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Hakone Kowakien TEN-YU
Luxury ryokan with spa, near Okada Museum of Art
- Great for families
- Free WiFi and free parking
- Collect stamps
- Price Guarantee
From
S$426
Price available on 07 Dec 2021Restrictions related to your trip
Check COVID-19 restrictions. Find out moreOpens in a new window
1297 Ninotaira, Hakone, 250-0407, Kanagawa, Japan
9.2.Superb.375 verified Hotels.com guest reviews
Very nice staff and good services! Location is excellent if you like mountain view and…
Dec 23, 2018
Everything was Fantastic!!
Aug 20, 2021
Enhanced health and safety measures
This property advises that enhanced cleaning and guest safety measures are currently in place.- Property is cleaned with disinfectant
- Staff wears personal protective equipment
- Property confirms they are implementing enhanced cleaning measures
- Shield between guests and staff in main contact areas
- Social distancing measures are in place
- Protective clothing is available to guests
- Masks are available to guests
- Guests are provided with free hand sanitizer
Guests rated location
Quiet39 positive mentions
Safe22 positive mentions
The following facilities or services will be unavailable from October 25 2021 to January 1 2022 (dates subject to change):
- Free WiFi
- Free parking
- Bathtub
- Air Conditioning
Property highlights
Main amenities
- 150 guestrooms
- Daily housekeeping
- Restaurant and bar/lounge
- Full-service spa
- Hot springs
- Sauna
Feel at home
- Cribs/infant beds (surcharge)
- Refrigerator
- Separate bathtub and shower
- Television
- Free toiletries
- Garden
What’s around
- Okada Museum of Art - 3 min walk
- Hakone Kowakien Yunessun - 3 min walk
- Hakone Open Air Museum - 16 min walk
- Miyagino Hayakawa Breakwater Cherry Blossoms - 33 min walk
- Hakone Ropeway - 2.6 mi / 4.3 km
- Lake Ashi - 4.8 mi / 7.8 km
Book this property and collect stamps after your stay
Remember, collect 10 stamps, get 1 reward* night
Enter dates for 2 guests
- Executive Suite with Open-air Onsen Bath (Dinner starts at 6pm)
- Superior with Open-air Onsen Bath (Dinner at 5pm)
- Maisonette Deluxe with Open-air Onsen Bath (Dinner at 5pm)
- Japanese Superior w/Open Air Onsen Bath, Yunessan 1day Ticket (Dinner at 5PM)
- Maisonette Deluxe with Open-air Onsen Bath Yunessan 1day Ticket (Dinner at 5PM)
- Superior with Open-air Onsen Bath (Breakfast plan)
- Superior Room with OpenAir Bath with Teppan Yaki Dinner (Dinner at 5pm)
- Superior Room with OpenAirBath with Beef Shabu-Shabu dinner (Dinner at 5pm)
- Limited Offer-Superior with Open-Air Onsen Bath (Breakfast plan)
What’s around
Landmarks
- Okada Museum of Art - 3 min walk
- Hakone Kowakien Yunessun - 3 min walk
- Hakone Open Air Museum - 16 min walk
- Miyagino Hayakawa Breakwater Cherry Blossoms - 33 min walk
- Hakone Ropeway - 2.6 mi / 4.3 km
- Lake Ashi - 4.8 mi / 7.8 km
- Hakone Shrine - 5.1 mi / 8.2 km
- Gotemba Premium Outlets - 11.7 mi / 18.8 km
- Mishima Sky Walk - 11.9 mi / 19.1 km
Getting around
- Hakone Gora Station - 21 min walk
- Hakone Miyanoshita Station - 3 min drive
- Hakone Ohiradai Station - 6 min drive
- Kowakidani Station - 15 min walk
map
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See on map
1297 Ninotaira, Hakone, 250-0407, Kanagawa, Japan
At a glance
Size
- 150 rooms
Arriving/leaving
- Check-in time 3 PM-7 PM
- Check-out time is 11:00 AM
Restrictions related to your trip
- Check COVID-19 restrictions.
Special check-in instructions
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation. Japanese futons are provided based on the number of adults in the reservation. Beds are not included in the room rate for children age 5 and younger.
Guests booked in Half Board rates must check-in by 4:30 PM to receive dinner.
Guests booked in Half Board rates must check-in by 4:30 PM to receive dinner.
Required at check-in
- Credit card, debit card, or cash deposit required for incidental charges
- Government-issued photo ID may be required
- Minimum check-in age is 18
Children
- One child (2 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
Pets
- Pets not allowed (service animals welcome)
Internet
- Free WiFi in public areas
- Free WiFi in rooms
Parking
- Free onsite self parking
- Wheelchair-accessible parking on site
At the property
Food and drink
- Restaurant
- Bar/lounge
Things to do
- Full-service spa
- Sauna
Services
- 24-hour front desk
- Concierge services
- Free newspapers in lobby
- Luggage storage
- Multilingual staff
Facilities
- Elevator
- Designated smoking areas
- Garden
- Terrace
Accessibility
- In-room accessibility
- Wheelchair accessible
- Wheelchair-accessible parking
- Sign language-capable staff
- Grab bar - near toilet
Languages Spoken
- Chinese
- English
- Japanese
- Korean
In the room
Home comforts
- In-room climate control (air conditioning)
- Slippers
Sleep well
- Blackout drapes/curtains
- Turndown service
Freshen up
- Separate bathtub and shower
- Bidet
- Free toiletries
- Hair dryer
Be entertained
- 50-inch LCD TV
- Digital TV channels
Stay connected
- Free WiFi
- Phone
Food and drink
- Refrigerator
- Free bottled water
More
- Daily housekeeping
- In-room safe
Special features
Spa
Guests can indulge in a pampering treatment at the ryokan's full-service spa. Services include massages. Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen) and a yukata (Japanese robe). These services feature separate men and women areas.
The spa is open daily.
Dining
Geihinkan(Steak) - This steakhouse serves dinner only.
Kihinkan(sobakaiseki) - Overlooking the garden, this fine-dining restaurant specializes in Japanese cuisine and serves dinner only. Reservations are required. Open daily.
Kihinkan(sobakaiseki) - Overlooking the garden, this fine-dining restaurant specializes in Japanese cuisine and serves dinner only. Reservations are required. Open daily.
Fees & policies
Mandatory feesPay at property
You'll be asked to pay the following charges by the property at check-in or check-out:
- A bathing tax, collected at the property, may be charged. The bathing tax applies to properties with hot springs and ranges from JPY 150-500 per person, per night based on local regulations. Please note that further exemptions may apply.
Half Board meals are not included in the room rate for children age 5 and younger. Additional fees of JPY 3000 per child ages 2-5, per day apply for kids meals. Guests may bring their own meals for children age 2 or younger.
Children & extra bedsPay at property
You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
- Cribs/infant beds are available for JPY 3300 per stay
PetsPay at property
You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
- Service animals exempt from fees
Hygiene & cleanliness
This property advises that enhanced cleaning and guest safety measures are currently in place.
Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
Personal protective equipment, including masks, will be available to guests.
Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas.
Enhanced food service safety measures are in place.
Policies
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
This property accepts cash, cash, cash, cash and cash.
Meals at this property for children ages 3-6 are served from a designated children’s menu. Surcharges may apply.
Also known as
- Hakone Kowakien TEN-YU Inn
- Hakone Kowakien TEN-YU Ryokan Hakone
- Kowakien TEN-YU Inn
- Kowakien TEN-YU
- Hakone Kowakien TEN YU
- Hakone Kowakien TEN-YU Ryokan
- Hakone Kowakien TEN-YU Hakone
Also known as
- Hakone Kowakien TEN-YU Inn
- Hakone Kowakien TEN-YU Ryokan Hakone
- Kowakien TEN-YU Inn
See more
*See fees & policies for additional details or extra charges
FAQs
- This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
- Yes, there's free self parking.
- Sorry, pets aren't allowed, but service animals are welcome.
- You can check in from 3 PM - 7 PM. Check-out time is 11:00 AM.
- Yes, Geihinkan(Steak) offers Japanese cuisine and garden views. The dining venue will be unavailable from October 25 2021 to January 1 2022 (dates subject to change). Nearby restaurants include Hakone Kappei (15-min walk), Woody (15-min walk), and Meissen (2 mi).
- Onsite recreation at Hakone Kowakien TEN-YU includes hot springs. Indulge in a treatment at the spa and enjoy other amenities such as a sauna and a garden.
9.2.Superb.375 verified Hotels.com guest reviews
- 8.0.Very good
Great place good food
Mitsuru, 1 night trip, Oct 22, 2021
Verified Hotels.com guest review
- 6.0.Good
Disappointed
Stayed for 4 nights in a suite as part of a family trip. Although the hotel was accepting of my involvement in meal planning for my kids there was just simply a disconnect between the in-room meal service staff that would regularly take our meal requests and what was made in their kitchens and delivered to the room. I can say that my average requirements were met, but not exceeded. I expected more from the kids meals. Considering the cost of the stay and the effort I had made to communicate with the reservations staff prior to my arrival, I was disappointed. Overall, this stay did not leave me with a feeling to return in the future.
1 night family trip, Aug 16, 2021
Verified Hotels.com guest review
- 10.0.Exceptional
Very clean and so relaxing. We enjoyed staying here.
ELIJA, 2 night trip, Jul 15, 2021
Verified Hotels.com guest review
- 10.0.Exceptional
excellent
1 night family trip, Jul 2, 2021
Verified Expedia guest review
- 8.0.Very good
Gora, In my opinion, as one of the best views to mountains in the Kanto region.
1 night romance trip, May 29, 2021
Verified Expedia guest review
- 10.0.Exceptional
Front staff and bell boy were very good おもてなし! Bell boy is from Vietnam who is not speak fluent Japanese however she was trying to
1 night trip, Jul 10, 2020
Verified Expedia guest review
- 10.0.Exceptional
The area surrounding the hotel was peaceful and serene.
Cathy, 2 night trip, Mar 22, 2020
Verified Expedia guest review
- 8.0.Very good
Love the private open air bath and delicious break
Overall our stay for 3 nights were very nice. Room is very nice with open air bath and lovely views. Outdoor public baths are in good design. Breakfast is delicious with variety of japanese food especially curry and seafood don. However, the hotel should inform guests that train service is suspended at Gora station. Luckily we found out when browsing train schedules. I have contacted hotel twice which bus we should take to arrive Ten-Yu. The Odakyu lines staff told me to take bus no 5 with 1 min walk. But your hotel staff told me we should take bus no. 3. The bus stopped at Yunessen. We had to carry our big luggage’s walking up to the slopes for 6 minutes to arrive the hotel. In our room, your housekeeping cleaner has removed my personal toothbrush. I cannot find it!! The basin still had stains!!
Sau Fung Carmen, 1 night trip, Dec 24, 2019
Verified Hotels.com guest review
- 10.0.Exceptional
We were had a wonderful stayed in. They served us delicious Japanese dinner and buffet breakfast. The most amazing moment was enjoying the outdoor onsen.
2 night family trip, Dec 20, 2019
Verified Expedia guest review
- 10.0.Exceptional
This was our second time staying at the Kowakien Tenyu, and once again it did not disappoint. The main draw for us is the two large hot spring baths which alternate between men and women every other day. One is in a natural setting with a beautiful waterfall and the other is a sleek modern bath with an infinity edge overlooking the mountains. The water is very hot but soothing once you get used to it and minerals in the water is great for arthritis and other aches and pains. The other draw is the fantastic half-board which includes breakfast and dinner. The dinner is a multi course feast for both the eyes and the pallet. This time the breakfast was a buffet which we didn’t like as much as the a la carte offering last time. The rooms are spacious and beautiful with western style beds and tatami mats. They are very clean and well maintained. There’s a bus stop down the hill as well as up the hill. Apparently the hotel provides a free shuttle from Gora station which we didn’t know about in advance. Highly recommend!
2 night romance trip, Dec 16, 2019
Verified Orbitz guest review