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Grand Palladium White Sand Resort & Spa All Inclusive

4.0 star property
Kantenah beachfront property with spa, beach bar

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Photo gallery for Grand Palladium White Sand Resort & Spa All Inclusive

Aerial view
Lobby sitting area
Terrace/patio
Couples treatment room(s), sauna, hot tub, steam room
View from room
At the Grand Palladium White Sand Resort & Spa All Inclusive, near Akumal Beach, enjoy a private beach with sun loungers and beach massages. Indulge in a free breakfast buffet, savor Mexican cuisine at one of 5 restaurants or unwind with Pilates classes at the gym. Helpful staff are also on hand to make your stay extra special.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Free breakfast
  • 24/7 front desk

Main amenities (12)

  • Daily housekeeping
  • On a private beach
  • 5 restaurants and 2 bars/lounges
  • 2 swim-up bars
  • Full-service spa
  • 6 outdoor pools and 5 hot tubs
  • Free children's club
  • Fitness centre
  • Sauna
  • Steam room
  • Beach umbrellas
  • Beach sunloungers

Feel at home (6)

  • Children stay free
  • Babysitting (surcharge)
  • Children's pool
  • Children's club (free)
  • Playground on-site
  • Private bathroom
The current price is S$518
includes taxes & fees
27 May - 28 May

Room options

Available filters for rooms
Showing 32 of 32 rooms

View all photos for Junior Suite Single use Garden View

Minibar, in-room safe, desk, laptop workspace

Junior Suite Single use Garden View

Highlights

Furnished balcony
Private indoor hot tub
Air conditioning
Free cots/infant beds
Flat-screen TV
Renovated in 2019
Blackout curtains
Ceiling fan
  • 53 sq m
  • Sleeps 1
  • 1 King Bed and 1 Double Sofa Bed OR 2 Double Beds and 1 Double Sofa Bed

View all photos for Junior Suite, Beachside

Minibar, in-room safe, desk, laptop workspace

Junior Suite, Beachside

Highlights

Furnished balcony
Private indoor hot tub
Air conditioning
Free cots/infant beds
Flat-screen TV
Renovated in 2019
Separate bedroom
Ceiling fan
  • 53 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, Beachside

Minibar, in-room safe, desk, laptop workspace

Suite, Beachside

Highlights

Furnished balcony
Private outdoor hot tub
Air conditioning
Free cots/infant beds
Flat-screen TV
Renovated in 2019
Separate bedroom
Ceiling fan
  • 68 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Romance Bungalow by the lake

Minibar, in-room safe, desk, laptop workspace

Romance Bungalow by the lake

Highlights

Furnished balcony
Private outdoor hot tub
Air conditioning
Flat-screen TV
Renovated in 2019
Blackout curtains
Ceiling fan
Hairdryer
  • 69 sq m
  • Lake view
  • Sleeps 2
  • 1 King Bed

Junior Suite Poolside

Highlights

Furnished balcony
Private indoor hot tub
Air conditioning
Flat-screen TV
Renovated in 2019
Blackout curtains
Separate bedroom
Ceiling fan
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite Garden View

Minibar, in-room safe, desk, laptop workspace

Junior Suite Garden View

Highlights

Furnished balcony
Private indoor hot tub
Air conditioning
Free cots/infant beds
Flat-screen TV
Renovated in 2019
Blackout curtains
Ceiling fan
  • 53 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

View all photos for Suite Garden View

Minibar, in-room safe, desk, laptop workspace

Suite Garden View

Highlights

Furnished balcony
Private outdoor hot tub
Air conditioning
Free cots/infant beds
Flat-screen TV
Renovated in 2019
Ceiling fan
Sofa bed - double
  • 68 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Romance Villa Suite Poolside

Highlights

Furnished balcony
Private indoor hot tub
Air conditioning
Flat-screen TV
Renovated in 2019
Blackout curtains
Ceiling fan
Shower/bath combination
  • 53 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite Deluxe

Living room

Suite Deluxe

  • Sleeps 2
  • 1 King Bed

View all photos for Suite Junior

Living room

Suite Junior

  • Sleeps 2
  • 1 Double Bed

View all photos for Suite Junior

Living room

Suite Junior

  • Sleeps 3
  • 2 King Beds

View all photos for Suite Junior

Living room

Suite Junior

  • Sleeps 4
  • 2 King Beds

View all photos for Suite Junior

Living room

Suite Junior

  • Sleeps 2
  • 1 King Bed

View all photos for Suite Junior

Living room

Suite Junior

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite Superior

Living room

Suite Superior

  • Sleeps 3
  • 1 Single Sofa Bed and 1 King Bed

View all photos for Suite Deluxe

Living room

Suite Deluxe

  • Sleeps 4
  • 2 King Beds

View all photos for Suite Deluxe With View

Living area

Suite Deluxe With View

  • Sleeps 1
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Suite Junior

Living room

Suite Junior

  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Suite Junior

Living room

Suite Junior

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite Junior

Living room

Suite Junior

  • Sleeps 3
  • 2 King Beds

View all photos for Suite Deluxe

Living room

Suite Deluxe

  • Sleeps 3
  • 2 King Beds

View all photos for Suite Superior

Living room

Suite Superior

  • Sleeps 2
  • 1 Single Sofa Bed and 1 King Bed

View all photos for Suite Junior

Living room

Suite Junior

  • Sleeps 4
  • 2 King Beds

View all photos for Suite Superior

Minibar, in-room safe, desk, laptop workspace

Suite Superior

  • Sleeps 4
  • 1 King Bed and 2 Single Sofa Beds

View all photos for Suite Junior

Living room

Suite Junior

  • Sleeps 1
  • 1 Single Bed

View all photos for Suite Superior

Minibar, in-room safe, desk, laptop workspace

Suite Superior

  • Sleeps 3
  • 1 Single Sofa Bed and 1 King Bed

View all photos for Suite Deluxe

Living room

Suite Deluxe

  • Sleeps 3
  • 2 King Beds

View all photos for Suite Deluxe

Living room

Suite Deluxe

  • Sleeps 4
  • 2 King Beds

View all photos for Suite Superior

Minibar, in-room safe, desk, laptop workspace

Suite Superior

  • Sleeps 4
  • 2 Single Sofa Beds and 1 King Bed

View all photos for Suite Junior

Living room

Suite Junior

  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Suite Junior With View

Minibar, in-room safe, desk, laptop workspace

Suite Junior With View

  • Sleeps 1
  • 1 Single Sofa Bed and 2 Double Beds OR 1 Single Sofa Bed and 1 King Bed

View all photos for Suite Superior

Minibar, in-room safe, desk, laptop workspace

Suite Superior

  • Sleeps 1
  • 1 King Bed and 1 Single Sofa Bed

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About the area

Map
Carr Federal Chetumal - Puerto Juarez, Km 256-100 Municipio Solidaridad, Kantenah, QROO, 77710

What's nearby

  • Akumal Beach - 6 min drive - 7.1 km
  • Cenote Azul - 6 min drive - 8.1 km
  • Yal-ku Lagoon - 9 min drive - 5.3 km
  • Half Moon Bay - 9 min drive - 8.9 km
  • Xel-Há Park - 15 min drive - 19.5 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 66 min drive
  • Tulum Intl. Airport (TQO) - 71 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 23.8 miles/38.3 km

Restaurants

  • ‪Xtra Time Sports Bar - ‬8 min walk
  • ‪Guacamayas Bar - ‬6 min drive
  • ‪Mezcal Lobby Bar - ‬9 min drive
  • ‪Beach Bbq - ‬6 min drive
  • ‪Lobby Bar White Sand - ‬1 min walk

About this property

Grand Palladium White Sand Resort & Spa All Inclusive

Putting you within a 10-minute drive of Akumal Beach, Grand Palladium White Sand Resort & Spa All Inclusive offers a private beach where you can enjoy beach umbrellas, beach massages and volleyball. 6 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps and aromatherapy. Serving Mexican cuisine, La Adelita is one of 5 restaurants and 2 swim-up bars. Other highlights at this all-inclusive property include 2 bars/lounges, a free kid's club and a beach bar. Fellow travellers love the helpful staff.

All-inclusive

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks and beverages included
In-room minibar (all beverages included)
Dining availability limited at one or more venues

Activities and facilities/equipment

All non-motorised water sports are included.

Water activities

Kayaking
Sailing
Snorkelling
Windsurfing

Land activities

Fitness facilities
Miniature golf
Football
Tennis
Volleyball

Lessons/classes/games

Aerobics
Water fitness

Entertainment

On-site entertainment and activities
Access to on-site nightclubs

Languages

English, Spanish

At a glance

DONE

Hotel size

    • 264 rooms
    • Arranged over 3 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: midnight
    • Express check-in available
    • Minimum check-in age – 18
    • Check-out time is noon
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • One child (2 years old and younger) stays free when occupying the parent or guardian's room using existing bedding
    • No cots (infant beds)
    • Babysitting*
    • Free children's club
DONE

Pets

    • Pets not allowed
    • Service animals welcome
WIFI

Internet

    • Free WiFi in public areas
    • Free Wi-Fi in rooms (speed: 25+ Mbps)
LOCAL_PARKING

Parking

    • Free on-site self-parking
DONE

Other information

    • Designated smoking area (fines apply)

Property amenities

Food and drink

  • Free buffet breakfast each morning 7:00 AM–11:00 AM
  • 5 restaurants
  • 2 bars/lounges
  • 2 swim-up bars
  • Beach bar
  • Coffee shop
  • Room service (limited hours)
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)
  • Free children's club
  • Children's pool
  • Water slide
  • Mini golf
  • Playground
  • Babysitting (surcharge)
  • Children's games
  • Lifeguard on-site

What to do

  • On a private beach
  • Tennis
  • Fitness classes
  • Pilates classes
  • Yoga classes
  • Beach volleyball
  • Basketball
  • Racquetball/squash
  • Archery
  • Mini golf
  • Segway hire/tours
  • Kayaking
  • Boat tours
  • Scuba diving
  • Snorkelling
  • Windsurfing
  • Evening entertainment
  • Shopping
  • Pool table
  • Golfing nearby
  • Snorkelling nearby

Working away

  • Business centre
  • 3 meeting rooms
  • Conference centre

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car hire
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Beach sunloungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas
  • Segway hire/tours

Facilities

  • 8 buildings/towers
  • Built in 2005
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Mosquito nets
  • Fitness centre
  • 6 outdoor pools
  • Arcade/games room
  • Full-service spa
  • 5 hot tubs
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Water slide
  • Banquet hall

Accessibility

  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Visual alarms in hallways
  • Closed-captioned TV
  • Magnifying mirror
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

Room amenities

Be entertained

  • IPod docking station
  • 32-inch flat-screen TV
  • Premium cable channels
  • Films for purchase

Home comfort

  • Air conditioning
  • Ceiling fan
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout curtains
  • Turndown service
  • Bed sheets provided

What to enjoy

  • Private indoor hot tub
  • Furnished balcony

Freshen up

  • Private bathroom
  • Jetted
  • Shower/bath combination
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Complimentary wireless Internet access (speed of 25+ Mbps)
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Zentropia Palladium Spa & Wellness has 16 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

La Adelita – This theme restaurant specialises in Mexican cuisine. Guests can enjoy drinks at the bar.
El Dorado – On-site steakhouse. Guests can enjoy drinks at the bar. Open daily.
Sumptuori – This sushi bar specialises in Japanese cuisine. Guests can enjoy drinks at the bar. Open daily.
Portofino – This restaurant specialises in Italian cuisine. Guests can enjoy drinks at the bar. Open daily.

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • Sanitation services: USD 2 per night

Children & extra beds

  • Babysitting is available for an extra charge

Pool, spa, & gym (if applicable)

  • Guests under 18 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

Only registered guests are allowed in the guestrooms.
Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
This property does not have lifts.
Guests can rest easy knowing that there's a smoke detector, a security system and window guards on-site.
This property accepts credit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express

Also known as

Grand Palladium White Sand Kantenah
Grand Palladium White Sand Resort
Grand Palladium White Sand Solidaridad
Grand Palladium White Sand Resort All Inclusive Kantenah
Grand Palladium White Sand All Inclusive Kantenah
Pallaum White d Inclusive Kan
Grand Palladium White Sand Resort & Spa All Inclusive Kantenah

Frequently asked questions

Does Grand Palladium White Sand Resort & Spa All Inclusive offer free cancellation for a full refund?

Yes, Grand Palladium White Sand Resort & Spa All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Grand Palladium White Sand Resort & Spa All Inclusive?

Yes, there are 6 outdoor pools and a children's pool.

Are pets allowed at Grand Palladium White Sand Resort & Spa All Inclusive?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at Grand Palladium White Sand Resort & Spa All Inclusive?

Yes, there's free self parking.

What are the check-in and check-out times at Grand Palladium White Sand Resort & Spa All Inclusive?

Check-in start time: 3:00 PM; check-in end time: midnight. Check-out time is noon. Express check-in is available.

What is there to do at Grand Palladium White Sand Resort & Spa All Inclusive and nearby?

Have fun with on-site activities such as kayaking, windsurfing and archery and improve your game at the on-site tennis courts. Additional recreation on-site includes fitness classes, basketball and Pilates. Indulge in a treatment at the spa and soothe your senses in one of the 5 hot tubs. Grand Palladium White Sand Resort & Spa All Inclusive also has 2 swim-up bars, 6 outdoor pools and a private beach, as well as a sauna, a steam room and an arcade.

Are there restaurants at or near Grand Palladium White Sand Resort & Spa All Inclusive?

Yes, there are 5 on-site restaurants, featuring Mexican cuisine.

Does Grand Palladium White Sand Resort & Spa All Inclusive have rooms with private hot tubs?

Yes, each room has a indoor private hot tub and a jetted bath.

Does Grand Palladium White Sand Resort & Spa All Inclusive have any outdoor private spaces?

Yes, every room features a furnished balcony.

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Grand Palladium White Sand Resort & Spa All Inclusive Reviews

Reviews

8.2

Very good

8.8/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Popular mentions

Food
Service staff
Room
Restaurant
Beach
Buffets
Booking
Drinks
Water
Recreation

What guests liked

  • The pools were pristine, with various options for lively or quiet spaces, and many reviewers praised the pool areas as a highlight of their stay. (21 reviews)
  • The beach at this property is beautiful, clean, and perfect for relaxation with some areas having white fine sand. (12 reviews)
  • The spa was consistently praised as excellent and a highlight of the stay. (5 reviews)
From real guest reviews summarized by AI.

Reviews

10/10 Exceptional

Amazing resort with friendly staff!!
Isabel, 4-night trip

10/10 Exceptional

Beautiful place.
Marcin, 5-night trip

10/10 Exceptional

Great resort

The resort was big and amazing (lots of things to do and see). The food was great and the staff was very friendly.
Sergio Vladimir, 2-night trip

10/10 Exceptional

We had a great stay. The whole resort was very clean. All of the staff was friendly and helpful.
Christine M, 4-night trip

10/10 Exceptional

Beautiful place, multiple recreational Options. Staff super friendly and helpful. Our Concierge Cielo, best customer service she helped us with all the request. Great Experience!!!! Highly recommended.
Anabel, 3-night trip

10/10 Exceptional

Gorgeous property, amazing food choices, all restaurants were really good, great pools, great lobbies and last but not least great concierge’s. We stayed at villa 59, Cielo and David are the best concierge’s ever. Thanks for everything 10/10
Michael E, 4-night trip

8/10 Very good

a great last minute trip! Food was great (no dodgy tummy) and overall good service. secret pool in the evening was great, quiet. Lots of wildlife on resort - lizards were characters. Can recommend a Miami Vice if you’re into a cocktail or two. Lovely long beach for walks, great sports facilities, lots of choice of food. 8/10
Francesca, 6-night trip

6/10 Good

I
Jaagrat, 3-night trip

10/10 Exceptional

beautiful resort. Clean, friendly staff but most importantly, the property was kept clean and not overly busy even during busy Christmas season. I appreciated the staff ensuring the pool was smoke free making it very kid friendly and healthy resort. It kept the resort clean too. I have been to this resort for more than 5 times now. I plan to come back. We always enjoy our time…
Dan, 6-night trip

10/10 Exceptional

Resort is top notch. Food variety is amazing. Clean plenty of swimming pools, sun beds, sun umbrelas. Beach has part rocks part sand but within resort there is a nice beach section with white fine sand. Palladium White Sand Resort is a place to go! Every part of the resort is pretty much a part that you can spend a day at, if you decide to get lost in the hugeness of the propperty. Plenty of entertainment every evening they have something going on, concerts, shows, markets. Want to say special thanks to our concierges. David and Cielo were very helpful in making reservations for transport and restaurants. A experience all arround!
ALEKSEY, 9-night trip

10/10 Exceptional

The food in the buffets are just ok. And got to eat in one of the specialties restaurants La paisana very good dinner. Just make sure you do the reservations for those Restaunats soon as you get there otherwise you will be eating ok buffet dinner every night
Cristopher, 3-night trip

10/10 Exceptional

Good property a lot of construction unfortunately.
EpicDan101, 15-night trip

10/10 Exceptional

Amazing
Alla, 6-night trip

10/10 Exceptional

Fantastic resort
Richard, 8-night trip

6/10 Good

We did not get the rooms we had reserved. They have us a 1 bed for 3 people. Reception and room service never answers the phone or requests.
Karina, 5-night trip

10/10 Exceptional

Excellent food services , many options in the buffet great live music entertainment swimming pools very good , room well clean and well maintained, the only dawn side was the lacking of transportation at night between lobbies and the beaches to many rocks other than that everything is great in this resort
Andres, 10-night trip

6/10 Good

This property mostly has a garden view. There are no beach view rooms in any of the buildings. It’s so massive as well so be ready to do A LOT of walking. Food also was mediocre didn’t taste fresh nor good quality. We had made reservations at a few restaurants and the first one was Italian spot portofino, it was NOT good literally left the plates the way they came. However the staff are great and very helpful especially the concierge David and Cielo. Would i come back to this resort ? The answer is no. I’ve stayed at a much better places the were rated less and had much better food, better rooms, better views and better beach.
Hassan J, 5-night trip

10/10 Exceptional

Great family vacation
Mahyar, 5-night trip

10/10 Exceptional

The people at the resort were absolutely the sweetest. Shout out to Efron who was always there to help out during dinner time with my toddler. The only downside was that the resort was under construction at the time, and the resort is huge. We would have to walk all the way around, which was quite tiring and time consuming, but thankfully they have little shuttles around the resort which made it a lot easier when you can catch one. Overall, great experience here!
Katie, 5-night trip

10/10 Exceptional

The white sands pool was great! It was large, clean, quiet with sufficient chairs! White sands beach area is small, but you can always walk down to the sisters resorts beach areas, but you will not have access to the chairs within those sections. Staff were great Ceilo and David were the best with securing dinner reservations for us, as they were stationed in building 59 during the early mornings and late nights. Rooms were super clean and refreshed daily, they did smell of mildew upon entrance but resided upon ac start up. Resort is grand, safe, well kept and beautiful overall. Drinks were hit or miss, we found that some bar attendants created better drinks than others, you must ask for liquor specifics if you have a preference. Food was ok, it gets repetitive, but you will by no means starve. My traveling party did visit the spa and were very pleased with the services. We did visit most of the other resorts as we had access, they were nicer in terms of liquor selections and food but I would have been content with just with just being limited to White Sands.
Neil D, 5-night trip

10/10 Exceptional

Great place
afshin, 11-night trip

4/10 Fair

The spa was EXCELENT. But i was very disappointed with the food. The bravo restaurant they promoting is a fraud, the worst food ever. I was more upset with these people who annoyingly try to sell tmeshare. They use all king of trick. Horrible
BENOIT, 3-night trip

10/10 Exceptional

The place was Fantastic. Japanese restaurant was great.
Salvatore, 5-night trip

2/10 Poor

The hotel is currently under construction, and there was no prior notice or announcement about it. Due to the construction, many shortcuts were blocked, and there was a shortage of golf carts, so we had to walk to use hotel facilities such as the pool. And when we arrived, all the dinner restaurant reservations were fully booked, so we had to eat at the buffet for all four days. But the beach is beautiful and has the advantage of being eco-friendly.
Bogyeong, 3-night trip

10/10 Exceptional

Amazing place! This resort is soooo great!!
Kyla, 3-night trip