Grand Hyatt Playa Del Carmen Resort, Playa del Carmen - Updated Price, Reviews & HD Photos

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4 outdoor pools, open 8:00 AM to 8:00 PM, cabanas (surcharge)

Overview
Prices
Location
Amenities
Policies
Reviews

5-star beachfront aparthotel with spa, near Quinta Avenida

8.8/10 Fabulous

1,071 verified Hotels.com guest reviews

Property highlights

Parking available

Pool

Free WiFi

Pet-friendly

Airport transfer

Gym

1a Avenida esquina Calle 26, Colonia Centro, Playa del Carmen, QROO, 77710

Main amenities

314 apartments
Daily housekeeping
On the beach
Restaurant and bar/lounge
Full-service spa
4 outdoor pools
Breakfast available
24-hour fitness center
Sauna
Steam room
Free use of bicycles
Valet parking

Feel at home

Free cribs/infant beds
Babysitting (surcharge)
Children's pool
Playground on site
Children's club (surcharge)
Connecting/adjoining rooms available

Choose dates to view prices

About this area

What's nearby

In Downtown Playa del Carmen
Quinta Avenida - 1 min walk
Playa del Carmen Main Beach - 6 min walk
Mamitas Beach - 1 min drive
Playa del Carmen Maritime Terminal - 9 min drive
Playacar Golf Club - 12 min drive
Grand Coral Golf Riviera Maya - 11 min drive
Xplor Theme Park - 16 min drive
Xcaret Eco Theme Park - 19 min drive
Ferry to Cozumel - 21 min drive
Maroma Beach - 28 min drive

Getting around

Cancun Intl. Airport (CUN) - 49 min drive
Cozumel Intl. Airport (CZM) - 12.2 miles/19.6 km
Airport shuttle (surcharge)

About this property

Grand Hyatt Playa Del Carmen Resort

Property Location
With a stay at Grand Hyatt Playa Del Carmen Resort, you'll be centrally located in Playa del Carmen, steps from Mamitas Beach Club and Quinta Avenida. This 5-star hotel is 1.3 mi (2.1 km) from Playa del Carmen Maritime Terminal and 7 mi (11.3 km) from Xcaret Eco Theme Park.

Rooms
Make yourself at home in one of the 314 air-conditioned rooms featuring iPod docking stations and flat-screen televisions. Rooms have private furnished balconies. Complimentary wired and wireless Internet access keeps you connected, and cable programming provides entertainment. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries.

Amenities
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 4 outdoor swimming pools, a steam room, and a 24-hour fitness center. This hotel also features complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge).

Dining
Enjoy international cuisine at The Grill at 1 26, one of the hotel's 3 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/café. Need to unwind? Take a break with a tasty beverage at one of the 3 bars/lounges. Full breakfasts are available daily for a fee.

Business, Other Amenities
Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and a 24-hour front desk.

All-inclusive

All-inclusive room rates at Grand Hyatt Playa Del Carmen Resort are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Languages

English, French, Portuguese, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

High-touch surfaces are cleaned and disinfected

Sheets and towels are washed at 60°C/140°F or hotter

Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)

Follows standard cleaning and disinfection practices of GBAC STAR (Hyatt)

Social distancing

Contactless check-out

Cashless transactions are available for all charges at the property

Protective shields in place at main contact areas

Social distancing measures in place

Contactless room service is available

Safety measures

Personal protective equipment worn by staff

Temperature checks given to staff

Temperature checks available for guests

Masks available

Masks are required at the property

Hand sanitizer provided

Enhanced food service safety measures are in place

This information is provided by our partners.

At a glance

Arriving/Leaving

Check-in time from 3:00 PM - 6:00 AM
Express check-in/out
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 21
Check-out time is noon
Late check-out subject to availability

Restrictions related to your trip

Check COVID-19 restrictions

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation
Guests must indicate the correct number of guests, including children and infants, at the time of booking. Extra-person fees apply for more than 2 guests per room and are collected at the property.

Required at check-in

Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 21
Minimum Spring Break check-in age is 21

Children

Babysitting*
Supervised childcare*
Children's club*

Pets

Pets allowed (dogs and cats only, 1 per room, up to 49 lbs)*
Service animals welcome
Restrictions apply*
Pets must be supervised
Food and water bowls and off-leash area available
Pet sitting services offered

Property amenities

Beach

On the beach

Pool/Spa

4 outdoor pools
Sun loungers
Umbrellas
Spa tub
Sauna
Steam room
Massages
Spa services
8 treatment rooms
Body treatments
Facials
Body wraps
Reflexology
Aromatherapy
Body scrubs
Hydrotherapy
Manicures and pedicures

Internet

Free WiFi

Parking and transportation

Valet parking on site (USD 20 per day)
Wheelchair-accessible parking available
Height restrictions apply for onsite parking
Roundtrip airport shuttle (surcharge) from 9:00 AM - 6:00 PM
Airport shuttle on request

Family friendly

Free crib/infant bed
Children's pool
Playground
Babysitting (surcharge)
Kid's club (surcharge)

Restaurants on site

Sushi 'n' Raw Bar
La Cocina

Food and drink

Coffee/tea maker

Dining

Full breakfast available for a fee daily 7:00 AM–11:00 AM: USD 36 per person
1 restaurant and 1 coffee shop/cafe
1 poolside bar and 1 bar
Minibar
Snack bar/deli
Coffee/tea in a common area
Room service available

Bedrooms

Bed sheets provided
Alarm clock
Rollaway/extra beds: USD 55.0 per night

Bathrooms

Shower
Rainfall showerhead
Bathrobes
Hair dryer
Slippers
Free toiletries

Entertainment

47-inch flat-screen TV with cable/satellite service
Arcade/game room
iPod docking station
MP3 docking station

Outdoor areas

Furnished balcony
Terrace
Garden

Laundry

Dry cleaning/laundry service
Laundry service
Laundry facilities

Work spaces

Desk

Climate control

Air conditioning
Ceiling fan

Pets

Service animals exempt from fees
Pet friendly
USD 100 per pet per stay
1 per room (up to 49 lbs)
Welcoming cats and dogs only
Food and water bowls, an off-leash area, and pet-sitting services are available

Suitability/Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Accessible bathroom
Elevator
In-room accessibility
Roll-in shower
Soundproofing
Wheelchair accessible (with limits)
Wheelchair-accessible parking
Wheelchair-accessible concierge desk
Wheelchair-accessible registration desk
Wheelchair-accessible business center
Wheelchair-accessible restaurant
Wheelchair-accessible public washroom
Wheelchair-accessible fitness center
Wheelchairs available on site
Designated smoking areas

Services and conveniences

Concierge services
Tour/ticket assistance
Daily housekeeping
Iron/ironing board
Phone
Luggage storage
Blackout drapes/curtains
Safe at front desk
Laptop-compatible safe
Free newspapers (lobby)

Location highlights

Near the sea
In the city center
In the entertainment district

Things to do

24-hour fitness center
Free bicycle rentals on site
Pilates classes on site
Yoga classes on site
Aerobics classes on site
Hiking/biking trails nearby
Skydiving nearby
Parasailing nearby
Ecotours nearby
Water skiing nearby
Boat tours nearby
Sailing nearby
Scuba diving nearby
Golf nearby

Safety features

Fire extinguisher
First aid kit
Security system
Smoke detector

General

314 rooms
5 floors
Built in 2014
Connecting/adjoining rooms avaliable

Special features

All-inclusive

All-inclusive room rates at Grand Hyatt Playa Del Carmen Resort are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Spa

Cenote Spa has 8 treatment rooms. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna, a spa tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.

Dining

Sushi 'n' Raw Bar - This beachfront sushi bar specializes in Japanese cuisine and serves dinner only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).

La Cocina - This beachfront restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:

Resort fee: USD 25 per accommodation, per night

Resort fee inclusions:

Fitness center access
In-room bottled water
In-room coffee
Additional inclusions

Optional extras

Full breakfast is offered for an extra charge of USD 36 per person (approximately)
Airport shuttle service is offered for an extra charge of USD 153 per vehicle (one-way, maximum occupancy 2)
Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Children & extra beds

Supervised childcare is available for an extra charge
Babysitting is available for an extra charge
Rollaway beds are available for USD 55.0 per night
Children's club access is available for an extra charge
Airport shuttle service for children up to age 11 costs USD 35 (one-way)
Guests must contact this property in advance to reserve cribs/infant beds

Pets

Service animals exempt from fees
Pets are allowed for an extra charge of USD 100 per pet, per stay

Parking

Valet parking costs USD 20 per day
Parking height restrictions apply

Pool, spa, & gym (if applicable)

Pool access available from 8:00 AM to 8:00 PM
Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.

Contactless check-out is available.

Enhanced food service safety measures are in place.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico) and GBAC STAR (Hyatt).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards and cash.

It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

This property accepts MXN currency only for all onsite payments, including incidentals.

Also known as

Grand Hyatt Playa Carmen Resort

Grand Hyatt Playa Carmen

Frequently asked questions

Does Grand Hyatt Playa Del Carmen Resort offer free cancellation for a full refund?

Yes, Grand Hyatt Playa Del Carmen Resort does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

How much does it cost to stay at Grand Hyatt Playa Del Carmen Resort?

As of 5 October 2022, prices found for a 1-night stay for 2 adults at Grand Hyatt Playa Del Carmen Resort on 7 October 2022 start from S$356, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What are the cleanliness and hygiene measures currently in place at Grand Hyatt Playa Del Carmen Resort?

This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.

Is there a pool at Grand Hyatt Playa Del Carmen Resort?

Yes, there are 4 outdoor pools and a children's pool. Guests have pool access from 8:00 AM to 8:00 PM.

Are pets allowed at Grand Hyatt Playa Del Carmen Resort?

Yes, cats and dogs are welcome, with a limit of 1 per room and maximum weight of 49 lbs per pet. There's a charge of USD 100 per pet, per stay. Service animals are exempt from fees. Dog exercise areas, pet-sitting services, and food and water bowls are available.

Is parking offered on site at Grand Hyatt Playa Del Carmen Resort?

Yes. Valet parking costs USD 20 per day.

Is airport shuttle service offered by Grand Hyatt Playa Del Carmen Resort?

Yes, an airport shuttle is available from 9:00 AM to 6:00 PM on request. The charge is USD 153 per vehicle one-way.

What are the check-in and check-out times at Grand Hyatt Playa Del Carmen Resort?

You can check in from 3:00 PM - 6:00 AM. Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-in and check-out and contactless check-out are available.

What is there to do at Grand Hyatt Playa Del Carmen Resort and nearby?

Have fun during the warmer months with activities such as cycling. Additional recreation onsite includes aerobics, Pilates, and yoga. Indulge in a treatment at the spa and enjoy a swim in one of the 4 outdoor swimming pools. Grand Hyatt Playa Del Carmen Resort also has a 24-hour fitness center and a sauna, as well as an arcade and a garden.

Are there restaurants at or near Grand Hyatt Playa Del Carmen Resort?

Yes, Sushi 'n' Raw Bar offers alfresco dining, Japanese cuisine, and ocean views. Nearby restaurants include Maiz De Mar (3-min walk), Byblos (3-min walk), and Spice (3-min walk).

Does Grand Hyatt Playa Del Carmen Resort have any outdoor private spaces?

Yes, each apartment features a furnished balcony.

What's the area around Grand Hyatt Playa Del Carmen Resort like?

Grand Hyatt Playa Del Carmen Resort is in Downtown Playa del Carmen, a short 6-minute walk from Playa del Carmen Main Beach and 7 minutes' walk from Mamitas Beach. Travelers say that the aparthotel is in a great location.

8.8

Fabulous

9.2/10

Cleanliness

9.0/10

Staff & service

8.7/10

Amenities

9.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

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