See all properties
Save

Hyatt Regency Hakone Resort and Spa

4.5 star property
Luxury resort with spa, near Hakone Gora Park

Choose dates to view prices

Hyatt Regency Hakone Resort and Spa

Photo gallery for Hyatt Regency Hakone Resort and Spa

Exterior
Terrace/patio
Hypo-allergenic bedding, minibar, in-room safe, desk
3 restaurants, breakfast, lunch, dinner served; French cuisine
Lobby lounge

Overview of Hyatt Regency Hakone Resort and Spa

9.2 out of 10 Superb
9.2/10 Superb

Property highlights

  • Onsen
  • Free parking
  • Free WiFi
  • Restaurant
  • Air conditioning
Map
1320 Gora Hakone-machi, Ashigarashimo-gun, Hakone, Kanagawa-ken, 250-0408
Main amenities
  • Daily housekeeping
  • 3 restaurants and bar/lounge
  • Full-service spa
  • Hot springs
  • Breakfast available
  • Free train station pick-up
  • Free train station drop-off
  • Spa tub
  • Room service
  • Meeting rooms
  • Terrace
  • 24-hour front desk
Feel at home
  • Free cots/infant beds
  • Fridge
  • Cable/satellite TV service
  • Garden
  • Terrace
  • Daily housekeeping

Room options

View all photos for Deluxe Room, 2 Single Beds (Dog Friendly)

Hypo-allergenic bedding, minibar, in-room safe, desk

Deluxe Room, 2 Single Beds (Dog Friendly)

  • 73 sq m
  • Sleeps 5
  • 2 Single Beds

View all photos for Room, 2 Single Beds

Hypo-allergenic bedding, minibar, in-room safe, desk

Room, 2 Single Beds

  • 56 sq m
  • Sleeps 4
  • 2 Single Beds

View all photos for Deluxe Room, 2 Single Beds

Hypo-allergenic bedding, minibar, in-room safe, desk

Deluxe Room, 2 Single Beds

  • 73 sq m
  • Sleeps 5
  • 2 Single Beds

View all photos for Room, 2 Single Beds, Mountain View

Hypo-allergenic bedding, minibar, in-room safe, desk

Room, 2 Single Beds, Mountain View

  • 56 sq m
  • Mountain view
  • Sleeps 4
  • 2 Single Beds

View all photos for Regency, Executive Suite

Hypo-allergenic bedding, minibar, in-room safe, desk

Regency, Executive Suite

  • 93 sq m
  • Sleeps 5
  • 2 Single Beds

View all photos for Room, 2 Single Beds (Tatami)

Hypo-allergenic bedding, minibar, in-room safe, desk

Room, 2 Single Beds (Tatami)

  • 67 sq m
  • Sleeps 6
  • 2 Single Beds

About this area

What's nearby

  • In Gora
  • Ōwakudani - 20 min walk
  • Hakone Kowakien Yunessun - 26 min walk
  • Hakone Open Air Museum - 27 min walk
  • Hakone Gora Park - 2 min drive
  • Pola Museum of Art - 5 min drive
  • Hakone Shrine - 10 min drive
  • Lake Ashi - 11 min drive
  • Fuji-Hakone-Izu National Park - 13 min drive
  • Gotemba Premium Outlets - 22 min drive
  • Mishima Sky Walk - 24 min drive

Getting around

  • Tokyo (NRT-Narita Intl.) - 162 min drive
  • Hakone Miyanoshita Station - 6 min drive
  • Hakone Ohiradai Station - 8 min drive
  • Hakone Gora Station - 15 min walk
  • Free train station pickup
  • Free train station drop-off

Restaurants

  • COFFEE CAMP - 15 min walk
  • みょうじん - 5 min drive
  • GORA BREWERY & GRILL - 15 min walk
  • ラウンジ花影 - 12 min walk
  • リビングルーム - 1 min walk
Map

About this property

Hyatt Regency Hakone Resort and Spa

When you stay at Hyatt Regency Hakone Resort and Spa, you'll be within a 15-minute drive of Lake Ashi and Hakone Kowakien Yunessun. Guests can visit the spa to be pampered with massages, aromatherapy or hydrotherapy, and Dining Room Western, one of 3 restaurants, serves French cuisine and is open for breakfast, lunch and dinner. Other highlights at this luxurious resort include a bar/lounge, a hot tub and a terrace.

Languages

English, Japanese

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of GBAC STAR (Hyatt)

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 80 units
  • Arranged over 5 floors

Arriving/Leaving

  • Check-in time from 3 PM until midnight
  • Express check-in/out available
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • For more details, please contact the property using the information on the booking confirmation
  • Guests who wish to enjoy dinner service at any onsite restaurant during their stay are encouraged to contact the property before arrival to make a reservation.
  • Dinner is not included in the half board rate plan for children age 12 or younger.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Free on-site self-parking
  • Wheelchair-accessible parking on site
  • On-site parking is limited
  • Electric vehicle charging point on site
  • Height restrictions apply for on-site parking

Transfers

  • Free train station shuttle from 10:00 AM to 6:30 PM

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 7:30 AM–10:30 AM
  • 3 restaurants
  • Bar/lounge
  • Private dining
  • Room service (limited hours)
  • Water dispenser

Travelling with children

  • Bed rails

What to do

  • Hot springs

Working away

  • Meeting rooms
  • Conference space (1141 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Library
  • Fireplace in reception
  • Television in common areas
  • Designer shops on-site
  • Full-service spa
  • Hot tub
  • Massage/treatment rooms

Accessibility

  • Lift
  • In-room accessibility (selected rooms)
  • Wheelchair-accessible
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Grab bar near toilet

Room amenities

Be entertained

  • DVD player
  • LCD television
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Slippers
  • Iron/ironing board (on request)

Sleep well

  • Hypo-allergenic bedding
  • Blackout curtains
  • Free cot/infant bed
  • Bed sheets provided

Freshen up

  • Electronic bidet
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi and wired Internet
  • Phone

Food and drink

  • Fridge
  • Microwave (on request)
  • Children's dinnerware
  • High chair

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

The on-site spa has 8 treatment rooms, including rooms for couples. Services include facials, detox wraps and body treatments. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is open daily.

Public bath/onsen services include an indoor mineral hot spring (onsen) and yukata (Japanese robe). These services feature separate men's and women's areas. There are hot springs on site.

Dining

Dining Room Western – This restaurant specialises in French cuisine and serves breakfast, lunch and dinner. Reservations are required.
Dining Room Sushi – This sushi bar specialises in sushi and only serves dinner. Reservations are required. Open daily.
Living Room – This lobby lounge only serves light fare. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A bathing tax, collected at the property, may be charged. The bathing tax applies to properties with hot springs and ranges from JPY 150-500 per person, per night based on local regulations. Please note that further exemptions may apply.

Optional extras

  • Cooked-to-order breakfast is offered for an extra charge of approximately JPY 4859 per person

Parking

  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt) guidelines.

Policies

The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards on site.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
This property accepts credit cards. Cash is not accepted.

Also known as

Hakone Hyatt Regency
Hakone Resort
Hyatt Hakone
Hyatt Regency Hakone
Hyatt Regency Hakone Resort
Hyatt Regency Hakone Hotel Hakone-Machi
Hyatt Regency Hakone Machi
Hyatt Regency Hakone Resort Spa
Hyatt Regency Hakone Hakone
Hyatt Regency Hakone Resort Spa
Hyatt Regency Hakone Resort and Spa Resort
Hyatt Regency Hakone Resort and Spa Hakone
Hyatt Regency Hakone Resort and Spa Resort Hakone

Frequently asked questions

Does Hyatt Regency Hakone Resort and Spa offer free cancellation for a full refund?
Yes, Hyatt Regency Hakone Resort and Spa does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Hyatt Regency Hakone Resort and Spa?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Hyatt Regency Hakone Resort and Spa?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Hyatt Regency Hakone Resort and Spa?
Yes, there's free self parking. Parking spaces may be limited. Electric car charging is available.
What are the check-in and check-out times at Hyatt Regency Hakone Resort and Spa?
You can check in from 3 PM - midnight. Check-out time is noon. Express check-in and check-out are available.
What is there to do at Hyatt Regency Hakone Resort and Spa and nearby?
On-site recreation at Hyatt Regency Hakone Resort and Spa includes hot springs. Indulge in a treatment at the spa and soothe your senses in the hot tub. Hyatt Regency Hakone Resort and Spa also has a garden.
Are there restaurants at or near Hyatt Regency Hakone Resort and Spa?
Yes, there are 3 on-site restaurants, featuring French cuisine.
What's the area around Hyatt Regency Hakone Resort and Spa like?
Hyatt Regency Hakone Resort and Spa is a short 11-minute walk from Hakone Gora Park and 9 minutes' walk from Hakone Museum of Art.

Reviews

9.2

Superb

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

4/10 Fair

2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Yvonne, 2-night family trip
Verified Hotels.com guest review

8/10 Very good

KOSEI, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Bastiaan, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

yangdong, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

The service was next to none. The staff was very helpful and made our stay very welcome so kudos to the team!
CheeCheng, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

The complimentary breakfast offers a wide variety of food options to choose from. The onsen is pleasantly quiet and not overly crowded, with the water temperature maintained at a comfortably hot level. Additionally, the shuttle service provides convenient transportation to and from multiple destinations. Both the Western-style and Japanese cuisine served at the restaurant are of high quality, although they may be slightly on the pricier side.
jingming, 2-night family trip
Verified Expedia guest review

6/10 Good

jeff, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Yuka, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

TAIS, 2-night trip
Verified Hotels.com guest review