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All properties in Hakone, Kanagawa Prefecture, Japan

Hyatt Regency Hakone Resort and Spa

Luxury resort with 3 restaurants, near Hakone Gora Park

  • Free WiFi and free parking
From
S$416

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  • Hyatt Regency Hakone Resort and Spa
  • Hyatt Regency Hakone Resort and Spa
  • Indoor Spa Tub
  • Indoor Spa Tub
  • Hyatt Regency Hakone Resort and Spa
Hyatt Regency Hakone Resort and Spa. Image 1 of 58.
1 / 58Hyatt Regency Hakone Resort and Spa
1320 Gora Hakone-machi, Hakone, 250-0408, Kanagawa-ken, Japan
9.4.Exceptional.
  • Very attentive staff. Pick up from Odawara Station was on time. Complimentary shuttle to…

    Mar 9, 2019

  • Very good hotel, but « happy hour » in the lobby gets quickly crowded, ans staff…

    Oct 29, 2021

See all 231 reviews

Official standards

This property advises that it adheres to GBAC STAR (Hyatt) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Protective clothing is available to guests
  • Masks are available to guests
  • Guests are provided with free hand sanitizer

Guests rated location

Quiet
Safe
  • Free WiFi
  • Free parking
  • Non-smoking
  • Air Conditioning

Property highlights

Main amenities

  • 80 smoke-free guestrooms
  • Daily housekeeping
  • 3 restaurants and bar/lounge
  • Full-service spa
  • Hot springs
  • Breakfast available

Feel at home

  • Free cribs/infant beds
  • Refrigerator
  • Television
  • Garden
  • Terrace
  • Daily housekeeping

What’s around

  • In Gora
  • Hakone Gora Park - 10 min walk
  • Hakone Kowakien Yunessun - 26 min walk
  • Hakone Open Air Museum - 26 min walk
  • Lake Ashi - 4.2 mi / 6.7 km
  • Sengokuhara Susuki Prairie - 4.5 mi / 7.3 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Deluxe Room, 2 Twin Beds
  • Room, 2 Twin Beds
  • Regency, Executive Suite
  • Room, 2 Twin Beds (Tatami)
  • Room, 2 Twin Beds, Mountain View
  • Deluxe Room, 2 Twin Beds (Dog Friendly)

What’s around

Landmarks

  • In Gora
  • Hakone Gora Park - 10 min walk
  • Hakone Kowakien Yunessun - 26 min walk
  • Hakone Open Air Museum - 26 min walk
  • Lake Ashi - 4.2 mi / 6.7 km
  • Sengokuhara Susuki Prairie - 4.5 mi / 7.3 km
  • Hakone Shrine - 6.1 mi / 9.8 km
  • Gotemba Premium Outlets - 10.6 mi / 17 km
  • Odawara Castle - 10.6 mi / 17 km
  • Mishima Sky Walk - 13.1 mi / 21 km

Getting around

  • Narita Intl. Airport (NRT) - 126 min drive
  • Hakone Gora Station - 16 min walk
  • Hakone Miyanoshita Station - 6 min drive
  • Hakone Ohiradai Station - 8 min drive
  • Free train station pick-up
  • Free train station drop-off
Profile: Gora

Profile: Gora

Gora, located on a tranquil Hakone hillside, is dotted with pretty onsen guesthouses, where you can relax in effortlessly elegant surroundings, and enjoy long, rejuvenating soaks in steaming natural spring baths. It’s also home to Hakone Gora Park, with its cherry blossom trees, ornate fountains, and jaw-dropping mountain views.

Nearby you’ll find Hakone Open Air Museum, an expanse of lush parkland packed with priceless sculptures by the likes of Picasso, Rodin, and Modigliani. Whenever you grow peckish, there are quaint, family-run restaurants galore, where you can savor local classics like tender, deep- fried Tonkatsu pork cutlets.

map
See on map
1320 Gora Hakone-machi, Hakone, 250-0408, Kanagawa-ken, Japan

At a glance

Hotel size

  • This hotel has 80 rooms
  • This hotel is arranged over 5 floors

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is noon
  • Express check-in/out

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation. Guests who wish to enjoy dinner service at any onsite restaurant during their stay are encouraged to contact the property before arrival to make a reservation.
Dinner is not included in the half board rate plan for children age 12 or younger.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets not allowed (service animals welcome)

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Transfers

  • Free train station shuttle*

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking on site
  • Onsite parking limited
  • Electric vehicle charging point on site
  • Height restrictions apply for onsite parking

Other information

  • Smoke-free property
*See fees & policies for additional details or extra charges

In the hotel

Food and drink

  • Cooked-to-order breakfast daily (surcharge)
  • 3 restaurants
  • Bar/lounge
  • Room service (during limited hours)
  • Water dispenser

Things to do

  • Full-service spa
  • Spa treatment room(s)
  • Number of spa tubs - 1

Working away

  • Conference space
  • Meeting rooms
  • Conference space size (feet) - 1141
  • Conference space size (meters) - 106

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Elevator
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Library
  • Fireplace in lobby
  • Television in common areas

Accessibility

  • In-room accessibility
  • Wheelchair accessible
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible meeting spaces/business centre
  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Grab bar - near toilet

Languages Spoken

  • English
  • Japanese

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Minibar
  • Slippers
  • Iron/ironing board (on request)

Sleep well

  • Hypo-allergenic bedding available
  • Blackout drapes/curtains

Freshen up

  • Hair dryer

Be entertained

  • LCD TV
  • Satellite TV channels
  • DVD player

Stay connected

  • Desk
  • Free newspaper
  • Free WiFi
  • Phone

Food and drink

  • Refrigerator
  • Microwave (on request)

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Izumi Spa has 8 treatment rooms including rooms for couples. Services include facials, detox wraps, and body treatments. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with hot springs/mineral springs. Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen) and a yukata (Japanese robe). These services feature separate men and women areas.

The spa is open daily.

Dining

Dining Room Western - This restaurant specializes in French cuisine and serves breakfast, lunch, and dinner. Reservations are required.

Dining Room Sushi - This sushi bar specializes in sushi and serves dinner only. Reservations are required.

Berce - This fine-dining restaurant serves dinner only. Reservations are required.

Living Room - This lobby lounge serves light fare only. Happy hour is offered. Open daily.

Fees & policies

Mandatory feesPay at property

You'll be asked to pay the following charges by the property at check-in or check-out:

  • A bathing tax, collected at the property, may be charged. The bathing tax applies to properties with hot springs and ranges from JPY 150-500 per person, per night based on local regulations. Please note that further exemptions may apply.

Optional extras

  • Cooked-to-order breakfast is offered for an extra charge of JPY 4181 per person (approximately)

PetsPay at property

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Service animals exempt from fees

ParkingPay at property

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Parking height restrictions apply

Pool, spa & gym (if applicable)Pay at property

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt).

Policies

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

This property accepts credit cards. Cash is not accepted.

Also known as

  • Hakone Hyatt Regency
  • Hyatt Regency Hakone Resort and Spa Resort
  • Hyatt Regency Hakone Resort and Spa Hakone
  • Hyatt Regency Hakone Resort and Spa Resort Hakone
  • Hakone Resort
  • Hyatt Hakone
  • Hyatt Regency Hakone
  • Hyatt Regency Hakone Resort
  • Hyatt Regency Hakone Hotel Hakone-Machi
  • Hyatt Regency Hakone Machi
  • Hyatt Regency Hakone Resort Spa
  • Hyatt Regency Hakone Hakone

*See fees & policies for additional details or extra charges

FAQs

  • Yes, Hyatt Regency Hakone Resort and Spa does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking. Parking spots may be limited. Electric vehicle charging is available.
  • Sorry, pets aren't allowed, but service animals are welcome.
  • You can check in from 3 PM - midnight. Check-out time is noon. Express check-in and check-out are available.
  • Yes, there are 3 onsite restaurants, featuring French cuisine. Nearby restaurants include Meissen (7-min walk), Itoh Dining By Nobu (12-min walk), and 箱根写真美術館 カフェ Plaisir de l'oeuf (12-min walk).
  • Onsite recreation at Hyatt Regency Hakone Resort and Spa includes hot springs. Indulge in a treatment at the spa and soothe your senses in the spa tub. Hyatt Regency Hakone Resort and Spa also has a garden.
9.4.Exceptional.
  • 10.0.Exceptional

    Jesper

    Truly one of the best hotel service experiences ever, and we have tried a lot. Staff was amazingly attentive, rooms very huge and well equipped. Highly remmondable.

    Jesper, 1 night family trip, Jun 18, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Great place

    2 night family trip, Apr 8, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Staff including check-in, waitress, bar, bar-hop, cleaners, greeters, all treated us as royalty...I been over 30 countries, none treated better than here, expertly transitioned from Japanese to English without hesitation showing fluent cognitive skills even though I spoke Japanese and English,

    1 night family trip, Mar 28, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    We stayed 2 nights in Tatami room with our baby. The room was spacious compared to other hotels in hakone, and very unique with collaboration of Western style and Japanese tradition, so easy to stay but enjoyable Japanese resort. We ordered " room dining" for two nights, and both are good quality and you can safely enjoy your meals. All the staffs are very friendly but polite, and well mannered so that we can stay very comfortably. If there's a chance to stay in Hakone, we'd definitely choose Hyatt and I strongly recommend to my friends.

    Yuka, 2 night family trip, Jan 28, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Exceptional hotel

    Absolutely loved everything about this hotel. Everything was exceptional quality. Staff are amazing. The location and views are great. The breakfast was fantastic. It would have been nice to have some more basic and affordable meals on the room service menu like ramen or Japanese curry for example, but what was available was all tasty and good quality. The onsen is huge, although only one bath. We would definitely stay here again.

    Scott, 4 night family trip, Jan 18, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Great services! Facilities are clean and cozy. Good location and environment

    2 night family trip, Nov 27, 2019

    Verified Expedia guest review

  • 8.0.Very good

    Couldn't use whole spa due to typhoon damage. Also no advice on near by resteraunts. Prices are high.. but staff attentive and kind

    2 night family trip, Oct 20, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Unique Mountainside Boutique Hotel

    This is a unique hotel in a mountain location and gives a great feel for Japan away from the cities. Excellent opportunities to experience nature and a very fine sculpture park and Picasso museum is very close. The hotel itself has a boutique feel and is very well run with excellent dining and a nice quirky and spacious dining room. The large bedrooms with their big sun room and balcony are a pleasure to spend time in

    David, 2 night family trip, Oct 15, 2019

    Verified Hotels.com guest review

  • 10.0.Exceptional

    super nice

    Super nice !

    Sum Yee Samantha, 2 night trip with friends, Oct 14, 2019

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Great hotel great service

    Excellent service from the minute we advised the hotel that we were at the rail station They sent a shuttle bus to pick us up from the station it arrived within minutes The rooms were great and the added benefit of complementary drinks including French champagne each afternoon from 4 to 7 pm Was fantastic especially when traveling as an adult family of 4 Close proximity to some great restaurants is also excellent wine the taxi fare around 1000yen The hotel breakfast is good value with multiple options and some cheaper options outside the hotel within a few minutes walk

    Joe, 2 night family trip, Sep 5, 2019

    Verified Hotels.com guest review

See all 231 reviews