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Hotel Musashiya

3.5 star property
Family-friendly ryokan within easy reach of Hakone Shrine

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Hotel Musashiya

Photo gallery for Hotel Musashiya

Hot springs
Terrace/patio
View from property
In-room safe, desk, iron/ironing board
Café

Overview of Hotel Musashiya

7.8 out of 10 Good
7.8/10 Good

Property highlights

  • Onsen
  • Free parking
  • Free WiFi
  • Air conditioning
  • Child-friendly activities
Map
Motohakone 20, Japan, Hakone, Kanagawa, 250-0522
Main amenities
  • Daily housekeeping
  • Hot springs
  • Breakfast available
  • Room service
  • Coffee shop/cafe
  • Terrace
  • Coffee/tea in a common area
  • Air conditioning
  • Garden
  • Library
  • Reception fireplace
  • Front desk safe
Feel at home
  • Children stay free
  • Fridge
  • Private bathroom
  • Television
  • Garden
  • Terrace

Room options

View all photos for Basic Single Room, Mountain View

In-room safe, desk, iron/ironing board

Basic Single Room, Mountain View

  • 19 sq m
  • Mountain view
  • Sleeps 1
  • 1 Single Futon

View all photos for Japanese-Style Room with Lake View (20sqm)

In-room safe, desk, iron/ironing board

Japanese-Style Room with Lake View (20sqm)

  • 20 sq m
  • Lake view
  • Sleeps 4
  • 4 Single Futons

View all photos for Japanese-Style Room with Mountain View (20sqm)

In-room safe, desk, iron/ironing board

Japanese-Style Room with Mountain View (20sqm)

  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Single Futons

About this area

What's nearby

  • Hakone Shrine - 10 min walk
  • Lake Ashi - 12 min walk
  • Fuji-Hakone-Izu National Park - 4 min drive
  • Hakone Kowakien Yunessun - 8 min drive
  • Hakone Open Air Museum - 9 min drive
  • Hakone Gora Park - 10 min drive
  • Ōwakudani - 11 min drive
  • Pola Museum of Art - 13 min drive
  • Mishima Sky Walk - 15 min drive
  • Atami Sun Beach - 36 min drive
  • Gotemba Premium Outlets - 30 min drive

Getting around

  • Tokyo (HND-Haneda) - 99 min drive
  • Tokyo (NRT-Narita Intl.) - 156 min drive
  • Hakone Miyanoshita Station - 9 min drive
  • Hakone Ohiradai Station - 12 min drive
  • Yugawara Station - 15 min drive

Restaurants

  • 箱根神社 お休処 - 10 min walk
  • Bakery&Table箱根 - 3 min walk
  • 深生そば - 2 min walk
  • 湖畔荘 - 4 min walk
  • あしのこ茶屋 - 1 min walk
Map

About this property

Hotel Musashiya

Hotel Musashiya puts you within a 10-minute drive of Lake Ashi and Hakone Kowakien Yunessun. Other highlights include a terrace and a garden.

Languages

Chinese (Mandarin), English, Japanese

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected

Social distancing

Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 35 rooms

Arriving/Leaving

  • Check-in time from 2 PM until 8 PM
  • Minimum check-in age – 18
  • Check-out time is 10 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • The front desk is open daily from 7 AM - 10:00 PM
  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
  • If you are planning to arrive after 6 PM please contact the property in advance using the information on the booking confirmation
  • For more details, please contact the property using the information on the booking confirmation

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Children (3 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
  • No cots (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

Parking

  • Free on-site self-parking
  • On-site parking is limited

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Full breakfast (surcharge) each morning 7:30 AM–9 AM
  • Coffee shop
  • Coffee/tea in a common area
  • Tea service at check-in
  • Kaiseki meal
  • Shared microwave
  • Room service (limited hours)
  • Water dispenser

Travelling with children

  • Children stay for free (see details)

What to do

  • Hot springs
  • Karaoke
  • Ping pong

Working away

  • Meeting room

Services

  • Front desk (limited hours)
  • Free newspapers in reception
  • Luggage storage

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Library
  • Fireplace in reception

Accessibility

  • Lift
  • Wheelchair-accessible registration desk

Room amenities

Be entertained

  • LCD television
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Slippers
  • Children's slippers
  • Iron/ironing board (on request)
  • Window screens

Sleep well

  • Turndown service

Freshen up

  • Private bathroom
  • Deep-soaking bath
  • Shower/bath combination
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Phone
  • Electrical adapters/chargers

Food and drink

  • Fridge
  • Children's dinnerware
  • In-room dining only
  • High chair

More

  • Daily housekeeping
  • In-room safe
  • Tatami (woven mat floors)
  • Fusuma (room partition)
  • Guidebooks/recommendations
  • Local maps

Special features

Spa

Public bath/onsen services include an indoor mineral hot spring (onsen) and yukata (Japanese robe). These services feature separate men's and women's areas. There are hot springs on site.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A bathing tax, collected at the property, may be charged. The bathing tax applies to properties with hot springs and ranges from JPY 150-500 per person, per night based on local regulations. Please note that further exemptions may apply.

Optional extras

  • Full breakfast is offered for an extra charge of approximately JPY 2000 per person

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly touched surfaces are cleaned with disinfectant between stays.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Policies

The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
Guests can rest easy knowing that there's a fire extinguisher, a smoke detector and a first aid kit on site.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
This property accepts credit cards. Cash is not accepted.
Beds and futons are provided based on the number of adults in the reservation.

Also known as

Hotel Musashiya Hakone
Musashiya Hakone
Musashiya
Hotel Musashiya Ryokan
Hotel Musashiya Hakone
Hotel Musashiya Ryokan Hakone

Frequently asked questions

Does Hotel Musashiya offer free cancellation for a full refund?
Yes, Hotel Musashiya does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Hotel Musashiya?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Hotel Musashiya?
Sorry, pets aren't allowed.
Is parking offered on site at Hotel Musashiya?
Yes, there's free self parking. Parking spaces may be limited.
What are the check-in and check-out times at Hotel Musashiya?
You can check in from 2 PM - 8 PM. Check-out time is 10 AM.
What is there to do at Hotel Musashiya and nearby?
On-site recreation at Hotel Musashiya includes hot springs. Hotel Musashiya also has a garden.
Does Hotel Musashiya have rooms with private hot tubs?
Yes, each room has a deep-soaking bath.
What's the area around Hotel Musashiya like?
Hotel Musashiya is a short 12-minute walk from Lake Ashi and 10 minutes' walk from Hakone Shrine.

Reviews

7.8

Good

7.4/10

Cleanliness

8.6/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Poor

This was the most absolutely disgusting lodging experience I have ever had. One word sums up this hotel perfectly: DIRTY. The sink had old watermarks and toothpaste from the previous guest. There was dust, stains, dirt, and rust everywhere. The bathroom was exceptionally bad, worse than a public bathroom. It is clear that they have never once wiped or disinfected surfaces in the room. The futons were so thin that it felt like you were sleeping straight on the ground. The room also had a horrible public bathroom smell that didn’t go away. The staff was nice but I would not recommend this hotel to anyone, especially given the high price. We got out as soon as we possibly could.
Farrah, 1-night romance trip
Verified Expedia guest review

8/10 Very good

The hotel is definitely unique! i requested a non-smoking japanese style room which they did provided! i honestly loved the view of the Lask Ashi from my room! The staff was friendly and definitely helpful! I made a mistake of booking a smoking room, but i needed a non-smoking room, which they easily changed it to that when i emailed in regards of my booking mistakes. Their onsen are phenomenal! they had an indoor onsen and outdoor onsen, tried both and i think i love the outdoor onsen over the indoor ones(just a personal preference) I guess my only downside for this hotel is the housekeeping, i did stay for 4 days and 3 nights, it didnt seem that they do any housekeeping at all? luckily i had some plastic bags that i used as a garbage bags(there was also some garbage can in my room, but it didnt look like its enough, since there was no housekeeping during my stays. The room is a little outdated, could really use some renovations in my opinion. But other than those, i would definitely come back to this place and hopefully it gets some improvements in regards of housekeeping and renovations. Oh, they also have some sort of curfew before they locked their doors. If i remember correctly there are 2 doors that you can get in, the main big door which closes at 21:00 pm, and the small door besides it that closes at 23:00 pm, so if you are planning on staying to this place, those are the hours before they close the doors for the night(Ya, it kind of weirds me out regards of curfew)
Verified Expedia guest review

6/10 Good

A little run down. Didn’t use shower in their room too dirty. Used so showers. Good location nice view. Staff was nice. Lobby smells musty. Someone was smoking on our floor could smell it all over.
steve, 2-night trip
Verified Expedia guest review

6/10 Good

Carmen, 1-night trip
Verified Expedia guest review

10/10 Exceptional

1-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

best view of Hakone Shine
Verified Expedia guest review

8/10 Very good

The view of Ashi Lake is beautiful. The hotel is walking distance to the Hakone Sight Seeing lake cruise. The hotel is a bit dated but other than that, the staffs are very friendly and helpful.
2-night trip
Verified Hotels.com guest review

6/10 Good

The reason I book this Hotel I want to see the lake and cruise around to see the beauty of the little town
1-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

The staff are friendly and helpful. The building was old but it was nice coz i got to experience japanese style room but the toilet doesnt have a bidet.
Maylyn, 2-night family trip
Verified Expedia guest review

6/10 Good

Location and their service was good, however facility was bit old and was not clean.
2-night family trip
Verified Expedia guest review