Top class Hotel (felt like a small resort) and Top class Service
From the decor, comfort, room, amenities, location, food, hotel staffs
Everything is just perfect, will stay at this hotel again if we have a chance
Employees:
Employees are very well trained, from top to bottom. Help you with any questions or tip in Hanoi.
Open the door for you when you come in or leave. Press the elevator buttons for you.
Room clean can be requested every day. They clean top to bottom (including vacuum and change the bed sheets)
Employees never get in the elevator with you, they all wait for the next one (even the elevator is empty and you ask them to come in no problem)
The hotel General manager welcomes you with a welcome note with his/her contact on it shows how much he or she cares
Room:
Room felt luxurious with fine luxury furnitures. Huge king bed with tall headboard.
Huge 42” smart tv
Rainfall Shower head had so much water pressure
They give expensive lotions from Italy
Breakfast:
Breakfast buffet was amazing with well trained servers and great selection
Amenities:
Free steam room and Sauna
Rooftop pool and bar
Basement lounge (closed at the time)
Paid massage
AC everywhere
Location:
Hotel is located right in the heart of Hanoi and all tourist spots or places of interests and restaurants are around the hotel perimeter
3 tiny suggestions:
-Have a retractable umbrella beside the pool lounge and chairs, so people can also enjoy the amenities during the day
-Have a little sitti