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Moon Palace Cancún - All Inclusive

Photo gallery for Moon Palace Cancún - All Inclusive

Aerial view
Games room
Two Bedrooms Presidential Suite Kids & Teens Free. | Premium bedding, minibar, in-room safe, desk
Asian cuisine
Reception

Overview of Moon Palace Cancún - All Inclusive

VIP Access

Moon Palace Cancún - All Inclusive

4.5 star property
All-inclusive beachfront property with golf course, near Moon Palace Golf Club

8.0/10 Very good

1,439 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
Map
Carretera Cancun-Chetumal Km. 340, Cancun, QROO, 77500
Main amenities
  • Daily housekeeping
  • Marina
  • Golf course
  • On the beach
  • Restaurants and 5 poolside bars
  • 4 swim-up bars
  • Full-service spa
  • 6 outdoor pools
  • Nightclub
  • Free children's club
  • Free supervised childcare
  • 2 outdoor tennis courts
Feel at home
  • Children stay free
  • Babysitting (surcharge)
  • Children's pool
  • Playground on site
  • Children's club (free)
  • Private hot tub

Room options

About this area

What's nearby

  • On the beach
  • Moon Palace Golf Club - 4 min drive
  • Ventura Park Cancun - 8 min drive
  • Riviera Cancun Golf Resort - 14 min drive
  • Delfines Beach - 15 min drive
  • Dubai Palace Casino - 17 min drive
  • El Rey Ruins - 17 min drive
  • Iberostar Cancun Golf Course - 17 min drive
  • Plaza Las Americas - 17 min drive
  • Aquaworld - 18 min drive
  • Puerto Cancun Marina Town Center - 34 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 8 min drive
  • Airport shuttle (surcharge)

Restaurants

  • Lobby Bar - 8 min drive
  • Grand Lobby Bar - 6 min drive
  • Cusco - 9 min drive
  • The Grill - 9 min drive
  • Grand Central Buffet - 8 min drive
Map

About this property

Moon Palace Cancún - All Inclusive

At Moon Palace Cancún - All Inclusive, you can spend time at the beach enjoying beach umbrellas, yoga and volleyball, plus you'll only be a five-minute drive from Moon Palace Golf Club. 6 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, aromatherapy and hydrotherapy. Momo serves Asian cuisine and the 5 poolside bars are great places to grab a cold drink. Other highlights at this luxurious property include 4 swim-up bars, a golf course and a marina. The helpful staff and airport proximity get great marks from fellow travellers.

All-inclusive

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers
Meals and beverages at companion properties

Activities and facilities/equipment

All non-motorised water sports, land activities and use of recreational facilities and equipment are included.

Water activities

Kayaking

Land activities

Fitness facilities
Miniature golf
Football
Volleyball

Lessons/classes/games

Aerobics
Bartending
Dancing
Pilates
Water fitness
Yoga

Entertainment

On-site live performances
Theme parties

Languages

English, French, German, Portuguese, Russian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Guest accommodation is sealed after cleaning
Follows the regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch and dinner
This information is provided by our partners.

At a glance

Hotel size

  • 2036 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in time from 3 PM until midnight
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival
  • For more details, please contact the property using the information on the booking confirmation
  • Guests must show proof of child age at check-in. In the event the child's age differs from that in the booking reservation, the hotel may charge the difference in rate.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children (3 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
  • Babysitting*
  • Free supervised childcare
  • Free children's club

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • Free on-site valet parking
  • Wheelchair-accessible parking on site

Transfers

  • Airport shuttle on request (available 24 hours a day)*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Free buffet breakfast each morning 6:30 AM–11:30 AM
  • 5 poolside bars
  • 4 swim-up bars
  • 2 coffee shops
  • Restaurant
  • Bar/lounge
  • Beach bar
  • Private picnics
  • Free daily reception
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)
  • Free children's club
  • Children's pool
  • Water slide
  • Mini golf
  • Playground
  • Free supervised childcare/activities
  • Local/corner shop
  • Children's games
  • Toys
  • Lifeguard on site

What to do

  • On the beach
  • Free beach club
  • Tennis
  • Beach yoga
  • Fitness classes
  • Pilates classes
  • Beach volleyball
  • Basketball
  • Golfing
  • Mini golf
  • Kayaking
  • Windsurfing
  • Concerts/live shows
  • Karaoke
  • Shopping
  • Pool table
  • Table football
  • Ping pong
  • Parasailing nearby
  • Scuba-diving nearby

Working away

  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car hire
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Beach sunloungers
  • Beach towels
  • Beach umbrellas
  • Golf cart on-site
  • Pool loungers
  • Pool umbrellas
  • Water sports equipment
  • Romance packages

Facilities

  • 16 buildings/towers
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Television in common areas
  • Fitness centre
  • 27 holes of golf
  • Golf driving range on-site
  • 6 outdoor pools
  • Designer shops on-site
  • Arcade/games room
  • Full-service spa
  • Golf clubhouse on-site
  • Golf pro shop on-site
  • Marina
  • Nightclub
  • 2 outdoor tennis courts
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Water slide
  • Lockers available
  • Banquet hall

Accessibility

  • Lift
  • In-room accessibility (selected rooms)
  • Roll-in shower (selected rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Accessible airport shuttle
  • Handrails in stairwells
  • Wheelchairs available on site
  • Well-lit path to entrance
  • Step-free path to entrance

Languages

  • English
  • French
  • German
  • Portuguese
  • Russian
  • Spanish

Room amenities

Be entertained

  • 47-inch Smart TV
  • Satellite TV channels
  • Films for purchase

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Dressing gowns and slippers
  • Iron/ironing board

Sleep well

  • Blackout curtains
  • Turndown service
  • Premium bedding

What to enjoy

  • Private indoor hot tub
  • Balcony

Freshen up

  • Shower only
  • Free toiletries
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste (on request)

Stay connected

  • Desk
  • Free WiFi
  • Free long-distance and local calls

Food and drink

  • Champagne service
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Restaurant dining guide

Special features

Spa

AWE SPA has 36 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna, a spa tub and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

Momo – This theme restaurant specialises in Asian cuisine. Reservations are required.
Agra – This theme restaurant specialises in Indian cuisine. Reservations are required. Open daily.
Gondola – This theme restaurant specialises in Italian cuisine. Open daily.
Bugambilias – This buffet restaurant serves breakfast, brunch, lunch and dinner. Open daily.
Sky Bar – On-site cocktail bar. Open daily.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of MXN 1000 per person (roundtrip)

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Airport shuttle service for children costs MXN 1000 (roundtrip)

Pool, spa, & gym (if applicable)

  • Guests under 18 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guest room doors are sealed after cleaning.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually wrapped food options are available for breakfast, lunch and dinner.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico) guidelines.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

<p>Guests can rest easy knowing that there's a carbon monoxide detector, a smoke detector, a security system and window guards on site.</p> <p>Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.</p> <p>This property accepts credit cards. Cash is not accepted.</p>

Also known as

Moon Palace Golf Resort All Inclusive
Moon Palace Golf Resort All Inclusive Cancun
Moon Palace Resort All Inclusive
Moon Palace Golf Cancun
Moon Palace Cancún All Inclusive All-inclusive property Cancun
Moon Palace Cancún All Inclusive Cancun
Moon Cancun Inclusive Cancun
Moon Palace Cancún All Inclusive

Frequently asked questions

Does Moon Palace Cancún - All Inclusive offer free cancellation for a full refund?
Yes, Moon Palace Cancún - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Moon Palace Cancún - All Inclusive?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Moon Palace Cancún - All Inclusive?
Yes, there are 6 outdoor pools and a children's pool.
Are pets allowed at Moon Palace Cancún - All Inclusive?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Moon Palace Cancún - All Inclusive?
Yes, there's free self and valet parking.
Is an airport shuttle service offered by Moon Palace Cancún - All Inclusive?
Yes, an airport shuttle is available. The charge is MXN 1000 per person roundtrip.
What are the check-in and check-out times at Moon Palace Cancún - All Inclusive?
You can check in from 3 PM - midnight. Check-out time is noon. Contactless social distancing and check-out are available.
Is there an on-site casino at Moon Palace Cancún - All Inclusive?
No, this property doesn't have a casino, but Royal Yak Casino and Sports Book (16-min drive) and Dubai Palace Casino (17-min drive) are both nearby.
What is there to do at Moon Palace Cancún - All Inclusive and nearby?
Have fun with on-site activities such as kayaking, windsurfing and volleyball, and practise your swing at the golf course. Additional recreation on-site includes aerobics , basketball and pilates. Indulge in a treatment at the spa and enjoy a swim in one of the 6 outdoor swimming pools. Moon Palace Cancún - All Inclusive also has 4 swim-up bars, 5 poolside bars and a nightclub, as well as a sauna, a steam room and an arcade.
Are there restaurants at or near Moon Palace Cancún - All Inclusive?
Yes, Momo offers Asian cuisine.
Does Moon Palace Cancún - All Inclusive have rooms with private hot tubs?
Yes, each room has a private indoor hot tub.
Does Moon Palace Cancún - All Inclusive have any outdoor private spaces?
Yes, every room features a balcony.

Reviews

8.0

Very good

8.8/10

Cleanliness

8.6/10

Staff & service

8.5/10

Amenities

8.5/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Exceptional

6-night family trip
Verified Hotels.com guest review

2/10 Poor

Waste of Money
Rating 3/10. No access to eat at any of the best restaurants because the timeshare or property owners always got the reservations. Only 2 OK restaurants with NON reservations. Overall - food was terrible! The Sunrise Property was depressing to say the most. The water is ugly (one day at the beach the water was black then reddish brown) and cleanup boats in front of the hotels with blue buoys (that enclosed the ENTIRE Moon Palace resort properties water) to ruin your view of the water. It was like a Superfund Industrial Waster Clean up with Dump trucks loaded with seaweed being hauled up and down the beach ALL Day. Tractors up and down the beach. Tons and tons of children running around with no supervision. Drunk spring break kids. Hall ways in Sunrise were littered with trash and piles of dirty dishes. Only 3 positives - #1 We paid a TON of money to upgrade our room and it was nice in the Nizuc building with less children. #2 Gym - Ana Kieri instructor for Yoga and Pool Bike class was a great coach and funny! The Yoga band of 2 guys were excellent as well. #3 was Jacqueline our wait staff at the beach/pool (we found a great spot away from the noise/pool with a view to the clean up boats and nasty surf water - distant water was pretty ....) I will never stay here again. If you had problems - Lady bought a necklace and it broke the first time she wore it...The shop mgr said - no exchange with our your receipt (she had purchased earrings to match as well only the day before).
Marguerete, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

I had no complaints, it was such an exceptional resort, that i didnt want to leave.
Madison, 4-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Must try resort
It was amazing. This resort makes sure that each guest has an amazing experience, as if it's their priority. The food was amazing, there were a plethora of activities to choose from, the service was exceptional, and all the staff made us feel welcome, and catered to our ever need. The resort itself was big, allowing us to use amenities from the other resorts on the property. There was 10+ different food options. The rooms were beautiful, and had access to our own personal hot tub, bottle of wine, bar, as well as room service. The staff had beautiful personalities, and made sure to help every way they could, especially the staff at Pepe's pizza, and the gondola restaurant, i will always remember them, and how exceptional they were.
beaty, 3-night trip with friends
Verified Hotels.com guest review

6/10 Good

Airport transportation nightmare
Overall stay was fairly nice, staff friendly & nice amenities. However, there was an issue with getting transportation back to the airport. Thank goodness we were not in a rush to catch our flight or we never would have made it. The driver showed up 30 minutes early & left without us. Public relations trying to say it was our fault despite having an email confirmation with the time as well as a printed voucher with the correct time. We finally got to the airport but it was a major fiasco and the resort took no responsibility for the mess up at all-they just kept saying you must have received another email with a new time!
Michelle, 3-night family trip
Verified Hotels.com guest review

6/10 Good

SUNIL, 5-night trip
Verified Hotels.com guest review

6/10 Good

Oommen, 5-night trip
Verified Hotels.com guest review

4/10 Fair

High volume, low quality, and SO WASTEFUL!!! Like they encourage waste! People would order 12 burgers at the bbq just to let them sit and rot in the sun…. All of these massive buffets and people just leave huge plates of food uneaten…. There must be something that can be done about that. Service took forever (But it was Christmas). They seemed very understaffed…
Richard Colin, 5-night family trip
Verified Expedia guest review

2/10 Poor

We had booked vip package didnt get anything that was VIP. The room they provided was 2 miles away from main resort. I saw people booking directly from hotel getting better rooms for same price.
Verified Expedia guest review

2/10 Poor

Verified Expedia guest review