Guests
All properties in Cancun, Quintana Roo, Mexico

The Westin Lagunamar Ocean Resort Villas & Spa, Cancun

Zona Hotelera beachfront resort with 2 restaurants and spa

  • Free WiFi and free parking
From
S$325

Image gallery

  • Poolside Bar
  • Poolside Bar
  • Pool
  • Outdoor Spa Tub
  • Poolside Bar
Poolside Bar. Image 1 of 41.
1 / 41Poolside Bar
KM. 12.5 Blvd Kukulcan, Cancun, 77500, QROO, Mexico
9.0.Superb.
  • Super clean. Super friendly. Super service. And absolutely BEAUTIFUL!!!

    Aug 23, 2021

  • Our check-in process took much longer than any other hotels, each member

    Aug 19, 2021

See all 527 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Social distancing measures are in place
  • Guests are provided with free hand sanitizer

Guests rated location

Walkable
Shopping
Safe
Dining options
Convenient
  • Free WiFi
  • Free parking
  • Pool
  • Bathtub
  • Non-smoking
  • Gym

Property highlights

Main amenities

  • 580 smoke-free guestrooms
  • On the beach
  • 2 restaurants and bar/lounge
  • Full-service spa
  • 4 outdoor pools and 4 spa tubs
  • Breakfast available

Feel at home

  • Free cribs/infant beds
  • Children's pool
  • Children's club (surcharge)
  • Supervised childcare/activities (surcharge)
  • Sofa bed
  • Cookware, dishware, and utensils

What’s around

  • In Zona Hotelera
  • Cancun Interactive Aquarium - 1 min walk
  • Tequila Museum - 1 min walk
  • Costa Occidental de Isla Mujeres National Park - 1 min walk
  • Marlin Beach - 2 min walk
  • Yamil Lu'um Archaeological Zone - 3 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Studio, 1 Queen Bed, Balcony, Ocean View
  • Villa, 1 Bedroom, Non Smoking, Ocean View
  • Villa, 2 Bedrooms, Balcony, Ocean View (SW-M)
  • Studio, 1 Queen Bed, Balcony, Oceanfront (SW-M)
  • Villa, 1 Bedroom, Non Smoking, Oceanfront (SW-M)
  • Villa, 2 Bedrooms, Balcony, Oceanfront (SW-M)

What’s around

Landmarks

  • In Zona Hotelera
  • Cancun Interactive Aquarium - 1 min walk
  • Tequila Museum - 1 min walk
  • Costa Occidental de Isla Mujeres National Park - 1 min walk
  • Marlin Beach - 2 min walk
  • Yamil Lu'um Archaeological Zone - 3 min walk
  • La Isla Shopping Mall - 3 min walk
  • Isla Dorada - 4 min walk
  • Kukulcan Plaza Shopping Mall - 10 min walk
  • Luxury Avenue Shopping Mall - 12 min walk
  • Chac Mool Beach - 20 min walk

Getting around

  • Cancun Intl. Airport (CUN) - 23 min drive
map
See on map
KM. 12.5 Blvd Kukulcan, Cancun, 77500, QROO, Mexico

At a glance

Hotel size

  • This hotel has 580 rooms
  • This hotel is arranged over 8 floors

Arriving/leaving

  • Check-in time 4:00 PM-anytime
  • Check-out time is 10 AM

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Children

  • Children's club*

Pets

  • Pets not allowed (service animals welcome)

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Free onsite valet parking
  • Wheelchair-accessible parking on site

Other information

  • Smoke-free property
*See fees & policies for additional details or extra charges

In the hotel

Taking the kids?

  • Children's club (surcharge)
  • Supervised childcare/activities (surcharge)

Food and drink

  • Buffet breakfast daily (surcharge)
  • 2 restaurants
  • Bar/lounge
  • Coffee shop/café
  • Snack bar/deli
  • Swim-up bar
  • Room service (during limited hours)
  • Barbecue grills

Things to do

  • Basketball on site
  • Miniature golf on site
  • Volleyball on site
  • Golf lessons available nearby
  • Golfing nearby
  • Parasailing nearby
  • Scuba diving nearby
  • Snorkeling nearby
  • Surfing/boogie boarding nearby
  • Water skiing nearby

Working away

  • Business center
  • Conference space
  • Conference space size (feet) - 608
  • Conference space size (meters) - 56
  • One meeting room

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff

Facilities

  • Number of buildings/towers - 1
  • Year Built - 2007
  • Elevator
  • ATM/banking
  • Garden
  • Terrace

Accessibility

  • Braille or raised signage
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Assistive listening devices in meeting rooms
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Closed captioned TV
  • Lowered electrical outlets in bathroom
  • Lowered peephole/view port in door
  • Lowered locks/deadbolt
  • Height-adjustable showerhead
  • Grab bar - near toilet
  • Transfer shower
  • Visual fire alarm

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Ceiling fan
  • Coffee/tea maker
  • Bathrobes
  • Iron/ironing board
  • Washer/dryer

Sleep well

  • Blackout drapes/curtains
  • Sofa bed
  • Sofa bed size double
  • Premium bedding

Things to enjoy

  • In-room massage available
  • Balcony

Freshen up

  • Private bathroom
  • Jetted bathtub
  • Free toiletries
  • Hair dryer

Be entertained

  • LCD TV
  • Cable TV channels
  • DVD player

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Refrigerator
  • Microwave
  • Stovetop
  • Cookware, dishware, and utensils
  • Dishwasher

More

  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Heavenly Spa by Westin has 10 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna and a spa tub.

The spa is open daily.

Dining

Oceano - Overlooking the ocean and garden, this restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).

Viento - This beachfront restaurant specializes in regional cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.

Duna Sports Bar - Overlooking the pool, this bar specializes in American cuisine and serves lunch, dinner, and light fare. Guests can enjoy alfresco dining (weather permitting). Happy hour is offered. Open daily.

Tierra Market - Onsite café. Open daily.

Recreation

On Site

  • Outdoor tennis courts -
  • Tennis on site
  • Basketball on site
  • Miniature golf on site
  • Volleyball on site

Nearby

  • Golf lessons available nearby
  • Golfing nearby
  • Parasailing nearby
  • Scuba diving nearby
  • Snorkeling nearby
  • Surfing/boogie boarding nearby
  • Water skiing nearby

Awards and affiliations

Green / Sustainable Property
This property participates in Green Key Eco-Rating Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Mandatory feesPay at property

You'll be asked to pay the following charges at check-in or check-out:

  • A tax is imposed by the city: MXN 26.89 per accommodation, per night

Optional extras

  • Buffet breakfast is offered for an extra charge of MXN 420.00 per person (approximately)

Children & extra bedsPay at property

  • Childcare is available for an extra charge
  • Children's club access is available for an extra charge

PetsPay at property

  • Service animals exempt from fees

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; masks are required in public areas.

Contactless check-out is available.

On-site antigen/rapid COVID-19 testing is available for a fee; reservations are required for on-site testing.

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts Visa, Mastercard, American Express, Diners Club, debit cards and cash.

Also known as

  • Cancun Lagunamar
  • Westin Villas Cancun
  • The Westin Lagunamar Ocean Resort Villas Cancun
  • The Westin Lagunamar Ocean Resort Villas Cancun
  • The Westin Lagunamar Ocean Resort Villas & Spa, Cancun Resort
  • The Westin Lagunamar Ocean Resort Villas & Spa, Cancun Cancun
  • Cancun Lagunamar Westin
  • Cancun Westin Villas
  • Westin Lagunamar Cancun Resort
  • Westin Lagunamar Ocean Resort Villas
  • Westin Lagunamar Ocean Resort Villas Cancun
  • Westin Lagunamar Ocean Villas
  • Westin Lagunamar Ocean Villas Cancun
  • Westin Ocean Resort Cancun

*See fees & policies for additional details or extra charges

FAQs

  • Yes, The Westin Lagunamar Ocean Resort Villas & Spa, Cancun does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that onsite COVID-19 testing (Antigen/Rapid screening) is available for a fee. Furthermore, disinfectant is used to clean the property, guests are provided with hand sanitizer, and social distancing measures are in place. Please note that this information has been provided by our partners.
  • Yes, there's free self and valet parking.
  • Yes, there are 4 outdoor pools and a children's pool.
  • Sorry, pets aren't allowed, but service animals are welcome.
  • You can check in from 4:00 PM - anytime. Check-out time is 10 AM. Contactless check-out is available.
  • Yes, there are 2 onsite restaurants, featuring alfresco dining, Mexican cuisine, and garden views. Nearby restaurants include El Fish Fritanga (6-min walk), Ruth's Chris Steak House (9-min walk), and Cenacolo (9-min walk).
  • No, this resort doesn't have a casino, but Royal Yak Casino and Sports Book (13-min drive) and Caliente Casino (15-min drive) are both nearby.
  • Practice your swing on the tennis courts. Additional recreation onsite includes basketball and volleyball. Indulge in a treatment at the spa and soothe your senses in one of the 4 spa tubs. The Westin Lagunamar Ocean Resort Villas & Spa, Cancun also has 4 outdoor pools and a 24-hour fitness center, as well as a garden.
9.0.Superb.
  • 10.0.Exceptional

    Absolutely wonderful! Great staff! Very clean! Great pool, great service!

    Lisa, 7 night trip, Aug 17, 2021

    Verified Hotels.com guest review

  • 8.0.Very good

    We had a nice and comfortable stay, however be aware that service is reduced with reference to covid (e.g. no housekeeping).

    Georgina, 5 night family trip, Aug 16, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Will be back!

    We had an amazing stay at this resort. Very upscale and exactly what we were looking for. The staff is incredible!

    1 night business trip, Jul 20, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Great hotel

    This hotel was beautiful! We loved the lifeguards on duty at the beach however do wish there was more signage about swimming after they leave. (We had a little scare in the ocean.) We arrived at 2:00 and they held our luggage for us so we could start enjoying the ocean however at 5:30 we had to contact them to see if our room was ready and they had forgotten to let us know. Everything was very clean and the wait staff was great, although the restaurant food wasn't very "authentic Mexican" and really overpriced. We ate at all three restaurants on-site and the menu was the same exact menu at two of them. Our room was extremely far away from one and they made one of the guys in our party go back and get his shirt. (even though my daughter was wearing a swimsuit top) The views were amazing-the pool options and abundance of lounge chairs by the pool and the beach were great. We had an adjoining rooms-each with a fully stocked kitchen, whirlpool baths, balconies, and washer and dryer. (including detergent) We do wish each room could have come with a few bottles of water because we had to go find some immediately-forgetting we couldn't drink the water.

    2 night family trip, Jul 16, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Security cleaniness close to shopping malls

    4 night romance trip, Jul 10, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Amazing

    Everything about our stay was amazing.

    Kristina, 3 night family trip, Jul 3, 2021

    Verified Hotels.com guest review

  • 8.0.Very good

    Nice property, some issues

    This hotel is really big, yet the 4 huge pools help it seem less crowded. My room had a full kitchen & dishes. The Tierra Market sold American-type food for snacking or cooking & also had deli sandwiches & Starbucks drinks. The good: right on a beautiful beach, nice rooms for longer stays, the Market, the amazingly-friendly & helpful bellhops. The bad: check in took almost 90 minutes even though only 2 people were ahead of me (with 2 employees working at 7 PM, they consistently took 30+ minutes to check in each guest. The family behind me ended up ordering pizza to feed their 2 kids while still in line.), the thermostats are master-controlled to not accept temperatures below 68 degrees Fahrenheit, the shower leaked water all over the bathroom floor, and the staff could have been a little more accommodating. In particular, when I called at 9:59 PM to order room service (which the post-COVID restrictions, updated digital menu they provided said was available until 10:30 PM), I was placed on hold for a minute, then an employee came back & said room service was no longer available. I pointed out that their menu said it was through 10:30, he said that was wrong, that it was only until 10. I said, “but it’s 10:00 now, and I called before it was 10 & you guys put me on hold,” and he just said “sorry, it’s no longer available.” That was an absolute failure in a customer service opportunity, and was both surprising & disappointing, coming from a 4-star Marriott property.

    Erin, 1 night trip, Jul 1, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Some of the amenities were closed due to covid but overall great experience!

    4 night family trip, Jun 27, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Fantastic resort! Great stuff and super clean!

    6 night family trip, Jun 26, 2021

    Verified Travelocity guest review

  • 10.0.Exceptional

    Very clean and beautiful, the staff was very cordial. They take care of you and would stay again!

    3 night family trip, Jun 24, 2021

    Verified Expedia guest review

See all 527 reviews