Torre Lucerna Hotel Ensenada

Loved my stay, but the only thing I would prefer is a shower with more pressure, but other than that everything was fabulous!

The hotel is beautiful, the architecture and interior decor was amazing. We pulled up and they have free valet parking available (tip not included). Because of covid-19 we had our temperature checked at the entrance. Once inside we were checked in, the girl at the front counter was pleasant but short did not provide any information about the hotel such as restaurant, bars, pool, or anything else. Because of Covid the bars were closed and could only have drinks if you ate at the restaurants. The room was nice and simple, nothing to crazy. I did not like the room did not have a fridge, microwave of a simple coffee and few stand. If you want coffee you have to order it via room service at a charge. So based on this experience I wouldn’t stay here again. But would give it a second chance after covid.

The only problem was the COVID 19 lockdown which didn’t allow the use of amenities like pool and workout room etc. it also impacted the food service choices. Otherwise it was a very nice stay.

Everything was great. The comforter was stained, it should of been replaced or washed.

The jacuzzi was spitting water everywhere in the bathroom and master bedroom not working properly. Next to the jacuzzi the was a piece of tile about two inches high which made me fall and hurt my toes, they should put a small table infront of it do other people don’t get hurt.the balcony floor and glass were dirty not cleaned,there were pigeons poking at the bread and treats at the buffet area so discustiing. I was not happy for what it was worth:( I thought the more you pay the more detail and enjoyment you get for your money . I would not recommend the tower to my friends and would like a full refund.

Best manage property ever from the Bellman to the valet to the front desk to the restaurants to the housekeeping there all the best I’ve ever had thank you so much

Great room, super comfortable bed.... Staff very courteous...

Not happy with covid protocol.....waiter at pool without mask, would imagine no buffet or only one person serving....everyone can get their hands on everything. And not happy with the room cleanliness since floors and carpet were dirty, my daughters feet looked like she walked outside barefoot, i would expected the rooms to be sanitized, but for sure the floors were not, and that makes me wonder all around cleanliness.

It is a very nice hotel have been there before but this time our bed had a dent in the middle and was pretty upset Other than that it is a great place to stay

Convenient location if traveling to Ensenada by car from the US Mexico border. The Riveria restaurant is excellent. The property is beautiful and luxurious. Everything is new and clean. Staff speak English and are very pleasant. This is my third stay and my experience is consistently positive.