8/10 Very good
6 August 2022
Great Stay Minus Theft
We were having a great time up until it was time to leave. It was then that we noticed a pair of Beats Headphones had been stolen during one of the daily room cleanups. We tried speaking to someone, management at the hotel and they were very nonchalant about it as if it had nothing to do with them. When we asked to speak to a higher up they ignored us and hung up when we called with further attempts.
All else aside, the stay wasn't shabby at all. The service (for the most part) was excellent. Rafael at the breakfast buffet area was super sweet ant attentive to all our needs. He recognized us daily and made sure we had everything we needed for breakfast. Most of the staff was sweet. Reservations for the Hibachi are nearly impossible to make for anything less than a 3-4 day stay.
The French restaurant was a little eh. The hostss didn't see to be as friendly as we needed.
5 PM is an easy time to get seated for an early dinner. If you wait until 7PM you will be waiting 1-1.5 hours at most of these places.
Don't underestimate the buffet. Breakfast is great and the dinner has a few made to order options that are different each day.
The resort is definitely family friendly and suitable for just about everyone.
Again, great stay minus the theft. I wouldn't be leaving this review if we weren't 100% sure. Choose this place and you probably won't regret it, just please guard your valuables and put them in the safe box located in the room.
Kimberley, 3-night family trip
Verified Hotels.com guest review