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All properties in Hakone, Kanagawa (prefecture), Japan
1 room, 2 adults

Tensui Saryo

3.5-star3.5 stars
1320-276 Gora , Hakone, Kanagawa, 250-0408, Japan

Mountain hotel with bar/lounge, near Hakone Gora Park
  • Free WiFi in lobby and free parking
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here
  • The welcome drinks and treats during the happy afternoon hour were fabulous and surprise…Jul 21, 2019
  • Hotel located within 5 mins from Gora station, very easy to locate. Fabulous room with…Apr 16, 2019

Tensui Saryo

More Info: 6823 2342

from S$257
  • [Annex] Type-A/Deluxe Twin Room with Open-Air Bath and Foot Bath, Non Smoking
  • [Annex] Type-B/Japanese-Style Room with Open-Air Bath, Non Smoking
  • [Annex] Type-S/Japanese-Style Room with Open-Air Bath, Non Smoking
  • [Main Building] Japanese-Western Style Room with Partially Open Air-bath, Non Smoking
  • [Main Building] Japanese-Style Room, Non Smoking
  • [Main Building] Queen Room with Tatami Area and Private Shower, Non Smoking
  • [Main Building] Twin Room with Stone Bathtub, Non Smoking
  • [Main Building] Japanese Style Superior with Roten buro, Non Smoking
  • [Main Building] Double Room (with Roten buro), Non Smoking
  • [Main Building]Japanese-Style Room (Private Bathroom with Mountain View), Non Smoking
  • [Annex] Type-A/Deluxe Twin Room with Open-Air Bath and Foot Bath, Non Smoking (Adult Fee:3+yr)
  • [Annex] Type-B/Japanese-Style Room with Open-Air Bath, Non Smoking (Adult Fee:3+yr)
  • [Annex] Type-S/Japanese-Style Room with Open-Air Bath, Non Smoking (Adult Fee:3+yr)
  • [Main Building]Japanese-Western Style Room with Partially Open Air-bath,Non Smoking (Adult Fee:3+yr)
  • [Main Building] Japanese-Style Room, Non Smoking (Adult Fee:3+yr)
  • [Main Building] Queen Room with Tatami Area and Private Shower, Non Smoking (Adult Fee:3+yr)
  • [Main Building] Twin Room with Stone Bathtub, Non Smoking (Adult Fee:3+yr)
  • [Main Building] Japanese Style Superior with Roten buro, Non Smoking (Adult Fee:3+yr)
  • [Main Building] Double Room (with Roten buro), Non Smoking (Adult Fee:3+yr)
  • [Main Building]Japanese-Style Room (Private Bathroom with Mountain View),Non Smoking(Adult Fee:3+yr)
  • Room Selected at Check-In
  • Room Selected at Check-In (Adult Fee: 3+yr)

What’s around Tensui Saryo

Landmarks

  • In Gora
  • Hakone Open Air Museum - 14 min walk
  • Hakone Kowakien Yunessun - 24 min walk
  • Hakone Gora Park - 6 min walk
  • Ōwakudani - 32 min walk
  • Hakone Museum of Photography - 3 min walk
  • Hakone Museum of Art - 8 min walk
  • Hakuundo Chaen - 10 min walk

Getting around

  • Hakone Gora Station - 1 min walk
  • Hakone Miyanoshita Station - 29 min walk
  • Hakone Ohiradai Station - 7 min drive
  • Kowakidani Station - 23 min walk

At a glance

Key facts

Hotel size

  • This hotel has 34 rooms
  • This hotel is arranged over 4 floors

Arriving/leaving

  • Check-in time 3 PM-6:00 PM
  • Check-out time is 11 AM
The front desk is open daily from 8 AM - 7 PM. This property doesn't offer after-hours check-in. To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation. Meals are available by reservation only and cannot be requested after check-in.
Guests with dietary restrictions or food allergies should contact this property 3 days in advance.
Guests with Room Only or Breakfast Included plans must request and book dinner by 4 PM on the same day. Guests with Room Only plans must request and book breakfast by 9 PM the evening prior to breakfast.
Guests booked in Half Board rates must check-in by 6 PM to receive dinner. No refunds will be issued for any unused portion of the rate plan.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 20

Travelling with others

Children

  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

Transport

Parking

  • Free self parking on site (limited)

Payment types at the property

* See small print for additional details or extra charges

In the hotel

Food and drink
  • Local cuisine breakfast daily (surcharge)
  • Bar/lounge
  • Coffee shop/café
  • Coffee/tea in a common area
Things to do
  • Spa treatment room(s)
Services
  • Front desk (limited hours)
  • Luggage storage
  • Multilingual staff
Facilities
  • Number of buildings/towers - 2
  • Year Built - 1995
  • Elevator
  • Designated smoking areas (fines apply)
Accessibility
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible on-site restaurant
  • Wheelchairs available on site
Languages Spoken
  • English
  • Japanese

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Coffee/tea maker
  • Slippers
Sleep well
  • Down comforter
  • Blackout drapes/curtains
Things to enjoy
  • Individually decorated
  • Individually furnished
Freshen up
  • Free toiletries
  • Hair dryer
Be entertained
  • 32-inch flat-screen TV
  • Digital TV channels
Food and drink
  • Refrigerator
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe

Tensui Saryo’s small print

Also known as

  • Tensui Saryo Hotel Hakone
  • Tensui Saryo Hotel
  • Tensui Saryo Hakone
  • Tensui Saryo Hotel
  • Tensui Saryo Hakone
  • Tensui Saryo Hotel Hakone

Policies

For the comfort of guests using the public bathing areas and other public facilities, this property does not permit guests with tattoos to use the facilities.

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast and dinner.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:

The additional mandatory fee covers a bathing tax for hot springs usage. This fee is charged to guests age 12 and older, collected at the property.

  • A tax is imposed by the city: JPY 150 per person, per night
  • Additional fee: JPY 150 per person, per night

Optional extras

Late check-out can be arranged for an extra charge of JPY 5500 (subject to availability)

Local cuisine breakfast is offered for an extra charge of JPY 3300 for adults and JPY 3300 for children (approximately)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Tensui Saryo

  • Does Tensui Saryo offer free cancellation for a full refund?
    Yes, Tensui Saryo does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Tensui Saryo?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Tensui Saryo?
    Yes, there's free self parking. Parking spots may be limited.
  • Are pets allowed at Tensui Saryo?
    Sorry, pets and service animals aren't allowed.
  • What are the check-in and check-out times at Tensui Saryo?
    You can check in from 3 PM to 6:00 PM. Check-out time is 11 AM. Late check-out is available for a charge of JPY 5500 (subject to availability).
  • Are there restaurants at or near Tensui Saryo?
    Yes. Nearby restaurants include 箱根写真美術館 カフェ Plaisir de l'oeuf (5-min walk), Itoh Dining By Nobu (5-min walk), and gyoza center (7-min walk).

Recent reviews

Fabulous 8.8 From 82 reviews

Exceptional 10.0
Beautiful mix of traditional Japanese aesthetic and hotel comfort. Great value.
us1 night trip
Exceptional 10.0
Stay here
Gorgeous hotel and awesome bar. The staff were fabulous too. This hotel is special
Anthony, us1 night trip
Exceptional 10.0
Great ryokan in the a small town
Talk about taken care of when you are there. From check-in to the exit, I felt that I was taken care of. My room (#302) had its own outside onsen bath with a great view. The room was beautiful and it has a lot of the charm. The dinner and breakfast was dealt at the restaurant and not it your room, so be aware of that. The food was multi course per meal so you will be full. Another thing you should know is that if you have an onsen bath in your room, don't really bother with the private bath reservation. The hot stone room was fine though. My regret is that I only book it for one night. Will do more nights with them in the future.
Russell, us1 night trip with friends
Very good 8.0
Enjoyed our stay
We enjoyed our stay and it was about what we expected based on photos/ratings on hotels.com. The overall experience was great, and rooms were clean. The open air bath in our room was also great, although the private baths that can be reserved (if your room doesn't have one) weren't great. Overall, this met our expectations, the service was great, and the location of the property is very close to the train stop.
us1 night romance trip
Very good 8.0
足湯バー良かったです
お部屋の露天風呂が汚くて残念でした。 でもお料理は美味しかったです。 エステも上手でした!
MASAMI, jp1 night family trip
Poor 2.0
ゴキブリの巣窟でした。
奮発して露天風呂のある部屋を予約しました。しかし、今は全額返金していただきたいくらい残念な思い出しか残っていません。 1. 温泉ではない。 この宿、入湯税をとっているくせに大浴場の露天風呂しか温泉がありません。部屋の風呂だけで間に合わせようとすると残念な思いをします。 2. お湯が汚い。 部屋の露天風呂は自動でお湯が補充されるのですが、そのお湯が非常に汚い。水アカみたいなのが空いています。 3. ゴキブリの巣窟 夜再び部屋の露天風呂に入ろうとすると、そこはゴキブリの巣窟になっていました。少なくとも4匹見ました。これ以降、この風呂には入れなくなってしまいました。 4. ミニバー? ミニバーが無料というレビューを見かけて期待していたのですが、水しかありませんでした。有料無料に限らず、ミニバーはあると書いてあったのですが。。。 この宿はコストパフォーマンスが悪いです。私自身二度と泊まりたくないです。どなたにもお勧めできません。
jp1 night trip
Very good 8.0
誕生日プレゼント
露天風呂はぬるかった。 朝食は少なかった、見た目も寂しい。
jp1 night trip
Exceptional 10.0
総体的にとても良いホテルでした。 接客も お部屋も お風呂も。 朝食だけのプランでしたが 内容はシンプルです。けれど ステキな器に綺麗に盛り付けられ 50代後半の私達には 丁度良いボリュームでした。こんなに良いホテルなのに お掃除が行き届いていないことがとても残念でした。 プロのお掃除人では絶対見逃さないようなスキを所々で感じました。 本当に良いホテルなので 改善して欲しいです。 また行きたい!と 思ったので 敢えて書かせていただきました。御容赦ください。
MAYUMI, jp1 night trip
Exceptional 10.0
久しぶりの温泉旅行
綺麗なお部屋で内風呂もあり大満足でした。 朝ごはんも美味しくて満点です。
Seiji, jp1 night family trip
Exceptional 10.0
ホスピタリティ!
彼女の誕生日に泊まりにきました。接客レベルは抜群に良いです。
KENJI, jp1 night trip

Tensui Saryo

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