27 February 2016
We (2 adults and 1 child) stayed at this hotel for 3 nights. First the check-in process was very slow, and when we arrived at our room, we realized that we were given a smoking room without being informed during the check-in. When I called, I was told that I did not make a special request for non-smoking room and hence they were not able to accommodate our request for the first night. However, the description of the hotel did not mention a special request has to be made for non-smoking room and we were not told during the check in. In addition, the staff handling the request was very rude, almost sounded like we were troubling him. Overall a unpleasant experience.
Verified Orbitz guest review