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SAii Phi Phi Island Village

5.0 star property
Upmarket beachfront resort with spa, near Laem Tong Beach

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Photo gallery for SAii Phi Phi Island Village

Exterior
4 bars/lounges, swim-up bar, poolside bar
View from room
Living area
2 outdoor pools, open 7:00 AM to 7:00 PM, pool umbrellas, pool loungers
Located near Laem Tong Beach, SAii Phi Phi Island Village offers a tranquil retreat. Indulge in aromatherapy at the spa, relax with sun loungers on the beach or by one of 2 pools. With multiple dining options and activities like kayaking and snorkeling, this resort has something for everyone.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Airport transfer
  • Bar
  • Gym
  • Laundry facilities

Main amenities (12)

  • Daily housekeeping
  • On the beach
  • 5 restaurants and 4 bars/lounges
  • Full-service spa
  • 2 outdoor pools
  • Breakfast available
  • Outdoor tennis court
  • Fitness centre
  • Steam room
  • Beach umbrellas
  • Beach sunloungers
  • Children's pool

Feel at home (6)

  • Babysitting (surcharge)
  • Children's pool
  • Rollaway/extra beds
  • Fridge
  • Private bathroom
  • Television
The current price is S$187
includes taxes & fees
31 May - 1 Jun

Room options

Available filters for rooms
Showing 15 of 15 rooms

View all photos for Deluxe Garden Villa 2 Twin

Minibar, in-room safe, desk, laptop workspace

Deluxe Garden Villa 2 Twin

Highlights

Balcony
Soundproofed
Air conditioning
Free cots/infant beds
Fridge
TV
Blackout curtains
Separate bedroom
  • 45 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Deluxe Garden Bungalow 2 Twin

View from room

Deluxe Garden Bungalow 2 Twin

Highlights

Balcony
Soundproofed
Air conditioning
Free cots/infant beds
Fridge
TV
Blackout curtains
Separate bedroom
  • 50 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Deluxe Premium Bungalow 1 King

Minibar, in-room safe, desk, laptop workspace

Deluxe Premium Bungalow 1 King

Highlights

Balcony
Soundproofed
Air conditioning
Free cots/infant beds
Fridge
TV
Blackout curtains
Separate bedroom
  • 59 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Deluxe Garden Bungalow 1 King

View from room

Deluxe Garden Bungalow 1 King

Highlights

Balcony
Soundproofed
Air conditioning
Free cots/infant beds
Fridge
TV
Blackout curtains
Separate bedroom
  • 50 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Deluxe Sea View Bungalow 1 King

View from room

Deluxe Sea View Bungalow 1 King

Highlights

Balcony
Soundproofed
Air conditioning
Free cots/infant beds
Fridge
TV
Blackout curtains
Separate bedroom
  • 58 sq m
  • Sea view
  • Sleeps 3
  • 1 Double Bed

View all photos for Deluxe Premium Bungalow 2 Twin

Minibar, in-room safe, desk, laptop workspace

Deluxe Premium Bungalow 2 Twin

Highlights

Balcony
Soundproofed
Air conditioning
Free cots/infant beds
Fridge
TV
Blackout curtains
Separate bedroom
  • 59 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Beachfront Junior Suite

Balcony

Beachfront Junior Suite

Highlights

Balcony
Soundproofed
Air conditioning
Free cots/infant beds
Fridge
TV
Blackout curtains
Separate bedroom
  • 79 sq m
  • Sea view
  • Sleeps 3
  • 1 Double Bed

View all photos for Oceanview Hillside Pool Villa

Private pool

Oceanview Hillside Pool Villa

Highlights

Balcony
Soundproofed
Private pool
Air conditioning
Free cots/infant beds
Fridge
TV
Blackout curtains
  • 125 sq m
  • Ocean view
  • Sleeps 3
  • 1 Double Bed

View all photos for Deluxe Sea View Bungalow 2 Twin

Minibar, in-room safe, desk, laptop workspace

Deluxe Sea View Bungalow 2 Twin

Highlights

Balcony
Soundproofed
Air conditioning
Free cots/infant beds
Fridge
TV
Blackout curtains
Separate bedroom
  • 59 sq m
  • Sea view
  • Sleeps 3
  • 2 Single Beds

View all photos for Two Bedroom Family Bungalow

Minibar, in-room safe, desk, laptop workspace

Two Bedroom Family Bungalow

Highlights

Balcony
Soundproofed
Air conditioning
Free cots/infant beds
Fridge
TV
Blackout curtains
2 bedrooms
  • 102 sq m
  • Sleeps 6
  • 1 Double Bed and 2 Single Beds

View all photos for Deluxe Garden Villa 1 King

Minibar, in-room safe, desk, laptop workspace

Deluxe Garden Villa 1 King

Highlights

Balcony
Soundproofed
Air conditioning
Free cots/infant beds
Fridge
TV
Blackout curtains
Separate bedroom
  • 45 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Deluxe Sea View Villa

Minibar, in-room safe, desk, laptop workspace

Deluxe Sea View Villa

Highlights

Balcony
Soundproofed
Air conditioning
Free cots/infant beds
Fridge
TV
Blackout curtains
Separate bedroom
  • 59 sq m
  • Sea view
  • Sleeps 3
  • 1 Double Bed

View all photos for Deluxe Premium Villa

Terrace/patio

Deluxe Premium Villa

Highlights

Balcony
Soundproofed
Air conditioning
Free cots/infant beds
Fridge
TV
Blackout curtains
Separate bedroom
  • 59 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for 2 Bedroom Oceanview Hillside Pool Villa

Minibar, in-room safe, desk, laptop workspace

2 Bedroom Oceanview Hillside Pool Villa

Highlights

Balcony
Soundproofed
Private pool
Air conditioning
Free cots/infant beds
Fridge
TV
Blackout curtains
  • 150 sq m
  • Ocean view
  • Sleeps 5
  • 2 Double Beds

View all photos for Hillside Pool Villa

Minibar, in-room safe, desk, laptop workspace

Hillside Pool Villa

Highlights

Balcony
Soundproofed
Private pool
Air conditioning
Fridge
TV
Blackout curtains
Bathrobes
  • 125 sq m
  • Bay view
  • Sleeps 4
  • 1 King Bed

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About the area

Map
49 Moo 8, Ko Phi Phi, Krabi, 81000

What's nearby

  • Laem Tong Beach - 1 min drive - 0.0 km
  • Long Beach - 1 min drive - 0.0 km
  • Ko Phi Phi Viewpoint - 106 min drive - 8.9 km
  • Tonsai Pier - 108 min drive - 9.0 km
  • Monkey Beach - 108 min drive - 9.0 km

Getting around

  • Krabi (KBV-Krabi Intl.) - 27.3 miles/44 km
  • Phuket (HKT-Phuket Intl.) - 39.8 miles/64 km
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)

Restaurants

  • ‪Slinky Beach Bar - ‬108 min drive
  • ‪Api restaurant - ‬2 min walk
  • ‪Ibiza Bar - ‬108 min drive
  • ‪The Stones Bar - ‬108 min drive
  • ‪Beach Bar - ‬108 min drive

About this property

SAii Phi Phi Island Village

At SAii Phi Phi Island Village, you can hit the beach to enjoy the shade from a beach umbrella or relax on a sunlounger, plus you'll have access to on-site scuba-diving, snorkelling and kayaking. 2 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps and facials. Api Restaurant & Bar, one of 5 restaurants, serves international cuisine and is open for breakfast, lunch and dinner. Other highlights at this luxurious resort include 4 bars/lounges, a poolside bar and a fitness centre. Fellow travellers say great things about the helpful staff.

Languages

English, Thai

At a glance

DONE

Hotel size

    • 201 units
    • Arranged over 1 level
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: anytime
    • Early check-in subject to availability
    • Minimum check-in age – 18
    • Check-out time is 11 AM
    • Late check-out subject to availability
DONE

Special check-in instructions

    • Guests must transfer via Boat to the property; guests must contact the property at least 48 hours before travel, using the contact information on the confirmation received after booking
    • This property offers transfers from the ferry terminal and airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
    • For any questions, please contact the property using the information on the booking confirmation
    • The credit card used to book the reservation must be presented by the cardholder at check-in.
    • This resort is located 1.15 hours from Phuket and is accessible by boat. Airport and private speedboat transfers are included in the listed mandatory transfer service fee. Reservations are required at least 72 hours in advance. Guests should plan to arrive at the airport at least 3 hours prior to boat departures.
    • This is a certified Thailand SHA Plus property. Thailand SHA Plus is a health and safety certification (an additional level to the SHA standard), for properties that are open to vaccinated travelers and have at least 70% of staff vaccinated, issued by the Amazing Thailand Safety and Health Administration.
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Babysitting*
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • No on-site parking
DONE

Transfers

    • Airport shuttle from 1:00 PM to 4:00 PM*
    • Ferry terminal shuttle*
DONE

Off-site

    • Area shuttle*
DONE

Other information

    • Designated smoking area (fines apply)

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–10 AM
  • 5 restaurants
  • 4 bars/lounges
  • Poolside bar
  • Swim-up bar
  • Coffee shop
  • Room service (limited hours)
  • Snack bar/deli

Travelling with children

  • Children's pool
  • Water slide
  • Babysitting (surcharge)
  • Children's menu
  • Paddleboard on-site

What to do

  • On the beach
  • Tennis
  • Fitness classes
  • Yoga classes
  • Kayaking
  • Scuba diving
  • Snorkelling
  • Paddleboard on-site

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Beach sunloungers
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas
  • Paddleboard on-site
  • Romance packages

Facilities

  • Built in 1988
  • Safe-deposit box at front desk
  • Library
  • Fitness centre
  • 2 outdoor pools
  • Full-service spa
  • Outdoor tennis court
  • Massage/treatment rooms
  • Steam room
  • Water slide
  • No plastic drinking straws
  • Traditional architecture

Accessibility

  • Accessible airport shuttle

Room amenities

Be entertained

  • Television
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Bathrobes and slippers
  • Iron/ironing board (on request)

Sleep well

  • Blackout curtains
  • Soundproofed rooms
  • Rollaway/extra bed (surcharge)

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Champagne service
  • Fridge
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Access via exterior corridors
  • Bulk dispenser for toiletries

Special features

Spa

The on-site spa has 5 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Dining

Api Restaurant & Bar – This beachfront restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
The Beach House – Overlooking the ocean, this restaurant specialises in seafood and only serves dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Open daily.
Ruan Thai Restaurant – On-site restaurant. Open selected days.
Bean/Co – This beachfront coffee shop specialises in international cuisine and only serves light fare. Open daily.
Mr. Tomyam – Overlooking the pool, this restaurant specialises in Asian cuisine and only serves lunch. Open daily.

Awards and affiliations

Eco-certified property
This property participates in Green Globe – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately THB 950 for adults and THB 530 for children
  • Airport shuttle service is offered for an extra charge of THB 2119 per person (one-way)
  • Ferry terminal shuttle service is offered for an extra charge
  • Local area shuttle service is offered for an extra charge
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Babysitting is available for an extra charge
  • Rollaway beds are available for THB 2374.0 per day
  • Airport shuttle for children between the ages of 5 and 11 costs THB 1883 (one-way)

Pool, spa, & gym (if applicable)

  • Pool access available from 7:00 AM to 7:00 PM
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property does not have lifts.
Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a security system and a first aid kit on-site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards, mobile payments and cash.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay
Mobile payment options include: Alipay.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Outrigger Phi Phi
Outrigger Phi Phi Island
Outrigger Phi Phi Island Resort
Outrigger Phi Phi Resort
Outrigger Resort Phi Phi
Phi Phi Island Outrigger
Phi Phi Island Outrigger Resort
Phi Phi Outrigger Resort
Resort Phi Phi
Resort Phi Phi Island
Phi Phi Island Village Beach Resort
Island Village Beach Resort
Phi Phi Island Village Beach
Island Village Beach
Phi Phi Island Village Beach Resort And Spa
Phi Phi Island Village Beach Hotel Ko Phi Phi Don
Phi Island Village Beach Hotel
Phi Island Village Beach Resort
Phi Phi Island Village Resort
Phi Phi Island Village Beach Resort Ko Phi Phi
Phi Phi Island Village Beach Ko Phi Phi
Phi Island Village Beach Hotel
Phi Phi Island Village Resort
Phi Island Village Beach Resort
Phi Phi Island Village Beach Resort And Spa
Outrigger Phi Phi Island Resort Spa

Frequently asked questions

Does SAii Phi Phi Island Village offer free cancellation for a full refund?

Yes, SAii Phi Phi Island Village does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at SAii Phi Phi Island Village?

Yes, there are 2 outdoor pools and a children's pool. Guests have pool access from 7:00 AM to 7:00 PM.

Are pets allowed at SAii Phi Phi Island Village?

Sorry, neither pets nor service animals are allowed.

Is parking offered on site at SAii Phi Phi Island Village?

Sorry, there's no on-site parking at SAii Phi Phi Island Village.

Is an airport shuttle service offered by SAii Phi Phi Island Village?

Yes, an airport shuttle is available from 1:00 PM to 4:00 PM at scheduled times. The charge is THB 2119 per person one-way.

What are the check-in and check-out times at SAii Phi Phi Island Village?

Check-in start time: 3:00 PM; check-in end time: anytime. There's a charge for early check-in (subject to availability). Check-out time is 11 AM. Late check-out is available for a charge (subject to availability).

What is there to do at SAii Phi Phi Island Village and nearby?

Have fun with on-site activities such as kayaking, snorkelling and scuba-diving and improve your game at the on-site tennis courts. Additional recreation on-site includes fitness classes and yoga. Indulge in a treatment at the spa and enjoy a swim in one of the 2 outdoor swimming pools. SAii Phi Phi Island Village also has 4 bars and a water slide, as well as a steam room.

Are there restaurants at or near SAii Phi Phi Island Village?

Yes, there are 5 on-site restaurants, featuring al fresco dining, international cuisine and garden views.

Does SAii Phi Phi Island Village have any outdoor private spaces?

Yes, every room features a balcony.

What's the area around SAii Phi Phi Island Village like?

SAii Phi Phi Island Village is a short 2-minute walk from Loh Bagao Bay and 3 minutes' walk from Loh Bagao Beach.

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SAii Phi Phi Island Village Reviews

Reviews

9.0

Wonderful

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Popular mentions

Service staff
Room
Food
Beach
Boating
Breakfast
Restaurant
View
Location
Transportation

What guests liked

  • The beach at this property is stunning, beautiful, and breathtaking with clear waters and picturesque views. (20 reviews)
  • Breakfast was consistently described as delicious with a great variety of options. (16 reviews)
  • The pools were great, perfect for kids and adults alike, with one pool being ideal for relaxation and the other for fun. (14 reviews)
From real guest reviews summarized by AI.

Reviews

10/10 Exceptional

Excellent

This is one of the nicest resorts we have ever stayed at. From arriving and being welcomed by the extremely friendly and helpful staff, to enjoying all of the activities and restaurants that the resort has to offer, this is an absolute gem of a location. The rooms are sizeable and clean, and the service is impeccable.
Lara, 2-night trip

10/10 Exceptional

A dream!

Magical spot
Chaim, 1-night trip

8/10 Very good

Room for improvement

Comfortable and refreshed room but majority of the hotel is a bit rough around the edges. Service is pretty non existent. Convenient to have dive center on site. Well priced.
James, 4-night trip

10/10 Exceptional

One of a Kind

Beautiful location, super nice staff, Great food, lots of activities. People go out of the way to make sure everything is ok and satisfied.
Armando, 5-night trip

8/10 Very good

Fantastic picturesque location

Fantastic picturesque location away from the main strip. If you want a remote island feel location then this is ideal. However only disadvantage was the evening food options. I Didn’t feel it catered well for westerners and even the eastern options were poor. Buffet breakfast was great though. Another disadvantage was that you had to pay to use kayaks/paddle boards, whereas most 5star hotels these are free to use. Even though I struggled with the food the location and scenery is worth it and I will definitely be returning.
Oliver, 5-night trip

10/10 Exceptional

I've stayed at a lot of resorts but this is the best.
JOHJI, 3-night trip

10/10 Exceptional

Love the atmosphere , decoration, island, everything
MAYRA, 2-night trip

8/10 Very good

Lovely resort with comfortable bungalows

It's a lovely resort, with comfortable well equipped bungalows, nice food at the restaurants, with plenty of choice and some nice pools and other facilities - but you'll have to be up early, if you want to sit by the pool, as towels go out, all over the loungers at or before breakfast time and there are not enough to go around!
Jeremy, 4-night trip

8/10 Very good

Too expensive to go again.

Expensive!!! The only way to get there is by boat!! They charge 300 per person each way. We think that should be included. It’s a big resort. Our room was way at the back but close to the village road. The buffet is $30 US per person and drinks are around $10 each. The village in behind is much more reasonable and we ate at the Pad Thai restaurant and it was excellent!! The beach is quite nice and the pools are clean. Maya beach is only a look at beach no swimming. And you pay 400 Baht each to see it on top of the boat price. This is not the hotel’s problem but a waste of time unless you just want an expensive picture.
3-night trip

10/10 Exceptional

Beautiful resort and service was fantastic. We had a pool hillside villa and we would definitely do it again. The buggy service makes it so easy. Also highly recommend going to the village behind the resort. It added to the experience.
Pedram, 3-night trip

10/10 Exceptional

This property has amazing views. This is an excellent vacation location for anyone looking to relax and just enjoy the scenery. There are wonderful island excursions for snorkeling and sight seeing. The Lens Forest Spa is an excellent place for a massage. This hotel doesn’t have service by car and don’t is perfect for those looking for a remote vacation.
Jason, 6-night trip

10/10 Exceptional

Koh Phi phi is a gorgeous tropical Thai island, fabulous diving and snorkeling! Wonderful people and great food
Jeana, 5-night trip

10/10 Exceptional

Perfect 5 star resort on pristine white sand beach

Amazing stay here at this beautiful and luxurious 5 star resort. Pancake at the spa took great care of me and I felt so relaxed after the treatment. Crystal clear water and white sand await you here. The pools were great as well especially the fun pool. The staff were all very friendly and very attentive. The breakfast was amazing each morning with so many great options to choose from. Our villa was literally brand new and so clean and modern. AC worked great which is a must during the heat experienced here. If you’re thinking of visiting Phi Phi and want to stay on the island for a few nights this is the place to go for sure! Can’t say enough good things about this place as it was truly magical. If I ever get the chance to return I will most definitely stay here again!
Alexander, 3-night trip

8/10 Very good

Lovely hotel. As mentioned in other reports, this resort does not have a beach all day, it depends on the tides.
lorraine, 2-night trip

10/10 Exceptional

This place is a Gem! If you want a chill and slow pace town, this is the island and hotel for it. I will be back here!
Sam, 1-night trip

10/10 Exceptional

Beautiful hotel, so quiet and peaceful, lovely staff nothing too much trouble.
Lynda, 3-night trip

10/10 Exceptional

Return visit to SAii Phi Phi , s
Lisa Helen, 5-night trip

6/10 Good

Select your accommodation carefully

Beautiful location and great views. Accommodation is good if you book a villa, not so good if you have a bungalow which are very basic and old. Some of the sea view accommodation are only glimpses from the 2nd row.
Sea view bungalow views
Sally, 3-night trip

10/10 Exceptional

Quite a beautiful spot certainly a great to see some of the most amazing views of phi phi
Josette, 1-night trip

10/10 Exceptional

After reading some of the online reviews, I was a bit hesitant about staying here however, we loved everything about this property once we experienced it for ourselves. The service was impeccable! While there are a few minor things I think that needs a small facelift, it was a beautiful property overall. It’s totally worth splurging on the beachfront bungalows.
Rajendra, 1-night trip

10/10 Exceptional

Was a family trip. Phi Phi Don is a beautiful island. The village resort is great snd perfect for families with children/toddlers. Resort can be a bit boring for young ones. Behind the resort lays a small village to explore and arrange further daily trips around, should not be missed; especially Nui Bay and Bamboo Island.
UFUK, 5-night trip

10/10 Exceptional

Wish you were here???

Incredible Hotel based near a small village that serves the hotels guests that can be bothered to walk and experience a modicom of Thai reality...grest little bars and restaurants. Hotel itself double the price it should really cost to get from mainland to Phi Phi...guess that's the norm if you don't know Thailand. Great breakfast choices. Rooms were lovely, fancied a bath though. Venture furthur round bay by road for a more realistic hotel experience.
KATIE, 3-night trip

10/10 Exceptional

The food at the resort is quite expensive the little town is just right there with lots of dining options and personally felt it was better tasting outside the resort activities are expensive as well just plan on spending a lot to come here and really explore.
Jeremy, 4-night trip

10/10 Exceptional

Amazing staff at the hotel , lovely beach , great breakfast, we will definitely stay here again when we visit phi phi ☀️😊
Simon, 1-night trip

6/10 Good

Beautiful location but underwhelming property

While we enjoyed our villa (which was beautifully updated and very comfortable) we found that the resort amenities (including the fun pool, the bathrooms by both pools and the lobby, and the lounge ) to be outdated. The landscaping is also in bad shape, patchy, and people have created their own paths across a lot of the areas. The staff is kind and friendly but they lack training: even when there were multiple people at the bar, we had to call them to ask for drinks. The coffee shop was also unattended and not set up at 7:45 in the morning and this happened multiple times. Twice I also had to ask for our villa to be cleaned because it was 3pm and the staff had not passed by to make our beds and refill our water. Lastly, the dock at the resort is not appropriate for a resort that advertises itself as luxury. The resort facilities need to be renovated and staff needs to be trained to vastly improve the experience. The saving grace for the property are the villas and the views.
Anthony, 4-night trip