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Hilton Tulum Riviera Maya All-Inclusive Resort

Photo gallery for Hilton Tulum Riviera Maya All-Inclusive Resort

8 outdoor pools, pool cabanas (surcharge), pool umbrellas
On the beach, white sand, beach cabanas, sun-loungers
8 outdoor pools, pool cabanas (surcharge), pool umbrellas
8 outdoor pools, pool cabanas (surcharge), pool umbrellas
8 outdoor pools, pool cabanas (surcharge), pool umbrellas

Overview of Hilton Tulum Riviera Maya All-Inclusive Resort

Hilton Tulum Riviera Maya All-Inclusive Resort

4.5-star property
Tulum beachfront property with 9 restaurants, spa

8.6/10 Fabulous

325 verified Hotels.com guest reviews

Popular amenities

  • Free breakfast
  • Free parking
  • Pool
  • Free WiFi
  • Non-smoking
  • Air conditioning
Map
Carretera Cancun Tulum 307, Tulum, QROO, 77774

Room options

About this area

What's nearby

  • On the beach
  • Xel-Há Park - 37 min walk
  • Akumal Beach - 45 min walk
  • Dos Ojos Cenote - 108 min drive
  • Tulum National Park - 15 min drive
  • Tulum Mayan Ruins - 23 min drive
  • Gran Cenote - 31 min drive
  • Playa Paraiso - 39 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 84 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 28.5 miles/45.8 km

Restaurants

  • Mikado - 7 min drive
  • Portofino - 7 min drive
  • Beached Bikini Bar and Grill - 7 min drive
  • La Palapa - 7 min drive
  • Cosme's Taqueria - 7 min drive
Map

About this property

Hilton Tulum Riviera Maya All-Inclusive Resort

At Hilton Tulum Riviera Maya All-Inclusive Resort, you can spend time at the beach enjoying cabanas, beach umbrellas and sunloungers, plus you'll only be within a 10-minute drive of Akumal Beach. 8 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, facials and body treatments. Noriku, one of 9 restaurants, serves Asian cuisine and is open for dinner. Other highlights at this luxurious property include 3 beach bars, a free kid's club and a children's pool.

All-inclusive

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Languages

English, Spanish

Cleaning and safety practices

This information is provided by our partners.

At a glance

Hotel size

  • 735 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in time from 3:00 PM until anytime
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Children stay free when occupying the parent or guardian's room, using existing bedding
  • No cots (infant beds)
  • Babysitting*
  • Supervised childcare*
  • Free children's club

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas

Parking

  • Free uncovered on-site valet parking
  • Wheelchair-accessible parking and van parking on site

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free full breakfast each morning 7:00 AM–11:30 AM
  • 9 restaurants
  • 3 bars/lounges
  • 3 beach bars
  • 3 poolside bars
  • Coffee shop
  • Free daily reception
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)
  • Free children's club
  • Children's pool
  • Supervised childcare (surcharge)

What to do

  • On the beach
  • Shopping

Working away

  • Business centre
  • 7 meeting rooms
  • Computer station
  • Co-working spaces

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Beach cabanas (surcharge)
  • Pool cabanas (surcharge)
  • Beach sunloungers
  • Beach towels
  • Beach umbrellas
  • Pool umbrellas

Facilities

  • 12 buildings/towers
  • Built in 2022
  • Safe-deposit box at front desk
  • 8 outdoor pools
  • Full-service spa
  • Massage/treatment rooms

Accessibility

  • Lift
  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • Roll-in shower (selected rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible restaurant
  • Handrails in hallways
  • Closed-captioned TV
  • Well-lit path to entrance
  • Step-free path to entrance

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • 65-inch Smart TV
  • Premium digital channels

Home comfort

  • Air conditioning
  • Free stocked minibar
  • Coffee/tea maker
  • Children's dressing gowns

Sleep well

  • Blackout curtains
  • Premium bedding

What to enjoy

  • Furnished balcony/patio
  • Fireplace
  • Individually furnished and decorated

Freshen up

  • Private bathroom
  • Soap and shampoo
  • Hairdryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free local calls
  • Desk chair

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Access via exterior corridors
  • Shared accommodations
  • Mobile key entry
  • Restaurant dining guide

Special features

All-inclusive

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Spa

The on-site spa has 13 treatment rooms and outdoor treatment areas. Services include deep-tissue massages, facials and body treatments. The spa is equipped with a sauna, a spa tub and a steam room. The spa is open daily.

Dining

Noriku – Overlooking the ocean, this fine-dining restaurant specialises in Asian cuisine and only serves dinner. Guests can enjoy drinks at the bar. Reservations are required.
Auma – Overlooking the ocean, this steakhouse specialises in regional cuisine and only serves dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
Maxal – Overlooking the ocean, this family restaurant specialises in Mexican cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
La Luce – Overlooking the ocean, this family restaurant specialises in Italian cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
Chiringuito Sea Salt – This beachfront seafood restaurant specialises in Mexican cuisine and serves lunch, dinner and light fare. Guests can enjoy drinks at the bar. Open daily.

Fees & policies

Children & extra beds

  • Supervised childcare is available for an extra charge
  • Babysitting is available for an extra charge

Hygiene & cleanliness

This property advises that guest safety measures are currently in place.

Guests can access their rooms with a mobile device.

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

This property accepts credit cards. Cash is not accepted.

Frequently asked questions

Does Hilton Tulum Riviera Maya All-Inclusive Resort offer free cancellation for a full refund?
Yes, Hilton Tulum Riviera Maya All-Inclusive Resort does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Hilton Tulum Riviera Maya All-Inclusive Resort?
As of 31 January 2023, prices found for a 1-night stay for 2 adults at Hilton Tulum Riviera Maya All-Inclusive Resort on 24 February 2023 start from S$598, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Is there a pool at Hilton Tulum Riviera Maya All-Inclusive Resort?
Yes, there are 8 outdoor pools and a children's pool.
Are pets allowed at Hilton Tulum Riviera Maya All-Inclusive Resort?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Hilton Tulum Riviera Maya All-Inclusive Resort?
Yes, there's free valet parking.
What are the check-in and check-out times at Hilton Tulum Riviera Maya All-Inclusive Resort?
You can check in from 3:00 PM - anytime. Check-out time is noon.
What is there to do at Hilton Tulum Riviera Maya All-Inclusive Resort and nearby?
Hilton Tulum Riviera Maya All-Inclusive Resort has 3 poolside bars and 3 beach bars, as well as a spa and beach cabanas.
Are there restaurants at or near Hilton Tulum Riviera Maya All-Inclusive Resort?
Yes, there are 9 on-site restaurants, featuring beachfront dining, Asian cuisine and ocean views. Nearby restaurants include Beached Bikini Bar and Grill (2.2 mi), La Palapa (3.1 mi) and Portofino (3.7 mi).
Does Hilton Tulum Riviera Maya All-Inclusive Resort have any outdoor private spaces?
Yes, every room features a furnished balcony or patio.
What's the area around Hilton Tulum Riviera Maya All-Inclusive Resort like?
Hilton Tulum Riviera Maya All-Inclusive Resort is located a short 1-minute walk from Xcacel Beach.

Reviews

8.6

Fabulous

9.4/10

Cleanliness

8.9/10

Staff & service

8.6/10

Amenities

9.3/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Very good

John, 4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Everything you want in a resort!
Amazing resort from the start to the end. The grand entrance of the lobby is breath taking when you first arrive. The rooms are well equipped, and offer great views. We had to pay extra for an upper floor with an even better view, but it was worth it. If there is a down side, it would be the beaches. They are beautiful but not very accessible.
Justin, 1-night trip
Verified Hotels.com guest review

6/10 Good

Disappointing
Great location, very
Feroz, 6-night family trip
Verified Hotels.com guest review

8/10 Very good

All Inclusive but Bad Food
A newly created property opened in 2022, with first season being experienced, it has many areas that will need upgrade like english speaking housekeeping staff, chefs, guest relation desk , etc. Food is very average and needs lots of work to be done especially in Dinner restaurant where you need reservations for dining. Only Maxel restaurant serving Mexican food was good. Asian and French food serving restaurant was way below average. Beach is not walkable at all except few yards of intermittent areas where sand is clear for walking else whole beach side is completely rocky. A 40 minute drive from Tulum happening beach area so you need a car to explore Tulum. This place is close to many Cenote that are worth visiting.
Shree, 8-night family trip
Verified Hotels.com guest review

8/10 Very good

I LOVE THE PLACE BUT THE STUFF IN THE ITALIAN RESTAURANT WASN'T NICE THE RESTAURANT WAS EMPTY AND HE WON'T LET US IN BECAUSE WE DIDN'T HAVE RESOVATION!!!!! VERY DESPOINT IT AND WON'T GO AGAIN BECAUSE OF HIM!!! THANKS.
DAVID, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Fantastic Hotel, Beautiful!
Edward J, 7-night family trip
Verified Expedia guest review

8/10 Very good

Check in was a bit of a hassle, the front desk did not find my reservation and had us wait at the gate until I finally called reservations and had them call the gate to let me in. The hotel is fairly new so the staff is not really familiar with the facilities and locations of some of the areas (i.e beach access, restrooms). Overall nice signature restaurant selections, really like the design and aesthetic and it is a great hotel for families- children amenities are top-notch.
Ana Paula, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Great
Carlos, 4-night romance trip
Verified Travelocity guest review

10/10 Exceptional

Nice and quiet
Brandi, 7-night family trip
Verified Expedia guest review

10/10 Exceptional

Daine, 1-night trip
Verified Expedia guest review