Grand Residences Riviera Cancún, a Registry Collection Hotel

Photo gallery for Grand Residences Riviera Cancún, a Registry Collection Hotel

Primary image
On the beach, white sand, sun loungers, beach umbrellas
On the beach, white sand, sun loungers, beach umbrellas
3 outdoor pools, pool umbrellas, sun loungers
3 outdoor pools, pool umbrellas, sun loungers

Overview of Grand Residences Riviera Cancún, a Registry Collection Hotel

VIP Access

Grand Residences Riviera Cancún, a Registry Collection Hotel

5.0 star property
Puerto Morelos beachfront resort with 3 restaurants and spa

9.6/10 Exceptional

437 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Air conditioning
  • Lounge area
Map
Blvd. El Cid, Unidad 28 Lote 1, Manzana 20 Supermanzana 3, Puerto Morelos, QROO, 77580
Main amenities
  • Daily housekeeping
  • On the beach
  • 3 restaurants and 2 poolside bars
  • 3 bars/lounges
  • Full-service spa
  • 3 outdoor pools
  • Free children's club
  • Free supervised childcare
  • 2 outdoor tennis courts
  • 24-hour health club
  • Beach umbrellas
  • Beach sun loungers
For families
  • Children stay free
  • Free cribs/infant beds
  • Babysitting (surcharge)
  • Children's pool
  • Playground on site
  • Children's club (free)
Cleaning & safety
  • Cleaned with disinfectant
  • Contactless check-in
  • 48-hour vacancy between guest room stays
  • Hand sanitiser provided

Choose dates to view prices

About this area

What's nearby

  • On the beach
  • Puerto Morelos Town Square - 42 min walk
  • Puerto Morelos Beach - 14 min drive
  • Puerto Morelos Reef - 7 min drive
  • Ojo de Agua Beach - 8 min drive
  • Crococun Zoo - 17 min drive
  • Petempich Bay - 23 min drive
  • El Rey Polo Country Club - 24 min drive
  • Costa Occidental de Isla Mujeres National Park - 32 min drive
  • Xoximilco - 26 min drive
  • Maroma Beach - 35 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 34 min drive
  • Cozumel Intl. Airport (CZM) - 22 miles/35.4 km

About this property

Grand Residences Riviera Cancún, a Registry Collection Hotel

At Grand Residences Riviera Cancún, a Registry Collection Hotel, you can spend time at the beach enjoying beach umbrellas, beach massages, and beachside drinks, plus you'll be within a 10-minute drive of Puerto Morelos Town Square. 3 outdoor pools provide a splash of fun, while guests in the mood for pampering can visit the spa to indulge in hot stone massages, facials, and aromatherapy. El Faro Grill, one of 3 restaurants, serves international cuisine and is open for breakfast, lunch, and dinner. Other highlights at this luxurious resort include 2 poolside bars, a free kid's club, and a 24-hour health club. Fellow travelers say good things about the helpful staff and restaurant.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast
Reservations are required for the use of certain onsite facilities
On-site antigen/rapid COVID-19 testing is available for free, and PCR COVID-19 testing is available for a MXN 2400 fee; reservations required for on-site testing
This information is provided by our partners.

At a glance

Hotel size

  • 144 units
  • Arranged over 5 floors

Arriving/Leaving

  • Check-in time from 4:00 PM - midnight
  • Express check-in/out
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age - 25
  • Check-out time is 11 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Guests will receive an email 2 weeks before arrival with check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
  • If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
  • For more details, please contact the property using the information on the booking confirmation
  • Guests who require airport shuttle pickup service must contact the property at least 48 hours in advance with their arrival details.

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 25

Children

  • One child stays free when occupying the parent or guardian's room, using existing bedding
  • Babysitting*
  • Free supervised childcare
  • Free children's club

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Free onsite valet parking
  • Wheelchair-accessible parking on site
  • Onsite parking limited

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • 3 restaurants
  • 3 bars/lounges
  • 2 poolside bars
  • Beach bar
  • Swim-up bar
  • Coffee shop
  • Coffee/tea in a common area
  • Private dining
  • 24-hour room service
  • Snack bar/deli

Taking the kids

  • Children stay free
  • Free children's club
  • Children's pool
  • Playground
  • Free supervised childcare/activities
  • Grocery/convenience store
  • Children's games
  • Toys

What to do

  • On the beach
  • Ecotours nearby
  • Golfing nearby

Working away

  • Business center
  • Meeting room
  • Computer station
  • Conference center (1507 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • 7 buildings/towers
  • Built in 2013
  • ATM/banking
  • Garden
  • Terrace
  • 24-hour health club
  • 3 outdoor pools
  • Arcade/game room
  • Full-service spa
  • Spa tub
  • 2 outdoor tennis courts
  • Massage/treatment rooms

Accessibility

  • Elevator
  • Wheelchair-accessible parking

Languages spoken

  • English
  • Spanish

Room amenities

Be entertained

  • IPod docking station
  • DVD player
  • 47-inch plasma TV
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Minibar
  • Espresso maker
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding
  • Free crib/infant bed

What to enjoy

  • Private indoor spa tub
  • Furnished balcony
  • Separate sitting area

Freshen up

  • Separate bathtub and shower
  • Designer toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Free local calls

Food and drink

  • Champagne service
  • Microwave
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

Spa

Guests can pamper themselves with a trip to the onsite spa, which has 2 treatment rooms. Massages are available on the beach and in the spa; other services include hot stone massages, facials, and body treatments. A variety of treatment therapies are provided, including aromatherapy.

Dining

El Faro Grill - This beachfront restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar.
Lobby Cafe and Bar - This lobby lounge overlooks the garden. Open daily.
Heaven Beach Bar - This beach bar specializes in international cuisine and serves lunch only. Open daily.
Pool Bar - This bar is located on the beach. Open daily.
Flor de Canela - This restaurant specializes in Mexican cuisine.

Fees & policies

Refundable deposits

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Deposit: MXN 3800.00 per night

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city: MXN 28.87 per accommodation, per night

Optional extras

  • Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Children & extra beds

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • In-room babysitting is available for an extra charge

Pool, spa, & gym (if applicable)

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast.

Each guestroom is kept vacant for a minimum of 48 hours between bookings.

On-site antigen/rapid COVID-19 testing is available for free, and PCR COVID-19 testing is available for a MXN 2400 fee; reservations are required for on-site testing.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and window guards on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

Guests staying through a Saturday night may be required to move rooms with hotel assistance.

Also known as

Cancun Residences
Grand Residences Cancun
Grand Residences Riviera
Grand Residences Riviera Cancun
Grand Residences Riviera Cancun Maya Mexico - Puerto Morelos
Grand Residences Riviera Cancun Condo Puerto Morelos
Grand Residences Riviera Cancun Puerto Morelos
Grand Residences Riviera Cancun Condo
Grand Residences Riviera Cancun Resort Puerto Morelos
Grand Residences Riviera Cancun Resort
Resinces Riviera Cancun Puert
Grand Residences Riviera Cancun

Frequently asked questions

Overall score and ratings

9.6

Exceptional

9.9/10

Cleanliness

9.7/10

Staff & service

9.3/10

Amenities

9.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

10/10 Exceptional

We like the quiet and relaxing aspect of the hotel along with good food
Maryam, 5-night family trip
Verified Expedia guest review

10/10 Exceptional

Kristen, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Sabrina, 3-night trip
Verified Expedia guest review

2/10 Poor

Elenachk, 1-night trip
Verified Expedia guest review

8/10 Very good

Grand Residences is a beautiful resort. Staff are very friendly and the amenities and extras provided are top notch. Great location to watch the sun rise each morning and for walks along the beach. We stayed in a junior suite. The room itself was spacious with a very well-equipped kitchenette. The only caution we would offer is that any junior suites on the ground floor will not provide an ocean view unless you are actually beach front. We paid for an ocean view junior suite but were given a ground floor unit which did not even have a partial ocean view. The landscaping on the property is lovely so the view was nice enough...just be aware that unless you are higher up, you likely won't see the ocean. The front desk staff seemed well aware of this issue but did not seem to have any flexibility to compensate for same. We did appreciate that the resort provided us an early check in but even if we had waited a few more hours, the room they had assigned to us would have had the same view. At the end of the day, we had an enjoyable stay and we will likely return...we just won't pay for an ocean view!
Sandra, 2-night romance trip
Verified Expedia guest review

8/10 Very good

Fenomenal beach and pool. Rooms are beautiful food delicioso.
Julián Eduardo, 3-night trip
Verified Expedia guest review

4/10 Fair

Checkin was horrible. All day we were waiting for our room. Checkin is at 4pm. Forget about getting in earlier. We did not get into room until 6. We missed our dinner reservation because we did not have enough time to shower snd change. The toilet was locked snd could not get into. After showering the wasn’t a hairdryer. It was a mess the few first hours. We have stayed here before many times including through all the covid procedures and have never received this service. We did not get our full experience since checkout was still at 11am. No compensation at all was extended
Paul, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

This hotel is amazing , very clean and staff are helpful and friendly. Breakfast was awesome, Beach is beautiful with soft white sands . I love my stay in the hotel , i would definitely recommend it. ❤️It
Behafarid, 9-night trip
Verified Expedia guest review

10/10 Exceptional

Very quiet property away from the raucous of Cancun. If you're looking to go night clubbing this is not your spot.
Edward Howard, 6-night family trip
Verified Expedia guest review

8/10 Very good

Location
Meredith, 4-night family trip
Verified Expedia guest review