, and Pacifica, one of 2 restaurants, serves international cuisine and is open for breakfast, lunch and dinner. Other highlights at this luxurious hotel include 2 bars/lounges, an indoor pool and a 24-hour fitness centre.

Languages

Chinese (Mandarin), English, French, Japanese, Korean, Malay, Vietnamese

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of Intertek Cristal (third-party expert - Global)

Check-in

Contactless social distancing and check-out
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 273 rooms
  • Arranged over 20 floors

Arriving/Leaving

  • Check-in time starts at 2 PM
  • Express check-out available
  • Late check-in subject to availability
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Children

  • One child (11 years old and younger) stays free when occupying the parent or guardian's room using existing bedding
  • Babysitting*
  • Supervised childcare*

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Free on-site self-parking
  • Free on-site valet parking
  • Wheelchair-accessible parking on site

Transfers

  • Airport shuttle on request (available 24 hours a day)*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6 AM–10 AM
  • 2 restaurants
  • 2 bars/lounges
  • Coffee shop
  • Barbecue grills
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)
  • Supervised childcare (surcharge)

What to do

  • Shopping

Working away

  • 6 meeting rooms
  • Conference centre (13143 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car hire
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in reception
  • Luggage storage
  • Wedding services
  • Pool loungers

Facilities

  • 1 building/tower
  • Built in 1998
  • ATM/banking
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Library
  • 24-hour fitness centre
  • An indoor pool
  • Full-service spa
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • No plastic drinking straws

Accessibility

  • Wheelchair-accessible
  • Lift
  • In-room accessibility (selected rooms)
  • Roll-in shower (selected rooms)
  • Wheelchair-accessible parking

Room amenities

Be entertained

  • Flat-screen television
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Dressing gowns and slippers

Sleep well

  • Blackout curtains
  • Soundproofed rooms
  • Turndown service
  • Free cot/infant bed
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower/bath combination
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi and wired Internet
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Water-efficient toilets only

Special features

Spa

The on-site spa has 5 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a sauna and a spa tub. The spa is open daily.

Dining

Pacifica – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
Ming – This restaurant specialises in Chinese cuisine and serves lunch and dinner. Open daily.
Song Hong Bar – This lobby lounge specialises in international cuisine and serves lunch and light fare. Open daily.
Summit Lounge – This rooftop bar specialises in international cuisine. Open daily.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately USD 20 for adults and USD 10 for children
  • Airport shuttle service is offered for an extra charge of USD 75 per vehicle (one way)

Children & extra beds

  • Supervised childcare is available for an extra charge
  • Babysitting is available for an extra charge
  • Rollaway beds are available for USD 50 per night

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Contactless check-in and contactless check-out are available.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (third-party expert - Global).

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector and a security system on site.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
This property accepts credit cards. Cash is not accepted.

Also known as

Sofitel Hanoi Plaza
Sofitel Hotel Hanoi Plaza
Pan Pacific Hanoi Hotel
Accor Plaza Hanoi
Hanoi Sofitel
Sofitel Hanoi
Sofitel Plaza Hanoi Hotel Hanoi
Sofitel Plaza Hanoi Hotel
Pan Pacific Hanoi Hotel
Pan Pacific Hanoi Hanoi
Pan Pacific Hanoi Hotel Hanoi

Frequently asked questions

Does Pan Pacific Hanoi offer free cancellation for a full refund?
Yes, Pan Pacific Hanoi does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Pan Pacific Hanoi?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Pan Pacific Hanoi?
Yes, there's an indoor pool.
Are pets allowed at Pan Pacific Hanoi?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Pan Pacific Hanoi?
Yes, there's free self and valet parking.
Is an airport shuttle service offered by Pan Pacific Hanoi?
Yes, an airport shuttle is available. The charge is USD 75 per vehicle one way.
What are the check-in and check-out times at Pan Pacific Hanoi?
You can check in starting at 2 PM. Check-out time is noon. Express check-out and contactless social distancing and check-out are available.
What is there to do at Pan Pacific Hanoi and nearby?
Pan Pacific Hanoi has 2 bars and a spa, as well as an indoor pool and a 24-hour fitness centre.
Are there restaurants at or near Pan Pacific Hanoi?
Yes, there are 2 on-site restaurants, featuring international cuisine.
What's the area around Pan Pacific Hanoi like?
Pan Pacific Hanoi is in Ba Dinh, a short 1-minute walk from West Lake and 16 minutes' walk from Hanoi Botanical Garden.

Reviews

8.8

Fabulous

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Exceptional

Jimi Sauw-Yoeng, 6-night trip
Verified Expedia guest review

6/10 Good

Edmound, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Staff was extremely helpful when I needed to rebook my reservation. The area is nice to walk around with several local places to eat.
Chad, 3-night business trip
Verified Expedia guest review

8/10 Very good

Very clean hotel and good amenities. Great breakfast. It is a bit far from sight-seeing. Best if you want quiet spot outside city center. Rooms very nice but warm, hard to control AC. Next time I would stay closer to center.
Mini, 3-night trip
Verified Expedia guest review

8/10 Very good

Comfortable, amazing staff, great spa and gym with excellent yoga and pilates classes. My only mention is that it's a bit noisy - the rooms not very sound proof.
7-night trip
Verified Hotels.com guest review

10/10 Exceptional

This hotel was beautiful and clean! The rooms were spacious and the bathroom and shower were very nice! Staff were friendly as well.
Verified Expedia guest review

10/10 Exceptional

We were very pleased that we booked a club room as it meant we had all day access to the Pacific Club Lounge including helpful and friendly staff, and refreshments including breakfast, afternoon tea and evening meal.
David, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

Richard, 1-night trip
Verified Expedia guest review

10/10 Exceptional

I have stayed at the Pan Pacific 3 times within the past 2 weeks and will definitely be back. It is a beautiful modern hotel with wonderful facilities and staff. The gym & pool area is fantastic. The front desk manager Brian does an outstanding job, his friendly & professional demeanor will make any guest feel welcome. Thank you Brian.
Dorthe, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Paul, 1-night trip
Verified Expedia guest review