Dreams Jade Resort & Spa - All Inclusive

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Private beach, white sand, sun loungers, beach volleyball
3 outdoor pools, open 7:00 AM to 7:00 PM, pool umbrellas, sun loungers
3 outdoor pools, open 7:00 AM to 7:00 PM, pool umbrellas, sun loungers
3 outdoor pools, open 7:00 AM to 7:00 PM, pool umbrellas, sun loungers

Overview of Dreams Jade Resort & Spa - All Inclusive

VIP Access

Dreams Jade Resort & Spa - All Inclusive

4.5 star property
Puerto Morelos beachfront property with spa and beach bar

8.2/10 Very good

998 verified Hotels.com guest reviews

Property highlights

  • Pool
  • Free WiFi
  • Pet-friendly
  • Gym
  • Non-smoking
  • Air conditioning
Map
Unidad 26, Mz 20 Lote 1-1 SM 3, Puerto Morelos, QROO, 77580
Main amenities
  • Daily housekeeping
  • On a private beach
  • 7 restaurants and 3 bars/lounges
  • 2 swim-up bars
  • Full-service spa
  • 3 outdoor pools
  • Nightclub
  • 2 outdoor tennis courts
  • Fitness center
  • Sauna
  • Steam room
  • Beach sun loungers
Feel at home
  • Supervised childcare (surcharge)
  • Children's pool
  • Playground on site
  • Connecting/adjoining rooms available
  • Private bathroom
  • Garden
Cleaning & safety
  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment
  • Social distancing

Choose dates to view prices

About this area

What's nearby

  • On the waterfront
  • Maroma Beach - 34 min drive
  • Tres Rios Ecopark - 29 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 29 min drive
  • Cozumel Intl. Airport (CZM) - 22.2 miles/35.8 km

About this property

Dreams Jade Resort & Spa - All Inclusive

Dreams Jade Resort & Spa - All Inclusive offers a private beach where you can enjoy volleyball, beachside drinks, and sun loungers, plus you'll have access to onsite surfing/body boarding, sailing, and kayaking. 3 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in massages, body wraps, and facials. Carnival Buffet, one of 7 restaurants, offers a beachfront location and serves lunch and dinner. Other highlights at this luxurious property include 2 swim-up bars, a nightclub, and a poolside bar. The pool and helpful staff get good marks from fellow travelers.

All-inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

Kayaking
Rowing/canoeing
Snorkeling
Windsurfing

Land activities

Fitness facilities
Miniature golf
Soccer
Tennis
Volleyball

Lessons/classes/games

Dancing
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Follows industry cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global) and Safe Travels (WTTC - Global)

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
On-site antigen/rapid COVID-19 testing is available for a USD 35 fee
This information is provided by our partners.

At a glance

Hotel size

  • 550 rooms
  • Arranged over 4 floors

Arriving/Leaving

  • Check-in time from 3:00 PM - midnight
  • Express check-in/out
  • Early check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • For more details, please contact the property using the information on the booking confirmation

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Supervised childcare*

Pets

  • Pets allowed (dogs only, 1 per room, up to 22 lbs)*
  • Service animals welcome
  • Specific rooms only, restrictions apply*
  • Food and water bowls available

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Wheelchair-accessible parking on site
  • Onsite parking includes off-street options

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast each morning 7:30 AM–11:00 AM
  • 7 restaurants
  • 3 bars/lounges
  • 2 swim-up bars
  • Beach bar
  • Poolside bar
  • Coffee shop
  • Private dining
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Children's pool
  • Mini golf
  • Playground
  • Supervised childcare (surcharge)
  • Children's menu

What to do

  • On a private beach
  • Tennis
  • Yoga classes
  • Beach volleyball
  • Basketball
  • Mini golf
  • Kayaking
  • Sailing
  • Surfing/body boarding
  • Shopping
  • Bicycle tour information
  • Ecotours nearby
  • Golfing nearby
  • Parasailing nearby
  • Scuba diving nearby
  • Scooter/moped rentals nearby
  • Skydiving nearby

Working away

  • Business center
  • Meeting room
  • Coworking spaces
  • Conference center (10710 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Beach sun loungers
  • Pool loungers
  • Pool umbrellas

Facilities

  • 9 buildings/towers
  • Built in 2008
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fitness center
  • 3 outdoor pools
  • Arcade/game room
  • Bicycle parking
  • Full-service spa
  • Nightclub
  • Spa tub
  • 2 outdoor tennis courts
  • Sauna
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Wheelchair accessible
  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • 32-inch LCD TV
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Slippers
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Turndown service
  • Bed sheets provided

What to enjoy

  • In-room massage
  • Balcony or patio

Freshen up

  • Private bathroom
  • Bidet
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Free local calls

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Guidebooks/recommendations
  • Restaurant dining guide

Special features

All-inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

Kayaking
Rowing/canoeing
Snorkeling
Windsurfing

Land activities

Fitness facilities
Miniature golf
Soccer
Tennis
Volleyball

Lessons/classes/games

Dancing
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances

Spa

Now Spa by Pevonia has 6 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna.

The spa is open daily.

Dining

Carnival Buffet - This beachfront buffet restaurant serves lunch and dinner. A children's menu is available.
Capers Rest. (Italian) - This fine-dining restaurant serves dinner only.
CinCin Rest (Adults only) - This fine-dining restaurant serves dinner only.
Mercure Rest (French) - This fine-dining restaurant serves dinner only.
Tamarindo Rest (Mexican) - This fine-dining restaurant serves dinner only.

Awards and affiliations

Green / Sustainable Property
This property participates in Rainforest Alliance Sustainable Tourism Certification, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city: USD 1.5 per accommodation, per night

Optional extras

  • Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Children & extra beds

  • Supervised childcare is available for an extra charge

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 65 per pet, per night

Pool, spa, & gym (if applicable)

  • Pool access available from 7:00 AM to 7:00 PM
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

On-site antigen/rapid COVID-19 testing is available for a USD 35 fee.

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global) and Safe Travels (WTTC - Global).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards and debit cards. Cash is not accepted.

A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31.

Access to the nearby Gran Coral Riviera Maya Golf course is included in the room rate. Transportation to the golf course is not provided.
The Kids Club, included in the room rate, is available from 9 AM to 10 PM. Parents may not leave the hotel premises while their children are in the Kids Club. In-room babysitters are available if guests intend to leave the premises (surcharge applies; must be requested in advance).

Also known as

Now Jade All Inclusive
Now Jade Riviera Cancun Resort And Spa
Now Jade Riviera Cancun Resort All Inclusive Puerto Morelos
Now Jade Riviera Cancun Hotel Puerto Morelos
Now Jade Riviera Cancun Resort Spa
Dreams Jade Resort Spa All Inclusive
Now Jade Riviera Cancun Resort Spa All Inclusive
Dreams Jade Resort & Spa - All Inclusive Puerto Morelos
Now Jade Riviera Cancun Resort Spa Optional All Inclusive
Dreams Jade Resort & Spa - All Inclusive All-inclusive property

Frequently asked questions

Overall score and ratings

8.2

Very good

8.9/10

Cleanliness

8.9/10

Staff & service

8.1/10

Amenities

8.5/10

Property conditions & facilities

8.3/10

Eco-friendliness

8/10 Very good

Great Stay Minus Theft
We were having a great time up until it was time to leave. It was then that we noticed a pair of Beats Headphones had been stolen during one of the daily room cleanups. We tried speaking to someone, management at the hotel and they were very nonchalant about it as if it had nothing to do with them. When we asked to speak to a higher up they ignored us and hung up when we called with further attempts. All else aside, the stay wasn't shabby at all. The service (for the most part) was excellent. Rafael at the breakfast buffet area was super sweet ant attentive to all our needs. He recognized us daily and made sure we had everything we needed for breakfast. Most of the staff was sweet. Reservations for the Hibachi are nearly impossible to make for anything less than a 3-4 day stay. The French restaurant was a little eh. The hostss didn't see to be as friendly as we needed. 5 PM is an easy time to get seated for an early dinner. If you wait until 7PM you will be waiting 1-1.5 hours at most of these places. Don't underestimate the buffet. Breakfast is great and the dinner has a few made to order options that are different each day. The resort is definitely family friendly and suitable for just about everyone. Again, great stay minus the theft. I wouldn't be leaving this review if we weren't 100% sure. Choose this place and you probably won't regret it, just please guard your valuables and put them in the safe box located in the room.
Kimberley, 3-night family trip
Verified Hotels.com guest review

6/10 Good

Autumn, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Loved everything, just wished there were more restaurant choices. And a choice to have tropical view with adjourning rooms.
Yelva, 4-night family trip
Verified Hotels.com guest review

6/10 Good

I didn’t get any benefits nothing was out of the ordinary they are all busy trying to sell you packages/timeshares. On nights that they are selling stuff outside everyone is begging to sell you things. And if you’re looking to party this place is definitely not it, everything is to far and expensive there are a lot of older couples and kids.
Oritt, 6-night trip with friends
Verified Expedia guest review

2/10 Poor

First time out the country! The WORSE experience! They have an amazing welcoming entrance. Once you get the key to your room thats it! Some staff is friendly some is not. EVERYONE wants tips! And will mention it. We didnt know it was two sides of the restaurant. Went to our room put our things down! Walked around the resort maybe a hour. Came back locked out. They had us SO far from the front desk. We walked back twice both times them telling us our key works. Third time the manager went with us! Were talking 3/4 hours locked out our room. At first they were blaming us saying we put a security code on the door! But HOW? Then realized after 40min to an hour of standing outside the room. The keypad wasn’t working. They sent us to the preferred side. Were its a little better! It took staff an hour to come and bring us to the new room that they said would be available just waiting on a bells men for our bags! The view was partial ocean view. We paid for ocean view! The hot tub was on the balcony. DIRTY! Never used! And the preferred side was almost a senior citizen side! Wasnt walking for younger peach and NO where to sit. Starting 6 am all the older people will sit around the pool. Or put a placement on chairs and leave for hours. The other side was actually better if your looking for people to actually have fun with. Again the while resort was mostly older peaceful 60 and over. The food was OKAY! Again everyone is looking for tips! And will stand and wait til giving a tip.
Sabrina Ashley C, 3-night trip with friends
Verified Expedia guest review

6/10 Good

Justin, 3-night trip
Verified Expedia guest review

8/10 Very good

Overall we had a great stay. We had heard great things about the Dreams properties and this one did not disappoint. Buffet was very good, the staff were great, shout out to EDGAR, the food was good and eating outside overlooking the ocean was fantastic! Our favourite restaurant was Spice and the rest were just okay. Pool area was nice, could probably use more umbrellas. We enjoyed the live music through out the week, lots of great talent. Seaweed is a problem however they are doing everything possible to keep up with it so kudos to this team for all their efforts, it did not go unnoticed.
Pamela, 8-night romance trip
Verified Expedia guest review

6/10 Good

Staff was not friendly or helpful except for Edwin in the carnival. We won't be staying at this resort again.
Ronisha, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

Great! Loved Enrique!!!
Britt A, 4-night romance trip
Verified Expedia guest review

4/10 Fair

If you are looking for a place to swim at the pool, and dont have high expectations for quality of drinks, food, excellent service, it is an ok place to stay to lay, tan And rest. There is not much entertainment, the quality of food is very bad and the service is not fancy. People are standing around speaking in spanish about customer. Theyre not smiling, theyre not trying to make you happy , do not want to take an extra step for anyone even if you tip them well. The food is the worst if you have established taste buds and know if you are eating fresh food or previously frozen. We came with a group of people and didnt get to swim in the ocean because corals and rocks cover the shore . This is an ok place if you havent had great experience previously , but if you have been to a more upscale place you will be disappointed. Also people serve you food without gloves and when they pour you drinks they touch the edges of the glasses , it didn’t feel sterile . Glasses are only being rinsed in front of you. They don’t machine wash them out at the pool. I personally dont like to complain and try to make the best of my vacations but it wasnt that nice. The water from the bath was also a brownish color so it felt dirty to take a bath which would of been nice because there is a jacuzzi with a view. The most disappointing was that online they give you pictures of the preferred exper. If you are regular customers you get no hammocks which were the number one thing why i chose this place
Aurelija, 5-night family trip
Verified Expedia guest review