Choose dates to view prices

Banyan Tree Mayakoba

Photo gallery for Banyan Tree Mayakoba

Premium bedding, down duvets, minibar, in-room safe
Lunch and dinner served, international cuisine, ocean views
Point of interest

Overview of Banyan Tree Mayakoba

VIP Access
UNESCO Sustainable Travel Pledge

Banyan Tree Mayakoba

5.0 star property
Upmarket beachfront hotel with golf course, near El Camaleon Mayakoba Golf Course

9.6/10 Exceptional

936 verified guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Pet-friendly
  • Gym
  • Non-smoking
The price is S$873
Price available on 24/04/2023
Carretera Federal Chetumal, Puerto Juarez Km 298, Playa del Carmen, QROO, 77710
Main amenities
  • Daily housekeeping
  • On a private beach
  • Golf course
  • Restaurants and 3 bars/lounges
  • Full-service spa
  • 2 outdoor pools
  • Breakfast available
  • Free children's club
  • 4 outdoor tennis courts
  • Health club
  • Sauna
  • Steam room
For families
  • Children stay free
  • Free cots/infant beds
  • Babysitting (surcharge)
  • Children's pool
  • Playground on site
  • Children's club (free)

Room options

About this area

What's nearby

  • On the waterfront
  • El Camaleon Mayakoba Golf Course - 5 min drive
  • Gran Coyote Golf - 6 min drive
  • Tres Rios Ecopark - 9 min drive
  • Quinta Avenida - 12 min drive
  • Mamitas Beach - 16 min drive
  • Playa del Carmen Main Beach - 18 min drive
  • Maroma Beach - 15 min drive
  • Playa del Carmen Maritime Terminal - 22 min drive
  • Playacar Golf Club - 26 min drive
  • Xplor Theme Park - 24 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 48 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 13.5 miles/21.7 km
  • Area shuttle


  • Buffet Riviera - 18 min walk
  • Buffet Sunset - 16 min walk
  • Mamma Mia - 17 min walk
  • Yucatán Main Restaurant - 12 min drive
  • La Fleur - 18 min walk

About this property

Banyan Tree Mayakoba

Putting you within a 15-minute drive of Quinta Avenida, Banyan Tree Mayakoba offers a private beach where you can enjoy beach umbrellas, beachside drinks and sunloungers. 2 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps and facials. Offering ocean views, Sands Beach Club serves international cuisine and is open for lunch and dinner. Other highlights at this luxurious hotel include 3 bars/lounges, a golf course and a free kid's club. Fellow travellers like the helpful staff and nice bathrooms.


English, French, German, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available through room service
On-site PCR testing is available for a on-site COVID-19 testing (PCR screening) is available for a fee, and antigen/rapid COVID-19 testing is also available for a fee; reservations required for on-site testing
This information is provided by our partners.

At a glance

Hotel size

  • 161 rooms
  • Arranged over 1 level


  • Check-in time from 3 PM until 1 AM
  • Express check-in/out available
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • The credit card used to book the reservation must be presented by the cardholder at check-in

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • One child (12 years old and younger) stays free when occupying the parent or guardian's room using existing bedding
  • Babysitting*
  • Free children's club


  • Pets allowed (1 per room, up to 22 lb per pet)*
  • Service animals welcome
  • Restrictions apply*
  • Pets must be supervised
  • Food and water bowls available


  • Free WiFi in public areas
  • Free WiFi in rooms


  • Free on-site self-parking
  • Free secured on-site valet parking

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7 AM–10:30 AM
  • 3 bars/lounges
  • Restaurant
  • Beach bar
  • Poolside bar
  • Private dining
  • Private picnics
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)
  • Free children's club
  • Children's pool
  • Playground
  • Childcare in room (surcharge)
  • Lifeguard on site

What to do

  • On a private beach
  • Tennis
  • Fitness classes
  • Yoga classes
  • Archery
  • Ecotours
  • Golfing
  • Hiking/biking trails
  • Kayaking
  • Sailing
  • Cave exploring nearby
  • Parasailing nearby
  • Scuba-diving nearby
  • Skydiving nearby
  • Zip-lining nearby

Working away

  • 24-hour business centre
  • 4 meeting rooms
  • Computer station
  • Conference space (3310 square feet)


  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car hire
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in reception
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Umbrellas
  • Free bike hire
  • Beach sunloungers
  • Beach towels
  • Beach umbrellas
  • Golf caddy on-site
  • Golf cart on-site
  • Golf clubs on-site
  • Pool loungers
  • Pool umbrellas
  • Romance packages


  • Built in 2009
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • 24-hour fitness centre
  • 18 holes of golf
  • 2 outdoor pools
  • Designer shops on-site
  • Full-service spa
  • Golf clubhouse on-site
  • Golf pro shop on-site
  • 4 outdoor tennis courts
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Wine-tasting room


  • Braille/raised signage
  • Lift
  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • Wheelchair-accessible
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Doorbell and phone notifications
  • Lever door handles
  • Well-lit path to entrance


  • English
  • French
  • German
  • Spanish

Room amenities

Be entertained

  • 50-inch Smart TV
  • Digital TV channels
  • Films for purchase

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Espresso maker
  • Dressing gowns and slippers
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Down duvet
  • Blackout curtains
  • Turndown service
  • Premium bedding
  • Free cot/infant bed
  • Free rollaway/extra bed

What to enjoy

  • Private pool
  • In-room massage
  • Furnished balcony/patio

Freshen up

  • Private bathroom
  • Rainfall shower heads
  • Shower only
  • Free toiletries
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste
  • Toilet paper

Stay connected

  • Laptop-friendly workspace
  • Free WiFi
  • Phone

Food and drink

  • Champagne service
  • Free bottled water
  • Dining table


  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Access via exterior corridors
  • Recycling

Special features


The on-site spa has 16 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, sports massages, Swedish massages and Thai massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is equipped with a sauna, a spa tub and a steam room.

The spa is open daily. Children under 15 years old are not allowed in the spa without adult supervision.


Sands Beach Club – Overlooking the ocean, this restaurant specialises in international cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.
Oriente – Overlooking the pool and garden, this restaurant specialises in international cuisine and serves breakfast and lunch. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Open daily.
Cello – This restaurant specialises in Italian cuisine and only serves dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Reservations are required. Open daily.
Saffron – Overlooking the garden, this fine-dining restaurant specialises in Thai cuisine and only serves dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Reservations are required. Open daily.
The Tomahawk Den – Overlooking the garden, this steakhouse only serves dinner. Reservations are required. Open daily.

Awards and affiliations

Green/Sustainable Property
This property participates in EarthCheck, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.
This property has signed the UNESCO Sustainable Travel Pledge.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city: USD 1.72 per accommodation, per night

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately USD 56.8 for adults and USD 28.4 for children

Children & extra beds

  • In-room babysitting is available for an extra charge


  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 60 per pet, per stay

Pool, spa, & gym (if applicable)

  • Children under 15 years old are not allowed in the spa without adult supervision
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Individually wrapped food options are available through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors.

On-site PCR and antigen/rapid COVID-19 testing are both available for a fee; reservations are required for on-site testing.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).


<p>Only registered guests are allowed in the guestrooms.</p> <p>This property uses eco-friendly cleaning products. </p> <p>Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a security system and a first aid kit on site.</p> <p>Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.</p> <p>The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.</p><p>This property accepts credit cards, debit cards and cash.</p>

Also known as

Banyan Tree Mayakoba
Banyan Tree Mayakoba Hotel
Banyan Tree Mayakoba Hotel Playa del Carmen
Banyan Tree Mayakoba Playa del Carmen
Mayakoba Banyan Tree
Banyan Tree Mayakoba Riviera Maya/Playa Del Carmen, Mexico
Banyan Tree Mayakoba Resort Playa del Carmen
Banyan Tree Mayakoba Resort
Banyan Tree Mayakoba Hotel
Banyan Tree Mayakoba Playa del Carmen
Banyan Tree Mayakoba Hotel Playa del Carmen

Frequently asked questions

Does Banyan Tree Mayakoba offer free cancellation for a full refund?
Yes, Banyan Tree Mayakoba does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Banyan Tree Mayakoba?
As of 26 March 2023, prices found for a 1-night stay for 2 adults at Banyan Tree Mayakoba on 24 April 2023 start from S$873, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Banyan Tree Mayakoba?
This property confirms that on-site COVID-19 testing (PCR screening) is available for a fee. Furthermore, on-site COVID-19 testing (antigen/rapid screening) is available for a fee, disinfectant is used to clean the property and guests are provided with hand sanitiser. Please note that this information has been provided by our partners.
Is there a pool at Banyan Tree Mayakoba?
Yes, there are 2 outdoor pools and a children's pool.
Are pets allowed at Banyan Tree Mayakoba?
Yes, pets are welcome, with a limit of 1 per room and maximum weight of 22 lb per pet. There's a charge of USD 60 per pet, per stay. Service animals are exempt from fees. Food and water bowls are available.
Is parking offered on site at Banyan Tree Mayakoba?
Yes, there's free self and valet parking.
What are the check-in and check-out times at Banyan Tree Mayakoba?
You can check in from 3 PM - 1 AM. Check-out time is noon. Express check-in and check-out are available.
What is there to do at Banyan Tree Mayakoba and nearby?
Have fun with on-site activities such as kayaking, sailing and archery, and practise your swing at the golf course. Additional recreation on-site includes aerobics , ecotours and yoga. Indulge in a treatment at the spa and enjoy a swim in one of the 2 outdoor swimming pools. Banyan Tree Mayakoba also has 3 bars, a private beach and private plunge pools, as well as a 24-hour fitness centre, a sauna and a picnic area.
Are there restaurants at or near Banyan Tree Mayakoba?
Yes, Sands Beach Club offers al fresco dining, international cuisine and garden views.
Does Banyan Tree Mayakoba have any outdoor private spaces?
Yes, every room features a private pool, a private plunge pool and a furnished balcony or patio.
What's the area around Banyan Tree Mayakoba like?
Banyan Tree Mayakoba is located on the waterfront. Popular attractions include Xcaret Eco Theme Park, which is 25 minutes away by car. Travellers say that this hotel is in a good location.







Staff & service




Property conditions & facilities




2/10 Poor

My group of 7 friends and I decided to stay here for a quick 3 days GIRLS getaway. We went to 3 different villas and they all smell terrible to humidity. it was impossible to stay in the rooms for more than a few seconds. Nasty to a point you cannot even imagine. staff recongized problem saying they have many complaints due to the poor condition of these underground rooms. even told us that they had checked all rooms to see which was more "acceptable" & other rooms are even worst. Too bad smell is not something we could post online so all potential guest could stay away. not even the staff could handle the smell. Treated without any respect whatsoever and made us feel like if we are little school girls who dont understand what a suposed luxury hotel should be. They want us to accept a room that they themselves couldnt even enter to show it to us! All they care is the Money and no hear in hospitality. Downgraded us to a 2 bedroom villa instead of a 3 bedroom villa which we paid for, because accoriding to them the villa we got was way more expensive and it was considered an upgrade due to location. we tried to get manager Raul realize that this isnt about the value they sell the rooms for, this is about we needing 3 bedrooms and 3 bathrooms to fit the 7 of us. We couldnt care less where the room was located and he just cared about the fact that the room we got was more expensive in their price list. He squeezed us in the room adding 3 rollaway beds! NEXT TIME ROSEWOOD MAYAKOBA
5-night trip with friends
Verified guest review

10/10 Exceptional

Verified Expedia guest review

8/10 Very good

Private Villas, asian decor very cool.... beach area below standard for riviera maya, very limited space
Verified Expedia guest review

10/10 Exceptional

Your own pool the nature trails and the bikes made a relaxing and Private vacation.
Verified Expedia guest review

4/10 Fair

I booked this hotel for 2 night stay in beach villa. It offers beautiful landscape, water views and beach. My first impression was very positive as property is well designed and has a wow factor. During first evening I got severe food poisoning and spend sleepless night with upset stomach. In the morning I called for in room doctor and was given bunch of pills and a shot. Unfortunately, it didn’t work and I spend the second night equally sick. I called again doctor in early morning to for a second visit. Doctor visits were separately billed and hotel didn’t offer to cover any expenses. The only offer was to extend my stay at a discount. I already had a hotel reservation elsewhere so I left. Management didn’t offer any discounts, future offers or payment for medical bills that I incurred during my stay due to food poisoning from their in room dinning services. Very disappointing for a 5 star hotel. I expected more as my vacation was ruined completely.
Daniels, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Denis, 7-night trip
Verified Expedia guest review

10/10 Exceptional

Amazing place, beautiful location, excellent service, food and rooms!
Jesus E, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

Absolutely beautiful property. Property is starting to show its age and needs renovation of interiors / paint and fresh up.
Ken, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

this stay was excellent and it’s been something I’ve been wanting to do for a very long time. The grounds were lovely, the staff made everything easy and perfect and were so friendly and accommodating. The food and restaurants were great, staff was wonderful , management made an effort to always introduce themselves. Having a villa concierge , they used WhatsApp to communicate with us with whatever we needed - reservations , on-site and offsite transportation, really any other requests . They even had bird control working the beach - hawks and handlers to keep the wild birds away from stealing food. Golf carts were always ready to pick you up, we never waited once. Food was pricey so make sure that’s anticipated as well as bringing cash for tips. Highly recommend Haab dinner. Highly recommend golfing at el camaleon if you’re a golfer. highly recommend visiting el Pueblito which has a few stores and casual restaurants on the property. La Fondita is amazing - tostadas and beverages at great prices. Servando was an awesome waiter who took great care of us. Talking to Victor at Koba at the golf course bar was a pleasure , we seemed to know a few of the same people and it was nice to have something in common. Xiomara, server at La Copa and also worked at Cello was an absolute delight.
Kimberly, 5-night romance trip
Verified Expedia guest review

10/10 Exceptional

Gabriela, 3-night romance trip
Verified Expedia guest review