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Haven Riviera Cancun - All Inclusive - Adults Only

4.5 star property
Adults-only beachfront property with spa, near Moon Palace Golf Club

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Haven Riviera Cancun - All Inclusive - Adults Only

Front of property
4 outdoor pools, free pool cabanas, pool umbrellas
4 outdoor pools, free pool cabanas, pool umbrellas
View from room
Lobby
VIP Access

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • Electric vehicle charging point
  • Bar
  • Pool
  • Connecting rooms available
  • Free breakfast
  • Spa
Main amenities
  • Daily housekeeping
  • On the beach
  • 7 restaurants and 3 poolside bars
  • 8 bars/lounges and 3 swim-up bars
  • Full-service spa
  • 4 outdoor pools
  • Nightclub
  • 24-hour fitness centre
  • Outdoor tennis court
  • Free beach cabanas
  • Beach sunloungers
  • Hot tub
Feel at home
  • Connecting/adjoining rooms available
  • Private bathroom
  • Separate bath and shower
  • Television
  • Garden
  • Terrace

Room options

Available filters for rooms
Showing 20 of 20 rooms

View all photos for Junior Suite, 1 King Bed, Balcony, Partial Ocean View

Premium bedding, pillow-top beds, free minibar, in-room safe

Junior Suite, 1 King Bed, Balcony, Partial Ocean View

Highlights

Furnished balcony or patio
Private outdoor hot tub
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Ceiling fan
Blackout curtains
  • 63 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Serenity Club Ocean View 2 Queen Beds Junior Suite

Premium bedding, pillow-top beds, free minibar, in-room safe

Serenity Club Ocean View 2 Queen Beds Junior Suite

Highlights

Furnished balcony or patio
Private outdoor hot tub
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Ceiling fan
Separate bedroom
  • 68 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Serenity Club Swim Out Partial Ocean View King Bed Junior Suite

Premium bedding, pillow-top beds, free minibar, in-room safe

Serenity Club Swim Out Partial Ocean View King Bed Junior Suite

Highlights

Furnished balcony or patio
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Ceiling fan
Separate bedroom
Premium bedding
  • 68 sq m
  • Partial sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Serenity Club, One Bedroom, Master Suite, Ocean Front

Premium bedding, pillow-top beds, free minibar, in-room safe

Serenity Club, One Bedroom, Master Suite, Ocean Front

Highlights

Furnished balcony or patio
Separate sitting area
Private outdoor hot tub
Air conditioning
Connecting rooms available
Club Lounge
Free minibar items
Flat-screen TV
  • 116 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Serenity Club, Romance Junior Suite, Swim Out, Ocean Front

Premium bedding, pillow-top beds, free minibar, in-room safe

Serenity Club, Romance Junior Suite, Swim Out, Ocean Front

Highlights

Furnished balcony or patio
Private pool
Air conditioning
Connecting rooms available
Club Lounge
Free minibar items
Flat-screen TV
Pillow menu
  • 56 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Serenity Club Partial Ocean View 2 Queen Beds Junior Suite

Premium bedding, pillow-top beds, free minibar, in-room safe

Serenity Club Partial Ocean View 2 Queen Beds Junior Suite

Highlights

Furnished balcony or patio
Private outdoor hot tub
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Ceiling fan
Separate bedroom
  • 68 sq m
  • Partial sea view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Presidential Suite (Serenity Club Ocean Front)

Premium bedding, pillow-top beds, free minibar, in-room safe

Presidential Suite (Serenity Club Ocean Front)

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Private outdoor hot tub
Air conditioning
Connecting rooms available
Club Lounge
Kitchen
  • 228 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Serenity Club, Two Bedroom, Master Suite, Ocean Front

Premium bedding, pillow-top beds, free minibar, in-room safe

Serenity Club, Two Bedroom, Master Suite, Ocean Front

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Private outdoor hot tub
Air conditioning
Connecting rooms available
Club Lounge
Free minibar items
  • 168 sq m
  • Ocean view
  • Sleeps 4
  • 2 King Beds

View all photos for Pure Wellness Junior Suite Partial Ocean View

Premium bedding, pillow-top beds, free minibar, in-room safe

Pure Wellness Junior Suite Partial Ocean View

Highlights

Furnished balcony or patio
Private outdoor hot tub
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Ceiling fan
Separate bedroom
  • 63 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Serenity Club Swim Out Partial Ocean View 2 Queen Beds Junior Suite

Premium bedding, pillow-top beds, free minibar, in-room safe

Serenity Club Swim Out Partial Ocean View 2 Queen Beds Junior Suite

Highlights

Furnished balcony or patio
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Ceiling fan
Separate bedroom
Premium bedding
  • 68 sq m
  • Partial sea view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite Garden View

Premium bedding, pillow-top beds, free minibar, in-room safe

Junior Suite Garden View

Highlights

Furnished balcony or patio
Private outdoor hot tub
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Blackout curtains
Sofa bed - single
  • 56 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Romance Junior Suite Swim-Out Partial Ocean View

Premium bedding, pillow-top beds, free minibar, in-room safe

Romance Junior Suite Swim-Out Partial Ocean View

Highlights

Furnished balcony or patio
Private pool
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Ceiling fan
Blackout curtains
  • 63 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Serenity Club Partial Ocean View King Bed Junior Suite

Premium bedding, pillow-top beds, free minibar, in-room safe

Serenity Club Partial Ocean View King Bed Junior Suite

Highlights

Furnished balcony or patio
Private outdoor hot tub
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Ceiling fan
Separate bedroom
  • 69 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Garden View (Swim out)

Premium bedding, pillow-top beds, free minibar, in-room safe

Junior Suite, 1 King Bed, Garden View (Swim out)

Highlights

Furnished balcony or patio
Private pool
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Ceiling fan
Blackout curtains
  • 56 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Romance Junior Suite Partial Ocean View

Premium bedding, pillow-top beds, free minibar, in-room safe

Romance Junior Suite Partial Ocean View

Highlights

Furnished balcony or patio
Private outdoor hot tub
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Ceiling fan
Blackout curtains
  • 63 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Serenity Club Junior Suite Ocean Front

Premium bedding, pillow-top beds, free minibar, in-room safe

Serenity Club Junior Suite Ocean Front

Highlights

Furnished balcony or patio
Private outdoor hot tub
Air conditioning
Connecting rooms available
Club Lounge
Free minibar items
Flat-screen TV
Pillow menu
  • 56 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Swim-Out Partial Ocean View

Premium bedding, pillow-top beds, free minibar, in-room safe

Junior Suite Swim-Out Partial Ocean View

Highlights

Furnished balcony or patio
Private pool
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Ceiling fan
Blackout curtains
  • 63 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Serenity Club Romance Jr Suite Ocean Front

Premium bedding, pillow-top beds, free minibar, in-room safe

Serenity Club Romance Jr Suite Ocean Front

Highlights

Furnished balcony or patio
Private outdoor hot tub
Air conditioning
Connecting rooms available
Club Lounge
Free minibar items
Flat-screen TV
Pillow menu
  • 56 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Serentiy Club Junior Suite Swim Out Ocean Front

Premium bedding, pillow-top beds, free minibar, in-room safe

Serentiy Club Junior Suite Swim Out Ocean Front

Highlights

Furnished balcony or patio
Private pool
Air conditioning
Connecting rooms available
Club Lounge
Free minibar items
Flat-screen TV
Pillow menu
  • 56 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Serenity Club Ocean View King Bed Junior Suite

Premium bedding, pillow-top beds, free minibar, in-room safe

Serenity Club Ocean View King Bed Junior Suite

Highlights

Furnished balcony or patio
Private outdoor hot tub
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Ceiling fan
Separate bedroom
  • 68 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

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About the area

Map
Ctra. Federal 307, Chetumal - Pto, Juarez, KM 335, Puerto Morelos, Cancun, QROO, 77569

What's nearby

  • Xoximilco - 10 min drive - 6.7 km
  • Moon Palace Golf Club - 12 min drive - 7.4 km
  • Ventura Park Cancun - 16 min drive - 13.8 km
  • Riviera Cancun Golf Resort - 22 min drive - 15.7 km
  • Delfines Beach - 23 min drive - 20.9 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 16 min drive

Restaurants

  • ‪Lobby Bar - ‬14 min drive
  • ‪Grand Lobby Bar - ‬13 min drive
  • ‪Grand Central Buffet - ‬14 min drive
  • ‪Momo teppanyaki Resturant - ‬15 min drive
  • ‪The Grill - ‬15 min drive

About this property

Haven Riviera Cancun - All Inclusive - Adults Only

At Haven Riviera Cancun - All Inclusive - Adults Only, you can spend time at the beach enjoying free cabanas, beach massages and yoga, plus you'll be within a 15-minute drive of Moon Palace Golf Club. 4 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps and facials. Tahani, one of 7 restaurants, serves local and international cuisine and is open for breakfast. Other highlights at this luxurious property include 3 poolside bars, a nightclub and a beach bar. Fellow travellers say great things about the pool and helpful staff.

All-inclusive

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All land activities and use of recreational facilities and equipment are included.

Land activities

Fitness facilities
Tennis

Lessons/classes/games

Aerobics
Bartending
Cooking
Dancing
Language
Pilates
Water fitness
Yoga

Entertainment

On-site entertainment and activities
On-site live performances

Languages

English, French, German, Portuguese, Spanish

At a glance

DONE

Hotel size

    • 435 rooms
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: midnight
    • Early check-in subject to availability
    • Late check-in subject to availability
    • Minimum check-in age – 18
    • Check-out time is 11:00 AM
    • Late check-out subject to availability
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum guest age is 18
    • Minimum check-in age is 18
DONE

Children

    • No cots (infant beds)
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free on-site self-parking
    • Free on-site valet parking
    • Wheelchair-accessible parking on site
    • Electric vehicle charging point on site
    • On-site garage
DONE

Other information

    • Designated smoking area (fines apply)
    • Caters to adults only

Property amenities

Food and drink

  • Free buffet breakfast each morning 7:00 AM–11:00 AM
  • 7 restaurants
  • 8 bars/lounges
  • 3 poolside bars
  • 3 swim-up bars
  • Beach bar
  • Coffee shop
  • Private dining
  • 24-hour room service
  • Snack bar/deli
  • Water dispenser

What to do

  • On the beach
  • Tennis lessons
  • Beach yoga
  • Fitness classes
  • Pilates classes
  • Beach volleyball
  • Ping pong
  • Ecotours nearby
  • Horse riding nearby
  • Kayaking nearby
  • Scuba-diving nearby
  • Zip-lining nearby

Working away

  • Business centre
  • Meeting rooms
  • Computer station
  • Conference centre (20000 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Free beach cabanas
  • Free pool cabanas
  • Beach sunloungers
  • Golf cart on-site
  • Pool loungers
  • Pool umbrellas
  • Romance packages

Facilities

  • Built in 2018
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Television in common areas
  • 24-hour fitness centre
  • Adjacent to a golf course
  • 4 outdoor pools
  • Full-service spa
  • Nightclub
  • Hot tub
  • Outdoor tennis court
  • 24-hour pool access
  • Massage/treatment rooms
  • At least 80% of food locally sourced
  • Vegan dining options
  • Vegetarian dining options
  • Annual offsets purchased for at least 10% of carbon footprint
  • Humane treatment of captive wild animals
  • Locally owned and organised tours and activities
  • Local culture and ecosystem education
  • At least 80% of lighting from LEDs
  • Comprehensive recycling policy
  • Banquet hall

Accessibility

  • Lift
  • Wheelchair-accessible
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Handrails in hallways
  • Handrails in stairwells
  • Wheelchairs available on site
  • Closed-captioned TV
  • Grab bar near toilet
  • Well-lit path to entrance
  • Step-free path to entrance

Room amenities

Be entertained

  • IPod docking station
  • 50-inch flat-screen TV
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Free stocked minibar
  • Espresso maker
  • Dressing gowns and slippers
  • Iron/ironing board

Sleep well

  • Blackout curtains
  • Turndown service
  • Premium bedding
  • Pillow-top mattress

What to enjoy

  • Furnished balcony/patio

Freshen up

  • Private bathroom
  • Separate bath and shower
  • Rainfall shower heads
  • Designer toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Free local calls
  • Electrical adapters/chargers

Food and drink

  • Champagne service
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Eco-friendly toiletries
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • Recycling
  • Water-efficient showers only
  • Local maps
  • Restaurant dining guide

Special features

Spa

The on-site spa has 9 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

Tahani – Overlooking the pool and garden, this theme restaurant specialises in local and international cuisine and only serves breakfast.
Agua Bendita – Overlooking the garden, this theme restaurant specialises in Mexican cuisine and only serves dinner. Reservations are required. Open daily.
Olios – Overlooking the ocean and pool, this theme restaurant specialises in Mediterranean cuisine and only serves dinner. Reservations are required. Open daily.
Vora Mar – Overlooking the ocean, this theme restaurant specialises in seafood and serves lunch and dinner. Open daily.
Satsu – This theme restaurant specialises in Asian cuisine and only serves dinner. Reservations are required. Open daily.

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.
The property is a member of Preferred Hotels & Resorts.

Fees & policies

Optional extras

  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Pool, spa, & gym (if applicable)

  • Pool open 24 hours
  • Guests under 18 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
This property uses a grey water recycling system and eco-friendly cleaning products.
Guests can rest easy knowing that there's a fire extinguisher, a security system and a first aid kit on-site.
This property accepts credit cards, debit cards and cash.
Cashless transactions are available.

Also known as

Haven Riviera Cancun Resort SPA All Inclusive Adults Only
Haven Riviera Cancun Resort SPA All Inclusive Adults Only
Haven Riviera Cancun Resort All Inclusive Adults Puerto Morelos
Haven Riviera Cancun Resort All Inclusive Adults
Haven Riviera Cancun All Inclusive Adults Puerto Morelos
Haven Riviera Cancun All Inclusive Adults
Haven Riviera Cancun Inclusive
Haven Riviera Cancun All Inclusive Adults Only
Haven Riviera Cancun - All Inclusive - Adults Only Cancun
Haven Riviera Cancun Resort SPA All Inclusive Adults Only
Haven Riviera Cancun All Inclusive All Inclusive Adults Only

Frequently asked questions

Does Haven Riviera Cancun - All Inclusive - Adults Only offer free cancellation for a full refund?
Yes, Haven Riviera Cancun - All Inclusive - Adults Only does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Haven Riviera Cancun - All Inclusive - Adults Only?
Yes, there are 4 outdoor pools. Guests have 24-hour pool access.
Are pets allowed at Haven Riviera Cancun - All Inclusive - Adults Only?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Haven Riviera Cancun - All Inclusive - Adults Only?
Yes, there's free self and valet parking. Electric car charging is available.
What are the check-in and check-out times at Haven Riviera Cancun - All Inclusive - Adults Only?
Check-in start time: 3:00 PM; check-in end time: midnight. There's a charge for early check-in (subject to availability). Check-out time is 11:00 AM. Late check-out is available for a charge (subject to availability).
Is there an on-site casino at Haven Riviera Cancun - All Inclusive - Adults Only?
No, this property doesn't have a casino, but Royal Yak Casino and Sports Book (25-min drive) and Dubai Palace Casino (25-min drive) are both nearby.
What is there to do at Haven Riviera Cancun - All Inclusive - Adults Only and nearby?
Have fun with on-site activities such as volleyball and beach yoga, and practise your swing on the tennis courts. Additional recreation on-site includes fitness classes, Pilates and yoga. Indulge in a treatment at the spa, soothe your senses in the hot tub or go for a swim in one of the 4 outdoor swimming pools. Haven Riviera Cancun - All Inclusive - Adults Only also has 3 swim-up bars, 3 poolside bars and a nightclub, as well as a 24-hour fitness centre and a garden.
Are there restaurants at or near Haven Riviera Cancun - All Inclusive - Adults Only?
Yes, there are 7 on-site restaurants, featuring local and international cuisine and garden views.
Does Haven Riviera Cancun - All Inclusive - Adults Only have any outdoor private spaces?
Yes, every room features a furnished balcony or patio.
What's the area around Haven Riviera Cancun - All Inclusive - Adults Only like?
Haven Riviera Cancun - All Inclusive - Adults Only is located a short 1-minute walk from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. Travellers say that the property is in a great location.

Haven Riviera Cancun - All Inclusive - Adults Only Reviews

Reviews

9.2

Wonderful

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Exceptional

7-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Wonderful
What a beautiful place. The service is wonderful from check in to any of the service help. The choices for meals are great. We would highly recommend The Haven to any adults traveling and looking for an all inclusive vacation
Kimberly, 7-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Yeri, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Amazing and relaxing vacation
We had an amazing and relaxing stay at Haven. The food was delicious and service was excellent. We felt well attended. The resort is absolutely beautiful and we would love to stay here again.
Jennifer, 5-night trip
Verified Hotels.com guest review

6/10 Good

We recently held our wedding at this beautiful resort in Cancun, and while the venue itself is stunning with gorgeous views, our experience with the wedding department was a significant disappointment. Leading up to our wedding, we had our coordinator changed three times, with the final change occurring just ten days before the big day. While we tried to remain positive, the situation only worsened. On our wedding day, we learned that our assigned coordinator had taken the day off, and the events manager stepped in. Unfortunately, she was largely absent and didn’t follow the detailed plan we had spent over a year creating. The groom and I ended up managing everything ourselves, which added unnecessary stress to what should have been a joyful day. To make matters worse, after the wedding, we discovered that over $300 worth of our decor was either stolen or carelessly thrown away, and what we did receive back was damaged. Despite numerous emails to the resort about these issues, we have not received any response. While I highly recommend the resort itself for a vacation, I cannot recommend booking your wedding here unless you want to take on all the planning yourself. The wedding coordinators, particularly Karla and Julia, did not fulfill their responsibilities, and only one staff member, Lizandro, provided any real assistance. It’s clear that improvements are needed in their wedding department to ensure that couples can truly enjoy their special day without added stress.
Taelor, 5-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Great honeymoon in Haven for half off
We got a really good deal on this hotel, but don’t know if it would be worth the full price. The hotel is run down in areas, looks like it could be due to weather damage, and smells very damp, with mould on a lot of the outdoor furniture. The restaraunts were fine, but again if I was paying full price I would have been much more disappointed. We had a great time at the resort for what we paid, the staff were so great and there was always something to do. Vora Mar was our favourite, Olios was the least favourite. The buffet was great for breakfast and okay for lunch. I’d love to try more of the Mexican dishes but unfortunately cannot eat meat or cheese which was on most of them. We also paid extra for the tequila, mezcal and chocolate tasting that was absolutely fantastic. Other highlights include the breakfast servers that was always so happy, the mixology bartenders, cocktails at the lobby bar and Pepe at the pool activities!
6-night trip
Verified Hotels.com guest review

10/10 Exceptional

Amazing Resort, Great Staff
Our 3rd visit to Haven. And still amazing. What makes it special are the people. You can see they truly like their jobs and care about the customer experience. A BIG shout out to Nacho (a primary reason we return and truly the face of the Haven Brand, Ernesto who was our Serenity Pool dude every day (and make sure we were well taken care of). Erik at the Serenity Pool Bar, Luis at the Steakhouse, Adian (who floated between Moon and the hotel main bar - and gave us amazing shots). Thank you for another outstanding stay and we will return again in April!
melissa, 5-night trip
Verified Hotels.com guest review

10/10 Exceptional

Holiday
Great place and food
Stevie, 7-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Outstanding 5 star resort
Outstanding 5star resort, food, service, cleanliness, everything! staff can't do enough for you. Ignore the people who moan about the seaweed on the beach, it is a stunning beach, and the seaweed is cleaned up every day (not that it was an issue)
Lee, 7-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

The Food and service was very good. I definitely recommend it to anyone who wants to relax and have a good time. The entertainment was excellent Pepe did a very good job.
Francisco, 5-night trip
Verified Expedia guest review

10/10 Exceptional

Great staff
Omar, 7-night family trip
Verified Expedia guest review

10/10 Exceptional

This was our second time at Haven and we enjoyed it just as much as the first time! We took my daughter and my nephew to celebrate their high school graduation. Haven did a nice job of keeping us all together, the food and pools were amazing (we really love the swim out rooms!) and the club at night was very fun!
Daniel, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

Great place to stay. Amazing service
Leopoldo, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

Vipal, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Pranav, 6-night trip
Verified Expedia guest review

10/10 Exceptional

Very friendly and professional staff to meet all of our needs no matter how big or small. Thank you for a great experience.
Narendra, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

Joseph, 7-night trip
Verified Expedia guest review

10/10 Exceptional

The property, staff and service were excellent. The Haven was an experience like no other. I was definitely spoiled by the staff and service. I have never experienced service like this in the states. The food at the buffet was great. The restaurants were great. The waitstaff were great. We had the opportunity to eat at all but two restaurants. We ate at Satsu twice. There were no waiting in lines the entire 7 days. The room was comfortable with plenty of room. The jacuzzi tub on the balcony was an added pleasure after being out all day. They provided robes and slippers along with toiletries and replenished everything daily along with the minibar which had bottled water, sodas and beer. Housekeeping and room service was amazing. The pool was amazing, and the atmosphere was relaxing. The night club had activities and a show every night. The shows were fun and exciting. After the shows the dance party starts and that was fun as well. The Biggest Disappointment was that when we booked our trip, we were expecting to enjoy the other two pools, tennis courts, basketball courts and other amenities on the resort. Unfortunately, they were closed due to renovations. So that was a bummer. Hopefully I can come back in the future and experience the rest of the resort we did not get to see.
James Ronald, 6-night trip
Verified Expedia guest review

8/10 Very good

The staff was great and the hotel was beautiful
Farha, 8-night romance trip
Verified Expedia guest review

10/10 Exceptional

This resort is by far the best place I have ever stayed at before. The staff was professional and super courteous, and the food was superb! There was not one thing I could recommend the resort improve on. I would give the Haven Riviera 10 stars! Exceptional beyond words! I will continue to stay here every time I vacation in Cancun.
Amanda, 4-night trip with friends
Verified Expedia guest review

10/10 Exceptional

My husband I stayed here for 3 nights for our anniversary. The hotel upgraded our room due to it being a slower season for them, and they had the availability. We were upgraded to a room with can ocean view and swim out pool. IT. WAS. HEAVEN! The hotel staff was so friendly and accomodating, the food was great, and the hotel was clean and comfortable. The drinks could have been made a little stronger, but other then that, everything was perfect.
Matthew, 3-night romance trip
Verified Expedia guest review

8/10 Very good

Dudlime, 7-night trip
Verified Expedia guest review

10/10 Exceptional

The reception staff were friendly and so helpful, especially Benjamin and Sandra. We had a swim out partial ocean view room reserved. We were upgraded to an ocean front swim out. Im not sure if that was because of the construction going on or my VIP status. Levi and Paloma from the pool bar were great. They'd even come all the way out to our swim iut room to deliver drinks. Levi kept us hydrated! The food was all pretty good. The entertainment at their nightclub was the best I've seen in a while. Nicole, the waitress, took amazing care of us. We cannot wait to go back!
Samantha, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

This property was absolutely Amazing!!! The service was 10 stars!!!!!
Montrice, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Staff is super friendly and always ready to help, it was a wonderful place to spend my first trip to Cancun. Will be going back
Sarita Isabelle, 4-night romance trip
Verified Expedia guest review