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Hotel Principe

Photo gallery for Hotel Principe

Outdoor pool
In-room safe, iron/ironing board, free WiFi, bed sheets
Executive Double Room, 2 Double Beds | In-room safe, iron/ironing board, free WiFi, bed sheets
Executive Double Room, 2 Double Beds | In-room safe, iron/ironing board, free WiFi, bed sheets

Overview of Hotel Principe

Hotel Principe

3.0 star property
3-star hotel in Chetumal with outdoor pool and restaurant

7.0/10 Good

167 verified guest reviews

Property highlights

  • Pool
  • Free WiFi
  • Pet-friendly
  • Air conditioning
  • Restaurant
  • Bar
Prolongacion Heroes #326, Chetumal, QROO, 77010

Room options

About this area

What's nearby

  • Heart of Chetumal

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 12 min drive
  • Corozal (CZH) - 46 min drive


  • Diaz Grill Taqueria - 5 min walk
  • La Terraza de Tito - 6 min walk
  • Forasteros - 7 min walk
  • Marisqueria Mi Viejo - 14 min walk
  • La Petite Crêpe - 3 min drive

About this property

Hotel Principe

A great choice for a stay in Chetumal, Hotel Principe is only 2.8 mi (4.4 km) from the airport. The outdoor pool is a great spot to take a dip, and guests can grab a bite to eat at Arlequin, which serves regional cuisine and is open for breakfast, lunch and dinner. Other highlights include a poolside bar, a children's pool and a terrace.


English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Contactless check-out
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available for breakfast and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 79 rooms


  • Check-in time from 3:00 PM until midnight
  • Minimum check-in age – 18
  • Check-out time is 12:30 PM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • No cots (infant beds)


  • Pets allowed (dogs only, 1 per room)*
  • Specific rooms only, restrictions apply*
  • Pets must be supervised


  • Free WiFi in public areas
  • Free WiFi in rooms


  • Wheelchair-accessible parking on site

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 7 AM–noon
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Room service (limited hours)

Travelling with children

  • Children's pool

What to do

  • Access to nearby health club

Working away

  • Business centre
  • 3 meeting rooms


  • 24-hour front desk
  • Tour/ticket assistance
  • Free newspapers in lobby
  • Luggage storage


  • Safe-deposit box at front desk
  • Terrace
  • An outdoor pool


  • Wheelchair-accessible bathroom vanities
  • Lift
  • In-room accessibility (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Close-captioned TV
  • Doorbell and phone notifications
  • Well-lit path to entrance
  • Step-free path to entrance


  • English
  • Spanish

Room amenities

Be entertained

  • Television
  • Cable TV channels

Home comfort

  • Air conditioning
  • Iron/ironing board

Sleep well

  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hairdryer (on request)

Stay connected

  • Free WiFi
  • Phone

Food and drink

  • Free bottled water


  • Daily housekeeping
  • In-room safe

Special features


Arlequin – This restaurant specialises in regional cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.

Fees & policies

Optional extras

  • Cooked-to-order breakfast is offered for an extra charge of MXN 125 for adults and MXN 95 for children (approximately)


  • Pets are allowed for an extra charge of MXN 200.00 per accommodation, per night

Pool, spa, & gym (if applicable)

  • Pool access available from 6:00 AM to 10:30 PM

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitiser.

Contactless check-out is available.

Individually wrapped food options are available for breakfast and through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.


This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

This property accepts credit cards, debit cards and cash.

Also known as

Hotel Principe Chetumal
Principe Chetumal
Hotel Principe Hotel
Hotel Principe Chetumal
Hotel Principe Hotel Chetumal

Frequently asked questions

Does Hotel Principe offer free cancellation for a full refund?
Yes, Hotel Principe does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Hotel Principe?
As of 30 November 2022, prices found for a 1-night stay for 2 adults at Hotel Principe on 1 December 2022 start from S$50, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Hotel Principe?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Hotel Principe?
Yes, there's an outdoor pool and a children's pool. Guests have pool access from 6:00 AM to 10:30 PM.
Are pets allowed at Hotel Principe?
Yes, dogs are welcome, with a limit of 1 per room. There's a charge of MXN 200.00 per accommodation, per night.
What are the check-in and check-out times at Hotel Principe?
You can check in from 3:00 PM - midnight. Check-out time is 12:30 PM. Contactless check-out is available.
What is there to do at Hotel Principe and nearby?
Hotel Principe has an outdoor pool and access to a nearby health club.
Are there restaurants at or near Hotel Principe?
Yes, Arlequin offers regional cuisine. Nearby restaurants include Diaz Grill Taqueria (5-min walk), La Terraza de Tito (6-min walk) and Forasteros (7-min walk).
What's the area around Hotel Principe like?
Hotel Principe is in the heart of Chetumal, a short 11-minute walk from Museum of Maya Culture and 18 minutes' walk from Museo de la Ciudad.

Overall score and ratings






Staff & service




Property conditions & facilities



2/10 Poor

The service was poor, the pool was out of service the whole time i was there, the room needed upliftment i was very disappointed with Hotel Principe will not stay there anymore and will not recommend this place to anyone.
Carlette, 1-night romance trip
Verified Orbitz guest review

2/10 Poor

The room was not properly cleaned. The bathroom door had stains, the bathing curtains had stains, the sheets were stained. There was no blankets or comforter. The pool was not usable the entire weekend. Asked for toilet paper and was told we can’t get any until they come clean the room. Horrible experience
Andre, 2-night family trip
Verified Expedia guest review

4/10 Fair

pool was in maintenance the two days
israel, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

The staff here truly made my stay a dream. If you stay here, I'm positive you will get lucky with kindness & compassion as well. The place is also comfortable, super chill and very pleasurable, as a whole! :)
4-night trip
Verified guest review

8/10 Very good

Calm and relaxing, I recommend to stay with the Family.
1-night family trip
Verified Expedia guest review

10/10 Exceptional

Excellent location and Alexandria is so friendky and helpful.
1-night business trip
Verified Expedia guest review

2/10 Poor

The bed had fleas and I was not able to sleep because the fleas bite in my arms legs
Alma, 1-night family trip
Verified Expedia guest review

8/10 Very good

i like the settings of the building but not the location because it was ghetto area its not a good area for tourist .And to put iceing on the cake i was charge by orbitz and hotel principe and still havent got my money back
1-night romance trip
Verified Orbitz guest review

8/10 Very good

They have nice rooms good A/C . But the swimming pool isn't to good i have been to this place twice and both times i get sick from being in the swimming pool, this last time even one of our children got sick from that pool
1-night family trip
Verified Expedia guest review

4/10 Fair

It was cheap but everything was terrible. Internet was extremely poor.
BC, 1-night business trip
Verified Expedia guest review