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Hyatt Regency West Hanoi

Photo gallery for Hyatt Regency West Hanoi

Exterior
Outdoor pool, pool loungers
View from room
Hypo-allergenic bedding, minibar, in-room safe, individually decorated
Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Overview of Hyatt Regency West Hanoi

Hyatt Regency West Hanoi

5.0 star property
Luxury hotel with spa, near My Dinh National Stadium

8.6/10 Fabulous

173 verified Hotels.com guest reviews

Popular amenities

  • Free parking
  • Pool
  • Free WiFi
  • Pet-friendly
  • Gym
  • Air conditioning
Map
36 Le Duc Tho Street, My Dinh 2 Ward, Nam Tu Liem District, Hanoi, 10000

Room options

About this area

What's nearby

  • In Mỹ Đình
  • Hoan Kiem Lake - 38 min drive
  • St. Joseph's Cathedral - 41 min drive
  • Hanoi Opera House - 41 min drive
  • Hanoi Old City Gate - 40 min drive

Getting around

  • Hanoi (HAN-Noi Bai Intl.) - 43 min drive
  • Hanoi Railway Station - 34 min drive
  • Hanoi Giap Bat Station - 35 min drive
  • Hanoi Long Bien Station - 39 min drive

Restaurants

  • Phở Thái Tử - 14 min walk
  • King BBQ Ham Nghi - 19 min walk
  • Nha Hang Nhat Nuong - 20 min walk
  • GangNam Bulgogi - 3 min drive
  • Phế Liệu Việt - 4 min drive

About this property

Hyatt Regency West Hanoi

Bring the kids when you stay at Hyatt Regency West Hanoi in Hanoi and they can enjoy the free kids' club. Guests can grab a bite to eat at the coffee shop/cafe and visit the spa to be pampered with deep-tissue massages, aromatherapy or Ayurvedic treatments. Other highlights at this luxurious hotel include an outdoor pool, a poolside bar and a 24-hour health club. The helpful staff and breakfast get good marks from fellow travellers.

Languages

Chinese (Mandarin), English, French, Italian, Japanese, Korean, Vietnamese

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Cashless transactions are available for all charges at the property
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch, dinner and through room service
Reservations are required for the use of certain on-site facilities
This information is provided by our partners.

At a glance

Hotel size

  • 519 rooms
  • Arranged over 25 floors

Arriving/Leaving

  • Check-in time starts at 3 PM
  • Express check-in/out available
  • Early check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18
  • Local laws may restrict unmarried guests from sharing a room

Children

  • Babysitting*
  • Free supervised childcare
  • Free children's club

Pets

  • Pets allowed*

Internet

  • Free WiFi in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Free secured on-site self-parking
  • On-site carport

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast each morning (surcharge)
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Coffee shop
  • Coffee/tea in a common area
  • BBQs
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Free children's club
  • Children's pool
  • Playground
  • Free supervised childcare/activities
  • Local/corner shop

What to do

  • Shopping

Working away

  • 24-hour business centre
  • 10 meeting rooms
  • Conference centre (4499 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Pool loungers

Facilities

  • 2 buildings/towers
  • Built in 2010
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Library
  • Piano
  • 24-hour health club
  • An outdoor pool
  • Designer shops on site
  • Full-service spa
  • Sauna
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Braille/raised signage
  • Lift
  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • Roll-in shower (selected rooms)
  • Wheelchair-accessible
  • Assistive listening devices available
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Low-height worktop and sink
  • Bathroom emergency pull cord

Languages

  • Chinese (Mandarin)
  • English
  • French
  • Italian
  • Japanese
  • Korean
  • Vietnamese

Room amenities

Be entertained

  • IPod docking station
  • 37-inch LCD TV
  • Cable TV channels
  • Films for purchase

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Dressing gowns and slippers
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Pillow menu
  • Blackout curtains
  • Turndown service
  • Free cot/infant bed
  • Bed sheets provided

What to enjoy

  • Individually furnished and decorated

Freshen up

  • Separate bath and shower
  • Bidet
  • Free toiletries
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi and wired Internet
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Energy-saving features in guest rooms

Special features

Spa

The on-site spa has 16 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages and Thai massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and reflexology. The spa is equipped with a sauna and a steam room.

The spa is open daily. Children under 5 years old are not allowed in the spa without adult supervision. Guests under 5 years old are not allowed in the spa.

Dining

Market Café – On-site restaurant.
Sky Bar – This rooftop bar overlooks the garden and specialises in Korean cuisine. Open daily.
Lobby Lounge – On-site coffee shop. Open daily.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of USD 20.79 for adults and USD 10.4 for children (approximately)
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-in between 3:00 PM and 9:00 PM can be arranged for an extra charge
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Rollaway beds are available for USD 46.2 per night
  • Children's club access is available for an extra charge

Pets

  • Pets are allowed for an extra charge of USD 15 per pet, per day

Pool, spa, & gym (if applicable)

  • Guests under 5 years old are not allowed in the spa, and guests under 5 years old are only allowed with adult supervision
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some on-site facilities.

Enhanced food service safety measures are in place.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a security system and a first aid kit on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards and cash.

Also known as

Crowne Plaza Hanoi West
Crowne Plaza Hotel Hanoi West
Crowne Plaza West Hanoi
Crowne Plaza West Hanoi Hotel Hanoi
Crowne Plaza West Hanoi Hotel
Crowne Plaza West Hanoi
Hyatt Regency West Hanoi Hotel
Hyatt Regency West Hanoi Hanoi
Hyatt Regency West Hanoi Hotel Hanoi

Frequently asked questions

Does Hyatt Regency West Hanoi offer free cancellation for a full refund?
Yes, Hyatt Regency West Hanoi does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Hyatt Regency West Hanoi?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Hyatt Regency West Hanoi?
Yes, there's an outdoor pool and a children's pool.
Are pets allowed at Hyatt Regency West Hanoi?
Yes, pets are welcome. There's a charge of USD 15 per pet, per day.
Is parking offered on site at Hyatt Regency West Hanoi?
Yes, there's free self parking.
What are the check-in and check-out times at Hyatt Regency West Hanoi?
You can check in starting at 3 PM. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-in and check-out are available.
What is there to do at Hyatt Regency West Hanoi and nearby?
Hyatt Regency West Hanoi has a spa and an outdoor pool, as well as a 24-hour health club and a garden.
Are there restaurants at or near Hyatt Regency West Hanoi?
Yes, Market Café offers Korean cuisine and garden views. Nearby restaurants include Phở Thái Tử (14-min walk), Hotto (2 mi) and Daruma Duy Tan (2 mi).
What's the area around Hyatt Regency West Hanoi like?
Hyatt Regency West Hanoi is a short 12-minute walk from My Dinh National Stadium and 7 minutes' walk from Hanoi Indoor Games Gymnasium. Travellers say that this hotel is in a good location.

Reviews

8.6

Fabulous

9.0/10

Cleanliness

8.8/10

Staff & service

8.1/10

Amenities

8.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Very good

Clean hotel.
Hotel is relatively new but a bit far from any malls. However transport is easy to arrange.
Lawrence, 5-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Friendly staffs and helpful.
Hanh, 4-night romance trip
Verified Orbitz guest review

10/10 Exceptional

Recommended. Hotel is clean n beautiful
Le thi thanh, 1-night business trip
Verified Hotels.com guest review

8/10 Very good

GG, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

3-night trip
Verified Expedia guest review

8/10 Very good

4-night trip
Verified Orbitz guest review

8/10 Very good

Nice hotel. Ok for business stay if you need to go to the Convention Center, but very far from the Old Quarter area. Not much places for shopping or bars and restaurants around the hotel. Breakfast is buffet style but may need more variety on a daily basis. All staff are very friendly especially the Concierge Ns. Tam who’s very helpful.
ED, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

Charles, 3-night romance trip
Verified Hotels.com guest review

8/10 Very good

1-night trip
Verified Expedia guest review

8/10 Very good

Overall good quality but rooms close to elevators can be a bit noisy
2-night business trip
Verified Expedia guest review