3.5-star guesthouse with outdoor pool, near Berjaya Times Square
70 verified Hotels.com guest reviews
Popular amenities
Free parking
Pool
Free WiFi
Gym
Kitchenette
Air conditioning
Tower A, Berjaya Times Square, 1 Jalan Imbi, Kuala Lumpur, 55100
Room options
About this area
What's nearby
In Bukit Bintang
Berjaya Times Square - 3 min walk
Pavilion Kuala Lumpur - 11 min walk
KLCC Park - 20 min walk
Suria KLCC Shopping Centre - 24 min walk
Petronas Twin Towers - 26 min walk
Kuala Lumpur Tower - 8 min drive
Petaling Street - 7 min drive
Merdeka Square - 10 min drive
Kuala Lumpur Sentral - 8 min drive
Mid Valley Megamall - 15 min drive
Getting around
Subang (SZB-Sultan Abdul Aziz Shah) - 37 min drive
Kuala Lumpur International Airport (KUL) - 52 min drive
Kuala Lumpur KTM Komuter Station - 4 min drive
Kuala Lumpur Pasar Seni Station - 23 min walk
Kuala Lumpur Masjid Jamek Station - 24 min walk
Imbi Station - 3 min walk
Hang Tuah Station - 6 min walk
Bukit Bintang Station - 8 min walk
Restaurants
Taste of Asia - 3 min walk
Bintang Revolving Restaurant - 3 min walk
Ayam Penyet Ria - 3 min walk
U-Village Restaurant - 3 min walk
Fuel Shack - 3 min walk
Map
About this property
Grand Service Suite at Times Square
Grand Service Suite at Times Square offers a great location, putting you within a 15-minute walk of Berjaya Times Square and Pavilion Kuala Lumpur. Guests can indulge in massages or manicures and pedicures, then grab a bite to eat at the restaurant. There's an outdoor pool and a poolside bar, and in-room conveniences include sofa beds and fridges. Public transportation is only a short walk: Imbi Station is 3 minutes and Hang Tuah Station is 6 minutes.
Languages
English, Hindi, Malay
Cleaning and safety practices
Social distancing
Social distancing measures in place
This information is provided by our partners.
At a glance
Hotel size
25 rooms
Arriving/Leaving
Check-in time from 2 PM until midnight
Minimum check-in age – 18
Check-out time is noon
Restrictions related to your trip
Check COVID-19 restrictions
Special check-in instructions
There is no front desk at this property
The check-in location differs from the property location; to check in, go to Reception, East Tower A
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and key retrieval information; your host will greet you
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 6 PM please contact the property in advance using the information on the booking confirmation
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Pets
No pets or service animals allowed
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
Free on-site self-parking
Other information
Designated smoking areas
Property amenities
Food and drink
Restaurant
Bar/lounge
Poolside bar
Snack bar/deli
Travelling with children
Children's pool
Local/corner shop
Working away
Business centre
Services
Tour/ticket assistance
Dry cleaning/laundry services
Free food/drink shopping service
Hair salon
Luggage storage
Multilingual staff
Facilities
ATM/banking
Safe-deposit box at front desk
Garden
Terrace
Library
Fitness centre
An outdoor pool
Hot tub
Accessibility
Lift
Accessible bathroom (selected rooms)
Languages
English
Hindi
Malay
Room amenities
Be entertained
DVD player
LCD television
Satellite TV channels
Home comfort
Air conditioning
Free stocked minibar
Coffee/tea maker
Slippers
Iron/ironing board (on request)
Sleep well
Soundproofed rooms
Single sofa bed
Free cot/infant bed
Rollaway/extra bed (surcharge)
Bed sheets provided
What to enjoy
Separate dining area
Separate sitting area
Freshen up
Private bathroom
Deep-soaking bath
Separate bath and shower
Free toiletries
Hairdryer (on request)
Stay connected
Desk
Free newspapers
Free WiFi
Food and drink
Fridge
Microwave
Kitchenette
Stovetop
Free bottled water
Cookware, dishes and utensils
Dishwasher
More
Daily housekeeping
In-room safe
Fees & policies
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or check-out:
A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property from 1 January 2023. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.
Children & extra beds
Rollaway beds are available for MYR 60 per night
Hygiene & cleanliness
This property advises that guest safety measures are currently in place.
Social distancing measures are in place.
Policies
<p>This property accepts credit cards and cash.</p>
Also known as
Grand Service Suite Times Square Hotel Kuala Lumpur
Grand Service Suite Times Square Hotel
Grand Service Suite Times Square Kuala Lumpur
Grand Service Suite Times Square
Grand Service Suite Times Square Guesthouse Kuala Lumpur
Grand Service Suite Times Square Guesthouse
Service Suite Times Square
Service Suite At Times Square
Grand Service Suite at Times Square Guesthouse
Grand Service Suite at Times Square Kuala Lumpur
Grand Service Suite at Times Square Guesthouse Kuala Lumpur
Frequently asked questions
What are the cleanliness and hygiene measures currently in place at Grand Service Suite at Times Square?
This property confirms that social distancing measures are in place. Please note that this information has been provided by our partners.
How much does it cost to stay at Grand Service Suite at Times Square?
As of 4 February 2023, prices found for a 1-night stay for 2 adults at Grand Service Suite at Times Square on 23 February 2023 start from S$225, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Is there a pool at Grand Service Suite at Times Square?
Yes, there's an outdoor pool and a children's pool.
Are pets allowed at Grand Service Suite at Times Square?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Grand Service Suite at Times Square?
Yes, there's free self parking.
What are the check-in and check-out times at Grand Service Suite at Times Square?
You can check in from 2 PM - midnight. Check-out time is noon.
What is there to do at Grand Service Suite at Times Square and nearby?
Grand Service Suite at Times Square has an outdoor pool and a hot tub, as well as a fitness centre and a garden.
Are there restaurants at or near Grand Service Suite at Times Square?
Yes, there's an on-site restaurant. Nearby restaurants include Ayam Penyet Ria (3-min walk), U-Village Restaurant (3-min walk) and Fuel Shack (3-min walk).
Does Grand Service Suite at Times Square have rooms with private hot tubs?
Yes, each room has a deep-soaking bath.
Does Grand Service Suite at Times Square have self-catered rooms fitted with kitchens or kitchenettes?
Yes, a kitchenette is available in every room, and also includes a stovetop, a fridge and a dishwasher.
What's the area around Grand Service Suite at Times Square like?
Grand Service Suite at Times Square is in Bukit Bintang, a short 3-minute walk from Imbi Station and 3 minutes' walk from Berjaya Times Square.
Reviews
5.2
We verify reviews to ensure the traveller booked with Expedia Group. Travellers may receive a savings voucher when they submit a review. We publish all reviews, positive or negative, that meet our guidelines.More informationOpens in a new window
5.0/10
Cleanliness
5.2/10
Staff & service
5.3/10
Property conditions & facilities
Reviews
2/10 Poor
11 May 2017
Worst experience
Not happy with the experience of check in. This is not a hotel, no check in counter, just a random guy in charge of the room. Not a good experience for us.
Verified traveller
Verified Expedia guest review
2/10 Poor
14 February 2017
Horrible experience
Never try that if you have self respect , u will lose it theee with the rude staff and horrible experience
Mohammed
Verified Hotels.com guest review
2/10 Poor
20 January 2017
Horrible
The experience at this hotel was the worst I ever had! First off when we arrive at the hotel we are told that they are not the ones who took our bookings. So we went over to the residential side of the complex, this is where privately owned apartments are in a rental pool. We waited for almost a hour in the lobby before some one finally arrived to show us a room. The room, with out a doubt was in unfit for human occupation! Horrible absolutely horrendous! Filthy floors, walls bedding. The room was terrible. We where in shock! Tiles missing from the tub surround, not a broken seat on the toilet, there was no seat! When we left the room we told this fellow that it was terrible and we would not stay. No problem he says and that we could have a refund. We did not get a refund. It was only the kindness of Hotels.com who help with our dilemma. Thank you Hotels.com
William
Verified Hotels.com guest review
6/10 Good
5 January 2017
Bad experience. 1st, i never knew that the room that i choose was runs by the agent. Hotel front desk didnt assist me fully. She just told me to go to next tower and make a call to the agent. I have to find a shop that sell sim card to make call to the agent. 2nd, swimming pool. My request for a towel at the pool from the towel man been rejected due to i stay in the service apartment which run by the agent, not from the hotel. What i can say is that i did not know apartment run by the agent. Its didnt stated in the column when i book the room. The wifi in the room keeps goes missing. At one part its gone for 3 4 hours. Well that all i can say thou i still have alots to say. P/s... to duty manager shanti. Thks for listening my unhappiness on that particular day when i told u that i waited for more than 1 hour for someone to come to my room when the toilet cubicle gets choked.
Hazman
Verified Hotels.com guest review
2/10 Poor
26 December 2016
Smelly and Dirty room.
Check in with this hotel was terrible. The phone # on the web site is not ever working. The hotel staffs can't ever help us out. Lucky there was a guy we met at the lobby was able to give us the mobile# for the contact. We booked the rooms for 2 nights and we were using the same 2 towels for the two days. (This was all we get for the two days.) They didn't come to make the rooms. The bed sheets was dirty and the rooms smell terrible.
Billy
Verified Expedia guest review
4/10 Fair
22 December 2016
Disappointed
Not known is a private owned apartment in Times Square Hotel! Was direct to tower A from the Hotel. The guard didn't give proper instruction, I told him I was not connect to wifi, can help to call the staff down. Told to go level 6 office. But the office staff said they are not dealing with this. Went back to him, confronted him. No choice to call but the line is not in use, then he give us the name and contact number. which is Danata travel and tours agency. Friendly staff bought us up back to tower B, thinking is hotel room, unfortunately is private owned apartment. First step in the room, I was stunned when I saw the stained sofa chairs and dinning chairs! After placed key deposit of RM $200 for two keys. I quickly check the entire room. Noted the TV and dinning chair was spoilt. I believe you guy knew what happened to the poor feedback of the "suites". Honestly I appreciated the great location. There is many room to improve. I will only return if Is better.
samantha
Verified Expedia guest review
2/10 Poor
16 December 2016
Verified traveller
Verified Hotels.com guest review
2/10 Poor
9 November 2016
Terrible experience!
When we arrived, first we can't find any hotel counter.
We then asked the security, and the security pointed us to somebody.
We don't know whether we can trust the person, however the phone number for the hotel is not in service!!!!
We then forced to listen the person, and he told us they have no more room in the original venue.
Then he asked us to walked to a separate residential building behind the original location.
We then being put inside a room that totally different from the original description.
We booked a room with 1 twin bed plus 1 single bed.
It happened the new studio only has a twin bed, and after we asked, the staff gave us a mattress without any bedsheet or whatsoever.
Basically it was an very unpleasant experience. And we are very unhappy with the mismatch between our booking and actual room.
Chun Kiong
Verified Expedia guest review
2/10 Poor
11 August 2016
Hopeless
We arrived at 2:30am to find our booking had been cancelled. There was no help except told to ring Expedia. The person who runs this has NOTHING to do with the hotel. They are privately owned and managed and are very run down and dirty. The actual hotel is on different floors and it is clean. I have contacted you to request a refund.
