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Gloucester Robinswood Hotel, BW Signature Collection

Photo gallery for Gloucester Robinswood Hotel, BW Signature Collection

Exterior
Sauna, steam room, body treatments, hot stone massages, Swedish massages
In-room safe, desk, laptop workspace, soundproofing
Breakfast, lunch and dinner served
Sauna, steam room, body treatments, hot stone massages, Swedish massages

Overview of Gloucester Robinswood Hotel, BW Signature Collection

Gloucester Robinswood Hotel, BW Signature Collection

4.0 star property
4-star hotel with spa, near Cotswolds
7.6 out of 10 Good
7.6/10 Good

966 verified Hotels.com guest reviews

Property highlights

  • Pool
  • Spa
  • Pet-friendly
  • Parking available
  • Free WiFi
  • Restaurant
Map
Marlstone Close, Robinswood Hill, Gloucester, England, GL4 6EA
Main amenities
  • Daily housekeeping
  • Restaurants and bar/lounge
  • Full-service spa
  • Indoor pool
  • Breakfast available
  • Fitness centre
  • Sauna
  • Steam room
  • Self parking
  • 24-hour room service
  • Business centre
  • 24-hour front desk
For families
  • Connecting/adjoining rooms available
  • Private bathroom
  • Television
  • Daily housekeeping
  • Laundry facilities
  • Lift

Room options

About this area

What's nearby

  • Cotswolds - 21 min walk
  • Gloucester Quays - 6 min drive
  • Gloucester Cathedral - 7 min drive
  • Cheltenham Racecourse - 17 min drive
  • Forest of Dean - 26 min drive

Getting around

  • Birmingham Airport (BHX) - 64 min drive
  • Gloucester Station - 13 min drive
  • Stroud Station - 18 min drive
  • Cheltenham Spa Station - 20 min drive

Restaurants

  • KFC - 4 min drive
  • Widden Old Boys RFC - 5 min drive
  • Pike & Musket - 8 min drive
  • Ridge & Furrow - 4 min drive
  • Polash Authentic Indian Cuisine - 5 min drive
Map

About this property

Gloucester Robinswood Hotel, BW Signature Collection

Gloucester Robinswood Hotel, BW Signature Collection puts you a short five-minute drive from Cotswolds. You can visit the spa to indulge in hot stone massages, body wraps or manicures and pedicures, and Brasserie Restaurant serves breakfast, lunch and dinner. Other features of this upmarket hotel include an indoor pool, a bar/lounge and a fitness centre. The helpful staff and breakfast get good marks from fellow travellers.

Languages

Czech, English, French, Hungarian, Latvian, Mongolian, Polish, Russian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Guest accommodation is sealed after cleaning

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place
Contactless room service is available.

Safety measures

Hand sanitiser provided
Enhanced food service safety measures are in place
This information is provided by our partners.

At a glance

Hotel size

  • 95 rooms
  • Arranged over 2 floors

Arriving/Leaving

  • Check-in time from 3:00 PM until anytime
  • Express check-out available
  • Early check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is 11 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • For more details, please contact the property using the information on the booking confirmation

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cots (infant beds)

Pets

  • Pets allowed (dogs only)*
  • Service animals welcome
  • Food and water bowls available

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • On-site self-parking (GBP 5 per day)
  • Wheelchair-accessible parking on site

Other information

  • Smoke-free property

Property amenities

Food and drink

  • English breakfast (surcharge) each morning 7:00 AM–9:30 AM
  • Restaurant
  • Bar/lounge
  • 24-hour room service

Travelling with children

  • Children's menu

What to do

  • Downhill skiing nearby

Working away

  • Business centre
  • Meeting rooms

Services

  • 24-hour front desk
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff

Facilities

  • Safe-deposit box at front desk
  • Fitness centre
  • 18 holes of golf
  • An indoor pool
  • Full-service spa
  • Sauna
  • Steam room
  • Reception hall

Accessibility

  • Lift
  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Well-lit path to entrance

Room amenities

Be entertained

  • 32-inch LCD TV
  • Satellite TV channels
  • Films for purchase

Home comfort

  • Iron/ironing board

Sleep well

  • Soundproofed rooms
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower/bath combination
  • Free toiletries
  • Hairdryer

Stay connected

  • Desk
  • Free WiFi
  • Desk chair

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include hot stone massages, Swedish massages, facials and body wraps. The spa is equipped with a sauna and a steam room. The spa is open daily.

Dining

Brasserie Restaurant – This restaurant serves breakfast, lunch and dinner. A children's menu is available.
Wine Bar – This restaurant serves brunch, lunch and dinner. Guests can enjoy drinks at the bar.

Fees & policies

Optional extras

  • English breakfast is offered for an extra charge of approximately GBP 15.00 per person
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of GBP 30.00 per pet, per night

Parking

  • Self-parking costs GBP 5 per day

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guest room doors are sealed after cleaning.

Social distancing measures are in place; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
This property accepts credit cards. Cash is not accepted.
This property reserves the right to pre-authorise the guest's credit card prior to arrival.

Also known as

Gloucester Hallmark
Gloucester Hallmark Hotel
Hallmark Gloucester
Hallmark Gloucester Hotel
Hallmark Hotel Gloucester
Hotel Hallmark Gloucester
Hallmark Hotel Gloucester
Gloucester BW Signature Collection
Gloucester Robinswood Hotel, BW Signature Collection Hotel
Gloucester Robinswood Hotel, BW Signature Collection Gloucester

Frequently asked questions

What are the cleanliness and hygiene measures currently in place at Gloucester Robinswood Hotel, BW Signature Collection?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser and social distancing measures are in place. Please note that this information has been provided by our partners.
Is there a pool at Gloucester Robinswood Hotel, BW Signature Collection?
Yes, there's an indoor pool.
Are pets allowed at Gloucester Robinswood Hotel, BW Signature Collection?
Yes, dogs are welcome. There's a charge of GBP 30.00 per pet, per night. Service animals are exempt from fees. Food and water bowls are available.
Is parking offered on site at Gloucester Robinswood Hotel, BW Signature Collection?
Yes. Self-parking costs GBP 5 per day.
What are the check-in and check-out times at Gloucester Robinswood Hotel, BW Signature Collection?
You can check in from 3:00 PM - anytime. There's a charge for early check-in (subject to availability). Check-out time is 11 AM. Late check-out is available for a charge (subject to availability). Express check-out and contactless social distancing and check-out are available.
What is there to do at Gloucester Robinswood Hotel, BW Signature Collection and nearby?
Have fun with nearby winter activities such as downhill skiing. Indulge in a treatment at the spa and enjoy a swim in the indoor pool. Gloucester Robinswood Hotel, BW Signature Collection also has a sauna and a steam room.
Are there restaurants at or near Gloucester Robinswood Hotel, BW Signature Collection?
Yes, there's an on-site restaurant, Brasserie Restaurant.
What's the area around Gloucester Robinswood Hotel, BW Signature Collection like?
Gloucester Robinswood Hotel, BW Signature Collection is a short 1-minute walk from Gloucester Ski and Snowboard Centre and 5 minutes' walk from Robinswood Hill Country Park. Travellers say that this hotel is in a good location.

Reviews

7.6

Good

7.9/10

Cleanliness

7.9/10

Staff & service

7.8/10

Amenities

7.3/10

Property conditions & facilities

7.3/10

Eco-friendliness

Reviews

8/10 Very good

Great hotel, as long as there is no tour coach
Upon arriving I was disappointed that I had to pay £5 to park my car overnight. Check in was quick process. Made a reservation for the evening in the restaurant and due to a tour had to have dinner after 8.30. Looked at menu online and made my choice of what to have. Arrived at restaurant for my booking to be given an A4 piece of paper with what could be described as a “bar menu” to choose from. Bar 3 other tables the rest of the restaurant all had the full menus to choose from which was really disappointing, especially the cost of room along with the bar drinks I was very disappointed to be informed this by the waiter.
1-night business trip
Verified Hotels.com guest review

4/10 Fair

1-night trip
Verified Hotels.com guest review

6/10 Good

Overall very disappointing service 😕
Must say Hotel and Reception welcome staff were lovely but we were not informed before arriving at 7.30pm that restaurant was full and closed at 8.30 because only 2 serving staff were available, but we could order bar food from the same menu and served by same 2 serving staff ?. Only vegetarian option was risotto and rice was not fully cooked. Breakfast was absolute shambles, waited to be seated for 5 minutes but no one came so just had to find a table that been cleared from last guests, had to join queue for coffee cups as none were available, complained to staff as no bacon, scrambled eggs (was 1 fried egg left), no mushrooms left, when eventually food was replenished had to wait as plates were gone !!!, very disappointing service 😞
No food available
No food available
Uncleared tables
Frank, 1-night family trip
Verified Hotels.com guest review

2/10 Poor

Check no functions on
Noise was terrible as they had a function on (not a problem) but was clearly told we should have been made aware as 100% we would have requested a room further away or booked elsewhere. Hotel was fine
Anthony, 1-night family trip
Verified Hotels.com guest review

4/10 Fair

Won’t stay here again
I arrived slightly later than planned so popped up to my room to drop my bags off and then went down to have dinner. Hanging over the shower rail in the bathroom was a very dirty bathmat, which I reported to reception. It didn’t inspire confidence in me with regards to the cleanliness of the rest of the room. There were a few hairs in the bath also. The wall around the window in the room looked like it was rotting/falling apart. The receptionist was very apologetic and brought a clean bathmat. In the restaurant I ordered calamari and the burger. The calamari was nice, the portion could’ve been a little bigger to fill the dish it was served in. I was then brought ‘beef bourguignon’ rather than a burger. I was a bit surprised and then it dawned on me that the waiter must have heard bourguignon rather than burger. Instead of offering to change it he said ‘this is better’, it was nearly 9pm at this point so I didn’t make a fuss and just ate it as I was hungry. It was very nice but clearly not what I had ordered. There was a long wait to ask for dessert and then for the bill. I got up and stood by the till for a while and two members of staff walked over and said they couldn’t do bills and would get somebody else. There weren’t that many people in the restaurant but everything seemed to take an age. The supervisor in the restaurant was very pleasant however. I went for breakfast just before 8am and half the dishes were empty, refills were slow. Very disappointing.
Bathmat found in room when checking in
1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Hotel was fine and the staff vey helpful and friendly. The room was clean and tidy
Robert, 1-night trip with friends
Verified Hotels.com guest review

6/10 Good

Marisa, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Excellent breakfast, beware of parking cost
Value for money. Choose the breakfast, it is the best breakfast I've ever had in a hotel. Beware of parking. Cannot fathom why you would need to pay for parking at the price of the room and the area it is in. Rooms clean, beds were comfy for us (firm).
Matthew, 1-night trip
Verified Hotels.com guest review

8/10 Very good

J, 1-night trip
Verified Hotels.com guest review

8/10 Very good

We had a lovely 2 night break . The staff are really lovely . Nothing too much trouble . The breakfast was excellent . Plenty to choose from and topped up constantly . We had an evening meal one of the nights but was too impressed . I had lasagne and it was like out of a frozen pack and no taste . Shame as was looking forward to a nice meal. The rooms were spacious . The floors are really creaky which is a shame if you are on the ground floor. I tried creeping around but made no differance . The spar and pool were good too . Overall we had a good stay .
Sandra, 2-night family trip
Verified Hotels.com guest review