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Lotte Hotel Hanoi

Luxury hotel with full-service spa, connected to a shopping center, near Ho Chi Minh Museum

  • Free WiFi and free parking
From
S$126

Image gallery

  • Outdoor Pool
  • Outdoor Pool
  • Club Deluxe King (No children in Club Lounge) - City View
  • Bathroom
  • Outdoor Pool
Outdoor Pool. Image 1 of 79.
1 / 79Outdoor Pool
No. 54, Lieu Giai St. Cong Vi Ward., Hanoi, Vietnam
9.4.Exceptional.
  • Service staff all consistently hospitable! Very well trained and accommodating!

    Jan 23, 2020

  • Excellent service, amenities, location, food and views.

    Jan 3, 2020

See all 354 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Social distancing measures are in place
  • Gap period enforced between guest stays - 24 hours
  • Guests are provided with free hand sanitizer

Guests rated location

Shopping
Safe
Convenient
Dining options
Transport options
  • Free WiFi
  • Free parking
  • Pool
  • Airport transfer
  • Bathtub
  • Non-smoking

Property highlights

Main amenities

  • 318 smoke-free guestrooms
  • Daily housekeeping
  • 4 restaurants and 2 bars/lounges
  • Full-service spa
  • 1 indoor pool and 1 outdoor pool
  • Health club

For families

  • Private bathroom
  • Separate bathtub and shower
  • Separate bedroom
  • Television
  • Daily housekeeping
  • Laundry facilities

What’s around

  • In Ba Dinh
  • Ho Chi Minh Museum - 29 min walk
  • Ho Chi Minh Mausoleum - 34 min walk
  • Temple of Literature - 36 min walk
  • Imperial Citadel of Thang Long - 40 min walk
  • Lotte Center Hanoi - 4 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Deluxe King Room
  • Club Deluxe Twins (No children in Club Lounge)
  • Club Junior Suite Twins (No children in Club Lounge)
  • Deluxe Twin Room
  • Club Deluxe King (No children in Club Lounge)
  • Club Junior Suite King (No children in Club Lounge)
  • Deluxe Suite
  • Premier Suite

What’s around

Landmarks

  • In Ba Dinh
  • Ho Chi Minh Museum - 29 min walk
  • Ho Chi Minh Mausoleum - 34 min walk
  • Temple of Literature - 36 min walk
  • Imperial Citadel of Thang Long - 40 min walk
  • Lotte Center Hanoi - 4 min walk
  • Embassy of the Republic of Korea - 4 min walk
  • Embassy of Japan - 4 min walk
  • Australian Embassy - 6 min walk
  • Embassy of Brunei Darussalam - 8 min walk
  • Van Phuc Diplomatic Corps - 9 min walk

Getting around

  • Noi Bai Intl. Airport (HAN) - 23 min drive
  • Hanoi Railway Station - 4 min drive
  • Hanoi Long Bien Station - 5 min drive
  • Hanoi Giap Bat Station - 8 min drive
  • Airport shuttle (surcharge)
map
See on map
No. 54, Lieu Giai St. Cong Vi Ward., Hanoi, Vietnam

At a glance

Hotel size

  • This hotel has 318 rooms

Arriving/leaving

  • Check-in time starts at 2:00 PM
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child stays free when occupying the parent or guardian's room, using existing bedding

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Transfers

  • Airport shuttle (available 24 hours)*

Parking

  • Free onsite self parking

Other information

  • Smoke-free property
*See fees & policies for additional details or extra charges

In the hotel

Food and drink

  • 4 restaurants
  • 2 bars/lounges
  • 24-hour room service
  • Barbecue grills

Things to do

  • Number of indoor pools - 1
  • Number of outdoor pools - 1
  • Fitness facilities
  • Full-service spa
  • Number of spa tubs - 1
  • Basketball on site
  • Health club
  • Sauna

Working away

  • Business center
  • Conference space
  • Conference space size (feet) - 13870
  • Conference space size (meters) - 1289

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services

Facilities

  • Elevator
  • ATM/banking
  • Safe-deposit box at front desk

Accessibility

  • Braille or raised signage
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Assistive listening devices available

Languages Spoken

  • English
  • Japanese
  • Korean
  • Vietnamese

In the room

Home comforts

  • Air conditioning
  • Minibar
  • Slippers
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service

Freshen up

  • Private bathroom
  • Separate bathtub and shower
  • Bidet
  • Designer toiletries
  • Hair dryer

Be entertained

  • 48-inch LED TV
  • Cable TV channels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, Evian. Services include massages and manicures and pedicures.

Dining

Grill 63 - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Red River - This restaurant specializes in Chinese cuisine and serves lunch and dinner.

Tim Ho Wan - This restaurant specializes in dim sum.

Top of Hanoi - Onsite brasserie. Guests can enjoy drinks at the bar.

Pharaohs - This cocktail bar serves light fare only.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of VND 1155000 per vehicle (one way)

Children & extra bedsPay at property

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Rollaway beds are available for VND 1713596.0 per day

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Policies

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a security system on site.

For transfers, guests must contact the property 48 hours prior to arrival at the number on the booking confirmation.

This property accepts credit cards. Cash is not accepted.

Also known as

  • Lotte Hotel Hanoi
  • Lotte Hotel Hanoi Hotel Hanoi
  • Lotte Hanoi
  • Lotte Hotel Hanoi Hotel
  • Lotte Hotel Hanoi Hanoi

*See fees & policies for additional details or extra charges

FAQs

  • Yes, Lotte Hotel Hanoi does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking.
  • Yes, there's an indoor pool and an outdoor pool.
  • Sorry, pets and service animals aren't allowed.
  • You can check in starting at 2:00 PM. Check-out time is noon.
  • Yes, there are 4 onsite restaurants, featuring Chinese cuisine. Nearby restaurants include Isushi (3-min walk), Tim Ho Wan (3-min walk), and Hai San Pho (3-min walk).
  • Yes, an airport shuttle is available. The charge is VND 1155000 per vehicle one way.
  • Onsite recreation at Lotte Hotel Hanoi includes basketball. Indulge in a treatment at the spa and soothe your senses in the spa tub. Lotte Hotel Hanoi also has 2 bars and an outdoor pool, as well as a sauna and a health club.
9.4.Exceptional.
  • 8.0.Very good

    Great service and lovely room&breakfast. But the windows are not noise-cancelling. I can hear the horns from the street on 45th floor... a bit disturbing.

    SHAN, 5 night business trip, Dec 8, 2019

    Verified Hotels.com guest review

  • 10.0.Exceptional

    An Excellent Experience in Lotte!

    Excellent hotel! Service was great, breakfast and lunch buffet spread fantastic, room was extremely clean and spacious. Would choose Lotte Hanoi again for sure!

    1 night business trip, Oct 15, 2019

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Customer service, location, next to shopping mall, great view, 24hr gym, indoor heated swimming pool, TV channel selection. The room furnishing colour may not be to my liking.

    2 night business trip, Sep 4, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Hotel gave me upgraded room. There are a lot of kind menu on breakfast, especially fho was very delicious.

    TT, 1 night business trip, Jul 1, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    The room is big, very cosy and comfortable. It is also very clean. You can also enjoy a stunning view of Hanoi. The breakfast spread is excellent too! The Stay has been very pleasant. The only negative thing of the hotel is, during my check out at level 38, I’ve made airport transfer arrangement with the concierge at a price of 360,000VND. But when I reached the airport, I was told to pay according to the taxi meter which turns out to be 440,000VND. I was very confused. At the end, I just made the payment and left. It is not a big amount but I felt a little scammed. I personally feel there is a breakdown in communication between the concierge at level 38, level 1, the bell boy and the taxi. I should have checked the price before I boarded the taxi but I trusted the hotel system that I didn’t bother. Well, lesson learnt.

    Minnie, 1 night family trip, Jun 7, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Great Hote with Great People

    Great stay with exceptional service level rendered. Worth a second visit!

    Jerry, 3 night trip with friends, May 24, 2019

    Verified Hotels.com guest review

  • 4.0.Fair

    Personal equipment was damaged

    One of my electronics equipment was accidentally send to the laundry and went through the washing cycle. The hotel manager and director dealt professionally with some form of agreed compensation. However, to have your personal equipment damged by the hotel staff is something you dont expect and not have to face when staying in a 5 star hotel. Alhough the matter has been sorted out, the feeling was not great anymore, especially during the time you realised the equipment was missing and then damged.

    3 night business trip, May 12, 2019

    Verified Hotels.com guest review

  • 8.0.Very good

    Comfort and nice hotel but can be better

    All went well except that the bathroom seems to have a stench and slightly noisy at times near to the window area. Not sure where the noise comes from since I am already at level 56. But the stench in the toilet is abnormal. Maybe someone can go take a look and advise if the smell is still there as my 3 nights there, the stench remained.

    Ivan, 3 night business trip, May 12, 2019

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Not to be missed

    Prefect stay as usual, clean, great location, friendly and efficient staff with reasonable pricing!

    Kelvin, 1 night business trip, Mar 18, 2019

    Verified Hotels.com guest review

  • 6.0.Good

    Upon arrival I was told that I have been upgraded to the junior suite. However I soon realised this wasn’t a room that anyone would want to stay at. This room faces noisy construction site and roads. I didn’t get a good night sleep because of construction noise throughout the night! Yes they did piling works throughout the night! Unbelievable!!! Next issue I had was the bathroom. No screens to separate the shower from the toilet which were so close to each other. The weird thing is one had to enter the shower to get to the toilet and I hated that when everything is wet after a shower! Which genius designed this bathroom? Although this is a five star hotel with huge gym and beautiful indoor and outdoor pool I can’t help feeling irked by this flawed design in the bathroom.

    2 night family trip, Mar 17, 2019

    Verified Expedia guest review

See all 354 reviews