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Tensui Saryo

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Overview of Tensui Saryo

Tensui Saryo

3.5 star property
Mountain hotel with bar/lounge, near Hakone Open Air Museum
8.6 out of 10 Fabulous
8.6/10 Fabulous

136 verified guest reviews

Property highlights

  • Spa
  • Free parking
  • Free WiFi
  • Air conditioning
  • Bar
1320-276 Gora , Hakone, Kanagawa, 250-0408
Main amenities
  • Daily housekeeping
  • Breakfast available
  • Bar/lounge
  • Coffee shop/cafe
  • Massage/treatment rooms
  • Coffee/tea in a common area
  • Front desk safe
  • Vending machine
  • Multilingual staff
  • Luggage storage
  • Limited hour front desk
For families
  • Fridge
  • Television
  • Daily housekeeping
  • Coffee/tea maker
  • Blackout curtains
  • Lift

Room options

About this area

What's nearby

  • In Gora
  • Hakone Open Air Museum - 14 min walk
  • Hakone Kowakien Yunessun - 26 min walk
  • Hakone Gora Park - 1 min drive
  • Ōwakudani - 5 min drive
  • Pola Museum of Art - 6 min drive
  • Hakone Shrine - 11 min drive
  • Lake Ashi - 12 min drive
  • Fuji-Hakone-Izu National Park - 15 min drive
  • Odawara Castle - 22 min drive
  • Gotemba Premium Outlets - 23 min drive

Getting around

  • Tokyo (HND-Haneda) - 85 min drive
  • Tokyo (NRT-Narita Intl.) - 132 min drive
  • Hakone Gora Station - 1 min walk
  • Hakone Ohiradai Station - 7 min drive
  • Hakone Miyanoshita Station - 29 min walk
  • Kowakidani Station - 23 min walk


  • COFFEE CAMP - 1 min walk
  • みょうじん - 19 min walk
  • やまひこ鮨 - 16 min walk
  • GORA BREWERY & GRILL - 7 min walk
  • ラウンジ花影 - 10 min walk

About this property

Tensui Saryo

At Tensui Saryo, you'll be within a 15-minute drive of Hakone Kowakien Yunessun and Lake Ashi. Guests can grab a bite to eat at the coffee shop/cafe, or indulge in massages, facials or body treatments. Also, this hotel is 0.7 mi (1.2 km) from Hakone Open Air Museum and 6.1 mi (9.8 km) from Hakone Shrine. The helpful staff and overall comfort get good marks from fellow travellers.


English, Japanese

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
This information is provided by our partners.

At a glance

Hotel size

  • 34 rooms
  • Arranged over 4 floors


  • Check-in time from 3 PM until 6:00 PM
  • Minimum check-in age – 20
  • Check-out time is 10:00 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • The front desk is open daily from 8 AM - 7 PM
  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • This property doesn't offer after-hours check-in
  • To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
  • For more details, please contact the property using the information on the booking confirmation
  • Meals are available by reservation only and cannot be requested after check-in.
  • Guests with dietary restrictions or food allergies should contact this property 3 days in advance.
  • Guests with Room Only or Breakfast Included plans must request and book dinner by 4 PM on the same day. Guests with Room Only plans must request and book breakfast by 9 PM the evening prior to breakfast.
  • Guests booked in Half Board rates must check-in by 6 PM to receive dinner.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 20


  • No cots (infant beds)


  • Pets not allowed


  • Free WiFi in public areas


  • Free on-site self-parking
  • On-site parking is limited

Property amenities

Food and drink

  • Japanese breakfast (surcharge) each morning 7 AM–9 AM
  • Bar/lounge
  • Coffee shop
  • Coffee/tea in a common area


  • Front desk (limited hours)
  • Luggage storage
  • Multilingual staff


  • 2 buildings/towers
  • Built in 1995
  • Safe-deposit box at front desk
  • Massage/treatment rooms


  • Lift
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs available on site

Room amenities

Be entertained

  • 32-inch flat-screen TV
  • Digital TV channels

Home comfort

  • Climate-controlled air conditioning and heating
  • Coffee/tea maker
  • Electric kettle
  • Slippers

Sleep well

  • Down duvet
  • Blackout curtains
  • Bed sheets provided

What to enjoy

  • Individually furnished and decorated

Freshen up

  • Electronic bidet
  • Free toiletries
  • Hairdryer
  • Towels

Food and drink

  • Fridge
  • Free bottled water


  • Daily housekeeping
  • In-room safe

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • Additional fee: JPY 150 per person, per night
The additional mandatory fee covers a bathing tax for hot springs usage. This fee is charged to guests age 12 and older, collected at the property.

Optional extras

  • Japanese breakfast is offered for an extra charge of approximately JPY 3300 per person
  • Late checkout can be arranged for an extra charge of JPY 5500 (subject to availability)

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.


The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit on site.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
This property accepts credit cards. Cash is not accepted.
For the comfort of guests using the public bathing areas and other public facilities, this property does not permit guests with tattoos to use the facilities.

Also known as

Tensui Saryo Hotel Hakone
Tensui Saryo Hotel
Tensui Saryo Hakone
Tensui Saryo Hotel
Tensui Saryo Hakone
Tensui Saryo Hotel Hakone

Frequently asked questions

Does Tensui Saryo offer free cancellation for a full refund?
Yes, Tensui Saryo does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Tensui Saryo?
This property confirms that disinfectant is used to clean the property. Please note that this information has been provided by our partners.
Are pets allowed at Tensui Saryo?
Sorry, pets aren't allowed.
Is parking offered on site at Tensui Saryo?
Yes, there's free self parking. Parking spaces may be limited.
What are the check-in and check-out times at Tensui Saryo?
You can check in from 3 PM - 6:00 PM. Check-out time is 10:00 AM. Late check-out is available for a charge of JPY 5500 (subject to availability).
What's the area around Tensui Saryo like?
Tensui Saryo is a short 1-minute walk from Hakone Gora Station and 6 minutes' walk from Hakone Gora Park.







Staff & service




Property conditions & facilities




4/10 Fair

Verified Expedia guest review

2/10 Poor

Staff didn’t give us the room we purchased and tried to make us feel bad for asking. They didn’t pay attention to task and breakfast looked like left over dinner.
Verified Expedia guest review

6/10 Good

Easy to access from the train station and convenient. They provided only one key.
1-night family trip
Verified guest review

10/10 Exceptional

Highly recommended, I love the welcome service at the Bar, the breakfast, the room and the service.. location is very convinient.. but I suggest you better drop by the convinient store near the station if you need some extra stuff before you proceed to the hotel..because there is non close to the hotel. Overall all … GREAT HOTEL
Elenita, 1-night trip
Verified Expedia guest review

10/10 Exceptional

The staff were all very kind and hospitable.
Noriko, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

Nice hotel to relax.
1-night trip
Verified guest review

10/10 Exceptional

The staff was really friendly. I arrived to the hotel early and they held my bag for me until I came back. I had no idea what I was going to do but they gave me some great recommendations of things to do in the area and when I came back my bag was in my room. I really enjoyed the welcome drink and cake at the bar with a foot bath. The hot spring bath and foot bath in my room were also great! (Select rooms only) I’ll definitely go there again.
2-night trip
Verified Expedia guest review

10/10 Exceptional

1-night trip
Verified Expedia guest review

10/10 Exceptional

We were welcomed with very friendly staff. The hotel was inviting and very pretty! We loved the fact that they had yukatas available we could pick out to use to wear around the hotel. My favorite thing about the hotel was the foot spa bar! Amazing!
Samantha, 2-night trip
Verified guest review

8/10 Very good

1-night trip
Verified Expedia guest review