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Pan Pacific Hanoi

5.0 star property
Luxury hotel with spa, near West Lake

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Pan Pacific Hanoi

Front of property – evening/night
Reception
City view from property
Flat-screen TV
2 bars/lounges, lobby lounge, rooftop bar

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Bar
    Bar
  • Connecting rooms available
    Connecting rooms available
  • Pool
    Pool
  • Airport transfer
    Airport transfer
  • Spa
    Spa
  • Gym
    Gym
Main amenities
  • Daily housekeeping
  • 2 restaurants and 2 bars/lounges
  • Full-service spa
  • Indoor pool
  • Rooftop terrace
  • Breakfast available
  • 24-hour fitness centre
  • Sauna
  • Steam room
  • 24-hour room service
  • Coffee shop/cafe
  • Massage/treatment rooms
For families
  • Children stay free
  • Babysitting (surcharge)
  • Connecting/adjoining rooms available
  • Private bathroom
  • Separate dining area
  • Separate sitting area
The price is S$166
includes taxes & fees
1 Dec - 2 Dec

Room options

Available filters for rooms
Showing 12 of 12 rooms

View all photos for Premier Room Lake View, 1 King Bed

View from room

Premier Room Lake View, 1 King Bed

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
  • 35 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed

View from room

Studio Suite, 1 King Bed

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
  • 40 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 2 Single Beds

Down duvets, minibar, in-room safe, desk

Deluxe Room, 2 Single Beds

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
  • 35 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Room, 2 Single Beds, Lake View

Down duvets, minibar, in-room safe, desk

Deluxe Room, 2 Single Beds, Lake View

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Down duvet
  • Lake view
  • Sleeps 2
  • 2 Single Beds

View all photos for Club Room, 1 King Bed

View from room

Club Room, 1 King Bed

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
  • 35 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Lake View

Down duvets, minibar, in-room safe, desk

Deluxe Room, 1 King Bed, Lake View

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Down duvet
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Down duvets, minibar, in-room safe, desk

Deluxe Room, 1 King Bed

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
  • 35 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Studio Balcony Suite

Down duvets, minibar, in-room safe, desk

Studio Balcony Suite

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Down duvet
  • 50 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Room, 2 Single Beds, Lake View

Bathroom

Premier Room, 2 Single Beds, Lake View

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
  • Lake view
  • Sleeps 3
  • 2 Single Beds

View all photos for Pacific Club, 2 Single Beds

Down duvets, minibar, in-room safe, desk

Pacific Club, 2 Single Beds

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
  • Sleeps 3
  • 2 Single Beds

View all photos for Premier Suite

Flat-screen TV

Premier Suite

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite

Down duvets, minibar, in-room safe, desk

Executive Suite

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
  • Sleeps 3
  • 1 King Bed and 2 Single Beds

Similar properties

Property amenity
InterContinental Hanoi Westlake, an IHG Hotel
Pool
Spa
Airport transfer
Free parking
9.0 out of 10, Wonderful, (1001)
The price is S$195
includes taxes & fees
1 Dec - 2 Dec
InterContinental Hanoi Westlake, an IHG Hotel
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About the area

Map
1 Thanh Nien Road, Ba Dinh District, Hanoi

What's nearby

  • West Lake - 1 min walk - 0.1 km
  • Ho Chi Minh Mausoleum - 2 min drive - 1.7 km
  • Quan Chuong Gate - 2 min drive - 2.2 km
  • Hoan Kiem Lake - 3 min drive - 3.2 km
  • Hanoi Old Town Night Market - 4 min drive - 3.3 km

Getting around

  • Hanoi (HAN-Noi Bai Intl.) - 32 min drive
  • Hanoi Railway Station - 10 min drive
  • Hanoi Gia Lam Station - 18 min drive
  • Hanoi Long Bien Station - 23 min walk
  • Airport shuttle (surcharge)

Restaurants

  • ‪Summit Lounge at Sofitel Plaza Hanoi - ‬1 min walk
  • ‪Sofitel Plaza Hotel - ‬1 min walk
  • ‪Bánh Tôm Hồ Tây - ‬1 min walk
  • ‪Bảo Oanh - Cafe & Kem Dừa - ‬2 min walk
  • ‪Mía Hoa Quả 44 Thanh Niên - ‬1 min walk

About this property

Pan Pacific Hanoi

Pan Pacific Hanoi features a rooftop terrace and puts you only steps from West Lake. Guests can visit the spa to be pampered with massages, body wraps or facials, and Pacifica, one of 2 restaurants, serves international cuisine and is open for breakfast, lunch and dinner. Other highlights at this luxurious hotel include 2 bars/lounges, an indoor pool and a 24-hour fitness centre. Fellow travellers love the helpful staff.

Languages

Chinese (Mandarin), English, French, German, Japanese, Korean, Malay, Vietnamese

At a glance

Hotel size

  • 273 rooms
  • Arranged over 20 floors

Arriving/Leaving

  • Check-in time starts at 2 PM
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Children

  • One child (11 years old and younger) stays free when occupying the parent or guardian's room using existing bedding
  • Babysitting*
  • Supervised childcare*

Pets

  • Pets not allowed

Internet

  • Free WiFi and wired internet access in public areas
  • Free WiFi and wired internet access in rooms

Parking

  • Free on-site self-parking
  • Free on-site valet parking

Transfers

  • Airport shuttle on request (available 24 hours a day)*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6 AM–10 AM
  • 2 restaurants
  • 2 bars/lounges
  • Coffee shop
  • Barbecue grills
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)
  • Supervised childcare (surcharge)

What to do

  • Shopping

Working away

  • 6 meeting rooms
  • Conference centre (13143 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car hire
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in reception
  • Luggage storage
  • Wedding services
  • Pool loungers

Facilities

  • 1 building/tower
  • Built in 1998
  • ATM/banking
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Library
  • 24-hour fitness centre
  • An indoor pool
  • Full-service spa
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • No plastic drinking straws
  • Banquet hall

Accessibility

  • Wheelchair-accessible
  • Accessible airport shuttle

Room amenities

Be entertained

  • Flat-screen television
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Dressing gowns and slippers

Sleep well

  • Down duvet
  • Blackout curtains
  • Soundproofed rooms
  • Turndown service
  • Bed sheets provided

What to enjoy

  • Separate dining area
  • Separate sitting area

Freshen up

  • Private bathroom
  • Shower/bath combination
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi and wired internet
  • Free local calls
  • Electrical adapters/chargers

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Water-efficient toilets only

Special features

Spa

The on-site spa has 5 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a sauna and a hot tub. The spa is open daily.

Dining

Pacifica – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
Ming – This restaurant specialises in Chinese cuisine and serves lunch and dinner. Open daily.
Song Hong Bar – This lobby lounge specialises in international cuisine and serves lunch and light fare. Open daily.
Summit Lounge – This rooftop bar specialises in international cuisine. Open daily.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately USD 23.1 for adults and USD 11.55 for children
  • Airport shuttle service is offered for an extra charge of USD 75 per vehicle (one-way. Maximum occupancy 3)
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Supervised childcare is available for an extra charge
  • Babysitting is available for an extra charge
  • Rollaway beds are available for USD 58.0 per day

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property does not have lifts.
Guests can rest easy knowing that there's a fire extinguisher, a security system and a first aid kit on-site.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards and cash.
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Property Registration Number 0100113141

Also known as

Sofitel Hanoi Plaza
Sofitel Hotel Hanoi Plaza
Pan Pacific Hanoi Hotel
Accor Plaza Hanoi
Hanoi Sofitel
Sofitel Hanoi
Sofitel Plaza Hanoi Hotel Hanoi
Sofitel Plaza Hanoi Hotel
Pan Pacific Hanoi Hotel
Pan Pacific Hanoi Hanoi
Pan Pacific Hanoi Hotel Hanoi

Frequently asked questions

Does Pan Pacific Hanoi offer free cancellation for a full refund?
Yes, Pan Pacific Hanoi does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Pan Pacific Hanoi?
Yes, there's an indoor pool.
Are pets allowed at Pan Pacific Hanoi?
Sorry, pets aren't allowed.
Is parking offered on site at Pan Pacific Hanoi?
Yes, there's free self and valet parking.
Is an airport shuttle service offered by Pan Pacific Hanoi?
Yes, an airport shuttle is available. The charge is USD 75 per vehicle one-way.
What are the check-in and check-out times at Pan Pacific Hanoi?
You can check in starting at 2 PM. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability).
What is there to do at Pan Pacific Hanoi and nearby?
Pan Pacific Hanoi has 2 bars and a spa, as well as an indoor pool and a 24-hour fitness centre.
Are there restaurants at or near Pan Pacific Hanoi?
Yes, there are 2 on-site restaurants, featuring international cuisine.
What's the area around Pan Pacific Hanoi like?
Pan Pacific Hanoi is in Ba Dinh, a short 1-minute walk from West Lake and 5 minutes' walk from Tran Quoc Pagoda.

Pan Pacific Hanoi Reviews

Reviews

8.8

Excellent

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Good

Tiffany, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Family vacation
I want to live here.
Paula, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Great service from all the staff the moment we step into the hotel. Check in was super smooth and the room that we had is comfortable and well appointed. Special shout out to Ms Mia from the Pacific Lounge. She can converse very well and is very pleasant, making us feel at home and comfortable.
Norman, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

upscale property. I get what i paid for
Quoc, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

We stayed at the hotel for only around 12-13 hours. But it was a good stay. Breakfast and dinner was great.
Hemal, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

Michael, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Excellent services
Dennis, 3-night business trip
Verified Hotels.com guest review

8/10 Very good

Pan Pacific - not really a 5 star in Hanoi
The fixtures were old and unlike any other five star hotel, it charged me for extra bottle of water beyond 1 litre per day. The bathroom fixtures need to be re looked and food options as well
Nishant, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

2-night trip with friends
Verified Hotels.com guest review

4/10 Fair

Dirty carpet and smelled like mold
The hotel overall is not bad however my room was not clean it look unkept. The carpet was dirty and the walls and feeling was dirty as well . The room smell like mold. We cancelled the next reservation we had for another day and change hotels
Jeannette, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Good
Kamaljit, 2-night trip
Verified Expedia guest review

8/10 Very good

Good
Ma, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Our stay was wonderful! I highly recommend this property!
Ian, 7-night trip
Verified Expedia guest review

10/10 Exceptional

Very nice property.
Cynthia, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

The hotel is extremely neat and beautiful. The only issue is that it's abit far from old quarter.
Ifechukwu Pious, 2-night trip
Verified Expedia guest review

8/10 Very good

Staff not always friendly, property dated, need renewal
Fabrizio, 2-night romance trip
Verified Expedia guest review

10/10 Exceptional

Great service
MANH, 1-night trip
Verified Hotels.com guest review

6/10 Good

I stayed at this hotel twice this year, first tine experience was good second time I wasn’t happy. There were some black hair on my bathtub when I checked in. Duvet cover had a hole, shower faucet was not attached to the wall property. I also went for a massage with a friend at the hotel and both of us were not happy with the way the massage was done, it wasn’t professional, the day before in old town for half price we got a better quality massage. I rate this hotel 4 star.
Maryna, 1-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Good customer services, within walking distances to places and facilities clean.
Mary, 1-night family trip
Verified Expedia guest review

8/10 Very good

Marcia, 1-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Staffs were polite and professional. The area is a short distance from a lot of attraction. We enjoyed our quiet and private stay there
Trung, 1-night trip
Verified Expedia guest review

8/10 Very good

good
ITO, 3-night trip
Verified Expedia guest review

8/10 Very good

Price reasonable good break fast
Mainul, 4-night trip
Verified Expedia guest review

10/10 Exceptional

The staff was exceptionally helpful my stomach wasnt feeling so great and they gave us a free late check out which really was so nice. The property is amazing, the spa is lovely and all facilities are kept to a high standard of excellence
Ryan, 3-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Lisy, 1-night trip
Verified Expedia guest review