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All properties in Tulum, Tulum, Quintana Roo, Mexico
1 room, 2 adults

Biwa Tulum

4-star4 stars
Calle Bubulek Entre Av, Satelite y Geminis, Tulum, QROO, 77780, Mexico

4-star hotel with outdoor pool, near Tulum National Park
  • Free WiFi and free parking
  • Collect stampsYou can collect™ Rewards stamps here

Restrictions related to your trip

Mexico may have travel restrictions in place due to COVID-19. 

  • Good hotel if you want to stay in the city (Tulum). The commute, unfortunately is an…Jan 10, 2021
  • Wow! I'm definitely coming back to Tulum and I refuse to stay anywhere else except for…Oct 26, 2020

Biwa Tulum

More Info: 6823 2342

from S$71
  • Superior Double Room, 1 King Bed, Accessible, City View
  • Deluxe Twin Room, Multiple Beds, Accessible, City View
  • Junior Suite, 2 Bedrooms, Accessible, City View

What’s around Biwa Tulum


  • In Tulum City Center
  • Tulum Mayan Ruins - 42 min walk
  • Gran Cenote - 45 min walk
  • Playa Paraiso - 3.7 mi / 5.9 km
  • Tulum Monkey Sanctuary - 4.1 mi / 6.5 km
  • Cenote Manatí - 6.6 mi / 10.6 km
  • Soliman Bay - 7.8 mi / 12.6 km
  • Xel-Há Park - 10.8 mi / 17.4 km

Getting around

  • Airport shuttle (surcharge)
  • Beach shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 14 rooms
  • This hotel is arranged over 3 floors


  • Check-in time 3 PM-9:00 PM
  • Check-out time is noon

Restrictions related to your trip

  • Mexico may have travel restrictions in place due to COVID-19.
The front desk is open daily from 8 AM - 9:00 PM. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others


  • No cribs (infant beds)


  • Pets not allowed


  • Free WiFi in public areas

  • Free WiFi in rooms



  • Airport shuttle (available 24 hours)*


  • Free onsite self parking

  • Wheelchair-accessible parking on site


  • Beach shuttle*

Payment types at the property

  • Cash
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • Snack bar/deli
  • Room service (during limited hours)
  • Coffee/tea in a common area
Things to do
  • Beach shuttle (surcharge)
  • Beach towels
  • Outdoor pool
  • Pool sun loungers
  • Bicycle rentals on site
Working away
  • Business center
  • Conference space
  • Conference space size (meters) - 110
  • Front desk (limited hours)
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Luggage storage
  • Multilingual staff
  • Number of buildings/towers - 1
  • Year Built - 2017
  • Elevator
  • Safe-deposit box at front desk
  • Designated smoking areas (fines apply)
  • Rooftop terrace
  • Terrace
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • Air conditioning
  • Ceiling fan
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Iron/ironing board (on request)
Things to enjoy
  • In-room massage available
  • Separate dining area
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • 49-inch Smart TV
  • Netflix
  • Cable TV channels
  • IPod docking station
Stay connected
  • Desk
  • Free WiFi
  • Phone
Food and drink
  • Microwave
  • Dishwasher
  • Free bottled water
  • Daily housekeeping
  • In-room safe

Special features


Rooftop bar del Biwa - Onsite rooftop bar.

Biwa Tulum’s small print

Also known as

  • Biwa Tulum Hotel
  • Biwa Hotel
  • Biwa Tulum Hotel
  • Biwa Tulum Tulum
  • Biwa Tulum Hotel Tulum


Only registered guests are allowed in the guestrooms.

Pool access available from 6:30 AM to 10:30 PM.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards and cash.

Optional extras

Rollaway beds are available for USD 25.0 per night

Airport shuttle service is offered for an extra charge of USD 190 per vehicle (roundtrip)

Beach shuttle service is offered for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Biwa Tulum

  • Does Biwa Tulum offer free cancellation for a full refund?
    Yes, Biwa Tulum does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Biwa Tulum?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and requires staff to wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Biwa Tulum?
    Yes, there's free self parking.
  • Is there a pool at Biwa Tulum?
    Yes, there's an outdoor pool. Guests have pool access from 6:30 AM to 10:30 PM.
  • Are pets allowed at Biwa Tulum?
    Sorry, pets aren't allowed.
  • What are the check-in and check-out times at Biwa Tulum?
    You can check in from 3 PM - 9:00 PM. Check-out time is noon. Contactless check-in and check-out are available.
  • Are there restaurants at or near Biwa Tulum?
    Yes, there's an onsite restaurant, Rooftop bar del Biwa. Nearby restaurants include Ginger (4-min walk), Taqueria Honorio (5-min walk), and La Querida (6-min walk).
  • Is airport shuttle service offered by Biwa Tulum?
    Yes, an airport shuttle is available. The charge is USD 190 per vehicle roundtrip.
  • What is there to do at Biwa Tulum and nearby?
    Biwa Tulum has an outdoor pool.

Recent reviews

Superb 9.0 From 119 reviews

Exceptional 10.0
The room had a/c tv with YouTube Netflix news etc the shower was excellent the room was excellent
CJ, us1 night trip with friends
Exceptional 10.0
Great place to stay just know that is a 15-20 mins drive from the street that has all the fun. Gabriela is at the front desk and she was super helpful. Francisco drove us everywhere and he also great! Staff is so nice, that you feel like you are home. Overall this was a good option! Cons : the roof top bar is close & the hotel restaurant closes early.
Yessiree, us4 night family trip
Very good 8.0
The room was nicely decorated and tge beds were comfortable. The elevator was not wiped down from one day to the next (there were visible stains) during covid times I expect extra attention to highly transited areas.
Letticia, us1 night family trip
Exceptional 10.0
Excellent hotel. Pool was nice and the rooftop was good. Would highly recommend.
Richard, us2 night trip with friends
Exceptional 10.0
The Entire staff was very attentive and professional. Clean rooms excellent service.
Margaret, us6 night family trip
Exceptional 10.0
Great hotel and staff, wish the upstairs bar was open but I understand why it’s not
us2 night trip
Exceptional 10.0
Location and rooms were great. The best part of the property is the staff. Everyone was incredibly helpful and accommodating, especially Bani!
us8 night trip
Very good 8.0
It’s nice and clean and good for the price. Right in the heart of city Center though so if you want to I think experience as the low fours all around you and that is a great option. It is walking distance to everything and the beach is a 10 minute bike ride for five minute taxi
Heather, us1 night family trip
Exceptional 10.0
Great location..clean..staff was lovely. Restaurants right across the street plus an OXXO. Had a 2 bedroom suite with family
ca7 night family trip
Exceptional 10.0
Pleasant stay close to town
Cute little hotel within a few minutes walk to main town area. There are a few parking spots in front of the hotel, but we mostly parked on the street nearby which was fine. There are five different included breakfast options (I enjoyed the avocado/vegetables on toast option).
us2 night trip with friends

Biwa Tulum