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View all photos for Luxury Suite, Non Smoking, Mountain View

Premium bedding, down duvets, in-room safe, free WiFi

Luxury Suite, Non Smoking, Mountain View

  • 115 sq m
  • Mountain view
  • Sleeps 6
  • 2 Large Single Beds and 4 Single Futons

View all photos for Family Suite, Non Smoking, Mountain View

Premium bedding, down duvets, in-room safe, free WiFi

Family Suite, Non Smoking, Mountain View

  • 98 sq m
  • Mountain view
  • Sleeps 6
  • 2 Large Single Beds and 4 Single Futons

View all photos for Premier Suite, Non Smoking, Mountain View

Premium bedding, down duvets, in-room safe, free WiFi

Premier Suite, Non Smoking, Mountain View

  • 100 sq m
  • Mountain view
  • Sleeps 5
  • 2 Large Single Beds and 3 Single Futons

View all photos for Standard Suite, Non Smoking, Mountain View

Premium bedding, down duvets, in-room safe, free WiFi

Standard Suite, Non Smoking, Mountain View

  • 85 sq m
  • Mountain view
  • Sleeps 5
  • 2 Large Single Beds and 3 Single Futons

Comfort Suite, Non Smoking, Mountain View

  • 58 sq m
  • Mountain view
  • Sleeps 2
  • 2 Large Single Beds and 1 Single Futon

View all photos for Classic Suite, Non Smoking, Mountain View

Premium bedding, down duvets, in-room safe, free WiFi

Classic Suite, Non Smoking, Mountain View

  • 60 sq m
  • Mountain view
  • Sleeps 2
  • 2 Large Single Beds

Junior Room, Non Smoking, Mountain View

  • 69 sq m
  • Mountain view
  • Sleeps 3
  • 2 Large Single Beds and 1 Single Futon

At a glance

Hotel size

  • 18 rooms
  • Arranged over 5 floors

Arriving/Leaving

  • Check-in time from 3:00 PM until 6:00 PM
  • Minimum check-in age – 18
  • Check-out time is 11:00 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • This property doesn't offer after-hours check-in
  • To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
  • Guests booked in Half Board rates must check-in by 6 PM to receive dinner.
  • Meals are not included in the half-board rate for children age 3 and younger.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free Wi-Fi in rooms (speed: 25+ Mbps)

Parking

  • Free uncovered on-site self-parking
  • Free covered on-site valet parking

Property amenities

Food and drink

  • Free Japanese breakfast each morning 8:00 AM–9:00 AM
  • Hosted evening meals daily for a surcharge

Services

  • 24-hour front desk
  • Concierge services
  • Luggage storage

Facilities

  • 1 building/tower
  • Safe-deposit box at front desk
  • Spa services

Accessibility

  • Lift
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Well-lit path to entrance
  • Step-free path to entrance

Room amenities

Be entertained

  • Tablet computer
  • Smart speaker
  • 55-inch LCD TV
  • Satellite TV channels
  • Netflix

Home comfort

  • Climate-controlled air conditioning and heating
  • Coffee/tea maker
  • Electric kettle

Sleep well

  • Down duvet
  • Premium bedding
  • Free extra futon

What to enjoy

  • Private outdoor hot tub
  • In-room massage
  • Separate sitting area

Freshen up

  • Private bathroom
  • Spring water bath
  • Separate bath and shower
  • Rainfall shower heads
  • Electronic bidet
  • Designer toiletries
  • Hairdryer
  • Toothbrush and toothpaste

Stay connected

  • Complimentary wireless Internet access (speed of 25+ Mbps)

Food and drink

  • Mini fridge
  • In-room dining only

More

  • Daily housekeeping
  • In-room safe

Reviews

9.2

Superb

9.4/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Exceptional

Gen Hakone is an absolute treat for your senses ! We were thoroughly pampered and had a most enjoyable 2 nights! The scenery is gorgeous and the room is beautiful! Being served in the room is a luxury and having Netflix on TV made our stay perfect ! Thank you ! We hope to be back !
Belinda, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Friendly and super helpful staff. Accomodated us and our 16 month old baby with care. Baby cribs were available. Very close to the ropeway station to see the go see the sights but shuttle service is also available. Highly recommended and definitely would visit again.
Terrence, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

Mugi, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Ho Yan, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Gavon, 1-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

非常に気持ちよく過ごせました。
Koki, 2-night romance trip
Verified Expedia guest review

10/10 Exceptional

完美！
餐飲可再加強，就更完美了
Danny, 2-night family trip
Verified Hotels.com guest review

8/10 Very good

総出でお迎えいただき全てにおいて完璧な旅館でした。 問題は帰りです。 部屋でチェックアウトしてフロントに降りると誰も居ず、呼び鈴を押して帰りを告げるとスタッフ1人が来て送っていただきました。 帰る時はこれまでのいい気分が飛んでしまってちょっと残念でした。 それさえ無ければ全てにおいて最高の旅館でした。
Katsuhiro, 1-night trip
Verified Expedia guest review

10/10 Exceptional

誕生日旅行で利用しました。 とても快適にゆったり過ごせて大満足です。 食事の量がかなり多くて残してしまったのが申し訳なかったですが、サプライズでデザートをバースデープレートにして頂き、いい記念になりました。 また利用させていただきたいと思います。 ありがとうございました。
あおい, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

Desmond C H, 1-night family trip
Verified Hotels.com guest review