Guests
All properties in Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Shangri-La Kuala Lumpur

Luxury hotel with 3 restaurants, near KLCC Park

  • Free WiFi and free parking
From
S$104

Restrictions related to your trip

  • This property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival. For more information, check local advisories before you book.

Image gallery

  • Executive Room, 2 Twin Beds - City View
  • Executive Room, 2 Twin Beds - City View
  • Executive Suite, 1 King Bed - Pool
  • Outdoor Pool
  • Executive Room, 2 Twin Beds - City View
Executive Room, 2 Twin Beds - City View. Image 1 of 65.
1 / 65Executive Room, 2 Twin Beds - City View
11 Jalan Sultan Ismail, Kuala Lumpur, 50250, Malaysia
9.2.Superb.
  • My choice of hotel in KL. Staff are well trained with a few exception. Room is clean and…

    Feb 17, 2020

  • This is a good deal from expedia, we got the horizon executive room. So many…

    Dec 24, 2019

See all 825 reviews

Official standards

This property advises that it adheres to Safe & Clean (Malaysia) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Gap period enforced between guest stays - 24 hours
  • Contactless check-in is available
  • Protective clothing is available to guests
  • Masks are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Safe
Walkable
Convenient
Shopping
Dining options
  • Free WiFi
  • Free parking
  • Pool
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 662 guestrooms
  • Daily housekeeping
  • 3 restaurants and bar/lounge
  • Full-service spa
  • Outdoor pool
  • Breakfast available

For families

  • Free cribs/infant beds
  • Children's pool
  • In-room childcare (surcharge)
  • Babysitting or childcare (surcharge)
  • Supervised childcare/activities (surcharge)
  • Rollaway/extra beds (surcharge)

What’s around

  • In Kuala Lumpur City Centre
  • Petronas Twin Towers - 12 min walk
  • KLCC Park - 11 min walk
  • Suria KLCC Shopping Centre - 14 min walk
  • Pavilion Kuala Lumpur - 15 min walk
  • Petaling Street - 25 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Deluxe Room, 1 King Bed
  • Executive Room, 1 King Bed
  • Horizon Club, Executive Room, 1 King Bed
  • Executive Suite, 1 King Bed
  • Premier Suite, 1 King Bed (Selection)
  • Executive Room, 2 Twin Beds
  • Horizon Club, Executive Room, 2 Twin Beds
  • Executive Suite, 2 Twin Beds
  • Premier Suite, 2 Twin Beds (Selection)
  • Family Suite, 1 King Bed (Premier)

What’s around

Landmarks

  • In Kuala Lumpur City Centre
  • Petronas Twin Towers - 12 min walk
  • KLCC Park - 11 min walk
  • Suria KLCC Shopping Centre - 14 min walk
  • Pavilion Kuala Lumpur - 15 min walk
  • Petaling Street - 25 min walk
  • Kuala Lumpur Forest Eco Park - 4 min walk
  • Kuala Lumpur Convention Centre - 12 min walk
  • Kuala Lumpur Tower - 12 min walk
  • Changkat Bukit Bintang - 13 min walk
  • Lot 10 Shopping Centre - 15 min walk

Getting around

  • Kuala Lumpur International Airport (KUL) - 53 min drive
  • Subang (SZB-Sultan Abdul Aziz Shah) - 27 min drive
  • Kuala Lumpur Sultan Ismail Station - 23 min walk
  • Kuala Lumpur Masjid Jamek Station - 23 min walk
  • Kuala Lumpur Bank NeStation KTM Komuter Station - 25 min walk
  • Bukit Nanas Station - 5 min walk
  • Dang Wangi Station - 7 min walk
  • Raja Chulan Station - 10 min walk
  • Train station pick-up (surcharge)
  • Shopping center shuttle (surcharge)
map
See on map
11 Jalan Sultan Ismail, Kuala Lumpur, 50250, Malaysia

At a glance

Hotel size

  • This hotel has 662 rooms
  • This hotel is arranged over 28 floors

Arriving/leaving

  • Check-in time 2 PM-anytime
  • Check-out time is noon
  • Express check-in/out

Restrictions related to your trip

  • Check COVID-19 restrictions.
  • This property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival. For more information, check local advisories before you book.

Special check-in instructions

Front desk staff will greet guests on arrival. This property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival. For more information, check local advisories before you book. Shangri-la advises that they will automatically enroll guests who are not citizens of Malaysia, with check-in dates from April 1, 2021 to December 31, 2021, into Shangri-la’s COVID-19 emergency medical coverage at no additional cost. For further details of the program please contact the hotel.
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child (11 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
  • Babysitting/childcare*

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi and wired Internet access in rooms

Transfers

  • Train station pick-up*

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking on site
*See fees & policies for additional details or extra charges

In the hotel

Taking the kids?

  • In-room childcare (surcharge)
  • Supervised childcare/activities (surcharge)

Food and drink

  • Buffet breakfast daily (surcharge)
  • 3 restaurants
  • Bar/lounge
  • Coffee shop/café
  • Poolside bar
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • Outdoor pool
  • Children's pool
  • Fitness facilities
  • Full-service spa
  • Spa tub
  • Fitness classes on site
  • Golfing nearby
  • Health club
  • Steam room
  • Sauna

Working away

  • Number of meeting rooms - 15
  • Conference space
  • Conference center
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Elevator
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Garden
  • Terrace
  • Television in common areas

Accessibility

  • In-room accessibility
  • Wheelchair accessible
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre
  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Grab bar - near toilet
  • Doorbell/telephone notification
  • Lever door handles
  • Telephone accessibility kit

Languages Spoken

  • Chinese
  • English
  • Malay

In the room

Home comforts

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding available
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer

Be entertained

  • LCD TV
  • Premium TV channels

Stay connected

  • Desk
  • Free newspaper
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Access via exterior corridors

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages and body treatments. The spa is equipped with a sauna and a spa tub. A variety of treatment therapies are provided, including hydrotherapy and reflexology.

Fees & policies

Refundable depositPay at property

  • Deposit: MYR 400 per night

Mandatory feesPay at property

You'll be asked to pay the following charges at check-in or check-out:

  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property beginning January 1, 2022. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

Optional extras

  • Buffet breakfast is offered for an extra charge of MYR 70 for adults and MYR 35 for children (approximately)
  • Shopping center shuttle service is offered for an extra charge
  • Early check-in can be arranged for an extra charge (subject to availability, amount varies)
  • Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Children & extra bedsPay at property

  • In-room babysitting is available for an extra charge
  • Childcare is available for an extra charge
  • Rollaway beds are available for MYR 116.0 per night
  • Babysitting/childcare is available for an extra charge

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors.

This property affirms that it follows the cleaning and disinfection practices of Safe & Clean (Malaysia).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

Guests can rest easy knowing there's a smoke detector on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

For transfers, guests must contact the property 72 hours prior to arrival at the number on the booking confirmation.

This property accepts Visa, Mastercard, American Express, JCB International, debit cards and cash.

The listed child breakfast fee applies to guests age 11 and younger.

Also known as

  • Hotel Kuala Lumpur Shangri-La
  • Shangri La Kuala Lumpur
  • Shangri-La Kuala Lumpur Hotel
  • Shangri La Hotel Kuala Lumpur
  • Shangri-La Kuala Lumpur Kuala Lumpur
  • Shangri-La Kuala Lumpur Hotel Kuala Lumpur
  • Hotel Shangri-La Kuala Lumpur
  • Kuala Lumpur Hotel Shangri-La
  • Kuala Lumpur Shangri-La
  • Kuala Lumpur Shangri-La Hotel
  • Shangri-La Hotel Kuala Lumpur
  • Shangri-La Kuala Lumpur
  • Shangri-La Kuala Lumpur Hotel
  • Shangri La Hotel Kuala Lumpur

*See fees & policies for additional details or extra charges

FAQs

  • Yes, Shangri-La Kuala Lumpur does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival. For more information, check local advisories before you book.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking.
  • Yes, there's an outdoor pool and a children's pool.
  • Sorry, pets and service animals aren't allowed.
  • You can check in from 2 PM - anytime. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-in and check-out and contactless check-in and check-out are available.
  • Yes, there are 3 onsite restaurants. Nearby restaurants include Bombay Palace (4-min walk), Senya Sake And Dining (4-min walk), and Naughty Nuri's Life Centre (4-min walk).
  • Onsite recreation at Shangri-La Kuala Lumpur includes aerobics . Indulge in a treatment at the spa and soothe your senses in the spa tub. Shangri-La Kuala Lumpur also has an outdoor pool and a sauna, as well as a steam room and a garden.
9.2.Superb.
  • 10.0.Exceptional

    Love the quick check in and the horizon club's hospitality. Room was clean and the staff were very polite. However, snacks at the horizon club tends to run out at 8+ pm (and not the 1130 pm timing stated) so it was a tad disappointing.

    Grace, 3 night family trip, Dec 20, 2019

    Verified Expedia guest review

  • 4.0.Fair

    Not the type of Shangri-la that I was accustomed!

    Room was old and bed was hollow in the middle. Managed to get a change after much effort with duty manager. Upon check-out,was presented with hotel tax although room fully paid for.When asked why I was not informed upon check-in,I was given a bible of rules,regulations and taxes! The duty manager was summoned and finally I was able to go.

    6 night family trip, Dec 1, 2019

    Verified Hotels.com guest review

  • 10.0.Exceptional

    The luxury design of the hotel and materials of the building structure are really spectacular.!

    samliu4560, 3 night family trip, Nov 22, 2019

    Verified Expedia guest review

  • 8.0.Very good

    The property has a grand old style entrance with nice fish pond and decent breakfast. The room was smallish and old, with strange smell that didn't vanish. Overall would not come again, there are better options.

    3 night romance trip, Nov 21, 2019

    Verified Expedia guest review

  • 8.0.Very good

    Very pleasant staying with nicely trained staff. Enjoyable

    V, 1 night family trip, Nov 21, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Conference at Shangri la Kuala Lumpur

    JagabarHameed, 4 night business trip, Nov 17, 2019

    Verified Hotels.com guest review

  • 10.0.Exceptional

    I like the old style rooms comfortable and luxurious. The TV system needs to be updated as the screens are grainy and not clear. The staff are all excellent. I made a remark about the reception as people were queue jumping, but the reception assured me they would address this issue. Thank you for the complimentary taxi back to Airport. All in all well recommended and I would like to stay at the Shangri-La KL again.

    3 night trip, Nov 14, 2019

    Verified Expedia guest review

  • 6.0.Good

    The property facilities in terms of cleanliness, excellent. However, we are not very happy with the services.

    2 night romance trip, Oct 24, 2019

    Verified Expedia guest review

  • 8.0.Very good

    Shuttle bus services was not so reliable and punctual.

    Alyssa, 3 night family trip, Oct 24, 2019

    Verified Expedia guest review

  • 8.0.Very good

    Quite reasonably priced 5 star luxurious hotel, but appearances look a bit old-fashioned. Services are friendly. Staff always attend our requests swiftly with smile. Family area in club lounge is remarkable as most of other 5 star hotels' club floor prohibit access by children under 12-15. Foods in the club lounge can be better but it may be fair in view of its cheaper room rate, on the other hand.

    2 night family trip, Sep 9, 2019

    Verified Expedia guest review

See all 825 reviews