I can't really fault it. This is a 3.5 - star hotel I believe. Definitely towards the higher end. From the moment I entered, I was warmly greeted. Staff are all super friendly, nice and helpful. They would always greet you and talk to you. It was like a family home. Housekeeping was done very well each day and complimentary water provided. Small but lovely boutique hotel. Room was nice. Not huge but spacious. There was a fridge, air conditioning, complimentary toiletries and more. Comfortable. Hotel was very clean. I didn't eat at the hotel nor include breakfast so can't comment on food. I had laundry done twice which was cheap and done perfectly. You can't beat location. I practically walked everywhere. There are shopping malls, restaurants and the UNESCO World Heritage area on your doorstep. Very convenient. Hotel is secure which is important as a solo female traveller. You can only access your room floor with your room key card. When you arrive, you need to leave a deposit of 100 MYR but this will be given back to you when you leave provided you do not break anything, have any additional expenses or lose your room key card. A small negative was that each time you returned to the hotel, you needed to log into the WIFI. Normally this should connect automatically. Other than that, highly recommend and would stay here again.