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InterContinental Hanoi Westlake, an IHG Hotel

Photo gallery for InterContinental Hanoi Westlake, an IHG Hotel

Property amenity
Classic Room, 2 Single Beds, Lake View, Overwater | Bar (on property) | 3 bars/lounges, swim-up bar, poolside bar
Exterior
Junior Suite, 1 King Bed, City View | Select Comfort beds, minibar, in-room safe, desk
3 restaurants, breakfast, lunch, dinner served; international cuisine

Overview of InterContinental Hanoi Westlake, an IHG Hotel

InterContinental Hanoi Westlake, an IHG Hotel

5.0 star property
Luxury hotel with 3 restaurants, near West Lake
8.8 out of 10 Fabulous
8.8/10 Fabulous

1,002 verified Hotels.com guest reviews

Property highlights

  • Pool
  • Spa
  • Airport transfer
  • Free parking
  • Free WiFi
  • Restaurant
Map
5 Tu Hoa, Hanoi, 10000
Main amenities
  • Daily housekeeping
  • 3 restaurants and 3 bars/lounges
  • Outdoor pool
  • Breakfast available
  • 24-hour health club
  • Sauna
  • Steam room
  • Children's pool
  • Pool bar
  • Swim-up bar
  • 24-hour room service
  • Coffee shop/cafe
For families
  • Children stay free
  • Free cots/infant beds
  • Children's pool
  • Private bathroom
  • Premium TV channels
  • Garden

Room options

About this area

What's nearby

  • In Tay Ho
  • O Quan Chuong Gate - 42 min walk
  • West Lake - 1 min drive
  • Ho Chi Minh Mausoleum - 3 min drive
  • Dong Xuan Market - 4 min drive
  • Thang Long Water Puppet Theatre - 4 min drive
  • Hanoi Old Town Night Market - 5 min drive
  • Hoan Kiem Lake - 5 min drive
  • St. Joseph's Cathedral of Hanoi - 6 min drive
  • Hanoi Opera House - 5 min drive
  • Lotte Center Hanoi - 6 min drive

Getting around

  • Hanoi (HAN-Noi Bai Intl.) - 29 min drive
  • Hanoi Long Bien Station - 8 min drive
  • Hanoi Railway Station - 11 min drive
  • Hanoi Van Dien Station - 13 min drive
  • Airport shuttle (surcharge)

Restaurants

  • Hanoi Taco Bar - West Lake - 4 min walk
  • Saint Honore - 4 min walk
  • Sheraton Club Lounge - 3 min walk
  • Sunset Bar - 3 min walk
  • The Slavic Teahouse - 4 min walk
Map

About this property

InterContinental Hanoi Westlake, an IHG Hotel

Placing you 2.2 mi (3.5 km) from O Quan Chuong Gate and 2.6 mi (4.3 km) from Hoan Kiem Lake, InterContinental Hanoi Westlake, an IHG Hotel offers an airport shuttle (available 24 hours) for USD 88 per vehicle. Guests can indulge in massages, and Cafe Du Lac, one of 3 restaurants, serves international cuisine and is open for breakfast, lunch and dinner. Other highlights at this luxurious hotel include 3 bars/lounges, an outdoor pool and a poolside bar. Fellow travellers like the helpful staff and restaurant.

Languages

Chinese (Mandarin), English, French, Japanese, Korean, Vietnamese

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
The property is disinfected using an electrostatic spray
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of Clean Promise (IHG)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available through room service
This information is provided by our partners.

At a glance

Hotel size

  • 318 rooms
  • Arranged over 5 floors

Arriving/Leaving

  • Check-in time from 3 PM until noon
  • Express check-in/out available
  • Early check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival
  • Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
  • Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child (11 years old and younger) stays free when occupying the parent or guardian's room using existing bedding

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Free on-site self-parking
  • Wheelchair-accessible parking on site

Transfers

  • Airport shuttle on request (available 24 hours a day)*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6 AM–10:30 AM
  • 3 restaurants
  • 3 bars/lounges
  • Poolside bar
  • Swim-up bar
  • Coffee shop
  • Coffee/tea in a common area
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)
  • Children's pool

What to do

  • Free use of nearby fitness centre

Working away

  • Business centre
  • Meeting rooms
  • Computer station
  • Conference centre

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • On-site car hire
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Umbrellas
  • Pool loungers
  • Pool umbrellas
  • Romance packages

Facilities

  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Library
  • 24-hour health club
  • An outdoor pool
  • Spa services
  • Sauna
  • Steam room
  • Banquet hall

Accessibility

  • Lift
  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • Wheelchair-accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Grab bar near toilet

Room amenities

Be entertained

  • LCD television
  • Premium TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Dressing gowns and slippers
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Selected Comfort mattress
  • Free cot/infant bed
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Deep-soaking bath
  • Bath or shower
  • Rainfall shower heads
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi and wired Internet
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can pamper themselves by indulging in the on-site spa services. Services include massages.

Dining

Cafe Du Lac – This restaurant specialises in international cuisine and serves breakfast, brunch, lunch and dinner.
Milan – Overlooking the pool, this restaurant specialises in Italian cuisine and only serves dinner.
Saigon – This restaurant specialises in Asian cuisine and only serves dinner.
On-site venue No. 4 – cocktail bar.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately USD 23 per person
  • Airport shuttle service is offered for an extra charge of USD 88 per vehicle (one-way)
  • Early check-in can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Rollaway beds are available for USD 40.0 per night

Pool, spa, & gym (if applicable)

  • Children under 18 years old are not allowed in the swimming pool, health club or fitness facility without adult supervision
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is cleaned and disinfected with electrostatic spray; disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually wrapped food options are available through room service.

This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) guidelines.

Policies

Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing that there's a fire extinguisher, a smoke detector and a security system on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
This property accepts credit cards. Cash is not accepted.

Also known as

Hanoi Westlake InterContinental
InterContinental Hanoi Westlake
InterContinental Westlake
InterContinental Westlake Hotel
InterContinental Westlake Hotel Hanoi
Intercontinental Hanoi Westlake Hotel Hanoi
InterContinental Hanoi Westlake Hotel
InterContinental Hanoi Westlake
InterContinental Hanoi Westlake, an IHG Hotel Hotel
InterContinental Hanoi Westlake, an IHG Hotel Hanoi
InterContinental Hanoi Westlake, an IHG Hotel Hotel Hanoi

Frequently asked questions

Does InterContinental Hanoi Westlake, an IHG Hotel offer free cancellation for a full refund?
Yes, InterContinental Hanoi Westlake, an IHG Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at InterContinental Hanoi Westlake, an IHG Hotel?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at InterContinental Hanoi Westlake, an IHG Hotel?
Yes, there's an outdoor pool and a children's pool.
Are pets allowed at InterContinental Hanoi Westlake, an IHG Hotel?
Sorry, pets aren't allowed.
Is parking offered on site at InterContinental Hanoi Westlake, an IHG Hotel?
Yes, there's free self parking.
Is an airport shuttle service offered by InterContinental Hanoi Westlake, an IHG Hotel?
Yes, an airport shuttle is available. The charge is USD 88 per vehicle one-way.
What are the check-in and check-out times at InterContinental Hanoi Westlake, an IHG Hotel?
You can check in from 3 PM - noon. There's a charge for early check-in (subject to availability). Check-out time is noon. Express check-in and check-out and contactless social distancing and check-out are available.
What is there to do at InterContinental Hanoi Westlake, an IHG Hotel and nearby?
InterContinental Hanoi Westlake, an IHG Hotel has 3 bars, an outdoor pool and a 24-hour health club, as well as a sauna and a garden.
Are there restaurants at or near InterContinental Hanoi Westlake, an IHG Hotel?
Yes, there are 3 on-site restaurants, featuring international cuisine and pool views.
Does InterContinental Hanoi Westlake, an IHG Hotel have rooms with private hot tubs?
Yes, each room has a deep-soaking bath.
Does InterContinental Hanoi Westlake, an IHG Hotel have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around InterContinental Hanoi Westlake, an IHG Hotel like?
InterContinental Hanoi Westlake, an IHG Hotel is in Tay Ho, a short 2-minute walk from West Lake and 11 minutes' walk from Syrena Shopping Center. Travellers say that this hotel is in a good location.

Reviews

8.8

Fabulous

9.0/10

Cleanliness

9.0/10

Staff & service

8.5/10

Amenities

8.7/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Fair

まあまあ
チェックイン 入金済みなのに二重請求された。 たらい回し。混雑してないのに10分待たされる。 プール 小さい。大人は泳げないと思った方が良い。 夕食 ホテル内イタリアンまあまあ美味しい 客が少なく店員が暇でおしゃべりがうるさい 朝食ビュッフェ 目玉焼き　黄身が割れて焦げていた。このレベルをお客に出して良いのでしょうか？ 停電 15分停電したが何も謝罪無し
1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Elliot, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

We had a very pleasant stay. This is an excellent property. Very clean & had a big spread of breakfast.
HARMINDER, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Geoffrey, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Nancy, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Ket, 2-night trip
Verified Expedia guest review

8/10 Very good

Probably because of Vietnam TET holiday, too many people, and seems the staffs was not flexible enough.
WAI CHEN, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Facilities are old. Needs to be repaired.
Il Kyung, 1-night trip
Verified Orbitz guest review

10/10 Exceptional

Verified Expedia guest review

10/10 Exceptional

Great room with awesome views
Yi Xuan, 2-night romance trip
Verified Expedia guest review