Grand Hyatt Playa Del Carmen Resort

Photo gallery for Grand Hyatt Playa Del Carmen Resort

Primary image
On the beach, white sand
On the beach, white sand
4 outdoor pools, open 8:00 AM to 8:00 PM, cabanas (surcharge)
4 outdoor pools, open 8:00 AM to 8:00 PM, cabanas (surcharge)

Overview of Grand Hyatt Playa Del Carmen Resort

Grand Hyatt Playa Del Carmen Resort

5.0 star property
5-star beachfront aparthotel with spa, near Quinta Avenida

8.8/10 Fabulous

1,071 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Pool
  • Free WiFi
  • Pet-friendly
  • Airport transfer
  • Gym
Map
1a Avenida esquina Calle 26, Colonia Centro, Playa del Carmen, QROO, 77710
Main amenities
  • 314 apartments
  • Daily housekeeping
  • On the beach
  • Restaurant and bar/lounge
  • Full-service spa
  • 4 outdoor pools
  • Breakfast available
  • 24-hour fitness center
  • Sauna
  • Steam room
  • Free use of bicycles
  • Valet parking
Feel at home
  • Free cribs/infant beds
  • Babysitting (surcharge)
  • Children's pool
  • Playground on site
  • Children's club (surcharge)
  • Connecting/adjoining rooms available

Choose dates to view prices

About this area

What's nearby

  • In Downtown Playa del Carmen
  • Quinta Avenida - 1 min walk
  • Playa del Carmen Main Beach - 6 min walk
  • Mamitas Beach - 1 min drive
  • Playa del Carmen Maritime Terminal - 9 min drive
  • Playacar Golf Club - 12 min drive
  • Grand Coral Golf Riviera Maya - 11 min drive
  • Xplor Theme Park - 16 min drive
  • Xcaret Eco Theme Park - 19 min drive
  • Ferry to Cozumel - 21 min drive
  • Maroma Beach - 28 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 49 min drive
  • Cozumel Intl. Airport (CZM) - 12.2 miles/19.6 km
  • Airport shuttle (surcharge)

About this property

Grand Hyatt Playa Del Carmen Resort


Property Location
With a stay at Grand Hyatt Playa Del Carmen Resort, you'll be centrally located in Playa del Carmen, steps from Mamitas Beach Club and Quinta Avenida. This 5-star hotel is 1.3 mi (2.1 km) from Playa del Carmen Maritime Terminal and 7 mi (11.3 km) from Xcaret Eco Theme Park.

Rooms
Make yourself at home in one of the 314 air-conditioned rooms featuring iPod docking stations and flat-screen televisions. Rooms have private furnished balconies. Complimentary wired and wireless Internet access keeps you connected, and cable programming provides entertainment. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries.

Amenities
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 4 outdoor swimming pools, a steam room, and a 24-hour fitness center. This hotel also features complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge).

Dining
Enjoy international cuisine at The Grill at 1 26, one of the hotel's 3 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/café. Need to unwind? Take a break with a tasty beverage at one of the 3 bars/lounges. Full breakfasts are available daily for a fee.

Business, Other Amenities
Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and a 24-hour front desk.

All-inclusive

All-inclusive room rates at Grand Hyatt Playa Del Carmen Resort are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Languages

English, French, Portuguese, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows standard cleaning and disinfection practices of GBAC STAR (Hyatt)

Social distancing

Contactless check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
This information is provided by our partners.

At a glance

Arriving/Leaving

  • Check-in time from 3:00 PM - 6:00 AM
  • Express check-in/out
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age - 21
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
  • For more details, please contact the property using the information on the booking confirmation
  • Guests must indicate the correct number of guests, including children and infants, at the time of booking. Extra-person fees apply for more than 2 guests per room and are collected at the property.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21
  • Minimum Spring Break check-in age is 21

Children

  • Babysitting*
  • Supervised childcare*
  • Children's club*

Pets

  • Pets allowed (dogs and cats only, 1 per room, up to 49 lbs)*
  • Service animals welcome
  • Restrictions apply*
  • Pets must be supervised
  • Food and water bowls and off-leash area available
  • Pet sitting services offered

Property amenities

Beach

  • On the beach

Pool/Spa

  • 4 outdoor pools
  • Sun loungers
  • Umbrellas
  • Spa tub
  • Sauna
  • Steam room
  • Massages
  • Spa services
  • 8 treatment rooms
  • Body treatments
  • Facials
  • Body wraps
  • Reflexology
  • Aromatherapy
  • Body scrubs
  • Hydrotherapy
  • Manicures and pedicures

Internet

  • Free WiFi

Parking and transportation

  • Valet parking on site (USD 20 per day)
  • Wheelchair-accessible parking available
  • Height restrictions apply for onsite parking
  • Roundtrip airport shuttle (surcharge) from 9:00 AM - 6:00 PM
  • Airport shuttle on request

Family friendly

  • Free crib/infant bed
  • Children's pool
  • Playground
  • Babysitting (surcharge)
  • Kid's club (surcharge)

Restaurants on site

  • Sushi 'n' Raw Bar
  • La Cocina

Food and drink

  • Coffee/tea maker

Dining

  • Full breakfast available for a fee daily 7:00 AM–11:00 AM: USD 36 per person
  • 1 restaurant and 1 coffee shop/cafe
  • 1 poolside bar and 1 bar
  • Minibar
  • Snack bar/deli
  • Coffee/tea in a common area
  • Room service available

Bedrooms

  • Bed sheets provided
  • Alarm clock
  • Rollaway/extra beds: USD 55.0 per night

Bathrooms

  • Shower
  • Rainfall showerhead
  • Bathrobes
  • Hair dryer
  • Slippers
  • Free toiletries

Entertainment

  • 47-inch flat-screen TV with cable/satellite service
  • Arcade/game room
  • iPod docking station
  • MP3 docking station

Outdoor areas

  • Furnished balcony
  • Terrace
  • Garden

Laundry

  • Dry cleaning/laundry service
  • Laundry service
  • Laundry facilities

Work spaces

  • Desk

Climate control

  • Air conditioning
  • Ceiling fan

Pets

  • Service animals exempt from fees
  • Pet friendly
  • USD 100 per pet per stay
  • 1 per room (up to 49 lbs)
  • Welcoming cats and dogs only
  • Food and water bowls, an off-leash area, and pet-sitting services are available

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom
  • Elevator
  • In-room accessibility
  • Roll-in shower
  • Soundproofing
  • Wheelchair accessible (with limits)
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible fitness center
  • Wheelchairs available on site
  • Designated smoking areas

Services and conveniences

  • Concierge services
  • Tour/ticket assistance
  • Daily housekeeping
  • Iron/ironing board
  • Phone
  • Luggage storage
  • Blackout drapes/curtains
  • Safe at front desk
  • Laptop-compatible safe
  • Free newspapers (lobby)

Location highlights

  • Near the sea
  • In the city center
  • In the entertainment district

Things to do

  • 24-hour fitness center
  • Free bicycle rentals on site
  • Pilates classes on site
  • Yoga classes on site
  • Aerobics classes on site
  • Hiking/biking trails nearby
  • Skydiving nearby
  • Parasailing nearby
  • Ecotours nearby
  • Water skiing nearby
  • Boat tours nearby
  • Sailing nearby
  • Scuba diving nearby
  • Golf nearby

Safety features

  • Fire extinguisher
  • First aid kit
  • Security system
  • Smoke detector

General

  • 314 rooms
  • 5 floors
  • Built in 2014
  • Connecting/adjoining rooms avaliable

Special features

All-inclusive

All-inclusive room rates at Grand Hyatt Playa Del Carmen Resort are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Spa

Cenote Spa has 8 treatment rooms. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna, a spa tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.

Dining

Sushi 'n' Raw Bar - This beachfront sushi bar specializes in Japanese cuisine and serves dinner only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).
La Cocina - This beachfront restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • Resort fee: USD 25 per accommodation, per night
  • Resort fee inclusions:
    • Fitness center access
    • In-room bottled water
    • In-room coffee
    • Additional inclusions

Optional extras

  • Full breakfast is offered for an extra charge of USD 36 per person (approximately)
  • Airport shuttle service is offered for an extra charge of USD 153 per vehicle (one-way, maximum occupancy 2)
  • Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Children & extra beds

  • Supervised childcare is available for an extra charge
  • Babysitting is available for an extra charge
  • Rollaway beds are available for USD 55.0 per night
  • Children's club access is available for an extra charge
  • Airport shuttle service for children up to age 11 costs USD 35 (one-way)
  • Guests must contact this property in advance to reserve cribs/infant beds

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 100 per pet, per stay

Parking

  • Valet parking costs USD 20 per day
  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

  • Pool access available from 8:00 AM to 8:00 PM
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.

Contactless check-out is available.

Enhanced food service safety measures are in place.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico) and GBAC STAR (Hyatt).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards and cash.

It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.
This property accepts MXN currency only for all onsite payments, including incidentals.

Also known as

Grand Hyatt Playa Carmen Resort
Grand Hyatt Playa Carmen

Frequently asked questions

Does Grand Hyatt Playa Del Carmen Resort offer free cancellation for a full refund?
Yes, Grand Hyatt Playa Del Carmen Resort does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Grand Hyatt Playa Del Carmen Resort?
As of 5 October 2022, prices found for a 1-night stay for 2 adults at Grand Hyatt Playa Del Carmen Resort on 7 October 2022 start from S$356, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Grand Hyatt Playa Del Carmen Resort?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Grand Hyatt Playa Del Carmen Resort?
Yes, there are 4 outdoor pools and a children's pool. Guests have pool access from 8:00 AM to 8:00 PM.
Are pets allowed at Grand Hyatt Playa Del Carmen Resort?
Yes, cats and dogs are welcome, with a limit of 1 per room and maximum weight of 49 lbs per pet. There's a charge of USD 100 per pet, per stay. Service animals are exempt from fees. Dog exercise areas, pet-sitting services, and food and water bowls are available.
Is parking offered on site at Grand Hyatt Playa Del Carmen Resort?
Yes. Valet parking costs USD 20 per day.
Is airport shuttle service offered by Grand Hyatt Playa Del Carmen Resort?
Yes, an airport shuttle is available from 9:00 AM to 6:00 PM on request. The charge is USD 153 per vehicle one-way.
What are the check-in and check-out times at Grand Hyatt Playa Del Carmen Resort?
You can check in from 3:00 PM - 6:00 AM. Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-in and check-out and contactless check-out are available.
What is there to do at Grand Hyatt Playa Del Carmen Resort and nearby?
Have fun during the warmer months with activities such as cycling. Additional recreation onsite includes aerobics, Pilates, and yoga. Indulge in a treatment at the spa and enjoy a swim in one of the 4 outdoor swimming pools. Grand Hyatt Playa Del Carmen Resort also has a 24-hour fitness center and a sauna, as well as an arcade and a garden.
Are there restaurants at or near Grand Hyatt Playa Del Carmen Resort?
Yes, Sushi 'n' Raw Bar offers alfresco dining, Japanese cuisine, and ocean views. Nearby restaurants include Maiz De Mar (3-min walk), Byblos (3-min walk), and Spice (3-min walk).
Does Grand Hyatt Playa Del Carmen Resort have any outdoor private spaces?
Yes, each apartment features a furnished balcony.
What's the area around Grand Hyatt Playa Del Carmen Resort like?
Grand Hyatt Playa Del Carmen Resort is in Downtown Playa del Carmen, a short 6-minute walk from Playa del Carmen Main Beach and 7 minutes' walk from Mamitas Beach. Travelers say that the aparthotel is in a great location.

Overall score and ratings

8.8

Fabulous

9.2/10

Cleanliness

9.0/10

Staff & service

8.7/10

Amenities

9.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

10/10 Exceptional

Ziv, 5-night family trip
Verified Hotels.com guest review

8/10 Very good

Marychristine, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Incredible stay!
Incredible grounds and pools, beautiful comfortable room with view, and incredible food in the Prime restaurant (that recently became certified kosher!)
Binyomin, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Perfecto
The property was amazing, food great, and staff on point!
David, 1-night trip with friends
Verified Hotels.com guest review

6/10 Good

Not good not bad
It was normal, overpriced for what it offers, the access club has nothing interesting
Fayana, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Carlos, 3-night trip
Verified Hotels.com guest review

8/10 Very good

We stayed for 10 nights at the beautiful contemporary resort in the heart of Playa del Carmen. The hotel staff were friendly, attentive and professional, and the grand lounge and the fitness center were of high quality. We also booked excursions (Isla Mujeres and Chichen Itza) directly from the travel agent at the hotel. Although the hotel contracted cleaning of the beach daily, the seaweed was a minus. I understand the influx of seaweed is a common occurrence in June/July.
Robert Scott, 10-night family trip
Verified Expedia guest review

10/10 Exceptional

The staff was amazing, very nice and attentive. Client services amazing.
GRISELDA, 7-night family trip
Verified Expedia guest review

10/10 Exceptional

Clean, great food, and friendly staff.
Jeffrey, 7-night romance trip
Verified Expedia guest review

10/10 Exceptional

The customer service is excellent, the place is super clean. The food is delicious
Gilda Carlota, 5-night family trip
Verified Expedia guest review