Amba Hotel Marble Arch - London

Room - Huge and clean. We had complimentary mini bar to be replenished daily Service - this is when everything went downhill. (1) We extended our trip so i made 2 separate bookings on a continuous dates. We informed the hotel way beforehand (via Hotels.com & official website) because we wanted to avoid the hassle of changing rooms: no reply. Worried, we headed down to the London hotel days before check-in to convey the msg only to have the recep brushed us off with a “you may inform the recep again when you check-in” without any apology. (2) Our room was not cleaned so we called recep to request for new towels. The recep told us to “call housekeeping instead”. For an established hotel, you mean the recep is unable to link us to housekeeping dept? The customer needs to put down the phone and call another number instead? After i did so, towels took a good 30mins to arrive. (3)Our mini bar was not replenished. Called recep who told us “we don’t replenish, if you want you can call Room Service to request”. I was appalled by the reply (sticker on fridge states otherwise). I told her for the past x days, my fridge was replenished daily so her reply was confusing me. As usual, i was told to call Room Service dept (by myself) and it took 30mins for the drinks to arrive. (4) We were expecting an important parcel to arrive during our stay but most of the staff at Concierge appeared lost when queried. However, we would like to compliment Mark, who tried his best to reassure us.

first night was waisted on changing room because of broken sofa (for third person) + lack of street view as originally required on the net. On top of this we got bad milk (sour) when ordered from room service. And also internet USB sockets not working and tv remote to be changed

Very dirty

It was great stay the location amazing the staf were very helpful i was at the same hotel last year i lkike it

Very busy, Too noisy