Large Apartment in Historic Centre - Copenhagen

It was like faulty towers but worse. We arrived and found the place in what seemed like a nice shopping area. Then it went from bad to worse. There were only 2 cups in an apartment that only sleeps six, the Wifi didn't work, neither did the TV (not a problem, except we have a toddler so spend the evenings in an apartment when we are away). The dishwasher didnt work, not a problem, except for the fact there was also no hot water to the kitchen. The handle had been snapped off the washing machine (we were travelling with a child being potty trained). To top it off it is impossible to sleep, the was a lot of drunken squeeling every hour as various restaurants and bars closed as well as the road sweeper. We had to find ourselves a new apartment, eventually they refunded 4 nights but not the miserable night we had spent in an apartment that was no fit for purpose. To top it off Hotels.com issued us with a voucher by way of apology. We cannot use the voucher as does not work in our local currency, so not an apology more of a slap in the face.

The apartment is lovely in terms of style etc. and in a great location but we have a long list of things that didn't work or were broken. And if you are there on the weekend, be warned, it is very noisy. The WiFi only worked some of the time, the washing machine handle and toilet seat were broken, the bathroom sink blocked up, the blinds don't work, the TV worked on the first night but not at all after that, three power points didn't work. We booked for five people but no linen provided for our fifth guest and the shower was really grubby. They were semi-responsive to our issues but not much changed. Comfortable beds and great location as I said but attention to detail was lacking and some extra effort to make sure things work and are clean would make for a much more enjoyable stay.

Excellent location, excellent apartment - the only thing that made me not leave a glowing review of this place is that it is extremely noisy at night (all night), as it is situated very near nice restaurants and bars. We were also left in the rain for a period of time since the key was not in the lockbox at the time we arrived. Apart from these two things, this would have been a fantastic stay. All in all though, we still liked Denmark very much.