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Puerta del Cielo Hotel Origen

3.5 star property
Bacalar hotel with 2 outdoor pools and restaurant

Choose dates to view prices

Photo gallery for Puerta del Cielo Hotel Origen

Outdoor banquet area
Exterior detail
Terrace/patio
1 bedroom, Egyptian cotton sheets, premium bedding, down duvets
Property grounds
Located near the airport, Puerta del Cielo Hotel Origen is a haven for relaxation. Unwind by the 2 outdoor pools with sun loungers and pool umbrellas, or indulge in a meal at the restaurant. With free WiFi and helpful staff, your stay will be nothing short of memorable.

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar
  • Pool
  • Electric vehicle charging point
  • Spa
  • Non-smoking
  • 24/7 front desk

Main amenities (12)

  • Daily housekeeping
  • Restaurants and bar/lounge
  • 2 outdoor pools
  • Breakfast available
  • Beach umbrellas
  • Beach sunloungers
  • Beach towels
  • Pool bar
  • Spa services
  • 24-hour front desk
  • Air conditioning
  • Front desk safe

Feel at home (6)

  • Private bathroom
  • Separate bath and shower
  • Separate sitting area
  • Television
  • Furnished balcony or patio
  • Daily housekeeping

Room options

View all photos for Superior Studio Suite, Terrace, Lakeside

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Superior Studio Suite, Terrace, Lakeside

8.8 out of 10
Excellent
(3 reviews)

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Smart TV
Premium bedding
Blackout curtains
Egyptian cotton bed sheets
Separate bedroom
  • 60 sq m
  • Lagoon view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, Terrace, Partial Lake View

Terrace/patio

Standard Room, Terrace, Partial Lake View

7.8 out of 10
Good
(7 reviews)

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Smart TV
Premium bedding
Blackout curtains
Egyptian cotton bed sheets
Separate bedroom
  • 40 sq m
  • Partial lake view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite, 1 Queen Bed, Terrace, Lagoon View

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Studio Suite, 1 Queen Bed, Terrace, Lagoon View

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Smart TV
Premium bedding
Blackout curtains
Egyptian cotton bed sheets
Separate bedroom
  • 60 sq m
  • Lagoon view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Grand Studio Suite, Terrace, Lakeside

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Grand Studio Suite, Terrace, Lakeside

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Smart TV
Premium bedding
Blackout curtains
Egyptian cotton bed sheets
Separate bedroom
  • 80 sq m
  • Lagoon view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, Terrace, Garden View

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Standard Room, Terrace, Garden View

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Smart TV
Premium bedding
Blackout curtains
Egyptian cotton bed sheets
Separate bedroom
  • 40 sq m
  • Sleeps 2
  • 1 Queen Bed

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About the area

Map
Carretera Federal Bacalar-Xtomoc, Bacalar, QROO, 77930

What's nearby

  • Lake Bacalar - 8 min walk - 0.7 km
  • Laguna Bacalar Ecological Park - 3 min drive - 2.9 km
  • Fort of San Felipe - 4 min drive - 3.6 km
  • Municipal Spa of Bacalar - 5 min drive - 4.3 km
  • Cenote Cocalitos - 8 min drive - 7.2 km

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 38 min drive
  • Corozal (CZH) - 53 min drive

Restaurants

  • ‪Marisqueria el Taco Loco - ‬14 min walk
  • ‪El Sazón a la Mexicana - ‬3 min drive
  • ‪Yerbabuena - ‬4 min drive
  • ‪Madre Masa - ‬4 min drive
  • ‪Taquería Ortega - ‬2 min drive

About this property

Puerta del Cielo Hotel Origen

Puerta del Cielo Hotel Origen offers a great location, putting you within a short 10-minute walk of Lake Bacalar. Guests indulge in spa services, then grab a bite to eat at the restaurant. Other highlights include 2 outdoor pools, a poolside bar and a bar/lounge. Fellow travellers love the helpful staff.

Languages

English, Spanish

More about this property

VISIBILITY

At a glance

Hotel size

    • 14 rooms

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: anytime
    • Minimum check-in age – 18
    • Check-out time is noon

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Children

    • Children (17 years old and younger) are not allowed

Pets

    • No pets or service animals allowed

Internet

    • Free WiFi in public areas
    • Free Wi-Fi in rooms (speed: 500+ Mbps (good for 6+ people or 10+ devices))

Parking

    • Free uncovered on-site self-parking
    • Electric vehicle charging point on site

Other information

    • Smoke-free property
LOB_HOTELS

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 7:30 AM–noon
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Private dining

What to do

  • Ecotours nearby
  • Hiking/biking trails nearby
  • Snorkelling nearby

Services

  • 24-hour front desk
  • Luggage storage
  • Wedding services
  • Beach sunloungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas
  • Romance packages

Facilities

  • Safe-deposit box at front desk
  • Mosquito nets
  • 2 outdoor pools
  • Spa services
  • Banquet hall
  • Outdoor furniture
  • Walkway to water

Accessibility

  • Handrails in stairwells
  • Well-lit path to entrance
ROOM

Room amenities

Be entertained

  • 42-inch Smart TV
  • Digital TV channels

Home comfort

  • Air conditioning
  • Espresso maker
  • Bathrobes
  • Iron/ironing board
  • Window screens

Sleep well

  • Down duvet
  • Blackout curtains
  • Turndown service
  • Premium bedding

What to enjoy

  • In-room massage
  • Furnished balcony/patio
  • Separate sitting area

Freshen up

  • Private bathroom
  • Deep-soaking bath
  • Separate bath and shower
  • Rainfall shower heads
  • Free toiletries
  • Hairdryer
  • Towels
  • Toilet paper

Stay connected

  • Laptop-friendly workspace
  • Complimentary wireless Internet access (speed of 500+ Mbps (good for 6+ people or 10+ devices))
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
STAR_OUTLINE

Special features

Spa

Guests can pamper themselves by indulging in the on-site spa services.
MONETIZATION_ON

Fees & policies

Refundable deposits

  • Deposit: MXN 3500.00 per accommodation, per night

Optional extras

  • Cooked-to-order breakfast is offered for an extra charge of approximately MXN 200 to 500 per person

Pool, spa, & gym (if applicable)

  • Pool access available from 8:00 AM to 6:00 PM
  • Reservations are required for spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room.
Only registered guests are allowed in the guestrooms.
This property does not have lifts.
Long-term renters welcome.
Guests can rest easy knowing that there's a fire extinguisher and a first aid kit on-site.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express
Cashless transactions are available.

Also known as

Puerta Cielo Origen Bacalar
Puerta del Cielo Hotel Origen Hotel
Puerta del Cielo Hotel Origen Bacalar
Puerta del Cielo Hotel Origen Hotel Bacalar
HELP_OUTLINE

Frequently asked questions

Is there a pool at Puerta del Cielo Hotel Origen?

Yes, there are 2 outdoor pools. Guests have pool access from 8:00 AM to 6:00 PM.

Are pets allowed at Puerta del Cielo Hotel Origen?

Sorry, neither pets nor service animals are allowed.

Is parking offered on site at Puerta del Cielo Hotel Origen?

Yes, there's free self parking. Electric car charging is available.

What are the check-in and check-out times at Puerta del Cielo Hotel Origen?

Check-in start time: 3:00 PM; check-in end time: anytime. Check-out time is noon.

What is there to do at Puerta del Cielo Hotel Origen and nearby?

Have fun with nearby activities such as fishing, hiking and snorkelling. Additional recreation nearby includes ecotours. Enjoy a swim in one of the 2 outdoor swimming pools or use the hotel's other amenities, which include spa services.

Are there restaurants at or near Puerta del Cielo Hotel Origen?

Yes, there's an on-site restaurant.

Does Puerta del Cielo Hotel Origen have rooms with private hot tubs?

Yes, each room has a deep-soaking bath.

Does Puerta del Cielo Hotel Origen have any outdoor private spaces?

Yes, every room features a furnished balcony or patio.

What's the area around Puerta del Cielo Hotel Origen like?

Puerta del Cielo Hotel Origen is located a short 6-minute walk from Lake Bacalar.

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Puerta del Cielo Hotel Origen Reviews

Reviews

9.6

Exceptional

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.8/10

Eco-friendliness

Popular mentions

Service staff
Food
View
Room
Lagoons

Reviews

10/10 Exceptional

Great hotel in Bacalar with an amazing view of the lake, excellent food and an amazing staff. Highly recommended!
William, 1-night trip

10/10 Exceptional

Great views, friendly staff.
Karina, 3-night trip

10/10 Exceptional

Awesome stay! Would definitely stay there again!
Lesly, 4-night trip

10/10 Exceptional

Amazing hotel, with friendly staff, great food, and overall with a great view of the lake!
Artemio, 6-night trip

10/10 Exceptional

Beautiful hotel in the Bacalar Lagoon. Intimate, comfortable, with a superb chef and excellent servoce.
Jorge Eduardo, 3-night trip

10/10 Exceptional

Beautiful property
Karen, 1-night trip

10/10 Exceptional

Amazing property with amazing staff. It’s very tranquil and close to downtown Bacalar! We will be back!
Steven D, 5-night trip

8/10 Very good

Wonderful staff. New, very clean and nicely designed rooms.
Mark, 2-night trip

10/10 Exceptional

Amazing stay, amazing hotel

Beautiful hotel, very convenient location. Staff super friendly and helpful. Excellent food. The best views. If you want to do a boat trip, contact Boho boats, amazing day on the lagoon.
Louis, 3-night trip

10/10 Exceptional

We had a glorious stay and will definitely return. Hands down 5 Stars all around!
Corrina, 1-night trip

10/10 Exceptional

Our stay was fantastic in a room with a wonderful view of the Laguna. The property is like a little oasis, filled with plants, flowers, private areas for dining and a swimming pool overlooking the water. The chef is over the top, best food we have had in Mexico! Staff was great and super professional.
Paola, 2-night trip

10/10 Exceptional

Serene, beautiful property with a great lagoon view. Super easy parking and secure entrance. We stayed in two room types and thought both were excellent (lagoon view suite, and partial lagoon view room). The overall vibe was nice with chill electronic music playing and waiters roaming to make sure you had all you needed, the food an drinks were excellent (ate multiple meals during our stay). Only critique would be that the lounge chairs facing the lagoon are limited in number, and other guests would hold them by placing a towel down even though they would not show back up for hours, leaving no chairs left to enjoy - wish the hotel would put a policy about this.
Jason, 2-night trip

10/10 Exceptional

Stunning stay

We had a great 2 night stay at Puerta del Cielo. From the moment we checked in the staff were so attentive, there were so many little details that meant a lot. We had several meals during our stay and everything we ate not only looked like art, but was outstanding. Luis the head chef was so helpful with tips of things to see and do and places to eat outside of the hotel.
Philip, 2-night trip

10/10 Exceptional

Great food and good service. However the property is located in the main highway and there is a lot of noise
Hector Puente, 1-night trip

10/10 Exceptional

El Cielo was such a wonderful place to visit Bacalar. Staff was very attentive. The view is amazing. breakfast was delicious and the drink cocktails were very good. The room view was partial lake view. The property grounds were so beautiful. Our room was comfortable and quiet
Gabriela, 3-night trip

10/10 Exceptional

Beautiful property with beautiful rooms. We arrived to a delicious cold complimentary cocktail. The staff were very helpful with everything from carrying our luggage, changing us to a room with a better view as per their own suggestion. The pool and jetty areas are beautiful, and they will let you reserve to eat dinner here. The restaurant was very nice, and the cocktails were great. Perfect place to relax

10/10 Exceptional

Exceptional service and food!

Me and my love had the most amazing stay at Puerta Del Cielo, the staff was incredibly service minded and tended to all of our needs. The food was simply amazing and we really just wanted to try it all. The price for the hotel and food was nothing compared to what you received. Everything about this place was outstanding and I cannot recommend it enough!! Simply the best expletive both me and my love has had in a while. Please go there and be generous with your tip!
Oliver, 4-night trip

10/10 Exceptional

Puerta Del Cielo is a place that1 1minute by minute as you spend time there you notice the beautiful care and attwnrion to the details in everything from the room irself, the restrooms and showers, the jacuzzi tub, etc. Down to the stone walls, bar area, the lighted pools etc. Everithing invites you to relax and enjoy life. In addition the entirr staff were truly wonderful. Just simply a place to go back anytime you can.

8/10 Very good

I felt the prices of wine/drinks were wY too high. One glass of wine was 2X the price of a bottle in a retail store
Cheryl, 5-night trip

10/10 Exceptional

The staff was very accomadating and super friendly! We checked in a day late and let them know and they were waiting for us in the morning! Their greeting made us feel like celebrities! They also offered to credit me for missing my first night if we wanted to stay another night but we already had another reservation. After we left to our other destination(playa del carmen) we wishe we wouldve stayed another night!. All in all the place was beautiful & peacefule! Food was delicious as well! Would definately stay again! Dont hesitate on this property! Was conpletely worth it! Thank you Puerto del Cielo!
John, 2-night trip

10/10 Exceptional

A perfect stay in paradise.

This is probably one of the nicest boutique hotels I have seen in Bacalar. It's luxurious and not over priced. My room was upstairs with a partial lagoon view. It felt very private and extremely comfortable although I'd say the beds are on the small side but I'm a solo traveller so wasn't an issue for me. It's a little out of the town but taxis are so cheap no more than 50 pesos. I loved the huge outdoor bathtub. The pool area was very nice and there's a deck leading to the lagoon. Food was very very good, the chef was accommodating to my specific requirements and it didn't work out very expensive. Service by all staff is exceptional here. Hotel was so quiet I sometimes felt like the only guest. I'd highly recommend this beautiful hotel.
Maria, 2-night trip

10/10 Exceptional

Maria Paula, 1-night trip

10/10 Exceptional

Lau tong, 4-night trip

10/10 Exceptional

Hugo eudaldo, 2-night trip

10/10 Exceptional

Excelente hotel, destaca mucho la comida, siempre deliciosa; y el personal siempre atento, amable y disponible. Instalaciones muy bonitas y tranquilas. El hotel se encuentra en carretera por lo que solamente puedes trasladarte en auto/taxi pero todos los de la zona están igual. Lo recomiendo y volvería a hospedarme en este lugar sin dudarlo.
Karla Joanna Ruan, 5-night trip