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Lotte Hotel Hanoi

Photo gallery for Lotte Hotel Hanoi

4 restaurants, breakfast, lunch and dinner served, Chinese cuisine
Indoor pool, outdoor pool
Indoor pool, outdoor pool
1 bedroom, minibar, in-room safe, desk
1 bedroom, minibar, in-room safe, desk

Overview of Lotte Hotel Hanoi

Lotte Hotel Hanoi

5.0 star property
Luxury Hanoi hotel with full-service spa, connected to a shopping centre

9.4/10 Exceptional

1,020 verified Hotels.com guest reviews

Popular amenities

  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Non-smoking
Map
No. 54, Lieu Giai St. Cong Vi Ward., Ba Dinh, Hanoi

Room options

About this area

What's nearby

  • In Ba Dinh
  • Hoan Kiem Lake - 17 min drive
  • St. Joseph's Cathedral - 20 min drive
  • Hanoi Old City Gate - 20 min drive
  • Hanoi Opera House - 20 min drive

Getting around

  • Hanoi (HAN-Noi Bai Intl.) - 32 min drive
  • Hanoi Railway Station - 13 min drive
  • Hanoi Long Bien Station - 18 min drive
  • Hanoi Giap Bat Station - 26 min drive
  • Airport shuttle (surcharge)

Restaurants

  • Joma Bakery Cafe - 4 min walk
  • Top of Hanoi - 4 min walk
  • Red River - 4 min walk
  • Carambola Cafe - 6 min walk
  • Totoya - 6 min walk
Map

About this property

Lotte Hotel Hanoi

Lotte Hotel Hanoi offers an airport shuttle (available 24 hours) for VND 1474200 per vehicle one-way. Guests can visit the spa to be pampered with massages or manicures and pedicures, and Grill 63, one of 4 restaurants, serves breakfast, lunch and dinner. Other highlights at this luxurious hotel include 2 bars/lounges, an indoor pool and an outdoor pool. Fellow travellers like the helpful staff and overall property condition.

Languages

English, Japanese, Korean, Vietnamese

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 318 rooms

Arriving/Leaving

  • Check-in time starts at 3:00 PM
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child (5 years old and younger) stays free when occupying the parent or guardian's room using existing bedding

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Free on-site self-parking

Transfers

  • Airport shuttle on request (available 24 hours a day)*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • 4 restaurants
  • 2 bars/lounges
  • BBQs
  • 24-hour room service

Travelling with children

  • Children stay for free (see details)

What to do

  • Basketball

Working away

  • Business centre
  • Conference space (13870 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services

Facilities

  • ATM/banking
  • Safe-deposit box at front desk
  • Health club
  • An outdoor pool
  • An indoor pool
  • Full-service spa
  • Hot tub
  • Sauna

Accessibility

  • Braille/raised signage
  • Lift
  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • Roll-in shower (selected rooms)
  • Wheelchair-accessible path of travel
  • Assistive listening devices available

Languages

  • English
  • Japanese
  • Korean
  • Vietnamese

Room amenities

Be entertained

  • 48-inch LED TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Electric kettle
  • Slippers
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Blackout curtains
  • Soundproofed rooms
  • Turndown service
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Separate bath and shower
  • Bidet
  • Designer toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi and wired Internet
  • Phone

Food and drink

  • Free bottled water
  • Free tea bags/instant coffee

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, Evian. Services include massages and manicures and pedicures.

Dining

Grill 63 – This restaurant serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.
Red River – This restaurant specialises in Chinese cuisine and serves lunch and dinner.
Tim Ho Wan – This restaurant specialises in dim sum.
Top of Hanoi – On-site brasserie. Guests can enjoy drinks at the bar.
Pharaohs – This cocktail bar only serves light fare.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of VND 1474200 per vehicle (one-way. Maximum occupancy 3)

Children & extra beds

  • Rollaway beds are available for VND 1465695.0 per day

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Policies

Guests can rest easy knowing that there's a fire extinguisher, a smoke detector and a security system on site.

This property accepts credit cards. Cash is not accepted.

Also known as

Lotte Hotel Hanoi
Lotte Hanoi
Lotte Hotel Hanoi Hotel
Lotte Hotel Hanoi Hanoi
Lotte Hotel Hanoi Hotel Hanoi

Frequently asked questions

Does Lotte Hotel Hanoi offer free cancellation for a full refund?
Yes, Lotte Hotel Hanoi does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Lotte Hotel Hanoi?
As of 29 January 2023, prices found for a 1-night stay for 2 adults at Lotte Hotel Hanoi on 30 January 2023 start from S$118, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Lotte Hotel Hanoi?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Lotte Hotel Hanoi?
Yes, there's an indoor pool and an outdoor pool.
Are pets allowed at Lotte Hotel Hanoi?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Lotte Hotel Hanoi?
Yes, there's free self parking.
Is an airport shuttle service offered by Lotte Hotel Hanoi?
Yes, an airport shuttle is available. The charge is VND 1474200 per vehicle one-way.
What are the check-in and check-out times at Lotte Hotel Hanoi?
You can check in starting at 3:00 PM. Check-out time is noon.
What is there to do at Lotte Hotel Hanoi and nearby?
On-site recreation at Lotte Hotel Hanoi includes basketball. Indulge in a treatment at the spa and soothe your senses in the hot tub. Lotte Hotel Hanoi also has 2 bars and an outdoor pool, as well as a sauna and a health club.
Are there restaurants at or near Lotte Hotel Hanoi?
Yes, there are 4 on-site restaurants, featuring Chinese cuisine. Nearby restaurants include Joma Bakery Cafe (4-min walk), Top of Hanoi (4-min walk) and Red River (4-min walk).
What's the area around Lotte Hotel Hanoi like?
Lotte Hotel Hanoi is a short 19-minute walk from West Lake and 3 minutes' walk from Embassy of Japan. Travellers love the hotel's prime location.

Reviews

9.4

Exceptional

9.6/10

Cleanliness

9.3/10

Staff & service

9.3/10

Amenities

9.5/10

Property conditions & facilities

8.5/10

Eco-friendliness

Reviews

6/10 Good

Staff were not as attentive and helpful although I stayed in a club room. Food and beverages served in the club lounge was one of the worst I’ve tried in all the club lounges I’ve been to so far. Breakfast served at 63F was much better. There is no difference in terms of service on the club level, so you don’t have to pay more for it. There are also two different types of views on the club level, one is city with some smaller lakes and the other is west lake view, but you can just go up to Top of Hanoi and get a 360 degrees view of the city.
1-night trip
Verified Hotels.com guest review

10/10 Exceptional

5-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Must stay
Great place. Got my money’s worth.
5-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Siew Kim, 6-night trip
Verified Hotels.com guest review

10/10 Exceptional

Excellent hotel/room and amazing club lounge
Amazing club lounge and fabulous views from the tallest building in Hanoi; complimentary food in the club lounge (for club rooms) was great - had a light supper there on some nights; room was excellent; special check-in desk was appreciated, though it seemed the regular one wasn't too busy either; staff were always incredibly helpful.
Hussein, 5-night business trip
Verified Hotels.com guest review

8/10 Very good

Yiqin, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Great value for money
Upgraded to a junior suite which came with lounge access. Well worth it for the room space and level of comfort. All room views were amazing. Not important but the hotel staff need to know how to make a cup of English breakfast tea. Breakfast on the whole was excellent. Rooftop bar a must place to visit as are the two pools. All the staff we encountered could not have bedn more helpful.
Steve, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Douglas, 1-night trip
Verified Expedia guest review

8/10 Very good

Good hotel, but feels "sterile"
New hotel which is very clean. Service level was good. Had breakfast included- limited selection and very poor layout and setup of the breakfast. Decor feels very "sterile".
Colin, 1-night business trip
Verified Hotels.com guest review

8/10 Very good

overall is nice
nice stay. thanks
Han Hong, 2-night business trip
Verified Hotels.com guest review