JM Marvel Hotel & Spa - Hanoi

This hotel is great. They go the extra mile to help and serve you. Fiona is the best. She is beyond helpful. If you get to interact with her, you will not be disappointed.

Front desk staff, esp Lucy, personifies the gentle and friendly Vietnamese culture. Boutique hotel within 10 to 15 mins walk to most sights and restaurants in old and French quarters. Room is small but comfortable and clean but since there are so many activities it’s perfectly fine. Most important is aircon is powerful and WiFi works well. Will consider staying again if back in Hanoi.

The service was impeccable. The staff was very helpful and attentive. We were always greeted with a smile and a cheerful hello. The hotel is conveniently located although we could hear the traffic noise from our room. Overall, we would stay at JM Marvel should we visit Hanoi again. Highly recommended.

The best services that I had experienced so far. The staffs go for extra miles to give very professional services. I highly recommend to stay in this hotel

Very pleasent staff who were very eager to be of help.

The service at this hotel was outstanding! From the welcome tea to all of the assistance that was provided, the stay was excellent. The location is great - right in Okd Wuarter, and the staff does everything they can to make sure you have a great stay. The breakfast each morning was excellent and the roof top bar was nice as well. We also used the spa below the hotel which was also great! The beds were extremely comfortable. I highly recommend this hotel to anyone traveling to Hanoi. Thanks Anna and staff!

We had an amazing stay at JM Marvel! The hotel is beautifully designed, I love the Parisian and classic design very much, and I think this hotel has set the bar for boutique hotel really high. The room is reasonably-sized, clean, comfortable and nicely designed. The staff are genuinely friendly, polite and professional, thumbs up for their excellence service! Breakfast was really good, with good selections of ala-carte and buffet menu. I truly enjoyed my stay at the hotel and will definitely choose to stay there again!

We returned to this hotel after our 3 day cruise on Halong Bay which was booked by the wonderful staff at JM Marvel. They welcomed us back so warmly, upgrading us to a suite with a balcony and with rose petals on the bed spelling "Welcome Home"! Such a nice touch. The staff are amazing and so attentive to making your stay perfect. Also enjoyed the breakfast and the roof top bar. You must stay here on your trip to Hanoi. We will definitely stay here again on our next visit to this wonderful city!

Good price and high quality services. The staffs were so friendly and professional.

Due to changed travel restrictions on foreigners entering Vietnam, I wasn’t allowed into the country so didn’t get to see the hotel. I was meeting my girlfriend at the hotel who had checked in for the first night but then left early in the morning after one night to meet me at the airport. We didn’t use the remaining 4 nights on our booking however, the hotel were very happy to keep our money for the rest of the stay- very disappointing customer service.