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Swiss-Belhotel Harbour Bay

3.5 star property
Bayfront hotel in Batam with 2 restaurants and spa

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Swiss-Belhotel Harbour Bay

Photo gallery for Swiss-Belhotel Harbour Bay

Outdoor pool, open 7:00 AM to 9:00 PM, pool loungers
Exterior
Minibar, in-room safe, desk, blackout curtains
Daily buffet breakfast (IDR 160000 per person)
Reception

Overview of Swiss-Belhotel Harbour Bay

8.4 out of 10 Very good
8.4/10 Very good

Property highlights

  • Pool
  • Spa
  • Airport transfer
  • Free parking
  • Free WiFi
  • Restaurant
Map
Jl. Duyung, Sei Jodoh Batu Ampar, Batam, Batam Island, 29432
Main amenities
  • Daily housekeeping
  • 2 restaurants and bar/lounge
  • Full-service spa
  • Outdoor pool
  • Breakfast available
  • Free shopping centre shuttle
  • Fitness centre
  • Sauna
  • Pool bar
  • 24-hour room service
  • Coffee shop/cafe
  • Business centre
For families
  • Children stay free
  • Free cots/infant beds
  • Connecting/adjoining rooms available
  • Television
  • Garden
  • Terrace

Room options

View all photos for Presidential Suite, 1 King Bed, Sea View

Minibar, in-room safe, desk, blackout curtains

Presidential Suite, 1 King Bed, Sea View

  • 109 sq m
  • Park view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

Minibar, in-room safe, desk, blackout curtains

Junior Suite, 1 King Bed

  • 59 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe King

Minibar, in-room safe, desk, blackout curtains

Deluxe King

  • 29 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Grand Deluxe

Minibar, in-room safe, desk, blackout curtains

Grand Deluxe

  • 44 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Twin

Minibar, in-room safe, desk, blackout curtains

Deluxe Twin

  • 29 sq m
  • Sleeps 3
  • 2 Single Beds

About this area

What's nearby

  • Harbour Bay Ferry Terminal - 2 min drive
  • Nagoya Hill Mall - 2 min drive
  • Grand Batam Mall - 3 min drive
  • Batam Centre Ferry Terminal - 8 min drive

Getting around

  • Batam Batu Besar (BTH-Hang Nadim) - 33 min drive
  • Changi Airport (SIN) - 13.9 miles/22.3 km
  • Singapore (XSP-Seletar) - 20.6 miles/33.1 km
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Free shopping centre shuttle

Restaurants

  • Morning Bakery - 5 min walk
  • Wey Wey Seafood - 8 min walk
  • Morning Bakery Harbour Bay - 5 min walk
  • Starbucks - 9 min walk
  • Golden Palace - 5 min walk
Map

About this property

Swiss-Belhotel Harbour Bay

Swiss-Belhotel Harbour Bay puts you within a 10-minute drive of Batam Centre Ferry Terminal and offers an airport shuttle (available 24 hours) for IDR 205000 per vehicle. Guests can be pampered with massages at the spa, and Chinese Restaurant, one of 2 restaurants, serves Chinese cuisine and is open for lunch and dinner. Other highlights include an outdoor pool, a poolside bar and a fitness centre.

Languages

Chinese (Mandarin), English, Indonesian

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 179 rooms
  • Arranged over 5 floors

Arriving/Leaving

  • Check-in time from 2:00 PM until anytime
  • Early check-in subject to availability
  • Minimum check-in age – 17
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 17

Children

  • Up to 2 children (11 years old and younger) stay free when occupying the parent or guardian's room using existing bedding

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • Free on-site extended parking
  • Wheelchair-accessible parking on site
  • On-site carport
  • Free off-site parking within 164 ft
  • Street parking available

Transfers

  • Airport shuttle on request (available 24 hours a day)*

Off-site

  • Area shuttle*
  • Free shopping centre shuttle

Other information

  • Designated smoking area (fines apply)

Property amenities

Food and drink

  • Buffet breakfast (surcharge) on weekday mornings 5:00 AM–10:00 AM
  • 2 restaurants
  • Bar/lounge
  • Poolside bar
  • Coffee shop
  • Private dining
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)

Working away

  • Business centre
  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Luggage storage
  • Wedding services
  • Pool loungers
  • Romance packages

Facilities

  • Built in 2012
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Piano
  • Fitness centre
  • An outdoor pool
  • Full-service spa
  • Sauna
  • Banquet hall

Accessibility

  • Lift
  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • Roll-in shower (selected rooms)
  • Wheelchair-accessible
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Handrails in stairwells
  • Wheelchairs available on site
  • Low-height desk
  • Grab bar near toilet
  • Phone accessibility kit

Room amenities

Be entertained

  • DVD player
  • 32-inch LCD TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Slippers

Sleep well

  • Blackout curtains
  • Free cot/infant bed
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

Freshen up

  • Rainfall shower heads
  • Shower only
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Guidebooks/recommendations
  • Local maps
  • Restaurant dining guide

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages.

Dining

Chinese Restaurant – This restaurant specialises in Chinese cuisine and serves lunch and dinner.
Swiss Cafe – This café specialises in international cuisine and serves breakfast and light fare. Guests can enjoy al fresco dining (weather permitting). Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • New Year's Eve (31 December) gala dinner per adult: IDR 150000
  • New Year's Eve (31 December) gala dinner per child: IDR 150000

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately IDR 160000 for adults and IDR 80000 for children
  • Airport shuttle service is offered for an extra charge of IDR 205000 per vehicle
  • Local area shuttle service is offered for an extra charge
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Rollaway beds are available for IDR 405000.0 per night

Pool, spa, & gym (if applicable)

  • Pool access available from 7:00 AM to 9:00 PM

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Contactless check-in and contactless check-out are available.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Noise-free guestrooms cannot be guaranteed.
Guests can rest easy knowing that there's a fire extinguisher, a smoke detector and a security system on site.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards and cash.

Also known as

Swiss-Belhotel Harbour Bay
Swiss-Belhotel Harbour Bay Batam
Swiss-Belhotel Harbour Bay Hotel
Swiss-Belhotel Harbour Bay Hotel Batam

Frequently asked questions

What are the cleanliness and hygiene measures currently in place at Swiss-Belhotel Harbour Bay?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Swiss-Belhotel Harbour Bay?
Yes, there's an outdoor pool. Guests have pool access from 7:00 AM to 9:00 PM.
Are pets allowed at Swiss-Belhotel Harbour Bay?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Swiss-Belhotel Harbour Bay?
Yes, there's free self and extended parking.
Is an airport shuttle service offered by Swiss-Belhotel Harbour Bay?
Yes, an airport shuttle is available. The charge is IDR 205000 per vehicle.
What are the check-in and check-out times at Swiss-Belhotel Harbour Bay?
You can check in from 2:00 PM - anytime. Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless social distancing and check-out are available.
What is there to do at Swiss-Belhotel Harbour Bay and nearby?
Swiss-Belhotel Harbour Bay has a spa and an outdoor pool, as well as a fitness centre and a garden.
Are there restaurants at or near Swiss-Belhotel Harbour Bay?
Yes, there are 2 on-site restaurants, featuring al fresco dining and Chinese cuisine.
What's the area around Swiss-Belhotel Harbour Bay like?
Swiss-Belhotel Harbour Bay is located a short 10-minute walk from Harbour Bay Ferry Terminal.

Reviews

8.4

Very good

8.2/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Exceptional

Brian, 4-night trip
Verified Hotels.com guest review

8/10 Very good

Alvin, 2-night family trip
Verified Hotels.com guest review

8/10 Very good

its a pleasant stay.
3-night business trip
Verified Hotels.com guest review

2/10 Poor

The first time check in was terrible. The male staff only mentioned to signed in. Thats it. Making me to wait for more than 15 mins as the president suite was not ready at 1600hrs. Plus, never even apologies for the wait. He didn't even bother to mentioned to me that i have to wait longer than 15 ins as it was not ready. Then hot tub water was not even hot. There was no benefit for customer even to take president suite. No late check out or any complementary gifts during my stay. Mentioned to the same front desk staff during check out on my stay. The staff didn't even bother, as per review mentioned all staff were well versed in english. Regret on my stay at this hotel. Dont wish to come again with the awful hospitality.
Mohd Suraimi, 2-night romance trip
Verified Expedia guest review

8/10 Very good

Good location near to Harbour bay. Hotel is quite old which needs to be upgrade soon. Breakfast buffet spread need to be improved with more choices.
Verified Expedia guest review

10/10 Exceptional

Excellent Front Desk!
I was not feeling well during check in. The front desk staff Dika recommended a hospital and arranged free transport to send me there. He even offered to help us changed our ferry tickets to ensure I can go back to Singapore for emergency treatment. He helped me a lot within a short period of time! Impressed with his service. Thank you.👍
Wee Siong, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Steven, 1-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Overall was amazing
Harish, 3-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Great place near the ferry terminal.
Verified Expedia guest review

6/10 Good

The surrounding of the hotel did not feel very safe. Also, some stains on the walls in the hotel room caught my eye, making it feel like an old building.
Yasin, 1-night trip with friends
Verified Expedia guest review