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The Carmen Hotel - Adults Only

Photo gallery for The Carmen Hotel - Adults Only

Outdoor pool
On the beach, white sand, beach umbrellas, beach towels
Balcony
Balcony
View from room

Overview of The Carmen Hotel - Adults Only

The Carmen Hotel - Adults Only

4.5 star property
Adults-only apartments with balconies

8.2/10 Very good

332 verified Hotels.com guest reviews

Popular amenities

  • Pool
  • Free WiFi
  • Non-smoking
  • Air conditioning
  • Bathtub
  • 24/7 front desk
Map
Calle 8 Norte Manzana 4 #876, Zona Maritima Colonia Centro, Playa del Carmen, QROO, 77710

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About this area

What's nearby

  • On the beach

About this property

The Carmen Hotel - Adults Only


Property Location
With a stay at The Carmen Hotel - Adults Only in Playa del Carmen (Centro), you'll be steps from Playa del Carmen Main Beach and Quinta Avenida. This 4.5-star hotel is 0.4 mi (0.7 km) from Mamitas Beach Club and 0.4 mi (0.7 km) from Playa del Carmen Maritime Terminal.

Rooms
Make yourself at home in one of the 37 air-conditioned rooms featuring minibars and LED televisions. Rooms have private balconies. Complimentary wireless Internet access keeps you connected, and digital programming is available for your entertainment. Bathrooms have rainfall showerheads and complimentary toiletries.

Amenities
Be sure to enjoy recreational amenities including a nightclub and an outdoor pool. Additional features at this hotel include complimentary wireless Internet access, concierge services, and wedding services.

Dining
Enjoy international cuisine at Keel, a beachfront restaurant which features a bar, or stay in and take advantage of the room service (during limited hours). Quench your thirst with your favorite drink at the poolside bar. A complimentary buffet breakfast is served daily from 7 AM to 11 AM.

Business, Other Amenities
Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks and gloves available
Hand sanitizer provided
Individually-wrapped food options available for breakfast
This information is provided by our partners.

At a glance

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Children

  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Property amenities

Beach

  • On the beach
  • Beach umbrellas
  • Beach towels

Pool/Spa

  • Umbrellas

Internet

  • Free WiFi

Parking and transportation

  • No onsite parking available

Dining

  • Snack bar/deli
  • Room service available

Bedrooms

  • Bed sheets provided

Bathrooms

  • Bathtub or shower
  • Towels provided
  • Hair dryer
  • Soap
  • Toilet paper
  • Shampoo
  • Bathrobes

Entertainment

  • LED TV with digital service
  • Streaming services

Outdoor areas

  • Balcony
  • Rooftop terrace
  • Terrace

Work spaces

  • Desk

Climate control

  • Air conditioning
  • Ceiling fan

Pets

  • No pets or service animals

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Pool hoist on site
  • Soundproofing
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (with limits)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible public washroom
  • Smoke-free property

Services and conveniences

  • Concierge services
  • Tour/ticket assistance
  • Daily housekeeping
  • Electrical adapters/chargers
  • Iron/ironing board
  • Luggage storage
  • Blackout drapes/curtains
  • Laptop-compatible safe
  • 24-hour front desk

Location highlights

  • Near the ocean
  • On the waterfront

Safety features

  • Fire extinguisher
  • First aid kit
  • Security system
  • Smoke detector

Fees & policies

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.

Policies

Construction is underway at a neighboring building and there may be noise disturbance from the construction work.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property accepts credit cards, debit cards and cash.

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Also known as

Carmen Hotel Playa del Carmen
Carmen Hotel
Carmen Playa del Carmen

Overall score and ratings

8.2

Very good

8.8/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

8.3/10

Property conditions & facilities

7.4/10

Eco-friendliness

4/10 Fair

I had a bad experience we found poop in the sheets
Elias, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Friendly staff. Wonderful rooftop pool with a bar and great music. Food from the onsite restaurant is wonderful! We ate there almost everyday at some point. Waking up to the sound of surf is amazing. Close to everything , but just far away enough from 5th Ave.
Roland, 14-night romance trip
Verified Expedia guest review

10/10 Exceptional

The place was clean and on the beach near shopping and lots of great restaurants
Catherine, 6-night romance trip
Verified Expedia guest review

10/10 Exceptional

Everything was perfect! The view from my room was amazing! the staff is really helpful and friendly. The restaurant was closed but the give us a voucher to the breakfast place Madrez and we love it. The beast breakfast ever. Thank you so much.
Patricia, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

A nice modern hotel that is literally right on the water. Friendly and helpful staff at the front desk.
Michael, 9-night trip
Verified Expedia guest review

10/10 Exceptional

If you want to be well taken care of by staff this is the place to stay. Sad the restaurant was only open for breakfast but staff were great and offered to help us use Uber eats!
Diane, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

The staff was amazing doing anything and everything they could to make our stay awesome. The room was amazing with a rain shower. All of the amenities were awesome from the breakfast in the morning to the all day pool party on the roof. The view was amazing from the room for sun rises and the roof for sunset. The Hotel is as unique as its name.
Rudolph, 4-night romance trip
Verified Expedia guest review

2/10 Poor

This is not what I booked and there was no gold member benefit given
MUHAMMAD, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

The staff.is great. Omar speaks perfect English. The rooms are very cool and unique. The only thing I did not like was that breakfast was at 8 and they didn't start until 8:30. We had somewhere to be at 9:30. Also, the clean our room and the used to much soap that the floor was slippery for a while .
Anthony, 2-night romance trip
Verified Expedia guest review

10/10 Exceptional

Kristtina, 2-night trip
Verified Expedia guest review