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The Waves Tulum

4.0 star property
4-star hotel in Tulum with 3 outdoor pools and spa

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The Waves Tulum

Photo gallery for The Waves Tulum

Aerial view
3 outdoor pools, pool loungers
Front of property
Down duvets, in-room safe, blackout curtains, iron/ironing board
Private kitchen

Overview of The Waves Tulum

9.0

Superb

Property highlights

  • Restaurant
  • Bar
  • Pet-friendly
  • Pool
  • Spa
  • Air conditioning
Map
Avenida Kukulkan, Region 1, Mz. 32, Lt. 1, Tulum, QROO, 77780
Main amenities
  • Daily housekeeping
  • Restaurants and bar/lounge
  • Full-service spa
  • 3 outdoor pools and 2 spa tubs
  • Breakfast available
  • Fitness centre
  • Sauna
  • Steam room
  • Children's pool
  • Pool bar
  • Swim-up bar
  • Room service
Feel at home
  • Children's pool
  • Cookware, dishware and utensils
  • Television
  • Garden
  • Daily housekeeping
  • Blackout curtains

Room options

View all photos for Deluxe Studio With Large Balcony

View from room

Deluxe Studio With Large Balcony

  • 62 sq m
  • Sleeps 4
  • 2 Single Beds and 1 Large Single Sofa Bed

View all photos for Deluxe Penthouse Studio Rooftop Pool

Down duvets, in-room safe, blackout curtains, iron/ironing board

Deluxe Penthouse Studio Rooftop Pool

  • 81 sq m
  • Sleeps 3
  • 1 Queen Bed OR 1 Large Single Sofa Bed

View all photos for Deluxe Penthouse Apartment With Rooftop Pool

Living area

Deluxe Penthouse Apartment With Rooftop Pool

  • 121 sq m
  • Sleeps 6
  • 2 King Beds and 1 Large Single Sofa Bed

View all photos for Deluxe Studio With Private Plunge Pool

Down duvets, in-room safe, blackout curtains, iron/ironing board

Deluxe Studio With Private Plunge Pool

  • 50 sq m
  • Sleeps 3
  • 1 King Bed OR 1 Large Single Sofa Bed

View all photos for Deluxe Large Penthouse Apartment Rooftop Pool

Terrace/patio

Deluxe Large Penthouse Apartment Rooftop Pool

  • 143 sq m
  • Sleeps 6
  • 1 King Bed, 1 Queen Bed and 1 Large Single Sofa Bed

View all photos for Signature Studio Private Plunge Pool

Down duvets, in-room safe, blackout curtains, iron/ironing board

Signature Studio Private Plunge Pool

  • 37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Signature Studio With Balcony

Down duvets, in-room safe, blackout curtains, iron/ironing board

Signature Studio With Balcony

  • 31 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe One Bedroom Apartment Private plunge Pool

Living area

Deluxe One Bedroom Apartment Private plunge Pool

  • 72 sq m
  • Sleeps 4
  • 1 King Bed and 1 Large Single Sofa Bed

About this area

What's nearby

  • Tulum National Park - 4 min drive
  • Tulum Mayan Ruins - 9 min drive
  • Las Palmas Public Beach - 14 min drive
  • Gran Cenote - 7 min drive
  • Playa Paraiso - 16 min drive
  • Tulum Beach - 9 min drive
  • Sian Ka'an Biosphere Reserve - 15 min drive
  • Soliman Bay - 25 min drive
  • Xel-Há Park - 17 min drive
  • Dos Ojos Cenote - 24 min drive

Getting around

  • Tulum Intl. Airport (TQO) - 45 min drive

Restaurants

  • Taqueria el Sabor Mexicano - 11 min walk
  • La Baguette - 11 min walk
  • La Consentida - 11 min walk
  • Pizzine - 10 min walk
  • Cafeteria Hunab Ku - 10 min walk
Map

About this property

The Waves Tulum

The Waves Tulum puts you within a 10-minute drive of Tulum Beach and Tulum Mayan Ruins. Guests can grab a bite to eat at the coffee shop/cafe and visit the spa to be pampered with deep-tissue massages, body wraps or facials. Other highlights at this upmarket hotel include 3 outdoor pools, a poolside bar and a fitness centre. Fellow travellers say good things about the overall property condition.

Languages

English, Spanish

Sustainability

Sustainability practices

Energy-saving switches
Change of bedsheets on request
Change of towels on request
Vegan dining options
Vegetarian dining options
This information is provided by our partners.
Learn more about properties’ sustainability practicesOpens in a new window

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected

Social distancing

Social distancing measures in place

Safety measures

Temperature checks available for guests
Masks available
Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 98 rooms

Arriving/Leaving

  • Check-in time from 3:00 PM until anytime
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cots (infant beds)

Pets

  • Pets stay for free (dogs only)
  • Service animals welcome
  • Pets must be supervised
  • Food and water bowls available

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Wheelchair-accessible parking and van parking on site
  • On-site parking is limited
  • On-site garage

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Full breakfast (surcharge) each morning 8:00 AM–11:00 AM
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Swim-up bar
  • Coffee shop
  • Room service (limited hours)
  • Snack bar/deli

Travelling with children

  • Children's pool
  • Pool toys

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Bike hire
  • Pool loungers

Facilities

  • Built in 2021
  • Safe-deposit box at front desk
  • Garden
  • Fitness centre
  • 3 outdoor pools
  • Designer shops on-site
  • Bike parking
  • Full-service spa
  • 2 hot tubs
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • At least 80% of food locally sourced
  • Vegan dining options
  • Vegetarian dining options
  • Humane treatment of captive wild animals
  • Locally owned and organised tours and activities

Accessibility

  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible restaurant
  • Well-lit path to entrance
  • Step-free path to entrance

Room amenities

Be entertained

  • 42-inch Smart TV
  • Digital TV channels
  • Streaming services

Home comfort

  • Air conditioning
  • Wet bar
  • Iron/ironing board
  • Window screens

Sleep well

  • Down duvet
  • Blackout curtains
  • Bed sheets provided

What to enjoy

  • In-room massage

Freshen up

  • Shower only
  • Soap and shampoo
  • Hairdryer
  • Towels
  • Toilet paper

Stay connected

  • Free WiFi
  • Phone
  • Printer
  • Electrical adapters/chargers

Food and drink

  • Chef
  • Toaster
  • Cookware, dishes and utensils
  • Blender
  • Reusable coffee/tea filters

More

  • Daily housekeeping
  • In-room safe
  • Energy-saving switches
  • Guidebooks/recommendations
  • Local maps
  • Restaurant dining guide

Special features

Spa

The on-site spa has 3 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. The spa is equipped with Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology.

Fees & policies

Optional extras

  • Full breakfast is offered for an extra charge of approximately USD 15 for adults and USD 7 for children

Pool, spa, & gym (if applicable)

  • Reservations are required for spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly touched surfaces are cleaned with disinfectant between stays.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; temperature checks are available to guests; guests are provided with hand sanitiser.

Policies

This property uses a grey water recycling system.
This property accepts credit cards, debit cards and cash.

Also known as

THE WAVES TULUM Hotel
THE WAVES TULUM Tulum
THE WAVES TULUM Hotel Tulum

Frequently asked questions

Does The Waves Tulum offer free cancellation for a full refund?
Yes, The Waves Tulum does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at The Waves Tulum?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser and social distancing measures are in place. Please note that this information has been provided by our partners.
Is there a pool at The Waves Tulum?
Yes, there are 3 outdoor pools and a children's pool.
Are pets allowed at The Waves Tulum?
Yes, dogs stay free. Food and water bowls are available.
Is parking offered on site at The Waves Tulum?
Yes. Parking spaces may be limited.
What are the check-in and check-out times at The Waves Tulum?
You can check in from 3:00 PM - anytime. Check-out time is noon.
What is there to do at The Waves Tulum and nearby?
The Waves Tulum has 3 outdoor pools and a spa, as well as a steam room and a garden.
Are there restaurants at or near The Waves Tulum?
Yes, there's an on-site restaurant.
What's the area around The Waves Tulum like?
The Waves Tulum is located a short 11-minute walk from Dos Aguas Park.

Reviews

9.0

Superb

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Very good

Descubriendo mexico
Estancia relajante y un buen servicio.
Conrado, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Tyrone, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

David, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Exactly like the pictures
Sasha, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Nice modern room with a small pool on the roof was amazing.
Douglas, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

We really enjoyed our stay. The property is beautiful and the staff is friendly. I got a massage and the therapist was outstanding. I'm sorry I forgot her name but she was amazing. Highly recommend if you want a luxury stay away from the hustle and bustle.
Alexander, 4-night romance trip
Verified Expedia guest review

8/10 Very good

Kristin, 6-night trip
Verified Expedia guest review

10/10 Exceptional

Cool cenote that I wish was better lit. A map of the property would have been nice so it’s easier to find the 3 pools. The maid left a random old grey towel hanging in our bathroom…all the hotel room towels are white and the pool towels are brown so made me wonder if someone on staff used our shower while we were out…
Sarah, 5-night trip
Verified Expedia guest review

8/10 Very good

Staff were nice and helpful but there was a language barrier. I gave room service a $20 and asked for change and she put it in her pocket and said thank you. Surrounding area is in shambles so I feared getting robbed or worse. There are stray dogs on the property and I love dogs but they do bark at you if you approach. I think staff allow them as cheap security but it is intimidating. They are medium size and cute but nobody wants to fear being bitten. It is far from other resorts but you are close to shopping and local restaurants IF you feel safe enough to indulge. I would suggest traveling with a someone -never alone here. There is parking but there was no door to stop people from having access to the vehicles. Also, no gate in the front to anyone can enter property. Note: Check sliding doors to make sure both sides are locked. I noticed late into my stay that one was open likely the entire time that I was there. Room have just about anything you need and is beautiful. Water is hot and a good pressure.
Nahjee, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Trenetta, 4-night trip
Verified Expedia guest review