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Matan Ka'an hotel By Guruhotel

3.0 star property
3-star hotel with outdoor pool, near Costa Maya Port

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Matan Ka'an hotel By Guruhotel

Photo gallery for Matan Ka'an hotel By Guruhotel

Interior
Front of property – evening/night
Premium bedding, free WiFi
Restaurant
Interior

Overview of Matan Ka'an hotel By Guruhotel

8.4 out of 10 Very good
8.4/10 Very good

Property highlights

  • Pool
  • Airport transfer
  • Pet-friendly
  • Free WiFi
  • Air conditioning
  • Bar
Map
Calle Huachinango S/N, Mahahual, QROO, 77976
Main amenities
  • Daily housekeeping
  • Near the beach
  • Outdoor pool
  • Rooftop terrace
  • Breakfast available
  • Swim-up bar
  • Coffee shop/cafe
  • Airport shuttle
  • 24-hour front desk
  • Air conditioning
  • Garden
  • Front desk safe
Feel at home
  • Garden
  • Daily housekeeping
  • Laundry facilities
  • Flat-screen TV
  • Premium bedding
  • Outdoor swimming pools

Room options

View all photos for Superior Room

Premium bedding, free WiFi

Superior Room

  • Sleeps 4
  • 1 Queen Bed OR 2 Queen Beds

View all photos for Standard Room, 1 Bedroom

Premium bedding, free WiFi

Standard Room, 1 Bedroom

  • 15 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Room

Premium bedding, free WiFi

Premium Room

  • Sleeps 2
  • 1 Queen Bed OR 2 Queen Beds

View all photos for Double Room Standard

Premium bedding, free WiFi

Double Room Standard

  • Sleeps 2
  • 1 Double Bed

View all photos for Room Superior

Premium bedding, free WiFi

Room Superior

  • Sleeps 4
  • 2 Double Beds

About this area

Getting around

  • Airport shuttle (surcharge)

Restaurants

  • Nohoch Kay - 3 min walk
  • Fernando's 100% Agave - 1 min walk
  • Malecon 21 - 4 min walk
  • El Salsero Mayor - 4 min walk
  • Pizza Papi - 5 min drive
Map

About this property

Matan Ka'an hotel By Guruhotel

Putting you within a 10-minute drive of Costa Maya Port, Matan Ka'an hotel By Guruhotel features an airport shuttle and a rooftop terrace. Guests indulge in massages, then grab a bite to eat at the coffee shop/cafe. Other highlights include an outdoor pool and a garden.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Reservations are required for the use of certain on-site facilities
This information is provided by our partners.

At a glance

Hotel size

  • 39 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in time from 3 PM until midnight
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cots (infant beds)

Pets

  • Pets allowed*
  • Service animals welcome
  • Specific rooms only*
  • Pets must be supervised

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • No on-site parking

Transfers

  • Airport shuttle*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Continental breakfast (surcharge) each morning 7:30 AM–11:30 AM
  • Swim-up bar
  • Coffee shop

What to do

  • Beach nearby

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Laundry facilities
  • Luggage storage
  • Pool loungers

Facilities

  • 1 building/tower
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Garden
  • An outdoor pool

Accessibility

  • In-room accessibility (selected rooms)

Room amenities

Be entertained

  • Flat-screen television

Home comfort

  • Air conditioning

Sleep well

  • Premium bedding

Freshen up

  • Bidet
  • Towels

Stay connected

  • Free WiFi

More

  • Daily housekeeping

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city: MXN 15.56 per accommodation, per night

Optional extras

  • Continental breakfast is offered for an extra charge of approximately MXN 120 to 150 for adults and MXN 120 to 150 for children
  • Airport shuttle service is offered for an extra charge

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of MXN 150 per pet, per stay

Pool, spa, & gym (if applicable)

  • Pool access available from 10:00 AM to 10:00 PM

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some on-site facilities.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico) guidelines.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

Only registered guests are allowed in the guestrooms.
This property does not have lifts.
Guests can rest easy knowing that there's a fire extinguisher, a security system and a first aid kit on site.
This property accepts credit cards. Cash is not accepted.

Also known as

Ka'an
Koox Matan Ka'an
Koox Matan Ka'an Hotel
Koox Matan Ka'an Hotel Mahahual
Koox Matan Ka'an Mahahual
Matan Hotel
Matan Ka'an Hotel
Koox Matan Ka'An Hotel Mahahual, Mexico - Costa Maya
Matan Ka'an Hotel Mahahual
Matan Ka'an Mahahual
Matan Ka'an
Hotel Matan Ka'an Hotel Mahahual
Mahahual Matan Ka'an Hotel Hotel
Hotel Matan Ka'an Hotel
Koox Matan Ka'an Hotel
Matan Ka'an Hotel
Matan Ka'an By Guruhotel
Matan Ka'an hotel By Guruhotel Hotel
Matan Ka'an hotel By Guruhotel Mahahual
Matan Ka'an hotel By Guruhotel Hotel Mahahual

Frequently asked questions

Does Matan Ka'an hotel By Guruhotel offer free cancellation for a full refund?
Yes, Matan Ka'an hotel By Guruhotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Matan Ka'an hotel By Guruhotel?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Matan Ka'an hotel By Guruhotel?
Yes, there's an outdoor pool. Guests have pool access from 10:00 AM to 10:00 PM.
Are pets allowed at Matan Ka'an hotel By Guruhotel?
Yes, pets are welcome. There's a charge of MXN 150 per pet, per stay. Service animals are exempt from fees.
Is parking offered on site at Matan Ka'an hotel By Guruhotel?
Sorry, there's no on-site parking at Matan Ka'an hotel By Guruhotel.
Is an airport shuttle service offered by Matan Ka'an hotel By Guruhotel?
Yes, an airport shuttle is available.
What are the check-in and check-out times at Matan Ka'an hotel By Guruhotel?
You can check in from 3 PM - midnight. Check-out time is noon. Contactless social distancing and check-out are available.
What is there to do at Matan Ka'an hotel By Guruhotel and nearby?
Matan Ka'an hotel By Guruhotel has an outdoor pool and a garden.
What's the area around Matan Ka'an hotel By Guruhotel like?
Matan Ka'an hotel By Guruhotel is a short 1-minute walk from Mahahual Beach and 16 minutes' walk from Mahahual Lighthouse.

Reviews

8.4

Very good

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Very good

If the cost is less than $80 a night this place is a pretty good deal. The rooms are neat and clean, but amenities are lacking. You get the bare basics. A bed with sheets and pillows, a bathroom with a towel, TP, soap and shampoo. That’s it. My stay would have been much better if the room had a mini fridge. The location in town is excellent. You can walk right to the beach and all the restaurants. The building and property are really cool and interesting. All in all 4.5 out of 5 stars.
Ethan, 6-night trip
Verified Expedia guest review

4/10 Fair

Reconsider
The following are my comments: 1. The front desk was asked to change my room because l only booked one night. 2. The bathroom had really poor drainage. The shower water flooded the bathroom and began entering the room. 3. Booked 1 or 2 Queen beds and was given double and single bed. 4. Hot shower was limited.
1-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

The staff all around and especially front desk are amazing and wonderful hosts. I will return
Stas, 1-night family trip
Verified Orbitz guest review

4/10 Fair

Hotel stuff ask us ti leave hoyell room 30 minutes befor noon time, othere included servive never wore offer
Luis, 1-night romance trip
Verified Expedia guest review

8/10 Very good

Very nice hotel one short block away from the malecon and the beach.
Alberto, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

Buena ubicación. Todo el personal es muy amable! Buena experiencia, definitivamente recomendable y volveremos!
Verified Expedia guest review

4/10 Fair

For starters the room I was put in was not a superior room by the Expedia pictures. The staff assured me it was. Not much superior about it. My supposedly king bed was 2 queens. The AC had a major water leak. I had a staff member come to my room and tell me it was because I had the temperature set too high. They set it to 20°c from my setting of 25°c. Well needless to say that didn’t help. I just moved the dresser it was dripping onto and let it hit a towel on the floor. Real messy. The patio curtain were shredded on side. The night table had a disgusting torn cover on it. The toilet ran water steady. 1/2 of one electrical plug in worked in the whole room. The pool was nice. The view from the roof top pool was amazing.
Dale, 2-night romance trip
Verified Expedia guest review

8/10 Very good

Mostly Good
We enjoyed our stay a lot even though there were issues. The architecture is amazing. the location superb. good breakfast. spacious rooms. The wifi however was horrible in our rooms. I went down to the common area and it was still weak. The proprietor said it is because of high winds, however we were there for several days and it was equally poor.
Jeanne, 2-night trip with friends
Verified Hotels.com guest review

8/10 Very good

Kristina, 9-night trip
Verified Expedia guest review

8/10 Very good

Busy little hotel, but not too crowded. The inner courtyard is quite picturesque. My room was clean. I didn't use the pool, but the view from the rooftop pool was special. Close to everything in Mahahual. It's across the street and then across the boardwalk from the beach, but honestly that didn't matter.
Alain, 2-night trip
Verified Expedia guest review