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Dreams Tulum Resort & Spa - All Inclusive

4.5 star property
Upmarket beachfront property with spa, near Tulum National Park

Choose dates to view prices

your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Dreams Tulum Resort & Spa - All Inclusive

Aerial view
Down duvets, in-room safe, individually decorated
2 outdoor pools, pool umbrellas, pool loungers
Exterior
Outdoor wedding area
VIP Access

Reviews

7.6 out of 10

Good

Popular amenities

  • Connecting rooms available
  • Bar
  • Free breakfast
  • Spa
  • Gym
Main amenities
  • Daily housekeeping
  • On a private beach
  • Winery
  • 9 restaurants and 7 bars/lounges
  • Full-service spa
  • 2 outdoor pools
  • Nightclub
  • Free children's club
  • Free supervised childcare
  • Health club
  • Outdoor tennis court
  • Sauna
Feel at home
  • Free cots/infant beds
  • Babysitting (surcharge)
  • Children's pool
  • Children's club (free)
  • Playground on-site
  • Connecting/adjoining rooms available
The price is S$672
includes taxes & fees
12 Jan - 13 January 2025

Room options

Available filters for rooms
Showing 26 of 26 rooms

View all photos for Preferred Club Hacienda Presidencial Suite

Down duvets, in-room safe, individually decorated

Preferred Club Hacienda Presidencial Suite

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Private indoor hot tub
Air conditioning
  • 181 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Preferred Club Deluxe Swimout Adult Garden Double

Down duvets, in-room safe, individually decorated

Preferred Club Deluxe Swimout Adult Garden Double

Highlights

Furnished balcony or patio
Soundproofed
Individually furnished
Individually decorated
Private plunge pool
Air conditioning
Connecting rooms available
Free rollaway/extra beds
  • 42 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Deluxe Junior Garden View King

Down duvets, in-room safe, individually decorated

Deluxe Junior Garden View King

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
  • 48 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Ocean View King

Down duvets, in-room safe, individually decorated

Deluxe Ocean View King

Highlights

Furnished balcony or patio
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
  • 42 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Preferred Club Junior Suite Garden View King

Down duvets, in-room safe, individually decorated

Preferred Club Junior Suite Garden View King

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
  • 51 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Preferred Club Junior Suite Garden View Double

Down duvets, in-room safe, individually decorated

Preferred Club Junior Suite Garden View Double

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
  • 51 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Hacienda Preferred Club Suite

Down duvets, in-room safe, individually decorated

Hacienda Preferred Club Suite

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Private indoor hot tub
Air conditioning
  • 58 sq m
  • Ocean view
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Room Double

Down duvets, in-room safe, individually decorated

Deluxe Room Double

Highlights

Furnished balcony or patio
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
  • 42 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Garden View Double

Down duvets, in-room safe, individually decorated

Junior Suite Garden View Double

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
  • 51 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Adult Garden View Double

Down duvets, in-room safe, individually decorated

Deluxe Adult Garden View Double

Highlights

Furnished balcony or patio
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
  • 42 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Preferred Club Deluxe Swimout Adult Garden King

Down duvets, in-room safe, individually decorated

Preferred Club Deluxe Swimout Adult Garden King

Highlights

Furnished balcony or patio
Soundproofed
Individually furnished
Individually decorated
Private plunge pool
Air conditioning
Connecting rooms available
Free rollaway/extra beds
  • 42 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite Ocean View King

View from room

Preferred Club Junior Suite Ocean View King

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
  • 51 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room King

Down duvets, in-room safe, individually decorated

Deluxe Room King

Highlights

Furnished balcony or patio
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
  • 42 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite Garden View King

Down duvets, in-room safe, individually decorated

Junior Suite Garden View King

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
  • 51 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Preferred Club Junior Suite Ocean View Double

View from room

Preferred Club Junior Suite Ocean View Double

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
  • 51 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Preferred Club Deluxe Swimout Garden Double

Down duvets, in-room safe, individually decorated

Preferred Club Deluxe Swimout Garden Double

Highlights

Furnished balcony or patio
Soundproofed
Individually furnished
Individually decorated
Private plunge pool
Air conditioning
Connecting rooms available
Free rollaway/extra beds
  • 42 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Garden View King

Down duvets, in-room safe, individually decorated

Deluxe Garden View King

Highlights

Furnished balcony or patio
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
  • 42 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Preferred Club Junior Suite Ocean Front Double

Down duvets, in-room safe, individually decorated

Preferred Club Junior Suite Ocean Front Double

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
  • 51 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Ocean View Double

Down duvets, in-room safe, individually decorated

Deluxe Ocean View Double

Highlights

Furnished balcony or patio
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
  • 42 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Preferred Club Homneymoon Suite Ocean Front King

Down duvets, in-room safe, individually decorated

Preferred Club Homneymoon Suite Ocean Front King

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
  • 58 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Family Suite, Garden View (Deluxe)

Down duvets, in-room safe, individually decorated

Family Suite, Garden View (Deluxe)

Highlights

Furnished balcony or patio
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
  • Sleeps 7
  • 1 King Bed and 2 Double Beds

View all photos for Preferred Club Deluxe Swimout Garden King

Down duvets, in-room safe, individually decorated

Preferred Club Deluxe Swimout Garden King

Highlights

Furnished balcony or patio
Soundproofed
Individually furnished
Individually decorated
Private plunge pool
Air conditioning
Connecting rooms available
Free rollaway/extra beds
  • 42 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Preferred Club Junior Suite Ocean Front King

Down duvets, in-room safe, individually decorated

Preferred Club Junior Suite Ocean Front King

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
  • 51 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Garden View Double

Down duvets, in-room safe, individually decorated

Deluxe Garden View Double

Highlights

Furnished balcony or patio
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
  • 42 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Adult Garden View King

Down duvets, in-room safe, individually decorated

Deluxe Adult Garden View King

Highlights

Furnished balcony or patio
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
  • 42 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room of the House Offer

Down duvets, in-room safe, individually decorated

Room of the House Offer

Highlights

Furnished balcony or patio
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
  • 42 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Similar properties

Sports facility

Hilton Tulum Riviera Maya All-Inclusive Resort

Pool
Free breakfast
Spa
Free parking
8.4 out of 10, Very good, (1505)
The price is S$618
includes taxes & fees
13 Jan - 14 January 2025
Hilton Tulum Riviera Maya All-Inclusive Resort
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About the area

Map
Carretera Chetumal Pto Juarez km 236.7, No. 1 Tankah Riviera Maya, Tulum, QROO, 77780

What's nearby

  • Tulum National Park - 19 min walk - 1.6 km
  • Cenote Manatí - 4 min drive - 2.7 km
  • Xel-Há Park - 8 min drive - 9.5 km
  • Tulum Mayan Ruins - 10 min drive - 9.8 km
  • Gran Cenote - 11 min drive - 13.8 km

Getting around

  • Tulum Intl. Airport (TQO) - 57 min drive

Restaurants

  • ‪Zona Arqueológica de Tulum - ‬11 min drive
  • ‪Mulut Jach Ki - ‬6 min drive
  • ‪Templo Dios del Viento - ‬10 min drive
  • ‪World Cafe - ‬7 min walk
  • ‪La Fiesta Mexicana - ‬7 min drive

About this property

Dreams Tulum Resort & Spa - All Inclusive

Putting you within a 10-minute drive of Xel-Há Park, Dreams Tulum Resort & Spa - All Inclusive offers a private beach where you can enjoy free cabanas, beach umbrellas and beach massages. 2 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps and facials. Bordeaux, one of 9 restaurants, serves French cuisine and is open for dinner. Other highlights at this luxurious property include 7 bars/lounges, a winery and a nightclub. Fellow travellers love the helpful staff.

All-inclusive

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

À la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All land activities and use of recreational facilities and equipment are included.

Land activities

Fitness facilities
Children's club

Lessons/classes/games

Yoga

Entertainment

On-site entertainment and activities
On-site live performances

Languages

English, French, Italian, Spanish

At a glance

DONE

Hotel size

    • 432 rooms
DONE

Arriving/Leaving

    • Check-in start time: 3 PM; check-in end time: midnight
    • Early check-in subject to availability
    • Late check-in subject to availability
    • Minimum check-in age – 18
    • Check-out time is noon
DONE

Special check-in instructions

    • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
    • To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
    • If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Babysitting*
    • Free supervised childcare
    • Free children's club
DONE

Pets

    • Pets not allowed
    • Service animals welcome
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free on-site self-parking
    • Free on-site valet parking
    • Wheelchair-accessible parking on site
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Free buffet breakfast each morning 7:00 AM–11:30 AM
  • 9 restaurants
  • 7 bars/lounges
  • Poolside bar
  • Swim-up bar
  • Coffee shop
  • Barbecue grills
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Free children's club
  • Children's pool
  • Playground
  • Free supervised childcare/activities
  • Local/corner shop

What to do

  • On a private beach
  • Tennis lessons
  • Beach yoga
  • Beach volleyball
  • Kayaking
  • Scuba diving
  • Snorkelling
  • Golf lessons nearby

Working away

  • Business centre
  • Meeting room
  • Conference centre (5460 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in reception
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Free beach cabanas
  • Beach sunloungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Library
  • Television in common areas
  • Mosquito nets
  • Health club
  • Adjacent to a golf course
  • 2 outdoor pools
  • Arcade/games room
  • Full-service spa
  • Nightclub
  • Outdoor tennis court
  • Sauna
  • Massage/treatment rooms
  • Winery on-site
  • Vegetarian dining options
  • Local artist showcase
  • Local culture and ecosystem education
  • At least 80% of lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic soft drinks bottles
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reusable cups only
  • Reusable tableware only
  • Banquet hall

Accessibility

  • Lift
  • Wheelchair-accessible parking
  • 3 on-site accessible parking spaces
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Handrails in stairwells

Room amenities

Be entertained

  • 42-inch flat-screen TV
  • Premium cable channels
  • Films for purchase

Home comfort

  • Air conditioning
  • Ceiling fan
  • Coffee/tea maker
  • Dressing gowns and slippers
  • Iron/ironing board

Sleep well

  • Down duvet
  • Blackout curtains
  • Soundproofed rooms
  • Turndown service
  • Free cot/infant bed
  • Free rollaway/extra bed
  • Bed sheets provided

What to enjoy

  • Furnished balcony/patio
  • Individually furnished and decorated

Freshen up

  • Private bathroom
  • Deep-soaking bath
  • Shower/bath combination
  • Rainfall shower heads
  • Designer toiletries
  • Hairdryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi
  • Free international and local calls
  • Electrical adapters/chargers

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Access via exterior corridors
  • Energy-saving switches
  • LED light bulbs
  • Guidebooks/recommendations
  • Local maps

Special features

Spa

The on-site spa has 12 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and Swedish massages. The spa is equipped with a sauna and a hot tub. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is open daily.

Dining

Bordeaux – This restaurant specialises in French cuisine and only serves dinner.
El Patio – This restaurant specialises in Mexican cuisine and serves breakfast, lunch and dinner. Open selected days.
Gohan – This restaurant specialises in sushi and only serves dinner. Open selected days.
Himitsu – This restaurant specialises in Asian cuisine and only serves dinner. Open selected days.
Portofino – This restaurant specialises in Italian cuisine and only serves dinner. Open selected days.

Fees & policies

Optional extras

  • Early check-in can be arranged for an extra charge (subject to availability)

Children & extra beds

  • In-room babysitting is available for an extra charge

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property uses a grey water recycling system.
Guests can rest easy knowing that there's a fire extinguisher, a security system and a first aid kit on-site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards, debit cards and cash.

Also known as

Dreams Tulum Resort All Inclusive
Dreams Tulum
Dreams Tulum All Inclusive
Hotel Dreams Tulum Resort & Spa - All Inclusive Tulum
Dreams Tulum Resort All Inclusive
Dreams Tulum All Inclusive
Tulum Dreams Tulum Resort & Spa - All Inclusive Hotel
Hotel Dreams Tulum Resort & Spa - All Inclusive
Dreams Tulum Resort & Spa - All Inclusive Tulum
Dreams Tulum Resort Spa All Inclusive
Dreams Resort All Inclusive
Dreams All Inclusive
Dreams Tulum & Inclusive Tulum

Frequently asked questions

Does Dreams Tulum Resort & Spa - All Inclusive offer free cancellation for a full refund?
Yes, Dreams Tulum Resort & Spa - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Dreams Tulum Resort & Spa - All Inclusive?
Yes, there are 2 outdoor pools and a children's pool.
Are pets allowed at Dreams Tulum Resort & Spa - All Inclusive?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Dreams Tulum Resort & Spa - All Inclusive?
Yes, there's free self and valet parking.
What are the check-in and check-out times at Dreams Tulum Resort & Spa - All Inclusive?
Check-in start time: 3 PM; check-in end time: midnight. There's a charge for early check-in (subject to availability). Check-out time is noon.
What is there to do at Dreams Tulum Resort & Spa - All Inclusive and nearby?
Have fun with on-site activities such as kayaking, snorkelling and volleyball and improve your game at the on-site tennis courts. Additional recreation on-site includes volleyball. Indulge in a treatment at the spa and enjoy a swim in one of the 2 outdoor swimming pools. Dreams Tulum Resort & Spa - All Inclusive also has 7 bars, a nightclub and a private beach, as well as a winery, a sauna and a health club.
Are there restaurants at or near Dreams Tulum Resort & Spa - All Inclusive?
Yes, there are 9 on-site restaurants, featuring French cuisine.
Does Dreams Tulum Resort & Spa - All Inclusive have rooms with private hot tubs?
Yes, each room has a deep-soaking bath.
Does Dreams Tulum Resort & Spa - All Inclusive have any outdoor private spaces?
Yes, every room features a furnished balcony or patio.
What's the area around Dreams Tulum Resort & Spa - All Inclusive like?
Dreams Tulum Resort & Spa - All Inclusive is located a short 19-minute walk from Tulum National Park.

Dreams Tulum Resort & Spa - All Inclusive Reviews

Reviews

7.6

Good

8.4/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Very good

Dreams Tulum Dec 2024
We had good stay at Dreams Tulum Mexico. The resort is good but not extraordinary . I would expect a little more for the price we paid. The grounds are beautiful but the rooms are a little dated. There are not enough restaurants and during are stay half were closed. I must say service was good the staff are great no complaints there. Overall for a 3 night stay I , would consider this resort again.
Enrique, 5-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Anthony, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Everything was exception. From the first day of my stay I was spoiled. The service couldn’t be better. All the employees deserve nothing but love and tips. I don’t see why anyone would stay anywhere else in the Riviera Maya.
Emilio, 5-night family trip
Verified Expedia guest review

10/10 Exceptional

The staff are great, very accomodating especially the ones in food services and bartenders
Lizette, 4-night trip with friends
Verified Expedia guest review

6/10 Good

Property needs a lot of maintenance, we stayed we multiple people and every room had an issue some were never resolved. Service was ok not the best. Preferred check in guests need a better check in process ours took 2 hours.
Monica, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

Book it if you would like to relax.
Qunshayla, 4-night romance trip
Verified Expedia guest review

6/10 Good

I did not receive any VIP except bottle of wine, but I had already all inclusive so I can get the alcohol there that I paid for alcohol was so cheap. It was more taste at all. It was watering feel like everything was good but alcohol was so cheap.
Bhartiben, 3-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Very nice, and clean the staff was very friendly
Sergio, 5-night romance trip
Verified Expedia guest review

2/10 Poor

Old and dirty
shazia, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

It was a great experience! The Mexico culture night and all the entertainment events were so amazing. Loved the staff! They were super attentive and took care of us! Shout out to Edwin on the bar!
Sheikh, 3-night trip
Verified Expedia guest review

6/10 Good

Himanshu, 4-night trip
Verified Expedia guest review

6/10 Good

Lance, 5-night trip
Verified Expedia guest review

10/10 Exceptional

The staff was amazing and respectful Dionisio in special. The facilities was clean just be prepared about the mosquito, I recommend long pants at night. The beach it’s no the best to swim but good to rest. Our reservation was all inclusive and they charge 50.00 dollar for bed at the beach and it’s optional. They have 5 restaurants: Mexican, Italian, Seafood, Sushi and The world cafe that is the Buffet that is regular in options.
Marelyn, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

Great place!
Elizabeth, 6-night family trip
Verified Expedia guest review

10/10 Exceptional

Staff was super friendly giving great customer service. Very safe resort!
Alexander, 4-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Great service, hard to get a table for breakfast at times but apart from that a great overall stay
Sahir, 6-night romance trip
Verified Expedia guest review

10/10 Exceptional

Stayed here August 2024 with my teenagers and felt completely safe! AC in room was amazing, lots of great dining options. Never difficulty to grab a seat at a restaurant. Staff was amazing ! Rooms need a little updating but nothing that would stop me from going back. Wish they had a shuttle into town even if it was just twice a day. As close as it is to Tulum cabs are expensive!
michell, 4-night family trip
Verified Expedia guest review

6/10 Good

Beach
ruzica, 4-night romance trip
Verified Expedia guest review

6/10 Good

We booked ocean view, and we’re “upgraded” to garden view. On two days of our stay, there was no water in the morning. On two occasions, the room key didn’t work, necessitating a walk to the front desk. The balcony door didn’t have a bug screen. The beach just outside the property was very trashy.
Amalia, 4-night trip
Verified Orbitz guest review

4/10 Fair

Property is fine, restaurants are understaffed
victoria, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

It is small enough to walk around but big enough not to bump into people all over the place. The restaurants were excellent! Veriery of food that was well prepared and served nicely.
Alena M, 4-night family trip
Verified Expedia guest review

2/10 Poor

Was terrible on all fronts
Chris, 4-night family trip
Verified Expedia guest review

8/10 Very good

This hotel is a bit outdated. The hotel lobby certainly was and some of the rooms. We paid extra for an ocean view, however when we got there they had us stay on the first floor where we didn't have a view at all but on the upside we were a few steps to the beach! The property was clean and there were a lot of options on the restaurants but not all of them were open each night, you also can't make reservations since it was first come/first serve. Cleaning service was always late, they would clean my room around 6-8pm which was inconvenient since that's when we would be back in the room to get ready for the evening.
Evita Michaela, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

Karina, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Overall Greta experience the food was excellent. The hotel was clean l. Room service was on point.
Tiffany, 3-night family trip
Verified Expedia guest review