Tucked away near Akumal Beach, Conrad Tulum Riviera Maya is the ultimate luxury retreat for families. Unwind with a refreshing cocktail at one of 3 beach bars or indulge in some pampering at the onsite spa, where you can enjoy a manicure/pedicure and massage. With multiple dining options and helpful staff on hand, this hotel has everything needed to create unforgettable memories.
Reviews
9.09.0 out of 10
Wonderful
Popular amenities
Connecting rooms available
Non-smoking
Bar
Air conditioning
Main amenities (12)
Daily housekeeping
On a private beach
7 restaurants and 3 beach bars
2 bars/lounges
Full-service spa
3 outdoor pools
Free children's club
24-hour fitness centre
Beach umbrellas
Beach towels
Pool bar
Swim-up bar
Feel at home (6)
Children stay free
Babysitting (surcharge)
Children's club (free)
Connecting/adjoining rooms available
Private bathroom
Premium TV channels
The current price is S$842
S$842
includes taxes & fees
25 Mar - 26 Mar
Room options
Available filters for rooms
Showing 19 of 19 rooms
View all photos for Suite, 2 Bedrooms
Suite, 2 Bedrooms
Highlights
Furnished balcony or patio
Private plunge pool
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Pillow-top bed
2 bedrooms
Ocean view
Sleeps 6
1 King Bed and 2 Double Beds
View all photos for Ocean View Suite with King Bed
Ocean View Suite with King Bed
Highlights
Furnished balcony or patio
Separate dining area
Separate sitting area
Private plunge pool
Air conditioning
Connecting rooms available
Dining table
Flat-screen TV
99 sq m
Ocean view
Sleeps 3
1 King Bed
View all photos for Room, 2 Queen Beds, View
Room, 2 Queen Beds, View
Highlights
Furnished balcony or patio
Private plunge pool
Air conditioning
Connecting rooms available
Flat-screen TV
Pillow-top bed
Blackout curtains
Premium bedding
Resort view
Sleeps 4
2 Queen Beds
View all photos for Room, 2 Queen Beds, Ocean View (Ceiba)
Room, 2 Queen Beds, Ocean View (Ceiba)
Highlights
Furnished balcony or patio
Private plunge pool
Air conditioning
Connecting rooms available
Flat-screen TV
Pillow-top bed
Blackout curtains
Premium bedding
Ocean view
Sleeps 4
2 Queen Beds
View all photos for Tropical View Suite with King Bed
Tropical View Suite with King Bed
Highlights
Furnished balcony or patio
Separate dining area
Separate sitting area
Private plunge pool
Air conditioning
Connecting rooms available
Dining table
Flat-screen TV
99 sq m
Resort view
Sleeps 3
1 King Bed
View all photos for Ocean View Guestroom with King Bed
Ocean View Guestroom with King Bed
Highlights
Furnished balcony or patio
Private plunge pool
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Pillow-top bed
Separate bedroom
47 sq m
Ocean view
Sleeps 2
1 King Bed
View all photos for Partial Ocean View Guestroom w/ 2 Queen Beds
Partial Ocean View Guestroom w/ 2 Queen Beds
Highlights
Furnished balcony or patio
Private plunge pool
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Pillow-top bed
Separate bedroom
47 sq m
Partial ocean view
Sleeps 4
2 Queen Beds
View all photos for Tropical View Guestroom with 2 Queen Beds
Tropical View Guestroom with 2 Queen Beds
Highlights
Furnished balcony or patio
Private plunge pool
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Pillow-top bed
Separate bedroom
47 sq m
Ocean view
Sleeps 4
2 Queen Beds
View all photos for Room, 1 King Bed, Ocean View (Ceiba)
Room, 1 King Bed, Ocean View (Ceiba)
Highlights
Furnished balcony or patio
Private plunge pool
Air conditioning
Connecting rooms available
Flat-screen TV
Pillow-top bed
Blackout curtains
Premium bedding
Ocean view
Sleeps 2
1 King Bed
View all photos for Tropical View Guestroom with King Bed
Tropical View Guestroom with King Bed
Highlights
Furnished balcony or patio
Private plunge pool
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Pillow-top bed
Separate bedroom
47 sq m
Resort view
Sleeps 2
1 King Bed
View all photos for Room, 1 King Bed, Partial Ocean View (Ceiba)
Room, 1 King Bed, Partial Ocean View (Ceiba)
Highlights
Furnished balcony or patio
Private plunge pool
Air conditioning
Connecting rooms available
Flat-screen TV
Pillow-top bed
Blackout curtains
Premium bedding
Partial ocean view
Sleeps 2
1 King Bed
View all photos for Ocean View Guestroom with 2 Queen Beds
Ocean View Guestroom with 2 Queen Beds
Highlights
Furnished balcony or patio
Private plunge pool
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Pillow-top bed
Separate bedroom
47 sq m
Ocean view
Sleeps 4
2 Queen Beds
View all photos for Suite, 1 King Bed, Ocean View (Ceiba)
Suite, 1 King Bed, Ocean View (Ceiba)
Highlights
Furnished balcony or patio
Private plunge pool
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Pillow-top bed
Separate bedroom
Ocean view
Sleeps 3
1 King Bed
View all photos for Room, 2 Queen Beds, Partial Ocean View (Ceiba)
Room, 2 Queen Beds, Partial Ocean View (Ceiba)
Highlights
Furnished balcony or patio
Private plunge pool
Air conditioning
Connecting rooms available
Flat-screen TV
Pillow-top bed
Blackout curtains
Premium bedding
Partial ocean view
Sleeps 4
2 Queen Beds
View all photos for Suite, 1 Bedroom, Ocean View (Governors Suite)
Suite, 1 Bedroom, Ocean View (Governors Suite)
Highlights
Furnished balcony or patio
Separate dining area
Separate sitting area
Private plunge pool
Private indoor hot tub
Air conditioning
Connecting rooms available
Dining table
145 sq m
Ocean view
Sleeps 3
1 King Bed
View all photos for Partial Ocean View Guestroom with King Bed
Partial Ocean View Guestroom with King Bed
Highlights
Furnished balcony or patio
Private plunge pool
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Pillow-top bed
Separate bedroom
47 sq m
Partial ocean view
Sleeps 2
1 King Bed
View all photos for Presidential Suite, 1 Bedroom
Presidential Suite, 1 Bedroom
Highlights
Furnished balcony or patio
Separate dining area
Separate sitting area
Private plunge pool
Private indoor hot tub
Air conditioning
Connecting rooms available
Fridge
186 sq m
Ocean view
Sleeps 3
1 King Bed
View all photos for Suite, 1 King Bed (Ceiba Tropical View)
Suite, 1 King Bed (Ceiba Tropical View)
Highlights
Furnished balcony or patio
Private plunge pool
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Pillow-top bed
Separate bedroom
Resort view
Sleeps 3
1 King Bed
View all photos for Room, 1 King Bed, Accessible (Roll-in Shower)
Cancun, Quintana Roo (CUN-Cancun Intl.) - 75 min drive
Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 28.4 miles/45.7 km
Restaurants
Restaurant Kukulkan - 4 min drive
Restaurante Yucatan - 4 min drive
Restaurante Arlequin - 5 min drive
Vela Sur - 20 min walk
Piscis snack bar - 5 min drive
About this property
Conrad Tulum Riviera Maya
Conrad Tulum Riviera Maya offers a private beach where you can enjoy the shade from a beach umbrella, plus you'll be within a 10-minute drive of Akumal Beach and Xel-Há Park. 3 outdoor pools provide a splash of fun, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps and manicures and pedicures. Maratea - Mediterranean, one of 7 restaurants, serves lunch and dinner. Other highlights at this luxurious resort include 3 beach bars, a free kid's club and a poolside bar. The helpful staff and overall property condition get good marks from fellow travellers.
Languages
English, Spanish
At a glance
Hotel size
349 units
Arranged over 3 floors
Arriving/Leaving
Check-in time starts at 3:00 PM
Contactless check-in and check-out are available
Express check-in/out available
Minimum check-in age – 18
Check-out time is noon
Contactless check-out
Special check-in instructions
Front desk staff will greet guests on arrival at the property
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
Children stay free when occupying the parent or guardian's room, using existing bedding
No cots (infant beds)
Babysitting*
Supervised childcare*
Free children's club
Pets
Pets not allowed
Service animals welcome
Internet
Free WiFi in public areas
Parking
Free uncovered on-site valet parking
Other information
Smoke-free property
Property amenities
Food and drink
7 restaurants
2 bars/lounges
3 beach bars
Poolside bar
Swim-up bar
Coffee shop
Room service (limited hours)
Snack bar/deli
Travelling with children
Children stay for free (see details)
Free children's club
Supervised childcare (surcharge)
What to do
On a private beach
Fitness classes
Yoga classes
Shopping
Pool table
Ecotours nearby
Hiking/biking trails nearby
Kayaking nearby
Snorkelling nearby
Working away
2 meeting rooms
Computer station
Conference centre (50000 square feet of space)
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Dry cleaning/laundry services
Luggage storage
Wedding services
Porter/bellhop
Bike hire
Beach towels
Beach umbrellas
Pool loungers
Pool umbrellas
Facilities
11 buildings/towers
Built in 2021
ATM/banking
Safe-deposit box at front desk
Terrace
24-hour fitness centre
3 outdoor pools
Full-service spa
Massage/treatment rooms
Banquet hall
Reception hall
Outdoor entertainment area
Outdoor furniture
Walkway to water
Accessibility
Braille/raised signage
Lift
Lift door width (centimetres): 110
Wheelchair-accessible public bathroom
Wheelchair-accessible concierge desk
Wheelchair-accessible spa
Handrails in stairwells
Stairwell handrail height (centimetres): 89
Wheelchairs available on site
Closed-captioned TV
Lowered plug sockets in bathroom
Visual fire alarm
Lever door handles
Phone accessibility kit
Well-lit path to entrance
Step-free path to entrance
Room amenities
Be entertained
MP3 docking station
65-inch flat-screen TV
Premium satellite channels
Films for purchase
Home comfort
Air conditioning
Minibar
Espresso maker
Sleep well
Blackout curtains
Premium bedding
Pillow-top mattress
What to enjoy
Private plunge pool
Furnished balcony/patio
Freshen up
Private bathroom
Designer toiletries
Hairdryer
Towels
Toilet paper
Stay connected
Free local calls
Food and drink
Free bottled water
More
Daily housekeeping
In-room safe (laptop compatible)
Connecting/adjoining rooms available
Access via exterior corridors
Mobile key entry
Restaurant dining guide
Special features
Spa
The on-site spa has 13 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, facials, body wraps and body treatments. The spa is equipped with a sauna, a hot tub and a steam room. The spa is open daily.
Dining
Maratea - Mediterranean – This fine-dining restaurant serves lunch and dinner. Guests can enjoy drinks at the bar.
Autor - Mexican – Overlooking the ocean, this fine-dining restaurant specialises in local and international cuisine and only serves dinner. Guests can enjoy al fresco dining (weather permitting). Open daily.
Kengai - Asian – Overlooking the ocean, this fine-dining restaurant specialises in Japanese cuisine and only serves dinner. Guests can enjoy drinks at the bar. Open daily.
Ukai - Japanese – Overlooking the ocean, this sushi bar specialises in sushi and only serves dinner. Guests can enjoy drinks at the bar. Open daily.
Ultramar – This bar serves breakfast, lunch and light fare. Open daily.
Awards and affiliations
Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.
Conrad Tulum Riviera Maya is listed in the 2022 Condé Nast Traveller Hot List.
This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex and asexual (LGBTQ+) guests.
Fees & policies
Children & extra beds
Supervised childcare is available for an extra charge
Babysitting is available for an extra charge
Pool, spa, & gym (if applicable)
Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation
Policies
The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).
Frequently asked questions
Does Conrad Tulum Riviera Maya offer free cancellation for a full refund?
Yes, Conrad Tulum Riviera Maya does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Conrad Tulum Riviera Maya?
Yes, there are 3 outdoor pools.
Are pets allowed at Conrad Tulum Riviera Maya?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Conrad Tulum Riviera Maya?
Yes, there's free valet parking.
What are the check-in and check-out times at Conrad Tulum Riviera Maya?
You can check in starting at 3:00 PM. Check-out time is noon. Express check-in and check-out and contactless social distancing and check-out are available.
What is there to do at Conrad Tulum Riviera Maya and nearby?
Have fun with nearby activities such as hiking, kayaking and snorkelling. Additional recreation on-site includes fitness classes and yoga. Indulge in a treatment at the spa and enjoy a swim in one of the 3 outdoor swimming pools. Conrad Tulum Riviera Maya also has 3 beach bars and a private beach, as well as private plunge pools and a 24-hour fitness centre.
Are there restaurants at or near Conrad Tulum Riviera Maya?
Yes, there are 7 on-site restaurants, featuring al fresco dining, local and international cuisine and ocean views.
Does Conrad Tulum Riviera Maya have any outdoor private spaces?
Yes, every room features a private plunge pool and a furnished balcony or patio.
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Conrad Tulum Riviera Maya Reviews
Reviews
9.0
Wonderful
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.6/10
Cleanliness
9.4/10
Staff & service
9.2/10
Amenities
9.6/10
Property conditions & facilities
9.4/10
Eco-friendliness
Reviews
10/10 Exceptional
26 February 2025
Time away from the Cold
I truly enjoyed my stay at the Conrad. The staff were incredible and it was their hard work and engagement that made the experience so great.
Anderson
Anderson, 5-night trip
10/10 Exceptional
28 February 2025
Conrad Cool!
This was magic
From the room to the beach .
It was so so special.
Pratap
Pratap, 4-night trip
10/10 Exceptional
18 January 2025
Can't wait to come back
It was perfect - and the staff was warm and wonderful
Verified traveller
3-night trip
8/10 Very good
5 February 2025
Place was great… never had a any hot water in rooms or jacuzzis…
Stewart
Stewart, 2-night trip
10/10 Exceptional
1 March 2025
Superb hotel
We had an amazing stay at the Conrad. Well designed modern hotel. White sands and crystal clear waters. Good selection of pools. Varied dining options for breakfast, lunch and dinner. Both the Japanese and Mexican restaurants were superb. A 15% service charge is included on all food and drink although generally this is included in the stated price. Service was outstanding. We also did a bike tour round the resort, the spa and neighbouring Hilton resort which is worth doing to get a feel for the property. We had a fantastic time and would definitely consider coming back in future.
Stephen
Stephen, 3-night trip
8/10 Very good
17 October 2024
Beautiful resort
Diana
Diana, 3-night trip
10/10 Exceptional
22 July 2024
Second stay at the property and it was excellent!
Angela K
Angela K, 4-night trip
10/10 Exceptional
23 July 2024
Excellent property and wonderful staff!
Angela
Angela, 1-night trip
8/10 Very good
5 January 2025
Overall good but not great
Grounds could be free of trash
Dipping pool was unclean
Garden view was mostly cut and dried branches, garden trash
Staff was good but not great
Bryan
Bryan, 4-night trip
10/10 Exceptional
13 July 2024
Amazing property and very attentive staff
Jordan
Jordan, 3-night trip
10/10 Exceptional
27 June 2024
Great place!
Jacqueline
Jacqueline, 3-night trip
10/10 Exceptional
15 October 2024
Beautiful loved it
Norlan
Norlan, 4-night trip
10/10 Exceptional
10 June 2024
Such an amazing resort with super friendly staff!
Jennifer
Jennifer, 4-night trip
10/10 Exceptional
22 May 2024
This was a beautiful property and would definitely visit again.
Ge-Ann
Ge-Ann, 3-night trip
10/10 Exceptional
3 August 2024
Beautiful 5 star resort. Just be prepared to drop another 1-2k on dining if going with family.
Andre T
Andre T, 6-night trip
10/10 Exceptional
4 December 2024
Hotel is very nice, rooms are beautiful. Food is very limited, and some of the restaurants skew toward avant garde. Def review the menus before deciding.
Staff was friendly and attentive with a few missed service opportunities. I tend to hold Conrad and Waldorf to a higher standard being top tier Hilton properties.
Overall nice resort and very social media “worthy” but service is good but not excellent.
Edward
Edward, 5-night trip
10/10 Exceptional
30 August 2024
If I can describe this property in one word, it will be “Majestic” everything about this location is amazing.
Next time I’m in Tulum, I’ll be sure to return to this location.
Yamile
Yamile, 3-night trip
10/10 Exceptional
17 June 2024
The staff was wonderful and friendly. A good mix of food options. And the resort was beautiful. The design of resort is perfect for pictures.
Ariel
Ariel, 3-night trip
10/10 Exceptional
1 August 2024
Everything was beyond my expectations!!! Luxurious and impeccable!
ebel
ebel, 5-night trip
10/10 Exceptional
7 July 2024
Outstanding all around
Christopher
Christopher, 4-night trip
10/10 Exceptional
31 July 2024
Beautiful property and they offered vegan options. Also, it was very romantic for our honeymoon. However, I love all inclusive resorts. They food and drink may add up quickly.
Lakisha
Lakisha, 2-night trip
10/10 Exceptional
2 August 2023
The hotel was beautiful, and the staff was amazing!!!
Clarissa
Clarissa, 5-night trip
10/10 Exceptional
27 November 2023
The nicest hotel in Tulum
Fakhteh
Fakhteh, 3-night trip
10/10 Exceptional
27 January 2024
Booked our babymoon here and everything was perfect. Very clean property, attentive staff and great food. Will definitely come back!
Adina
Adina, 7-night trip
10/10 Exceptional
13 November 2022
Absolutely stunning location facilities rooms environment food everything was amazing.