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Fraser Suites Hanoi

Photo gallery for Fraser Suites Hanoi

Exterior
Restaurant
Exterior
In-room safe, individually decorated, individually furnished, desk
In-room safe, individually decorated, individually furnished, desk

Overview of Fraser Suites Hanoi

Fraser Suites Hanoi

4.5 star property
Luxury aparthotel in Tay Ho with outdoor pool and restaurant
8.8 out of 10 Fabulous
8.8/10 Fabulous

133 verified Hotels.com guest reviews

Property highlights

  • Pool
  • Airport transfer
  • Kitchen
  • Laundry facilities
  • Free parking
  • Free WiFi
Map
51 Xuan Dieu Street Quang An Tay Ho Dist, Hanoi, 10000
Main amenities
  • 186 apartments
  • Daily housekeeping
  • Restaurants
  • Outdoor pool
  • Breakfast available
  • Free area shuttle
  • 24-hour fitness centre
  • Steam room
  • Children's pool
  • Room service
  • Babysitting
  • Business centre
Feel at home
  • Babysitting (surcharge)
  • Children's pool
  • Playground on site
  • Kitchen
  • Private bathroom
  • Separate dining area

Room options

About this area

What's nearby

  • In Tay Ho
  • West Lake - 1 min drive
  • Ho Chi Minh Mausoleum - 4 min drive
  • Dong Xuan Market - 5 min drive
  • O Quan Chuong Gate - 5 min drive
  • Thang Long Water Puppet Theatre - 5 min drive
  • Hanoi Old Town Night Market - 6 min drive
  • Hoan Kiem Lake - 6 min drive
  • St. Joseph's Cathedral of Hanoi - 7 min drive
  • Hanoi Opera House - 6 min drive
  • Lotte Center Hanoi - 7 min drive

Getting around

  • Hanoi (HAN-Noi Bai Intl.) - 28 min drive
  • Hanoi Long Bien Station - 10 min drive
  • Hanoi Railway Station - 14 min drive
  • Hanoi Gia Lam Station - 22 min drive
  • Free local area shuttle
  • Airport pickup service

Restaurants

  • Dookki - 2 min walk
  • The Republic - 4 min walk
  • Highlands Coffee - 1 min walk
  • Chicken Society - 1 min walk
  • Phúc Long Coffee And Tea - 3 min walk
Map

About this property

Fraser Suites Hanoi

Placing you 2.7 mi (4.3 km) from O Quan Chuong Gate and 3.4 mi (5.5 km) from Hoan Kiem Lake, Fraser Suites Hanoi offers an airport pick-up service (available 24 hours) for VND 1240000 per vehicle. Guests can relax at the steam room, work out at the 24-hour fitness centre or grab a bite to eat at the restaurant. An outdoor pool and a children's pool are other highlights, and apartments feature fireplaces and kitchens. Fellow travellers like the helpful staff and family-friendly amenities.

Languages

English, Vietnamese

Cleaning and safety practices

Enhanced cleanliness measures

Property is professionally cleaned
Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
This information is provided by our partners.

At a glance

Arriving/Leaving

  • Check-in time from 2 PM until 6 PM
  • Express check-in/out available
  • Late check-in subject to availability
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Children

  • No cots (infant beds)
  • Babysitting*

Pets

  • No pets or service animals allowed

Property amenities

Pool/Spa

  • Outdoor pool
  • Steam room

Internet

  • Free WiFi

Parking and transport

  • Free self-parking on site
  • 24-hour pick-up airport shuttle (surcharge)
  • Airport shuttle on request
  • Free local area shuttle
  • On-site car hire

Family friendly

  • Children's pool
  • Playground
  • Babysitting (surcharge)

Restaurants on site

  • Truffle Restaurant

Kitchen

  • Fridge (full size)
  • Microwave
  • Shared microwave
  • Toaster
  • Cookware/dishes/utensils
  • Electric kettle
  • Rice cooker
  • Coffee/tea maker

Dining

  • Buffet breakfast available for a fee daily 6 AM–10 AM: VND 397000 per person
  • 1 restaurant
  • Coffee/tea in a common area
  • Room service available

Bedrooms

  • Bed sheets provided
  • Pillow menu
  • Rollaway/extra beds: VND 1300000.00 per night

Bathrooms

  • Bath or shower
  • Rainfall shower head
  • Toilet with electronic bidet
  • Towels provided
  • Dressing gowns
  • Slippers
  • Hairdryer
  • Free toiletries
  • Toothbrush and toothpaste

Living spaces

  • Fireplace
  • Dining room
  • Library
  • Sitting area

Entertainment

  • 55-inch smart TV with satellite service
  • TV in a common area

Outdoor areas

  • Barbecue
  • Garden

Laundry

  • Washer/dryer
  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • 1 meeting room
  • Business centre
  • Computer station
  • Laptop workspace

Climate control

  • Air conditioning

Pets

  • No pets or service animals

Suitability/Accessibility

  • No lifts
  • Soundproofing
  • Designated smoking areas (fines apply)

Services and conveniences

  • Concierge services
  • Tour/ticket assistance
  • Daily housekeeping
  • Safe
  • Iron/ironing board
  • Luggage storage
  • Blackout curtains
  • Safe at front desk
  • Free newspapers
  • Corner/local shop

Location highlights

  • Near the airport
  • In the business district
  • In the city centre
  • In the historical district

Things to do

  • 24-hour fitness centre
  • Shopping centre on site

Safety features

  • Security system
  • Smoke detector

General

  • 186 rooms
  • 25 floors
  • 1 building
  • Built in 2008
  • Beaux Arts architecture

Special features

Dining

Truffle Restaurant – On-site restaurant.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately VND 397000 per person
  • Airport shuttle service is offered for an extra charge of VND 1240000 per vehicle

Children & extra beds

  • Babysitting is available for an extra charge
  • Rollaway beds are available for VND 1300000.00 per night
  • Airport shuttle service for children up to age 5 costs VND 0

Hygiene & cleanliness

This property advises that enhanced cleaning measures are currently in place.

The property is professionally cleaned; disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays.

Policies

Construction is underway at a neighbouring building and there may be noise disturbance from the construction work.
Only registered guests are allowed in the guestrooms.
This property does not have lifts.
Guests can rest easy knowing that there's a smoke detector and a security system on site.
This property accepts credit cards and cash.

Also known as

Fraser Suites Aparthotel Hanoi
Fraser Suites Hanoi
Hanoi Fraser Suites
Fraser Suites Hanoi Hotel Hanoi
Fraser Suites Hanoi Aparthotel
Fraser Suites Hanoi Hanoi
Fraser Suites Hanoi Aparthotel
Fraser Suites Hanoi Aparthotel Hanoi

Frequently asked questions

Does Fraser Suites Hanoi offer free cancellation for a full refund?
Yes, Fraser Suites Hanoi does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Fraser Suites Hanoi?
This property confirms that disinfectant is used to clean the property. Please note that this information has been provided by our partners.
Is there a pool at Fraser Suites Hanoi?
Yes, there's an outdoor pool and a children's pool.
Are pets allowed at Fraser Suites Hanoi?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Fraser Suites Hanoi?
Yes, there's free self parking.
Is an airport shuttle service offered by Fraser Suites Hanoi?
Yes, a shuttle from the airport to the hotel is available. The charge is VND 1240000 per vehicle.
What are the check-in and check-out times at Fraser Suites Hanoi?
You can check in from 2 PM - 6 PM. Check-out time is noon. Express check-in and check-out are available.
What is there to do at Fraser Suites Hanoi and nearby?
Fraser Suites Hanoi has an outdoor pool and a 24-hour fitness centre, as well as a garden.
Are there restaurants at or near Fraser Suites Hanoi?
Yes, there's an on-site restaurant, Truffle Restaurant.
Does Fraser Suites Hanoi have a kitchen or kitchenette?
Yes, there is a kitchen, which also includes a coffee maker, a toaster and a rice cooker.
What's the area around Fraser Suites Hanoi like?
Fraser Suites Hanoi is in Tay Ho, a short 4-minute walk from West Lake. Travellers say that this aparthotel is in a good location.

Reviews

8.8

Fabulous

9.1/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

8.9/10

Property conditions & facilities

Reviews

10/10 Exceptional

Great check in and great service whilst staying at Fraser Suites Hanoi perfect for business travel. Young guy Parker excellent service and help he is very good at his job.
Simon, 3-night business trip
Verified Expedia guest review

8/10 Very good

Richard, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Richard, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

The sky pool, the spacious room and the staff
Verified Expedia guest review

10/10 Exceptional

Chun Kwong, 1-night trip
Verified Hotels.com guest review

4/10 Fair

'Don't expect hospitality'
I do not take negative reviews in totality and so, in spite of several negative feedback online, I decided to give Fraser a try. After all, I had stayed in their properties in London and Perth. It's all about the people and the experience they create during your stay when you are away from home. Service at the cafe was curt and the check out was badly handled. It was my fault that I assumed i could take away a laundry bag for my used clothing. The front desk insisted and I paid USD2.50 each for 2 pieces. Next they, they asked if I took away a mousepad. To prove my innocence, I had to stripped my luggage to show my own. The hotel emailed me for a survey, I sent back my honest feedback and the Room Manager replied that he was concerned but wanted my details of that experience. He can read it here. I do not point fingers and therefore I do not name the individuals. The training has to improve. I want them to know that the US$5 matters little because each morning, for 4 days, I had left another US$5 for the room cleaners, an act I now regret.
No free lunch here
Chung Ling, 4-night business trip
Verified Hotels.com guest review

8/10 Very good

Ms Rose was helpful because I left my smartphone charger in the room after checked out and she helped to pass to another guest to bring it back to me.
Ngin Hong, 1-night business trip
Verified Expedia guest review

10/10 Exceptional

David, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Darren, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Excellent place to stay because of the location and the rooms are great. Staff were very helpful and Amanda Nhung at reception was exceptional with her service. Amanda made my staff very easy and helped me achieve the business I needed to execute.
Simon, 2-night business trip
Verified Expedia guest review