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Hanoi Emerald Waters Hotel & Spa

4.0 star property
Luxury hotel with spa, near Hoan Kiem Lake

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hanoi Emerald Waters Hotel & Spa

Minibar, in-room safe, individually decorated, desk
Land view from property
Balcony view
Lobby sitting area
Terrace/patio

Reviews

9.6 out of 10

Exceptional

Popular amenities

  • Bar
  • Connecting rooms available
  • Airport transfer
  • Spa
  • Air conditioning
  • Laundry facilities
Main amenities
  • Daily housekeeping
  • Restaurants and bar/lounge
  • Full-service spa
  • Breakfast available
  • 24-hour room service
  • Massage/treatment rooms
  • Airport shuttle
  • 24-hour front desk
  • Coffee/tea in a common area
  • Library
  • Reception fireplace
  • Front desk safe
For families
  • Children stay free
  • Cots/infant beds (surcharge)
  • Connecting/adjoining rooms available
  • Private bathroom
  • Television
  • Daily housekeeping

Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for Suite, Balcony

Balcony view

Suite, Balcony

Highlights

Balcony
Garden
Soundproofed
Individually decorated
Fireplace
Air conditioning
Connecting rooms available
Flat-screen TV
  • 55 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Family Room

Minibar, in-room safe, individually decorated, desk

Deluxe Family Room

Highlights

Soundproofed
Individually decorated
Fireplace
Air conditioning
Connecting rooms available
Flat-screen TV
Memory foam bed
Premium bedding
  • 41 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Honeymoon Suite, City View

Minibar, in-room safe, individually decorated, desk

Honeymoon Suite, City View

Highlights

Balcony
Soundproofed
Individually decorated
Fireplace
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
  • 35 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Twin Room

Minibar, in-room safe, individually decorated, desk

Junior Twin Room

Highlights

Soundproofed
Individually decorated
Fireplace
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Pillow-top bed
  • 28 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Family Room, City View

Minibar, in-room safe, individually decorated, desk

Family Room, City View

Highlights

Soundproofed
Individually decorated
Fireplace
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Pillow-top bed
  • 40 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Deluxe Twin Room

Minibar, in-room safe, individually decorated, desk

Deluxe Twin Room

Highlights

Soundproofed
Individually decorated
Fireplace
Air conditioning
Connecting rooms available
Flat-screen TV
Spring-water bath
Rainfall showerhead
  • 28.0 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Family Quadruple Room

Minibar, in-room safe, individually decorated, desk

Family Quadruple Room

Highlights

Soundproofed
Individually decorated
Fireplace
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Pillow-top bed
  • 60 sq m
  • Sleeps 5
  • 1 Double Bed and 2 Single Beds

View all photos for Junior Double Room

Minibar, in-room safe, individually decorated, desk

Junior Double Room

Highlights

Soundproofed
Individually decorated
Fireplace
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Pillow-top bed
  • 28 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Double Room

Minibar, in-room safe, individually decorated, desk

Deluxe Double Room

Highlights

Soundproofed
Individually decorated
Fireplace
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Pillow-top bed
  • 25 sq m
  • Sleeps 3
  • 1 Double Bed

Similar properties

Lobby sitting area

Hanoi Royal Palace Hotel 2

Free breakfast
Spa
Airport transfer
Parking available
9.8 out of 10, Exceptional, (3097)
The price is S$107
includes taxes & fees
10 Jan - 11 January 2025
Hanoi Royal Palace Hotel 2
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About the area

Map
No. 47 Lo Su Street, Hoan Kiem District, Hanoi, 10000

What's nearby

  • Thang Long Water Puppet Theatre - 3 min walk - 0.3 km
  • Hoan Kiem Lake - 3 min walk - 0.3 km
  • Hanoi Old Town Night Market - 8 min walk - 0.7 km
  • Hanoi Opera House - 11 min walk - 1.0 km
  • St. Joseph's Cathedral of Hanoi - 12 min walk - 1.0 km

Getting around

  • Hanoi (HAN-Noi Bai Intl.) - 38 min drive
  • Hanoi Long Bien Station - 5 min drive
  • Hanoi Gia Lam Station - 15 min drive
  • Hanoi Railway Station - 24 min walk
  • Airport shuttle (surcharge)

Restaurants

  • ‪Bánh Mì Bà Dần - ‬1 min walk
  • ‪Bánh Xèo Zòn - Lò Sũ - ‬1 min walk
  • ‪Mì, Phở Xào, Cơm Rang - Lò Sũ - ‬1 min walk
  • ‪Food Corner - ‬1 min walk
  • ‪Namaste Hanoi - ‬1 min walk

About this property

Hanoi Emerald Waters Hotel & Spa

Hanoi Emerald Waters Hotel & Spa offers a great location, putting you within a short 10-minute walk of Hoan Kiem Lake and Hanoi Old Town Night Market. You can visit the spa to indulge in deep-tissue massages, body wraps or aromatherapy, and international cuisine is served at Salmon Run, which is open for breakfast, lunch and dinner. Other highlights at this luxurious hotel include a bar/lounge and a snack bar/deli. Fellow travellers say good things about the helpful staff and overall property condition.

Languages

English, Vietnamese

At a glance

Hotel size

  • 50 rooms
  • Arranged over 10 floors

Arriving/Leaving

  • Check-in time starts at 2:00 PM
  • Express check-in available
  • Minimum check-in age – 16
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 16
  • Minimum Spring Break check-in age is 16

Children

  • One child (5 years old and younger) stays free when occupying the parent or guardian's room using existing bedding

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi and wired internet access in public areas
  • Free WiFi and wired internet access in rooms

Parking

  • No on-site parking

Transfers

  • Airport shuttle on request (available 24 hours a day)*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–10:00 AM
  • Restaurant
  • Bar/lounge
  • Coffee/tea in a common area
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Luggage storage
  • Porter/bellhop
  • Bike hire

Facilities

  • 1 building/tower
  • Built in 2016
  • Safe-deposit box at front desk
  • Library
  • Fireplace in reception
  • Full-service spa
  • Massage/treatment rooms
  • Art Deco architecture

Accessibility

  • Lift
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Accessible airport shuttle

Room amenities

Be entertained

  • 32-inch flat-screen TV
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Dressing gowns
  • Iron/ironing board (on request)

Sleep well

  • Soundproofed rooms
  • Cot/infant bed (surcharge)

What to enjoy

  • Fireplace
  • Individually decorated

Freshen up

  • Private bathroom
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi and wired internet
  • Free local calls
  • Electrical adapters/chargers

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Access via exterior corridors

Special features

Spa

EF Massage & Spa has 2 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 12 years old are not allowed in the spa.

Dining

Salmon Run – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. Happy hour is offered. Reservations are required.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately VND 230000 per person
  • Airport shuttle service is offered for an extra charge of VND 432000 per vehicle (one-way. Maximum occupancy 3)

Children & extra beds

  • Cots/infant beds are available for VND 10.0 per night
  • Airport shuttle service for children up to age 12 costs VND 432000 (one-way)

Pool, spa, & gym (if applicable)

  • Guests under 12 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing that there's a fire extinguisher, a security system and a first aid kit on-site.
This property accepts credit cards. Cash is not accepted.

Also known as

Emerald Waters Hotel
Hanoi Emerald Waters
Hanoi Emerald Waters Hotel
Hanoi Emerald Waters & Hanoi
Hanoi Emerald Waters Hotel & Spa Hotel
Hanoi Emerald Waters Hotel & Spa Hanoi
Hanoi Emerald Waters Hotel & Spa Hotel Hanoi

Frequently asked questions

Does Hanoi Emerald Waters Hotel & Spa offer free cancellation for a full refund?
Yes, Hanoi Emerald Waters Hotel & Spa does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Hanoi Emerald Waters Hotel & Spa?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Hanoi Emerald Waters Hotel & Spa?
Sorry, there's no on-site parking at Hanoi Emerald Waters Hotel & Spa.
Is an airport shuttle service offered by Hanoi Emerald Waters Hotel & Spa?
Yes, an airport shuttle is available. The charge is VND 432000 per vehicle one-way.
What are the check-in and check-out times at Hanoi Emerald Waters Hotel & Spa?
You can check in starting at 2:00 PM. Check-out time is noon. Express check-in is available.
What is there to do at Hanoi Emerald Waters Hotel & Spa and nearby?
Hanoi Emerald Waters Hotel & Spa has a spa.
Are there restaurants at or near Hanoi Emerald Waters Hotel & Spa?
Yes, Salmon Run offers international cuisine.
What's the area around Hanoi Emerald Waters Hotel & Spa like?
Hanoi Emerald Waters Hotel & Spa is a short 3-minute walk from Hoan Kiem Lake and 8 minutes' walk from Hanoi Old Town Night Market.

Hanoi Emerald Waters Hotel & Spa Reviews

Reviews

9.6

Exceptional

9.6/10

Cleanliness

9.8/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Exceptional

Zoey, the Manager, was so so nice which made a world of difference when checking in. Convenient location and great French restaurant, Colette Wine Bar, across the street.
David, 3-night trip with friends
Verified Orbitz guest review

10/10 Exceptional

all staff are very hospitable
Estel Eve, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

Ming, 1-night trip
Verified Expedia guest review

10/10 Exceptional

The staff were great, professional, and friendly. The room was spacious and clean. Breakfast was a mixed of Asian and western food. This hotel is in the Old Quarter and there are so many restaurants close by. We walked to the lake, train street, and restaurants. One of the staff named Zoey helped us booked tours too. We highly recommend this hotel. We enjoyed our stay.
Ming, 2-night romance trip
Verified Expedia guest review

10/10 Exceptional

Friendly staffs
Helen, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

staff so professional and welcoming. everything was clear. breakfast spread is good. area very convenient to walk. room is clean as well
Jeris Ling Yi, 2-night romance trip
Verified Expedia guest review

10/10 Exceptional

Comfortable, clean and perfect location
The staff was wonderful- friendly and helpful. My room was spacious and had a wonderful chaise lounge that I enjoyed using instead of the bed in the morning/evening. The location was perfect- just minutes from Hoan Kiem Lake and easily walkable to other attractions. The only negative was that there was no window to outside, so the room was extremely dark when no lights were on. Overall, though, it was a wonderful stay and I wish I had more time in Hanoi.
2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Good hotel & good manager
DY, 1-night trip
Verified Hotels.com guest review

8/10 Very good

would recommend
the junior twin room is spacious and comfy and quiet at the back of the hotel. the family room has a balcony and comfy king bed but bathroom much much smaller than junior twin room, feel cramped. plus quite noisy by the elevator luckily has a sound proofed door which helps a little. rooms need new wallpapers and paint. drains in shower drain extremely slow. hot water supply is sufficient. enough choices for breakfast. walking distance to the famous lake and surrounding attractions. all staffs work very hard and efficient, very helpful, pleasant and caring. Zoe and Kim offered better price for our extended stay and airport transfer. Zoe assisted us to reserve dinning table. thank you for your hospitality and we enjoyed so much of our stay. would like to come back.
1-night trip
Verified Hotels.com guest review

10/10 Exceptional

jenny, 1-night trip
Verified Expedia guest review

10/10 Exceptional

The staff went above and beyond to help you. The hotel was walking distance to all the major attractions. The breakfast was great as well as the in house tour operator which I booked all my tours with.
SURINDER, 7-night trip
Verified Expedia guest review

8/10 Very good

Very hospitable staff.
5-night trip
Verified Hotels.com guest review

10/10 Exceptional

Yow Teck, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Lorraine, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Lovely hotel and amazing staff.
John, 4-night trip
Verified Expedia guest review

10/10 Exceptional

The hotel staff were very friendly and made us feel warm and welcome. They are very happy to provide travel shopping and food advice. The breakfast is rich in variety and great value for money.
Chai HOoi, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Had the best stay, room was excellent, balcony was massive, breakfast was excellent, staff were so helpful especially the 2 ladies at the reception, they were so happy & friendly, will definitely be back, thank you so much for making Hanoi perfect
Grant, 5-night romance trip
Verified Expedia guest review

6/10 Good

Room need a refresher. Looks dated. Wifi connection in room 401 was bad. Breakfast was not worth the time and calories.
Yin Yin, 2-night romance trip
Verified Expedia guest review

10/10 Exceptional

Great service, spacious room, near attractions
Impeccable service by all staff, special thanks to front desk Bonie and Zoey for making this a memorable stay. Good breakfast spread with Real fruit juice (not packaged) and again their wait staff was efficient in all services. Room was spacious and beds were comfy, many international channels on TV, bathroom was clean and provided clean towels. Every attraction / night market / eateries were within walking distance. We spent 4 nights here. Highly recommended to stay!
Tan, 4-night trip
Verified Hotels.com guest review

8/10 Very good

Overall good stay
Very friendly and helpful staff, especially Ms Zoey who gave us many good suggestions. One thing that really need improvement, room soundproofing. Overall good stay 😊 Location is very strategic, away from the busy street.
1-night trip
Verified Hotels.com guest review

10/10 Exceptional

The staff here at this hotel are so welcoming and friendly! It was my husband’s birthday when we checked in and they surprised him with a special birthday cake. The room was spacious and comfortable. The hotel location was very convenient to the night market and other local delicious restaurants. Breakfast was included and consisted of fresh fruit, cereal, omelette station, local Vietnamese dishes, pastries, pho, and fresh juice, coffee, and tea. We highly recommend this hotel!
Verified Expedia guest review

10/10 Exceptional

Wonderful location and staff 😊
Verified Wotif guest review

10/10 Exceptional

Christina, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Wonderful staff attentive to details & dedicated to customer service; great location in middle of “Old downtown”. Strongly recommend this hotel for location, staff professionalism & service!
Tich, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Hanoi emerald waters hotel is an lovely boutique hotel. Room is clean with a good air conditioner. Bed in room is comfortable. I had good night sleep. Good breakfast buffet and made to order Pho noodle soup is delicious. Staffs in hotel is very helpful and courteous. I would recommend this hotel if you want to stay in Hanoi.
Cindy, 1-night trip
Verified Expedia guest review