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Hotel Scarlette

3.0 star property
Suburban hotel in Tulum with outdoor pool and restaurant

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Photo gallery for Hotel Scarlette

Restaurant
Egyptian cotton sheets, premium bedding, down duvets
Egyptian cotton sheets, premium bedding, down duvets
Private kitchen
Balcony view
Hotel Scarlette, a rural retreat revitalized in 2020, offers an enchanting atmosphere with a poolside bar and rooftop terrace. Unwind with spa services or lounge by the outdoor pool and children's pool. With free in-room WiFi, guests can stay connected while enjoying the garden, coffee shop/cafe, and bar.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Spa
  • Bar
  • Pool
  • Airport transfer
  • Air conditioning
  • Free parking

Main amenities (12)

  • Daily housekeeping
  • Restaurants and bar/lounge
  • Outdoor pool
  • Rooftop terrace
  • Beach sunloungers
  • Beach towels
  • Children's pool
  • Pool bar
  • Coffee shop/cafe
  • Spa services
  • Airport shuttle
  • Beach shuttle

Feel at home (6)

  • Children's pool
  • Stovetop
  • Private bathroom
  • Television
  • Garden
  • Terrace
The current price is S$130
includes taxes & fees
1 Apr - 2 Apr

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Standard Room

Egyptian cotton sheets, premium bedding, down duvets

Standard Room

Highlights

Patio
Individually furnished
Individually decorated
Air conditioning
Kitchenette
Full-sized fridge/freezer
Smart TV
Hypo-allergenic bedding
  • 35 sq m
  • Sleeps 4
  • 1 King Bed and 1 Large Single Bed

View all photos for Presidential Room

Egyptian cotton sheets, premium bedding, down duvets

Presidential Room

Highlights

Patio
Separate dining area
Individually furnished
Individually decorated
Air conditioning
Kitchen
Full-sized fridge/freezer
Smart TV
  • 35 sq m
  • Sleeps 4
  • 1 King Bed and 1 Large Single Bed

View all photos for Exclusive Apartment, 2 Bedrooms, Garden View

Egyptian cotton sheets, premium bedding, down duvets

Exclusive Apartment, 2 Bedrooms, Garden View

Highlights

Patio
Individually furnished
Individually decorated
Air conditioning
Full-sized fridge/freezer
Smart TV
Hypo-allergenic bedding
Renovated in 2020
  • 71.4 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Quadruple Room, 1 Bedroom

Egyptian cotton sheets, premium bedding, down duvets

Junior Quadruple Room, 1 Bedroom

Highlights

Patio
Individually furnished
Individually decorated
Air conditioning
Full-sized fridge/freezer
Smart TV
Hypo-allergenic bedding
Renovated in 2020
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

View all photos for Deluxe Quadruple Room, Poolside

View from room

Deluxe Quadruple Room, Poolside

Highlights

Patio
Separate dining area
Individually furnished
Individually decorated
Air conditioning
Full-sized fridge/freezer
Smart TV
Hypo-allergenic bedding
  • 50 sq m
  • Sleeps 4
  • 2 Queen Beds

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Interior detail

Hotel Hacienda Dos Ojos

  • Pool
  • Free parking
  • Free WiFi
  • Restaurant
9.0 out of 10, Wonderful, 110 reviews
The price is S$159
includes taxes & fees
16 Mar - 17 Mar
Hotel Hacienda Dos Ojos
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About the area

Map
Av Tulum - Coba Km 7, manzana 51 lote 34-50 tankà IV, Tulum, QROO, 77780

What's nearby

  • Tulum Monkey Sanctuary - 13 min walk - 1.1 km
  • Gran Cenote - 4 min drive - 3.7 km
  • Tulum National Park - 11 min drive - 11.6 km
  • Tulum Mayan Ruins - 13 min drive - 10.2 km
  • Playa Paraiso - 23 min drive - 12.8 km

Getting around

  • Tulum Intl. Airport (TQO) - 56 min drive
  • Airport shuttle (surcharge)
  • Beach shuttle (surcharge)

Restaurants

  • ‪Los Hidalguences - ‬8 min drive
  • ‪Los Morros - ‬7 min drive
  • ‪Fondo de Bikini - ‬8 min drive
  • ‪Tajankun Restaurante - ‬6 min drive
  • ‪Café Don Tomas - ‬7 min drive

About this property

Hotel Scarlette

Hotel Scarlette features a rooftop terrace and puts you a short five-minute drive from Gran Cenote. Guests indulge in deep-tissue massages, then grab a bite to eat at the coffee shop/cafe. There's an outdoor pool and a poolside bar, and in-room conveniences include fridges and microwaves.

Languages

English, Spanish
VISIBILITY

At a glance

Hotel size

    • 11 rooms
    • Arranged over 2 floors

Arriving/Leaving

    • Check-in start time: 3 PM; check-in end time: midnight
    • Contactless check-in and check-out are available
    • Early check-in subject to availability
    • Late check-in subject to availability
    • Minimum check-in age – 18
    • Check-out time is noon
    • Contactless check-out
    • Late check-out subject to availability

Special check-in instructions

    • The front desk is open daily from 9:00 AM - midnight
    • Front desk staffed during limited hours
    • If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Children

    • No cots (infant beds)

Pets

    • Pets not allowed
    • Service animals welcome

Internet

    • Free WiFi in public areas
    • Free Wi-Fi in rooms (speed: 25+ Mbps)

Parking

    • Free uncovered on-site self-parking

Transfers

    • Airport shuttle (available 24 hours)*

Off-site

    • Beach shuttle*

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Coffee shop
  • Snack bar/deli

Travelling with children

  • Children's pool

What to do

  • Beach shuttle (surcharge)
  • Access to nearby outdoor pool
  • Mountain climbing nearby

Services

  • Front desk (limited hours)
  • Concierge services
  • Tour/ticket assistance
  • Luggage storage
  • Beach shuttle (surcharge)
  • Beach sunloungers
  • Beach towels
  • Pool loungers
  • Romance packages

Facilities

  • 2 buildings/towers
  • Built in 2019
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Garden
  • Picnic area
  • Communal living room
  • An outdoor pool
  • Spa services
  • At least 80% of lighting from LEDs
  • Traditional architecture

Accessibility

  • Closed-captioned TV
  • Height-adjustable showerheads
  • Roll-in shower
  • Lever door handles
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Smooth flooring in public areas
  • Tile flooring in public areas
  • Tile flooring in room

Room amenities

Be entertained

  • 32-inch Smart TV
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker

Sleep well

  • Hypo-allergenic bedding
  • Down duvet
  • Premium bedding
  • Selected Comfort mattress

What to enjoy

  • Patio
  • Individually furnished and decorated
  • Heated floor (bathroom)

Freshen up

  • Private bathroom
  • Rainfall shower heads
  • Shower only
  • Free toiletries
  • Hairdryer
  • Toilet paper

Stay connected

  • Complimentary wireless Internet access (speed of 25+ Mbps)

Food and drink

  • Full-sized fridge/freezer
  • Freezer
  • Microwave
  • Stovetop
  • Oven
  • Toaster
  • Blender
  • Kitchen island
  • Spices
  • Paper towels

More

  • Daily housekeeping
  • Access via exterior corridors
  • LED light bulbs
  • Cleaning supplies
STAR_OUTLINE

Special features

Spa

Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages and hot stone massages.
MONETIZATION_ON

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of MXN 110.00 per vehicle (return)
  • Beach shuttle service is offered for an extra charge
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Pool, spa, & gym (if applicable)

  • Pool access available from 8:00 AM to 10:00 PM
  • Children under 12 years old are not allowed in the swimming pool without adult supervision
  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

Only registered guests are allowed in the guestrooms.
This property does not have lifts.
Long-term renters welcome.
Guests can rest easy knowing that there's a fire extinguisher and a first aid kit on-site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards and cash.
Credit cards accepted: Visa, Mastercard

Also known as

Hotel Hacienda Scarlette Tulum
Hotel Hacienda Scarlette
Hacienda Scarlette Tulum
Hacienda Scarlette
Hotel Scarlette Hotel
Hotel Scarlette Tulum
Hotel Hacienda Scarlette
Hotel Scarlette Hotel Tulum

Frequently asked questions

Does Hotel Scarlette offer free cancellation for a full refund?

Yes, Hotel Scarlette does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Hotel Scarlette?

Yes, there's an outdoor pool and a children's pool. Guests have pool access from 8:00 AM to 10:00 PM.

Are pets allowed at Hotel Scarlette?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at Hotel Scarlette?

Yes, there's free self parking.

Is an airport shuttle service offered by Hotel Scarlette?

Yes, an airport shuttle is available. The charge is MXN 110.00 per vehicle return.

What are the check-in and check-out times at Hotel Scarlette?

Check-in start time: 3 PM; check-in end time: midnight. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless social distancing and check-out are available.

What is there to do at Hotel Scarlette and nearby?

Have fun during the warmer months with activities nearby such as mountain climbing. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include spa services and a picnic area. Hotel Scarlette also has a garden and access to a nearby outdoor pool.

Are there restaurants at or near Hotel Scarlette?

Yes, there's an on-site restaurant.

Does Hotel Scarlette have any outdoor private spaces?

Yes, every room features a patio.

What's the area around Hotel Scarlette like?

Hotel Scarlette is located on the boardwalk, a short 13-minute walk from Cenote Carwash and 17 minutes' walk from Cenote Zacil-Ha.

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Hotel Scarlette Reviews

Reviews

8.2

Very good

8.8/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Good

adrian, 1-night trip

2/10 Poor

Une arnaque…
L’hôtel était en travaux et avait soit disant jamais eu la confirmation de ma réservation (que j’avais pourtant de mon côté). Il m’a fallu retrouver un autre hôtel en pleine nuit, au Mexique, avec les enfants qui dormaient….
YANNICK, 1-night trip

8/10 Very good

El hotel se encuentra en re construcción. No tenía servicio de restaurante (desayuno, comida). La habitación estaba muy limpia
Efrain Feliciano, 5-night trip

10/10 Exceptional

Fermina, 5-night trip

10/10 Exceptional

Noe L, 1-night trip

2/10 Poor

Worst Hotel ever
There were 2 beds with room for 3 or 4 guests. Only 1 towel was supplied? Toilet seat was not clean, shower drain was backed up, insect infestation on bathroom ceiling, cockroaches on the wall, kitchenette with no dishes or cutlery, air conditioning not working, and breakfast reduced to coffee and toast, need I say more? We left after 1 night and paid out of pocket for another hotel. Hotels.com has been not help, wouldn't call the hotel, and has not even contacted me after I requested an escalation to management. Those reviews stating a 10 are fake. This blame must be put on Hotels.com, it's their service. Yet, don't care to respond and address. The reviews with 2 are sincere. My review is 0. Worst hotel I've had.
Erica, 2-night trip

10/10 Exceptional

Hôtel avec un charme énorme
Après quelques difficultés pour trouver l'hôtel. Nous nous retrouvons dans un endroit charmant. L'accueil est parfait. Nous arrivons dans une chambre très grandes avec une literie de qualité. Un pur bonheur. Nous avons pubprofiter de la piscine le lendemain matin avant de repartir un bon moment de détente.
Olivier, 1-night trip

4/10 Fair

France, 2-night trip

10/10 Exceptional

Gustavo, 1-night trip

8/10 Very good

Très belle endroit reposant chambre propre mais pas grand chose au petit déjeuner.
Soraya, 1-night trip

10/10 Exceptional

Excelente lugar, muy bien atendidos, cómodas instalaciones
Salvador, 1-night trip

8/10 Very good

The hotel is very colorful and has a lot of space. However, the road to get to the hotel is pretty rough and it feels kinda dangerous at night. It is right in the middle of the jungle, which makes mornings filled with bird sounds, super nice! Food was ok, good prices. Staff was very attentive and polite. Rooms are very spacious and clean but the shower could have been cleaner. Pretty good overall.
Jacob, 1-night trip

10/10 Exceptional

Jean christophe, 3-night trip

10/10 Exceptional

Marie-Josée, 1-night trip

10/10 Exceptional

La comida muy buena. Y la atencion del personal excelente
Hector, 1-night trip

8/10 Very good

1-night trip

10/10 Exceptional

1-night trip

10/10 Exceptional

Darren, 1-night trip

8/10 Very good

Lorena, 2-night trip

10/10 Exceptional

Muy céntrico, limpio, tiene estacionamiento en el hotel, alberca todo bien, excelente opción si quieres estar en la quinta avenida.
Lydia, 2-night trip

4/10 Fair

1-night trip

6/10 Good

Servicio
Llegué a las 5:50 PM al hotel y fui afortunado por eso, pues el personal de recepción se retiró a las 6:00, recién terminando de entregarnos llaves controles. Las claves de WiFi proporcionadas en forma impresa en el cuarto no eran las correctas y ya sin personal de recepción, anduvimos averiguando a ver quién nos podía ayudar y un trabajador tuvo que llamar por teléfino al dministrador para que nos pudiera ayudar, perdiendo tiempo. La cocina la abren sólo a la hora del desayuno y no hay alimientos ni bebidas de ninguna clase disponibles en el hotel.
CARLOS MARTIN, 1-night trip

10/10 Exceptional

Estancia muy placentera. El hotel esta muy bonito, bien cuidado y cuenta con todos los servicios en la habitación, incluso hasta un frigobar y microondas. El personal es muy amable, esperamos con ansias regresar a este lugar.
1-night trip

10/10 Exceptional

Nice place to stay
1-night trip

10/10 Exceptional

Prajna, 1-night trip