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Hotel Pier Bacalar - All Inclusive

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Front of property
Panoramic Cabin, 1 King Bed, Lake View | Premium bedding, free WiFi, bed sheets
Panoramic Cabin, 1 King Bed, Lake View | Premium bedding, free WiFi, bed sheets
Comfort Room, 2 Queen Beds, Balcony, Garden View | View from room
Panoramic Cabin, 1 King Bed, Lake View | Premium bedding, free WiFi, bed sheets

Overview of Hotel Pier Bacalar - All Inclusive

Hotel Pier Bacalar - All Inclusive

3.0 star property
Beachfront hotel in Bacalar with restaurant, bar/lounge

7.2/10 Good

99 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Free WiFi
  • Pet-friendly
  • Airport transfer
  • Air conditioning
  • Bar
Map
Km. 26 carretera Chetumal-Cancun, Avenida Costera lote 43-44, Bacalar, QROO, 77930
Main amenities
  • Daily housekeeping
  • On a private beach
  • Restaurants and bar/lounge
  • Free beach club on site
  • Beach umbrellas
  • Beach towels
  • Room service
  • Coffee shop/cafe
  • Spa services
  • Airport shuttle
  • Area shuttle
  • Terrace
For families
  • Private bathroom
  • Television
  • Garden
  • Terrace
  • Daily housekeeping
  • Laundry facilities

Room options

About this area

What's nearby

  • On a private beach

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 41 min drive
  • Corozal (CZH) - 62 min drive
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)

Restaurants

  • El Pejelagarto - 6 min drive
  • La pina - 8 min drive
  • Cocina Orizaba - 8 min drive
  • Bote de Leche - 8 min drive
  • Ixchel - 8 min drive

About this property

Hotel Pier Bacalar - All Inclusive

Hotel Pier Bacalar - All Inclusive offers an airport shuttle (available 24 hours) for MXN 500 per person one-way. Guests indulge in deep-tissue massages, then grab a bite to eat at the coffee shop/cafe. Other highlights at this all-inclusive hotel include a bar/lounge, a terrace and a garden. Fellow travellers say good things about the helpful staff and location.

All-inclusive

This hotel is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
The property is disinfected using an electrostatic spray
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch, dinner and through room service
Reservations are required for the use of certain on-site facilities
This information is provided by our partners.

At a glance

Hotel size

  • 9 rooms
  • Arranged over 2 floors

Arriving/Leaving

  • Check-in time from 3 PM until anytime
  • Express check-in/out available
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets stay for free
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking

Transfers

  • Airport shuttle on request (available 24 hours a day)*

Off-site

  • Area shuttle*

Other information

  • Designated smoking area (fines apply)

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Room service (limited hours)

What to do

  • On a private beach
  • Free beach club
  • Ecotours nearby

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Beach towels
  • Beach umbrellas

Facilities

  • 2 buildings/towers
  • Garden
  • Picnic area
  • Terrace
  • Spa services

Accessibility

  • Upper floors accessible by stairs only

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • 22-inch flat-screen TV
  • Satellite TV channels

Home comfort

  • Air conditioning

Sleep well

  • Premium bedding

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Towels

Stay connected

  • Free WiFi

Food and drink

  • Mini fridge
  • Free bottled water

More

  • Daily housekeeping

Special features

All-inclusive

This hotel is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Spa

Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages, sports massages and Swedish massages.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city: MXN 1.41 per accommodation, per night

Optional extras

  • Airport shuttle service is offered for an extra charge of MXN 500 per person (one-way)
  • Local area shuttle service is offered for an extra charge

Children & extra beds

  • Airport shuttle service for children up to age 18 costs MXN 600 (one-way)

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is cleaned and disinfected with electrostatic spray; disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; reservations are required for some on-site facilities.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 48 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico) guidelines.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

This property does not have lifts.

Guests can rest easy knowing that there's a fire extinguisher, a smoke detector and a first aid kit on site.

This property accepts credit cards. Cash is not accepted.

Also known as

Hotel Wayak Bacalar All Inclusive
Hotel Wayak All Inclusive
Wayak Bacalar All Inclusive
Wayak All Inclusive
Hotel Pier Bacalar
Pier Bacalar Inclusive Bacalar
Hotel Pier Bacalar All Inclusive
Hotel Wayak Bacalar All Inclusive
Hotel Pier Bacalar - All Inclusive Hotel
Hotel Pier Bacalar - All Inclusive Bacalar
Hotel Pier Bacalar - All Inclusive Hotel Bacalar

Frequently asked questions

Does Hotel Pier Bacalar - All Inclusive offer free cancellation for a full refund?
Yes, Hotel Pier Bacalar - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Hotel Pier Bacalar - All Inclusive?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Hotel Pier Bacalar - All Inclusive?
Yes, pets stay free.
Is parking offered on site at Hotel Pier Bacalar - All Inclusive?
Yes, there's free self parking.
Is an airport shuttle service offered by Hotel Pier Bacalar - All Inclusive?
Yes, an airport shuttle is available. The charge is MXN 500 per person one-way.
What are the check-in and check-out times at Hotel Pier Bacalar - All Inclusive?
You can check in from 3 PM - anytime. Check-out time is noon. Express check-in and check-out and contactless social distancing and check-out are available.
What is there to do at Hotel Pier Bacalar - All Inclusive and nearby?
Hotel Pier Bacalar - All Inclusive has a private beach and spa services, as well as a picnic area and a garden.
Are there restaurants at or near Hotel Pier Bacalar - All Inclusive?
Yes, there's an on-site restaurant. Nearby restaurants include El Pejelagarto (3.7 mi), Cocina Orizaba (4.3 mi) and la pina (4.3 mi).
What's the area around Hotel Pier Bacalar - All Inclusive like?
Hotel Pier Bacalar - All Inclusive is located a short 1-minute walk from Lake Bacalar. Travellers recommend the hotel for its quiet location.

Overall score and ratings

7.2

Good

7.6/10

Cleanliness

7.8/10

Staff & service

7.1/10

Amenities

6.8/10

Property conditions & facilities

8.3/10

Eco-friendliness

4/10 Fair

The lake is beautiful, but the property is very rustic. They tried to over charge me by $100. The food and drink was very limited. Very scary road to get there.
Garilyn, 1-night romance trip
Verified Expedia guest review

6/10 Good

It is totally natual environment. Need to improve food and beverage service if you want to keep the all- inclusive service.
Kwangmin, 2-night family trip
Verified Expedia guest review

6/10 Good

El "todo incluido" no incluye transporte del aeropuerto al hotel, el cual es caro, les recomiendo no usar el del aeropuerto y googlear sitios de taxi cercanos. La variedad de comida es poca, si llegan anes del checkin (3pm) no les dan acceso al todo incluido hasta pasar la hora del checkin. El hotel está un poco alejado del pueblo y de todos los otros lugares de bacalar, el hotel es pequeño y cuenta con pocas habitaciones, la laguna que tiene es muy limpia y tranquila, en general me gustó
RICARDO, 2-night romance trip
Verified Expedia guest review

8/10 Very good

Not bad.
Its a very small resort. The bar is limited without many options. The food is made fresh as you order but the portions are tiny. Everything shuts down at 9pm. The water in the bathroom has a funny smell. The road to drive to the resort is very dangerous and unpaved. There are also no signs to help you find the resort. Not the greatest value for the money spent.
2-night family trip
Verified Hotels.com guest review

6/10 Good

The all inclusive is okay in the sense that the rooms were clean and the food was available, however the value for money is not quite there as the place looks not well kept and even the pier which they have in their name has seen better days.
1-night trip
Verified Hotels.com guest review

10/10 Exceptional

The hotel is great for a relaxed getaway. The food is great and the view is amazing.
2-night family trip
Verified Expedia guest review

10/10 Exceptional

Small hotel but perfect! It’s quiet, I’m the lagoon, staff is very friendly, in the middle if the jungle, and the food is delicious!!
2-night family trip
Verified Expedia guest review

10/10 Exceptional

Would definitely come back!!
Amazing place! Good fresh food and friendly service. It’s quiet & private. Direct access to lagoon. Free use of kayaks. If you book a tour, they pick you up from pier. Love how quiet, safe and secluded the hotel is.
Cynthia, 5-night trip with friends
Verified Hotels.com guest review

8/10 Very good

The property was well-kept and right on the lagoon. The rooms were clean and roomy. The food was very good and had a variety of options. Some of the complaints we had were the following: The location of this hotel is right outside the town. At the moment, the lagoon at this location does not have the blue colors. It has a green tint. It is still beautiful but you will have to book a tour to see the blue colors of the lagoon. If you are staying in town, you will have access to bluer waters as well. The food, although delicious, took a long time to prepare. We sometimes had to wait 30 minutes to get it. We usually ordered and went to play in the lagoon as we waited. The hotel has a nice pier over the lagoon with hammocks and stairs. It was a very nice area for our kids to play in. We were also able to use the kayaks for free. One last thing, the road leading into the hotel is not in the best condition. However, we were able to get in and out with our car.
2-night family trip
Verified Expedia guest review

10/10 Exceptional

The adventure to ride in off road with small car Is fun not to difficult but be aware from highway to property it’s bumpy and a little scary but safe
1-night family trip
Verified Expedia guest review