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Grand Service Suite at Times Square

Photo gallery for Grand Service Suite at Times Square

Fountain
Outdoor pool
Outdoor pool
Outdoor pool
1 bedroom, free minibar, in-room safe, desk

Overview of Grand Service Suite at Times Square

Grand Service Suite at Times Square

3.5 star property
3.5-star guesthouse with outdoor pool, near Berjaya Times Square

70 verified Hotels.com guest reviews

Popular amenities

  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Kitchenette
  • Air conditioning
Map
Tower A, Berjaya Times Square, 1 Jalan Imbi, Kuala Lumpur, 55100

Room options

About this area

What's nearby

  • In Bukit Bintang
  • Berjaya Times Square - 3 min walk
  • Pavilion Kuala Lumpur - 11 min walk
  • KLCC Park - 20 min walk
  • Suria KLCC Shopping Centre - 24 min walk
  • Petronas Twin Towers - 26 min walk
  • Kuala Lumpur Tower - 8 min drive
  • Petaling Street - 7 min drive
  • Merdeka Square - 10 min drive
  • Kuala Lumpur Sentral - 8 min drive
  • Mid Valley Megamall - 15 min drive

Getting around

  • Subang (SZB-Sultan Abdul Aziz Shah) - 37 min drive
  • Kuala Lumpur International Airport (KUL) - 52 min drive
  • Kuala Lumpur KTM Komuter Station - 4 min drive
  • Kuala Lumpur Pasar Seni Station - 23 min walk
  • Kuala Lumpur Masjid Jamek Station - 24 min walk
  • Imbi Station - 3 min walk
  • Hang Tuah Station - 6 min walk
  • Bukit Bintang Station - 8 min walk

Restaurants

  • Taste of Asia - 3 min walk
  • Bintang Revolving Restaurant - 3 min walk
  • Ayam Penyet Ria - 3 min walk
  • U-Village Restaurant - 3 min walk
  • Fuel Shack - 3 min walk

About this property

Grand Service Suite at Times Square

Grand Service Suite at Times Square offers a great location, putting you within a 15-minute walk of Berjaya Times Square and Pavilion Kuala Lumpur. Guests can indulge in massages or manicures and pedicures, then grab a bite to eat at the restaurant. There's an outdoor pool and a poolside bar, and in-room conveniences include sofa beds and fridges. Public transportation is only a short walk: Imbi Station is 3 minutes and Hang Tuah Station is 6 minutes.

Languages

English, Hindi, Malay

Cleaning and safety practices

Social distancing

Social distancing measures in place
This information is provided by our partners.

At a glance

Hotel size

  • 25 rooms

Arriving/Leaving

  • Check-in time from 2 PM until midnight
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • There is no front desk at this property
  • The check-in location differs from the property location; to check in, go to Reception, East Tower A
  • Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and key retrieval information; your host will greet you
  • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
  • If you are planning to arrive after 6 PM please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Snack bar/deli

Travelling with children

  • Children's pool
  • Local/corner shop

Working away

  • Business centre

Services

  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free food/drink shopping service
  • Hair salon
  • Luggage storage
  • Multilingual staff

Facilities

  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Library
  • Fitness centre
  • An outdoor pool
  • Hot tub

Accessibility

  • Lift
  • Accessible bathroom (selected rooms)

Languages

  • English
  • Hindi
  • Malay

Room amenities

Be entertained

  • DVD player
  • LCD television
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Free stocked minibar
  • Coffee/tea maker
  • Slippers
  • Iron/ironing board (on request)

Sleep well

  • Soundproofed rooms
  • Single sofa bed
  • Free cot/infant bed
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

What to enjoy

  • Separate dining area
  • Separate sitting area

Freshen up

  • Private bathroom
  • Deep-soaking bath
  • Separate bath and shower
  • Free toiletries
  • Hairdryer (on request)

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi

Food and drink

  • Fridge
  • Microwave
  • Kitchenette
  • Stovetop
  • Free bottled water
  • Cookware, dishes and utensils
  • Dishwasher

More

  • Daily housekeeping
  • In-room safe

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property from 1 January 2023. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

Children & extra beds

  • Rollaway beds are available for MYR 60 per night

Hygiene & cleanliness

This property advises that guest safety measures are currently in place.

Social distancing measures are in place.

Policies

<p>This property accepts credit cards and cash.</p>

Also known as

Grand Service Suite Times Square Hotel Kuala Lumpur
Grand Service Suite Times Square Hotel
Grand Service Suite Times Square Kuala Lumpur
Grand Service Suite Times Square
Grand Service Suite Times Square Guesthouse Kuala Lumpur
Grand Service Suite Times Square Guesthouse
Service Suite Times Square
Service Suite At Times Square
Grand Service Suite at Times Square Guesthouse
Grand Service Suite at Times Square Kuala Lumpur
Grand Service Suite at Times Square Guesthouse Kuala Lumpur

Frequently asked questions

What are the cleanliness and hygiene measures currently in place at Grand Service Suite at Times Square?
This property confirms that social distancing measures are in place. Please note that this information has been provided by our partners.
How much does it cost to stay at Grand Service Suite at Times Square?
As of 4 February 2023, prices found for a 1-night stay for 2 adults at Grand Service Suite at Times Square on 23 February 2023 start from S$225, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Is there a pool at Grand Service Suite at Times Square?
Yes, there's an outdoor pool and a children's pool.
Are pets allowed at Grand Service Suite at Times Square?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Grand Service Suite at Times Square?
Yes, there's free self parking.
What are the check-in and check-out times at Grand Service Suite at Times Square?
You can check in from 2 PM - midnight. Check-out time is noon.
What is there to do at Grand Service Suite at Times Square and nearby?
Grand Service Suite at Times Square has an outdoor pool and a hot tub, as well as a fitness centre and a garden.
Are there restaurants at or near Grand Service Suite at Times Square?
Yes, there's an on-site restaurant. Nearby restaurants include Ayam Penyet Ria (3-min walk), U-Village Restaurant (3-min walk) and Fuel Shack (3-min walk).
Does Grand Service Suite at Times Square have rooms with private hot tubs?
Yes, each room has a deep-soaking bath.
Does Grand Service Suite at Times Square have self-catered rooms fitted with kitchens or kitchenettes?
Yes, a kitchenette is available in every room, and also includes a stovetop, a fridge and a dishwasher.
What's the area around Grand Service Suite at Times Square like?
Grand Service Suite at Times Square is in Bukit Bintang, a short 3-minute walk from Imbi Station and 3 minutes' walk from Berjaya Times Square.

Reviews

5.2

5.0/10

Cleanliness

5.2/10

Staff & service

5.3/10

Property conditions & facilities

Reviews

2/10 Poor

Worst experience
Not happy with the experience of check in. This is not a hotel, no check in counter, just a random guy in charge of the room. Not a good experience for us.
Verified Expedia guest review

2/10 Poor

Horrible experience
Never try that if you have self respect , u will lose it theee with the rude staff and horrible experience
Verified Hotels.com guest review

2/10 Poor

Horrible
The experience at this hotel was the worst I ever had! First off when we arrive at the hotel we are told that they are not the ones who took our bookings. So we went over to the residential side of the complex, this is where privately owned apartments are in a rental pool. We waited for almost a hour in the lobby before some one finally arrived to show us a room. The room, with out a doubt was in unfit for human occupation! Horrible absolutely horrendous! Filthy floors, walls bedding. The room was terrible. We where in shock! Tiles missing from the tub surround, not a broken seat on the toilet, there was no seat! When we left the room we told this fellow that it was terrible and we would not stay. No problem he says and that we could have a refund. We did not get a refund. It was only the kindness of Hotels.com who help with our dilemma. Thank you Hotels.com
Verified Hotels.com guest review

6/10 Good

Bad experience. 1st, i never knew that the room that i choose was runs by the agent. Hotel front desk didnt assist me fully. She just told me to go to next tower and make a call to the agent. I have to find a shop that sell sim card to make call to the agent. 2nd, swimming pool. My request for a towel at the pool from the towel man been rejected due to i stay in the service apartment which run by the agent, not from the hotel. What i can say is that i did not know apartment run by the agent. Its didnt stated in the column when i book the room. The wifi in the room keeps goes missing. At one part its gone for 3 4 hours. Well that all i can say thou i still have alots to say. P/s... to duty manager shanti. Thks for listening my unhappiness on that particular day when i told u that i waited for more than 1 hour for someone to come to my room when the toilet cubicle gets choked.
Verified Hotels.com guest review

2/10 Poor

Smelly and Dirty room.
Check in with this hotel was terrible. The phone # on the web site is not ever working. The hotel staffs can't ever help us out. Lucky there was a guy we met at the lobby was able to give us the mobile# for the contact. We booked the rooms for 2 nights and we were using the same 2 towels for the two days. (This was all we get for the two days.) They didn't come to make the rooms. The bed sheets was dirty and the rooms smell terrible.
Verified Expedia guest review

4/10 Fair

Disappointed
Not known is a private owned apartment in Times Square Hotel! Was direct to tower A from the Hotel. The guard didn't give proper instruction, I told him I was not connect to wifi, can help to call the staff down. Told to go level 6 office. But the office staff said they are not dealing with this. Went back to him, confronted him. No choice to call but the line is not in use, then he give us the name and contact number. which is Danata travel and tours agency. Friendly staff bought us up back to tower B, thinking is hotel room, unfortunately is private owned apartment. First step in the room, I was stunned when I saw the stained sofa chairs and dinning chairs! After placed key deposit of RM $200 for two keys. I quickly check the entire room. Noted the TV and dinning chair was spoilt. I believe you guy knew what happened to the poor feedback of the "suites". Honestly I appreciated the great location. There is many room to improve. I will only return if Is better.
Verified Expedia guest review

2/10 Poor

Verified Hotels.com guest review

2/10 Poor

Terrible experience!
When we arrived, first we can't find any hotel counter. We then asked the security, and the security pointed us to somebody. We don't know whether we can trust the person, however the phone number for the hotel is not in service!!!! We then forced to listen the person, and he told us they have no more room in the original venue. Then he asked us to walked to a separate residential building behind the original location. We then being put inside a room that totally different from the original description. We booked a room with 1 twin bed plus 1 single bed. It happened the new studio only has a twin bed, and after we asked, the staff gave us a mattress without any bedsheet or whatsoever. Basically it was an very unpleasant experience. And we are very unhappy with the mismatch between our booking and actual room.
Verified Expedia guest review

2/10 Poor

Hopeless
We arrived at 2:30am to find our booking had been cancelled. There was no help except told to ring Expedia. The person who runs this has NOTHING to do with the hotel. They are privately owned and managed and are very run down and dirty. The actual hotel is on different floors and it is clean. I have contacted you to request a refund.
Verified Hotels.com guest review

6/10 Good

Verified Hotels.com guest review