Guests
All properties in Puerto Morelos, Quintana Roo, Mexico

Dreams Jade Resort & Spa - All Inclusive

All-inclusive beachfront property with spa, near Puerto Morelos Town Square

  • Free buffet breakfast and free WiFi
From
S$511

Restrictions related to your trip

This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local and health advisories for this destination before you book.

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  • Hotel Front
  • Hotel Front
  • Beach
  • Children’s Pool
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Unidad 26, Puerto Morelos, 77580, QROO, Mexico
8.2.Very good.
  • Overall the Jade resort was comfortable and definitely on the more luxurious side of…

    Apr 15, 2022

  • The property was good but the staff is not great. One night we had one person opening our…

    Feb 13, 2022

See all 1,021 reviews

Official standards

This property advises that it adheres to Intertek Cristal (3rd party expert - Global) and Safe Travels (WTTC - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Social distancing measures are in place
  • Protective clothing is available to guests
  • Masks are available to guests
  • Guests are provided with free hand sanitizer

Guests rated location

Safe
Quiet
Dining options
Walkable
Convenient
  • Free WiFi
  • Pool
  • Non-smoking
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 550 smoke-free guestrooms
  • Daily housekeeping
  • On a private beach
  • 7 restaurants and 3 bars/lounges
  • Full-service spa
  • 3 outdoor pools

Feel at home

  • Children's pool
  • Playground on site
  • Supervised childcare/activities (surcharge)
  • Connecting/adjoining rooms available
  • Private bathroom
  • Television

What’s around

  • On the waterfront
  • Puerto Morelos Town Square - 36 min walk
  • Ojo de Agua Beach - 29 min walk
  • Artisans Market - 35 min walk
  • San Jose Catholic Parish - 36 min walk
  • Puerto Morelos Reef - 37 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Junior Suite Tropical View King
  • Junior Suite Ocean View King
  • Junior Suite Ocean Front King
  • Preferred Club Governor Suite
  • Preferred Club Suite Ocean View King
  • Preferred Club Suite Ocean Front King
  • Junior Suite Ocean Front Double
  • Junior Suite Ocean View Double
  • Junior Suite Tropical View Double
  • Preferred Club Suite Ocean Front Double
  • Preferred Club Suite Ocean View Double
  • Deal of the Day
  • Deal of the Day Preferred Tropical View

What’s around

Landmarks

  • On the waterfront
  • Puerto Morelos Town Square - 36 min walk
  • Ojo de Agua Beach - 29 min walk
  • Artisans Market - 35 min walk
  • San Jose Catholic Parish - 36 min walk
  • Puerto Morelos Reef - 37 min walk
  • Puerto Morelos Beach - 2.8 mi / 4.5 km
  • Sanctuary of Hope and Time Capsule - 4.4 mi / 7.1 km
  • Dr. Alfredo Barrera Marin Botanical Garden - 4.9 mi / 7.8 km
  • Crococun Zoo - 5 mi / 8.1 km
  • Costa Occidental de Isla Mujeres National Park - 12.6 mi / 20.2 km

Getting around

  • Cancun Intl. Airport (CUN) - 29 min drive
map
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Unidad 26, Puerto Morelos, 77580, QROO, Mexico

At a glance

Size

  • 550 rooms
  • Arranged over 4 floors

Arriving/leaving

  • Check-in time 3:00 PM-midnight
  • Check-out time is noon
  • Express check-in/out

Restrictions related to your trip

  • This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local and health advisories for this destination before you book.

Special check-in instructions

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets allowed (dogs only)*
  • Service animals welcome
  • Specific rooms only, restrictions apply*
  • 1 per room (up to 22 lbs)
  • Food and water bowls available

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Wheelchair-accessible parking on site
  • Onsite parking includes off-street options

Other information

  • Smoke-free property
*See fees & policies for additional details or extra charges

At the property

Taking the kids?

  • Supervised childcare/activities (surcharge)

Food and drink

  • Free buffet breakfast daily
  • 7 restaurants
  • 3 bars/lounges
  • 2 swim-up bars
  • Coffee shop/cafe
  • Snack bar/deli
  • Beach bar
  • Poolside bar
  • 24-hour room service

Things to do

  • Basketball on site
  • Miniature golf on site
  • Kayaking on site
  • Personal motorized watercraft on site
  • Playground on site
  • Sailing on site
  • Surfing/bodyboarding on site
  • Volleyball on site
  • Yoga classes/instruction on site
  • Ecotours nearby
  • Golfing nearby
  • Parasailing nearby
  • Rafting nearby
  • Scooter/moped rentals nearby
  • Scuba diving nearby
  • Skydiving nearby
  • Snorkeling nearby
  • Water skiing nearby
  • Windsurfing nearby

Working away

  • Business center
  • Number of meeting rooms - 1
  • Conference space
  • Conference space size (feet) - 10710
  • Conference space size (meters) - 995
  • Conference center

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff

Facilities

  • Number of buildings/towers - 9
  • Year Built - 2008
  • Elevator
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace

Accessibility

  • Wheelchair accessible
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Ceiling fan
  • Slippers
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Turndown service

Things to enjoy

  • In-room massage available
  • Balcony or patio

Freshen up

  • Private bathroom
  • Bidet
  • Free toiletries
  • Hair dryer

Be entertained

  • 32-inch LCD TV
  • Cable TV channels

Stay connected

  • Desk
  • Free WiFi
  • Free local calls

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages
  • Buffet and à la carte meals, snacks, and beverages included
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities
  • Kayaking
  • Rowing/canoeing
  • Snorkeling
  • Windsurfing

Land activities
  • Fitness facilities
  • Miniature golf
  • Soccer
  • Tennis
  • Volleyball

Lessons/classes/games
  • Dancing
  • Water fitness
  • Yoga

Entertainment
  • Onsite entertainment and activities
  • Access to onsite nightclubs
  • Onsite live performances

Not included
  • Childcare

Spa

Now Spa by Pevonia has 6 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna.

The spa is open daily.

Dining

Carnival Buffet - This beachfront buffet restaurant serves lunch and dinner. A children's menu is available.

Capers Rest. (Italian) - This fine-dining restaurant serves dinner only.

CinCin Rest (Adults only) - This fine-dining restaurant serves dinner only.

Mercure Rest (French) - This fine-dining restaurant serves dinner only.

Tamarindo Rest (Mexican) - This fine-dining restaurant serves dinner only.

Recreation

On Site

  • Fitness facilities
  • Outdoor tennis courts -
  • Sauna
  • Steam room
  • Tennis on site
  • Basketball on site
  • Miniature golf on site
  • Kayaking on site
  • Personal motorized watercraft on site
  • Playground on site
  • Sailing on site
  • Surfing/bodyboarding on site
  • Volleyball on site
  • Yoga classes/instruction on site

Nearby

  • Ecotours nearby
  • Golfing nearby
  • Parasailing nearby
  • Rafting nearby
  • Scooter/moped rentals nearby
  • Scuba diving nearby
  • Skydiving nearby
  • Snorkeling nearby
  • Water skiing nearby
  • Windsurfing nearby

Awards and affiliations

Green / Sustainable Property
This property participates in Rainforest Alliance Sustainable Tourism Certification, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Mandatory feesPay at property

You'll be asked to pay the following charges by the property at check-in or check-out:

The charges below are included in the total price displayed:

  • New Year's Eve gala dinner fee for stays on 31 December

Optional extras

  • Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Children & extra bedsPay at property

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Supervised childcare is available for an extra charge

PetsPay at property

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 65 per pet, per night

Pool, spa & gym (if applicable)Pay at property

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Pool access available from 7:00 AM to 7:00 PM
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

On-site antigen/rapid COVID-19 testing is available for a USD 35 fee.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global) and Intertek Cristal (3rd party expert - Global).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards and debit cards. Cash is not accepted.

Access to the nearby Gran Coral Riviera Maya Golf course is included in the room rate. Transportation to the golf course is not provided.
The Kids Club, included in the room rate, is available from 9 AM to 10 PM. Parents may not leave the hotel premises while their children are in the Kids Club. In-room babysitters are available if guests intend to leave the premises (surcharge applies; must be requested in advance).

Also known as

  • Now Jade All Inclusive
  • Now Jade Riviera Cancun Resort And Spa
  • Now Jade Riviera Cancun Resort Spa
  • Dreams Jade Resort Spa All Inclusive
  • Now Jade Riviera Cancun Resort Spa All Inclusive
  • Dreams Jade Resort & Spa - All Inclusive Puerto Morelos
  • Now Jade Riviera Cancun Resort Spa Optional All Inclusive
  • Dreams Jade Resort & Spa - All Inclusive All-inclusive property
  • Now Jade Riviera Cancun Resort All Inclusive Puerto Morelos
  • Now Jade Riviera Cancun Hotel Puerto Morelos

*See fees & policies for additional details or extra charges

FAQs

  • Yes, Dreams Jade Resort & Spa - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

  • This property confirms that onsite COVID-19 testing (Antigen/Rapid screening) is available for a fee. Furthermore, disinfectant is used to clean the property, guests are provided with hand sanitizer, and social distancing measures are in place. Please note that this information has been provided by our partners.

  • Yes, there are 3 outdoor pools and a children's pool. Guests have pool access from 7:00 AM to 7:00 PM.

  • Yes, dogs are welcome, with a limit of 1 per room and maximum weight of 22 lbs per pet. There's a charge of USD 65 per pet, per night. Service animals are exempt from fees. Food and water bowls are available.

  • You can check in from 3:00 PM - midnight. Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-in and check-out are available.

  • Yes, there are 7 onsite restaurants, featuring beachfront dining and ocean views. Nearby restaurants include Tacos.com (2.7 mi), Los Gauchos (2.7 mi), and Caribelos (2.7 mi).

  • Have fun with onsite activities like kayaking, sailing, and surfing and improve your game at the onsite tennis courts. Additional recreation onsite includes basketball, volleyball, and yoga. Indulge in a treatment at the spa, soothe your senses in the spa tub, or go for a swim in one of the 3 outdoor swimming pools. Dreams Jade Resort & Spa - All Inclusive also has 2 swim-up bars, a nightclub, and a private beach, as well as a sauna, a steam room, and an arcade.
8.2.Very good.
  • 8.0.Very good

    We love staying here. The food at the restaurants are very good! Very nice rooms and staff. Preferred rooms are the way to go.

    Shannon, 7 night romance trip, Feb 12, 2022

    Verified Expedia guest review

  • 10.0.Exceptional

    I love how clean an organized this hotel is everything was jus perfect I will definitely recommend this place to my family an friends

    Kaiesha, 3 night romance trip, Feb 11, 2022

    Verified Expedia guest review

  • 10.0.Exceptional

    Amazing staff, location, and amenities!

    Yarely Hernandez, 6 night trip, Feb 9, 2022

    Verified Expedia guest review

  • 8.0.Very good

    We enjoyed our staff at Dreams - we couldn’t ask for much more!

    David, 7 night family trip, Feb 5, 2022

    Verified Expedia guest review

  • 10.0.Exceptional

    I did not like that he kept the football program on the big TV at the same time that the artist interpreted songs with the saxophone, neither one nor the other is heard well, for me it is demeaning that he makes the greatest effort and nobody pays attention to him , they should pay attention to that so that the shows have their value

    Cesar B., 3 night romance trip, Feb 5, 2022

    Verified Expedia guest review

  • 4.0.Fair

    We booked a hotel with a king bed. But when we got there all they said they had was 2 doubles left. When you are spending a lot on a trip you expect to get what you booked.

    Bhavesh, 3 night trip with friends, Feb 5, 2022

    Verified Travelocity guest review

  • 10.0.Exceptional

    Everything was so beautiful. ALL the staff were amazing and very helpful. Our room was spacious and clean and had everything we needed. Room service was expedited.

    Sergio M, 4 night romance trip, Feb 3, 2022

    Verified Expedia guest review

  • 10.0.Exceptional

    Food was excellent 👌 great service and beautiful location

    Lakiesha, 2 night trip, Feb 1, 2022

    Verified Expedia guest review

  • 10.0.Exceptional

    The crew is 5 stars!!

    The resort in itself is ok, it needs a refresh, it is dated. The service makes it incredible, we’ve been back 6 times in the last year. Daniel, Edgar, Jesus, William, Miquel and Brenda, are gold!

    melanie, 5 night family trip, Jan 28, 2022

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Very clean

    Aaron, 4 night trip, Jan 20, 2022

    Verified Expedia guest review

See all 1,021 reviews