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Sheraton Hanoi Hotel

Photo gallery for Sheraton Hanoi Hotel

Exterior
Outdoor pool, open 6:00 AM to 7:00 PM, pool umbrellas, pool loungers
Club Suite, 1 Bedroom, Non Smoking | Select Comfort beds, minibar, in-room safe, desk
Club Suite, 1 King Bed, Non Smoking | Select Comfort beds, minibar, in-room safe, desk
Club Suite, 1 King Bed, Non Smoking | View from room

Overview of Sheraton Hanoi Hotel

Sheraton Hanoi Hotel

5.0 star property
Lakefront hotel with spa, near Ho Chi Minh Mausoleum

8.6/10 Fabulous

392 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Air conditioning
Map
K5 Nghi Tam, 11 Xuan Dieu Road, Tay Ho District, Hanoi, 10000

Guests rated this location 7.5/10 - Good

Main amenities
  • Daily housekeeping
  • 2 restaurants and bar/lounge
  • Full-service spa
  • Outdoor pool
  • Breakfast available
  • Health club
  • Outdoor tennis court
  • Sauna
  • Steam room
  • Children's pool
  • Pool bar
  • 24-hour room service
For families
  • Children stay free
  • Babysitting (surcharge)
  • Children's pool
  • Playground on site
  • Rollaway/extra beds
  • Connecting/adjoining rooms available

Room options

About this area

What's nearby

  • In Tay Ho
  • Ho Chi Minh Mausoleum - 12 min drive
  • O Quan Chuong Gate - 4 min drive
  • Hoan Kiem Lake - 16 min drive
  • St. Joseph's Cathedral of Hanoi - 22 min drive
  • Thang Long Water Puppet Theatre - 17 min drive
  • Hanoi Opera House - 18 min drive

Getting around

  • Hanoi (HAN-Noi Bai Intl.) - 19 min drive
  • Hanoi Long Bien Station - 3 min drive
  • Hanoi Railway Station - 6 min drive
  • Hanoi Gia Lam Station - 8 min drive
  • Airport shuttle (surcharge)

Restaurants

  • Oriberry Coffee - 2 min walk
  • Hanoi Taco Bar - West Lake - 1 min walk
  • PingPong Cafe & Decor - 2 min walk
  • Saint Honore - 2 min walk
  • Sheraton Club Lounge - 3 min walk
Map

About this property

Sheraton Hanoi Hotel

Sheraton Hanoi Hotel offers an airport shuttle (available 24 hours) for USD 120 per vehicle roundtrip. Guests can grab a bite to eat at one of the 2 restaurants and visit the spa to be pampered with hot stone massages, aromatherapy or manicures and pedicures. Other highlights at this luxurious hotel include an outdoor pool, a poolside bar and a health club. Fellow travellers like the helpful staff and location.

Languages

Chinese (Mandarin), English, Japanese, Korean, Vietnamese

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Follows the standard cleaning and disinfection practices of Commitment to Clean (Marriott)

Social distancing

Social distancing measures in place

Safety measures

Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 299 rooms
  • Arranged over 18 floors

Arriving/Leaving

  • Check-in time from 3:00 PM until midnight
  • Express check-in/out available
  • Early check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
  • The check-in location differs from the property location; to check in, go to Club Lounge
  • Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
  • If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18
  • Couples wishing to share a room must provide proof of marriage

Children

  • One child (4 years old and younger) stays free when occupying the parent or guardian's room using existing bedding
  • No cots (infant beds)
  • Babysitting*

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms (3-device limit)

Parking

  • Free on-site self-parking
  • Wheelchair-accessible parking and van parking on site
  • On-site parking is limited
  • Height restrictions apply for on-site parking

Transfers

  • Airport shuttle on request (available 24 hours a day)*

Other information

  • Designated smoking area (fines apply)

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–10 AM
  • 2 restaurants
  • Bar/lounge
  • Poolside bar
  • Coffee shop
  • Coffee/tea in a common area
  • Private dining
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)
  • Children's pool
  • Playground
  • Babysitting (surcharge)
  • Children's menu

What to do

  • Tennis
  • Fitness classes
  • Yoga classes
  • Shopping
  • Pool table
  • Table football
  • Bike rentals nearby
  • Golfing nearby

Working away

  • 24-hour business centre
  • 10 meeting rooms
  • Computer station
  • Conference centre (14854 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Pool loungers
  • Pool umbrellas

Facilities

  • 1 building/tower
  • Built in 2004
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Health club
  • An outdoor pool
  • Designer shops on site
  • Full-service spa
  • Outdoor tennis court
  • Sauna
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Wheelchair-accessible
  • Braille/raised signage
  • Lift
  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Assistive listening devices in meeting rooms
  • Wheelchair-accessible van parking
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Lowered plug sockets in bathroom
  • Low-height worktop and sink
  • Lever door handles
  • Step-free path to entrance

Languages

  • Chinese (Mandarin)
  • English
  • Japanese
  • Korean
  • Vietnamese

Room amenities

Be entertained

  • 37-inch TV
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Coffee/tea maker
  • Dressing gowns and slippers
  • Iron/ironing board

Sleep well

  • Blackout curtains
  • Turndown service
  • Selected Comfort mattress
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

What to enjoy

  • Fireplace

Freshen up

  • Private bathroom
  • Shower/bath combination
  • Eco-friendly toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi (3-device limit)
  • Phone
  • Electrical adapters/chargers

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Eco-friendly toiletries
  • Recycling

Special features

Spa

Oasis Relaxation has 3 treatment rooms. Services include hot stone massages, facials, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna and a steam room.

The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision.

Dining

Oven D'or – On-site restaurant. A children's menu is available. Reservations are required.
Hemispheres – Overlooking the garden, this steakhouse serves lunch and dinner. Guests can enjoy al fresco dining (weather permitting). Reservations are required. Open daily.
De Javu – This bar specialises in international cuisine and serves dinner and light fare. Open daily.
Lobby Lounge – On-site coffee shop. Open daily.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately USD 25 for adults and USD 12.5 for children
  • Airport shuttle service is offered for an extra charge of USD 120 per vehicle (roundtrip. Maximum occupancy 8)
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Babysitting is available for an extra charge
  • Rollaway beds are available for USD 35.31 per night

Parking

  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

  • Pool access available from 6:00 AM to 7:00 PM
  • Children under 12 years old are not allowed in the swimming pool without adult supervision
  • Children under 12 years old are not allowed in the spa without adult supervision
  • Reservations are required for spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Social distancing measures are in place and guests are provided with hand sanitiser.

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

Policies

<p>The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.</p><p>This property uses wind energy. </p> <p>Guests can rest easy knowing that there's a smoke detector on site.</p> <p>Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.</p> <p>The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.</p><p>This property accepts credit cards, debit cards and cash.</p>

Also known as

Hanoi Hotel Sheraton
Hanoi Sheraton
Hanoi Sheraton Hotel
Hotel Sheraton Hanoi
Sheraton Hanoi
Sheraton Hanoi Hotel
Sheraton Hotel Hanoi
Sheraton Hotel Hanoi Hotel
Sheraton Hanoi Hotel Hotel
Sheraton Hanoi Hotel Hanoi
Sheraton Hanoi Hotel Hotel Hanoi

Frequently asked questions

Does Sheraton Hanoi Hotel offer free cancellation for a full refund?
Yes, Sheraton Hanoi Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Sheraton Hanoi Hotel?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser and social distancing measures are in place. Please note that this information has been provided by our partners.
Is there a pool at Sheraton Hanoi Hotel?
Yes, there's an outdoor pool and a children's pool. Guests have pool access from 6:00 AM to 7:00 PM.
Are pets allowed at Sheraton Hanoi Hotel?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Sheraton Hanoi Hotel?
Yes, there's free self parking. Parking spaces may be limited.
Is an airport shuttle service offered by Sheraton Hanoi Hotel?
Yes, an airport shuttle is available. The charge is USD 120 per vehicle roundtrip.
What are the check-in and check-out times at Sheraton Hanoi Hotel?
You can check in from 3:00 PM - midnight. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-in and check-out are available.
What is there to do at Sheraton Hanoi Hotel and nearby?
Practise your swing on the tennis courts. Additional recreation on-site includes aerobics and yoga. Indulge in a treatment at the spa and enjoy a swim in the outdoor pool. Sheraton Hanoi Hotel also has a sauna and a steam room, as well as a garden.
Are there restaurants at or near Sheraton Hanoi Hotel?
Yes, there are 2 on-site restaurants, featuring al fresco dining, international cuisine and garden views.
What's the area around Sheraton Hanoi Hotel like?
Sheraton Hanoi Hotel is in Tay Ho, a short 1-minute walk from West Lake and 8 minutes' walk from Syrena Shopping Center. Travellers say that this hotel is in a good location.

Reviews

8.6

Fabulous

8.9/10

Cleanliness

8.8/10

Staff & service

8.5/10

Amenities

8.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Fair

Lisa, 1-night business trip
Verified Hotels.com guest review

8/10 Very good

TAPAN, 8-night trip
Verified Hotels.com guest review

10/10 Exceptional

Just lovely this hotel
Everything was amazing, the team took great care of me, I could not ask for a better stay
Louisa, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Hyungshin, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

yangcheolho, 2-night business trip
Verified Hotels.com guest review

8/10 Very good

Dave, 3-night business trip
Verified Hotels.com guest review

8/10 Very good

It was ok only. Towels were hard.
Hisako, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Top level hotel in Hanoi.
David, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

Great Stuff and good food and accommodation
Fausta, 4-night family trip
Verified Expedia guest review

8/10 Very good

Mandy, 6-night trip
Verified Hotels.com guest review