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Hacienda Encantada Resort & Residences

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2 outdoor pools, pool umbrellas, pool loungers
2 outdoor pools, pool umbrellas, pool loungers
2 outdoor pools, pool umbrellas, pool loungers
2 outdoor pools, pool umbrellas, pool loungers
Luxury Studio Suite | Terrace/patio

Overview of Hacienda Encantada Resort & Residences

VIP Access

Hacienda Encantada Resort & Residences

4.5 star property
4.5-star beach hotel with spa, near Monuments Beach

8.4/10 Very good

845 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Non-smoking
Map
Kilometro 7.3 Carretera Transpeninsular, Cabo San Lucas, BCS, 23410
Main amenities
  • Daily housekeeping
  • Near the beach
  • 5 restaurants and 4 bars/lounges
  • Full-service spa
  • 2 outdoor pools
  • Breakfast available
  • Outdoor tennis court
  • Fitness centre
  • Sauna
  • Steam room
  • Beach umbrellas
  • Beach sunloungers
For families
  • Babysitting (surcharge)
  • Children's pool
  • Playground on site
  • Children's club (surcharge)
  • Connecting/adjoining rooms available
  • Private bathroom

Room options

About this area

What's nearby

  • On the waterfront
  • Santa Maria Beach - 10 min drive
  • Chileno Beach - 11 min drive
  • Medano Beach - 19 min drive
  • Marina Cabo San Lucas - 24 min drive
  • The Arch - 29 min drive
  • Lover's Beach - 29 min drive
  • Costa Azul Beach - 22 min drive

Getting around

  • San José del Cabo, Baja California Sur (SJD-Los Cabos Intl.) - 38 min drive
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Casino shuttle (surcharge)

Restaurants

  • The Ledge At The Cape - 11 min drive
  • Sunset Point - 11 min drive
  • Estrella Restaurante - 11 min drive
  • La Guadalupana - 12 min drive
  • Villa Serena - 12 min drive

About this property

Hacienda Encantada Resort & Residences

At Hacienda Encantada Resort & Residences, you can spend time at the beach enjoying beach umbrellas, beach massages and yoga, plus you'll be 2.4 mi (3.9 km) from Medano Beach. 2 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps and facials. Las Marias Restaurant, one of 5 restaurants, offers ocean views and serves breakfast. Other highlights at this luxurious hotel include 4 bars/lounges, a fitness centre and an outdoor tennis court. Fellow travellers like the pool and helpful staff.

All-inclusive

All-inclusive room rates at Hacienda Encantada Resort & Residences are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 222 rooms
  • Arranged over 5 floors

Arriving/Leaving

  • Check-in time from 4:00 PM until midnight
  • Minimum check-in age – 18
  • Check-out time is 10 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
  • Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and key retrieval information; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
  • If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Babysitting*
  • Supervised childcare*
  • Children's club*

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • Free on-site valet parking
  • Wheelchair-accessible parking on site

Transfers

  • Airport shuttle on request (available 24 hours a day)*

Off-site

  • Area shuttle within 15 km*
  • Casino shuttle*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:00 AM–11:00 AM
  • 5 restaurants
  • 4 bars/lounges
  • Coffee shop
  • BBQs
  • Private dining
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Children's club (surcharge)
  • Children's pool
  • Playground
  • Supervised childcare (surcharge)
  • Trampoline
  • Local/corner shop
  • Children's menu

What to do

  • Tennis
  • Beach yoga
  • Fitness classes
  • Beach volleyball
  • Basketball
  • Hiking/biking trails
  • Horse riding/hire
  • Beach nearby
  • Ecotours nearby
  • Golfing nearby
  • Kayaking nearby
  • Scuba-diving nearby

Working away

  • Business centre
  • 3 meeting rooms
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car hire
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Bike hire
  • Beach sunloungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • 3 buildings/towers
  • Built in 2007
  • ATM/banking
  • Garden
  • Picnic area
  • Terrace
  • Fitness centre
  • 18 holes of golf
  • 2 outdoor pools
  • Full-service spa
  • Hot tub
  • Outdoor tennis court
  • Sauna
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Lift
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Visual alarms in hallways
  • Wheelchairs available on site
  • Grab bar in shower
  • Pool access ramp on site

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • DVD player
  • 50-inch plasma TV
  • Premium digital channels

Home comfort

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Coffee/tea maker
  • Dressing gowns and slippers
  • Iron/ironing board
  • Window screens

Sleep well

  • Blackout curtains
  • Bed sheets provided

What to enjoy

  • In-room massage
  • Furnished balcony/patio
  • Individually furnished and decorated

Freshen up

  • Private bathroom
  • Hairdryer
  • Towels

Stay connected

  • Free WiFi
  • Phone
  • Electrical adapters/chargers

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Access via exterior corridors
  • Guidebooks/recommendations

Special features

All-inclusive

All-inclusive room rates at Hacienda Encantada Resort & Residences are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Spa

The on-site spa has 3 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a spa tub.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 12 years old are not allowed in the spa.

Dining

Las Marias Restaurant – Overlooking the ocean and pool, this buffet restaurant only serves breakfast. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). A children's menu is available.
La Trajinera Restaurant – This fine-dining restaurant specialises in Mexican cuisine and only serves dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Reservations are required. Open daily.
El Patio – This beach restaurant only serves lunch. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). A children's menu is available. Happy hour is offered. Open daily.
La Pergola Restaurant – Overlooking the pool, this restaurant serves lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). A children's menu is available. Happy hour is offered. Open daily.
Los Riscos Mesquite Grill – This beachfront fine-dining restaurant specialises in international cuisine and only serves dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Reservations are required. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • Sanitation services: MXN 33.70 per night

Optional extras

  • Buffet breakfast is offered for an extra charge of MXN 450 for adults and MXN 231 for children (approximately)
  • Airport shuttle service is offered for an extra charge of MXN 1700.00 per vehicle (one-way)
  • Local area shuttle and casino shuttle services are offered for an extra charge

Children & extra beds

  • Supervised childcare is available for an extra charge
  • Babysitting is available for an extra charge
  • Cots/infant beds are available for MXN 270.0 per night
  • Rollaway beds are available for MXN 270.0 per night
  • Children's club access is available for an extra charge

Pool, spa, & gym (if applicable)

  • Children under 18 years old are not allowed in the health club, fitness facility or hot tub without adult supervision
  • Guests under 12 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Contactless check-out is available.

Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing that there's a fire extinguisher, a smoke detector and a security system on site.

This property accepts credit cards and debit cards. Cash is not accepted.

Also known as

Hacienda Encantada
Hacienda Encantada Cabo San Lucas
Hacienda Encantada Resort
Hacienda Encantada Resort Cabo San Lucas
Hacienda Encantada Hotel Cabo San Lucas
Hacienda Encantada Resort & Spa Cabo San Lucas, Los Cabos
Hacienda Encantada Resort And Spa
Hacienda Encantada Resort & Spa Cabo San Lucas Los Cabos
Hacienda Encantada Resort Residences
Hacienda Encantada Resort
Hacienda Encantada Resort & Residences Hotel
Hacienda Encantada Resort & Residences Cabo San Lucas
Hacienda Encantada Resort & Residences Hotel Cabo San Lucas
Hacienda Encantada Resort A La Carte All Inclusive Optional

Frequently asked questions

Does Hacienda Encantada Resort & Residences offer free cancellation for a full refund?
Yes, Hacienda Encantada Resort & Residences does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Hacienda Encantada Resort & Residences?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Hacienda Encantada Resort & Residences?
Yes, there are 2 outdoor pools and a children's pool.
Are pets allowed at Hacienda Encantada Resort & Residences?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Hacienda Encantada Resort & Residences?
Yes, there's free self and valet parking.
Is an airport shuttle service offered by Hacienda Encantada Resort & Residences?
Yes, an airport shuttle is available. The charge is MXN 1700.00 per vehicle one-way.
What are the check-in and check-out times at Hacienda Encantada Resort & Residences?
You can check in from 4:00 PM - midnight. Check-out time is 10 AM. Contactless check-out is available.
What is there to do at Hacienda Encantada Resort & Residences and nearby?
Have fun with on-site activities such as horse riding, volleyball and beach yoga and improve your game at the on-site tennis courts. Additional recreation on-site includes aerobics , basketball and volleyball. Indulge in a treatment at the spa, soothe your senses in the hot tub or go for a swim in one of the 2 outdoor swimming pools. Hacienda Encantada Resort & Residences also has 4 bars, a sauna and a steam room, as well as a picnic area and a garden.
Are there restaurants at or near Hacienda Encantada Resort & Residences?
Yes, there are 5 on-site restaurants, featuring al fresco dining, Mexican cuisine and ocean views. Nearby restaurants include Villa Serena (5.5 mi), The Ledge At The Cape (5.5 mi) and Sunset Monalisa (5.6 mi).
Does Hacienda Encantada Resort & Residences have any outdoor private spaces?
Yes, every room features a furnished balcony or patio.
What's the area around Hacienda Encantada Resort & Residences like?
Hacienda Encantada Resort & Residences is located on the waterfront, a short 18-minute walk from Cabo del Sol Golf and 2 minutes' walk from Islands and Protected Areas of the Gulf of California.

Overall score and ratings

8.4

Very good

9.1/10

Cleanliness

8.5/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

4/10 Fair

A resort that cheat vacation guests money
Bad welcome at the check-in. Check-in clerk not friendly and welcoming. Refused to answer questions. Everything is for money even the paper towel and small coffee pack. Tries to get money from customers in-appropriate way. Take a deposit and try to charge $ 25 when return the deposit at check out. Had to argue with the check-out clerk for several thins to make the correct payment. Huge difference between the things said by check-in clerk and the check-out clerk. The hotel has a set-up that getting guests money (cheating) in an appropriate way that ordinary guest does not know that he was cheated.
Sunethra, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

jason, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Natalya, 9-night family trip
Verified Hotels.com guest review

8/10 Very good

The property is beautiful! It’s tucked away with everything you need and want onsite.
Tunisia, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

Absolutely BREATHTAKING!!! No matter when you faced it was just gorgeous!! So happy we got ocean view to El Arco. So blessed!!!
Esmeralda, 3-night family trip
Verified Expedia guest review

2/10 Poor

DO NOT STAY HERE!!
To say that this hotel/resort is terrible, would be an extreme understatement. Everything from check in, to the room cleanliness/quality, to the restaurant service to the check out process was absolutely horrible. The staff is rude and dismissive. I had to wait over an hour for them to find my reservation and even then I had ti check with them again for them to notice in was in the system even though I was sitting in plain view in the lobby and the front desk staff all knew about the issue. I called and requested plates, cups and silverware from room service and housekeeping, multiple times. These items never arrived and I have checked out. Upon check out no one offered a golf cart ride to the front gates after they refused to let the cab driver in to the property for pick up at the lobby. So then I was forced to walk a quarter mile with my luggage to get to the car. I would not stay here again if the room was free. The room quality was terrible with cracks so big in the door and underneath that I might as well have left it open, for all of the mosquitoes that swarmed in through the gaps! And the mildew in the shower corners was insane! The reviews are absolutely misleading! This place is AWFUL! The only people who are attentive are the time share sellers who literally harass you from the moment of check in! Do NOT stay here!!
Khadish, 1-night trip
Verified Hotels.com guest review

4/10 Fair

If you go all inclusive, be prepared for the extra rules and hidden charges. Embarrassing moments with my family
Patricia Navarro, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

The resort was amazing and the staff was wonderful! Everyone was super nice and helpful and the resort had everything you could want.
Brittiny, 5-night family trip
Verified Expedia guest review

10/10 Exceptional

Stephanie, 3-night trip
Verified Hotels.com guest review

8/10 Very good

We renewed our vows at this resort and it was perfect! We had the ceremony on the beach and reception at the Las Marias Terrace and everything was amazing (except the hot sun during our ceremony, but its OK). We had a group of 50 people (mix of adults and children) so it was hard to dine together, but the resort did it's best to accommodate us when it could. We really enjoyed the free upgrade to the Vista Villas, thanks to the awesome hotel manager, Mauricio :) We stayed at the Encanto Suites in 11/2019 and it was great with the spacious suite, kitchenette, little pool on the balcony and the ocean view. Needless to say, we fell in love and definitely wanted to bring our family back. I also wanted to thank our Vista butler Omar, who was awesome in taking care of us with anything during our stay. He made sure our rooms were cleaned and stocked with beers and waters everyday! And my wonderful vow renewal event planner, Daniela. She was so sweet and detailed in helping me plan for the vow renewal, everyone in my party had a blast and said it was perfectly unforgettable! But just to be honest, some things you might have to expect when coming here is the service at the swim up bars are slow. Seems like the staff only come over to help you when you give a lot of tips. Also, make sure to make reservations if you plan to eat at the Marina resort area. We went there one day & no one seemed to know when the restaurant would open. They said 11, then 1130, then 12- wasted time :(
Kim, 7-night family trip
Verified Expedia guest review